BENGALURU, India, ISELIN, N.J. and LONDON, Feb. 1, 2021 — Microland, a global digital transformation company today announced the appointment of Vivek Radhakrishnan as Senior Vice President, North America to accelerate the business growth in the region. In his role, Vivek will be responsible for…
TLScontact closes 2020 on a high with inclusion on $3.3 Billion USD U.S. State Department contract vehicle
PARIS, Jan. 7, 2021 — TLScontact, a global visa and consular services specialist and part of the Teleperformance Group, in partnership with PAE, a global leader in delivering smart solutions to the U.S. government and its allies, has been awarded a place on a…
China Customer Relations Centers, Inc. Announces Financial Results for the First Half of 2020
Revenues and EPS Increased by 33.4% and 106.4%, Respectively, for the First Half of 2020 TAI’AN, China, Dec. 19, 2020 — China Customer Relations Centers, Inc. (NASDAQ: CCRC) ("CCRC" or the "Company"), a leading business process outsourcing ("BPO") service provider serving internet, e-commerce, banking, and telecommunications clients in China,…
Microland Recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services
BENGALURU, India, ATLANTA and LONDON, Nov. 30, 2020 — Microland, a global digital transformation company announced today that it has been recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services. The detailed report is available at https://www.microland.com/analyst-insights/leader-gartner-magic-quadrant. Gartner evaluated…
Laiye and RAAS PAL Form Partnership to Drive the Industry-wide Automation
BANGKOK, Oct. 23, 2020 — Laiye, the leading Robotic Process Automation (RPA) platform provider in Asia, and RAAS PAL, a robotics and AIoT solution provider in Thailand, announced the partnership to provide the industry-wide high-quality automation services in Thailand. Laiye initially delivered some significant projects including Automated Human Resources Outsourcing (HRO) and built…
Mindtree reports second quarter FY21 results
– Broad-based revenue growth of 3.1% q-o-q, in USD terms – EBITDA margin at 19.6% and PAT margin at 13.2% BANGALORE, India and WARREN, N.J., Oct. 15, 2020 — Mindtree, a global technology services and Digital transformation company, guiding its clients to achieve…
Infosys Named a Global Leader in Digital Process Automation Services
BENGALURU, India, Oct. 8, 2020 — Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, announced today that Forrester has named Infosys a global leader in Digital Process Automation (DPA) Services, in its recent report entitled "The Forrester Wave™: Digital Process Automation…
Infosys to Acquire Product Design and Development firm, Kaleidoscope Innovation
Expands engineering services portfolio by strengthening presence in Medical devices, Consumer and Industrial markets across US BENGALURU, India and CINCINNATI, Sept. 4, 2020 — Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a definitive agreement to acquire Kaleidoscope…
SP Madrid enables 100+ Contact Center Agents to Work Remotely using Ameyo
Ensures business continuity during COVID-19 in less than 2 days with a dramatic increase in call connect rates MANILA, Philippines, Aug. 19, 2020 — Ameyo, an omnichannel customer engagement platform, today announced that it has enabled SP Madrid, a BPO Collections Leader in…
Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe
Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan SANTA CLARA, Calif., Aug. 5, 2020 — Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to…