Artificial intelligence is no longer just a buzzword; it is rapidly becoming the foundational layer of our modern digital economy. However, as these intelligent systems grow more capable and complex, the need for safe, ethical, and well-governed development frameworks becomes absolutely critical. Addressing this need head-on, TM has officially obtained the ISO/IEC 42001:2023 Artificial Intelligence Management System, or AIMS, certification. This achievement marks a significant industry milestone, officially making TM the very first telecommunications company in Malaysia to meet this rigorous standard.
So, what does this certification actually mean for businesses and everyday users relying on TM’s network infrastructure? Achieved through the company’s dedicated Artificial Intelligence Centre of Excellence and independently validated by SIRIM QAS International, the certification serves as a formal guarantee. It clearly indicates that TM’s various AI systems are developed and deployed with strict governance, essential ethical safeguards, and robust risk management protocols firmly in place. In practical terms, this positions TM as a highly reliable digital infrastructure and solutions partner. It provides a trusted, secure foundation for other organizations looking to build and deploy their own new AI-driven solutions within clear, auditable guidelines.
TM’s Group Chief Executive Officer, Amar Huzaimi Md Deris, highlighted that securing this certification is a crucial step toward strengthening public and enterprise trust as the company continues to advance its AI journey. He noted that it officially assures customers and partners that TM’s technological approach is grounded in responsible governance and transparent principles. This solid foundation ultimately empowers the company to scale transformative AI innovations with both confidence and purpose. Furthermore, by being the first local telco to achieve this specific certification, TM gains a distinct strategic advantage to actively pioneer structured and safe AI practices across the region.
