Struggling to meet the “5-Minute Mandate” in the WhatsApp economy? Discover how Agentic AI is moving beyond simple chatbots to act as autonomous digital workers for SMEs. Learn how businesses like BateriHub are boosting conversions by partnering human talent with AI, turning customer service from a cost center into a growth engine.
Infobip Report Proves the Era of the Simple Notification is Officially Dead
Infobip’s latest report shows that notifications are no longer enough for businesses when it comes to client communications.
AEON360 and Google Cloud Partner to Tackle Fragmented Shopping
Google Cloud and AEON360 collaborate to enhance the customer experience across in-person, online and retail.
CelcomDigi and Samsung Overhaul the Retail Experience with ‘Endless Aisle’
CelcomDigi and Samsung introduce the Endless Aisle which simplifies the customer experience when it comes to exploring new experiences and products in store.
AI is the New Normal for Asia-Pacific Customer Experience According to Infobip
Infobip’s new report highlights the deepening role AI – specifically Generative AI – is playing in businesses looking to get ahead of the “Zero-wait” mindset.
Businesses Need to Go Back to Basics and Focus Customer Experiences as Generative AI Tools Become Mainstream
Businesses need to look at the basics as generative AI opens doors for more personalised experiences across different platforms.