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PR Newswire

FICO Survey: 60% of New Zealanders Prefer to Use Digital Channels to Engage with their Bank During Financial Hardship

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Appeal of in-person branch banking fading fast post pandemic

AUCKLAND, New Zealand, March 11, 2021 —

Preferred banking customer touchpoints across APAC in December 2020
Preferred banking customer touchpoints across APAC in December 2020

Highlights:

  • 60 percent of New Zealand consumers prefer to use digital channels to engage with their bank during financial hardship.
  • 20 percent of New Zealanders prefer to communicate via their internet banking; 18 percent use their mobile banking app.
  • 33 percent of New Zealanders prefer to deal with just one primary bank with a further 42 percent saying that they ‘somewhat agreed’ this was their preference.

A recent survey by global analytics software firm FICO has revealed that 60 percent of New Zealand consumers prefer to use digital channels to engage with their bank during financial hardship. The poll conducted in December 2020, during the height of the global COVID-19 pandemic, demonstrates the willingness of consumers to embrace digital banking and the opportunities that exist for banks to further develop their offering.

More information: https://www.fico.com/en/latest-thinking/market-research/advancing-new-experiences-digital-banking

The high level of internet penetration in New Zealand meant that 20 percent of New Zealanders preferred to communicate about hardship via their internet banking; 18 percent used mobile banking app; 11 percent communicated via email; 9 percent preferred telebanking and 2 percent wanted to use virtual conference technology.

"The risk of infection and social distancing requirements made branch visits less appealing last year, accelerating a shift to digital banking channels globally," said Aashish Sharma, risk lifecycle and decision management lead for FICO in Asia Pacific. "Being able to deliver and manage numerous channels in line with customer preference and deliver a seamless and engaging experience is a challenge that is here to stay. Investment in customer management and communication tools that span these channels and product silos and can deliver personalization and improved decision making is key to making digital banking a success."

Customer attitudes to new technology from banks such as debt collection automation can yield some interesting preferences and behaviors.

"It is worth noting that during periods of hardship, some customers prefer to deal with the issue using intelligent, automated online services, such  as  our FICO® Customer Communication Services (CCS) so as to avoid the embarrassment of talking to an agent about outstanding loans. If customers prefer digital channels during times of hardship, their most difficult time, it seems to me we can expect branch banking to continue its decline," explained Sharma.

Importance of maintaining banking relationships

Banks still have a data and relationship advantage when compared to fintech challengers. The survey revealed that across Asia Pacific, one in three consumers preferred to have all their banking needs serviced by one bank. In New Zealand this was also 33 percent, with a further 42 percent saying that they ‘somewhat agreed’ they would like to deal with just one primary bank.

"Managing multiple bank accounts or finance products with different lenders can often be a complex, time-consuming and costly process for the average banking customer," said Sharma. "Digital banking users today are looking for greater control and visibility of their financial position."

When asked about their willingness to try a fintech or challenger bank, 10 percent of New Zealanders said that they were inclined to consider a competitor with a further 29 percent relatively open to the idea.

"To consolidate and strengthen main bank engagement, lenders need to offer digital banking features that compete with the challengers to ensure the stickiness and viability of long-term customer relationships," added Sharma.

Most appealing reasons to switch banks

When asked about the reasons they would make the switch to a competitor, 16 percent of New Zealand consumers said their number one reason would be to secure improved personalization and controls in their digital banking service. The poll defined this as the ability to view transaction history, update personal details, reset passwords and other such functions. Interestingly, personalization and control was also the top reason for switching across Asia Pacific (31%).

Other top switching drivers across Asia Pacific were; the ability to control a payment card (set transaction limits, lock/unlock); the ability to set up recurring payments; and improved security features such as biometrics and two-factor authentication.

FICO’s Advancing New Experiences in Digital Banking survey was conducted in December 2020 using an online, quantitative poll of 5,000 consumers across ten countries and regions, carried out on behalf of FICO by an independent research company. The countries and regions surveyed were Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 195 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, manufacturing, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 120 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time.

Learn more at www.fico.com.

Join the conversation on Twitter at @FICOnews_APAC.

FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.

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PR Newswire

Chinese Industrial Internet Solution to Lead New Tech Revolution

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BEIJING, March 4, 2021 — The world-leading provider of solutions to better life Haier’s COSMOPlat topped the list of China’s 15 leading domestic cross-industry and cross-domain industrial internet platforms unveiled by the Ministry of Industry and Information Technology at the end of 2020. The evaluation was an effort to boost the development of China’s industrial internet.

Haier Group President Zhou Yunjie (left), visited Qingdao Choho Industrial Co. Ltd. on February 23. Haier’s COSMOPlat established a strategic cooperation last May with Choho, helping the company in digital transformation and upgrading.
Haier Group President Zhou Yunjie (left), visited Qingdao Choho Industrial Co. Ltd. on February 23. Haier’s COSMOPlat established a strategic cooperation last May with Choho, helping the company in digital transformation and upgrading.

COSMOPlat is the world’s first industrial internet platform that allows whole-process user participation. It has been assigned by the three major international standardization organizations – IEEE, IEC and ISO, the leaders to formulate international standards of mass customization solutions.

The European Union (EU) has invited COSMOPlat to get involved in its GAIA-X initiative, a cloud project aiming to enhance Europe’s data infrastructure and digital sovereignty. The EU also has decided to build the 10th innovation center for industrial internet in China, with COSMOPlat as the only partner outside the EU.

User involvement is one of the main reasons these organizations have chosen COSMOPlat as a partner. Henning Kagermann, known as the father of Industry 4.0, said that COSMOPlat builds an ecosystem on the basis of user experience, rather than just focusing on factories and automation.

The platform has so far tapped into 15 sectors, from building a customization network in the fashion industry involving designers, garment factories and clients to offering solutions to the suppliers, purchasers and processors in the stone mining business.

Haier has also expanded COSMOPlat to 20 countries in the world, boosting the growth of its international brands, such as GE Appliances in the United States, Candy in Italy and Fisher & Paykel in New Zealand.

Globally, industrial internet platforms in different regions show distinguishing characteristics. The US, led by GE and Amazon, uses its advanced Internet, information, communication and software technologies to reshape manufacturing in a top-down approach. Europe, on the other hand, with Siemens, Bosch and SAP giving full play to their advantages in high-end manufacturing, focuses on a bottom-up optimization of production process that covers intelligent factories and smart manufacturing and logistics.

China has also witnessed robust growth of industrial internet over recent years. There are about 600 industrial internet platforms worldwide, of which 500 are based in China. As both a global major manufacturer and an Internet powerhouse, China is building a user-driven industrial internet ecosystem, which highlights the linkage and interactions between the industries and users.

Haier’s COSMOPlat is a representative of the Chinese-style industrial internet, and this model is widely anticipated to bring about a new wave of industrial revolution with far more influence than the previous three revolutions.

PR Newswire

Frost & Sullivan to Examine Circular Economy Trends Transforming the Polymer Industry

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Upcoming webinar to highlight how circular economy will become a reality for chemical companies in the near future

SANTA CLARA, Calif., March 2, 2021 — The chemical industry is an essential part of our modern society, creating the necessary materials to build our homes and vehicles, and keep our food safe and fresh. With population growth and increased consumption, organizations face pressure to ensure these materials are used wisely and responsibly. The impact of the COVID-19 pandemic has re-emphasized the importance of responsible use. Historic business models are transforming to remain competitive, and chemical companies are working in new ways to build a circular economy. 

Frost & Sullivan - How Circular Economy Trends are Transforming the Polymer Industry
Frost & Sullivan – How Circular Economy Trends are Transforming the Polymer Industry

Frost & Sullivan experts Dr. Brian Balmer, Practice Area Leader—Chemicals, Materials & Nutrition, and Gautam Rashingkar, Industry Analyst, invite you to join them for the Growth Opportunity briefing, "How Circular Economy Trends are Transforming the Polymer Industry," on March 9 at 11 a.m. EST. The event will provide a roadmap to help navigate changes and identify key growth opportunities available in the transition to a circular economy.

For more information and to register for the webinar, please visit: http://frost.ly/5bu

Attend this briefing to:

  • Navigate different options available to chemical companies to achieve circularity.
  • Learn essential complementary concepts and enabling technologies, such as blockchain and digital tracking, that will make "circular" happen.
  • Identify critical challenges to the creation of a circular economy, including the abundance of low-priced virgin resins, and best practices on how to address them.
  • Discover innovative initiatives, like responsible design for sustainability and reuse, undertaken by leading chemical companies.
  • Explore benefits and critical business outcomes chemical companies can achieve by realizing a circular economy.

The event will also be recorded and available on-demand at http://frost.ly/1ti. 

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion

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Jaylon Brinkley
Frost & Sullivan     
+1 (210) 247 2481
jaylon.brinkley@frost.com

 

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Global Financial Firms Agree Automation, Remote Collaboration, Cloud, and Data Analytics are Biggest RegTech Priorities Following COVID-19 Pandemic

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AxiomSL’s survey of financial risk and regulatory compliance professionals in EMEA aligns with North American survey results stressing continued investment in tech infrastructure

LONDON, Feb. 25, 2021 — The 2020 AxiomSL annual user conferences in North America and EMEA regions have produced a clear consensus among global financial risk and regulatory compliance professionals on the most critical issues for the year ahead. According to surveys of participants in both events, automation, remote collaboration, cloud, and data analytics need to be the priorities for risk and regulatory compliance professionals as they chart a course to recovery following the COVID-19 pandemic.

"Regulatory reporting and risk management tends to be heavily influenced by regional regulatory requirements and pending legislation that will affect risk professionals in their own back yards, but this year has been very different," said Ed Royan, Head of Global Product, AxiomSL. "In many ways, the COVID-19 pandemic has created the need for a more concerted, technology-driven, global response to regulatory reporting – one that addresses the need for seamless collaboration among disparate teams, increased automation, and a continued expansion of data analytics capabilities," Royan continued. "Indeed, firms are seeing the benefits of RegCloud®, our secure cloud offering that insulates clients from both technology regulatory changes while enabling efficient outcomes across the global regulatory reporting landscape." 

Following are some of the key findings of the AxiomSL EMEA client survey:

  • Automation is the top challenge for next two years: Financial risk and regulatory professionals on both sides of the pond say eliminating manual processes is the top challenge their organizations will face over the next two years, with 28% of EMEA respondents and 29% of North American respondents saying their organizations are focused on automation.
  • Remote collaboration is the top operational challenge: More than half of respondents to the EMEA survey (51%) cited collaborating with teams while working remotely as the top operational challenge they have faced during the pandemic. Among North American respondents, 41% cited remote collaboration as the biggest operational challenge.
  • Data analytics and cloud come into focus: After years of resisting cloud adoption, many EMEA and North American financial institutions are finally gearing up to make the move. When it comes to regulatory technology spending over the next two years, enhanced data analytics is the top area of focus among 32% of EMEA and 29% of North American survey respondents. Cloud deployment followed with 23% of the vote among both EMEA and North American respondents.
  • RegTech budgets largely unchanged for 2021: The majority of EMEA (65%) and North American (70%) financial risk professionals said their regulatory technology budgets were not influenced by the COVID-19 crisis, while 22% of EMEA and 19% of North American respondents said they would spend less as a result of the pandemic. The remaining 13% of EMEA respondents and 11% of North American respondents said their firms would spend more on regulatory technology this year.

The two surveys were conducted independently as part of AxiomSL’s annual EMEA User Conference, which was held virtually on November 19, 2020, and North America User Conference, which was held virtually on June 18, 2020. Survey respondents represented a cross-section of financial risk and regulatory professionals from global systemically important banks (G-SIBs), regional banks, and foreign banking organizations (FBOs). The full report is available here: https://www.axiomsl.com/impacts-and-trends-in-risk-and-regulatory-reporting/

About AxiomSL
AxiomSL, a leading global provider of solutions and managed services, delivers efficient risk and regulatory data-management and reporting outcomes for financial institutions. Clients leverage AxiomSL’s solutions across financial, liquidity, capital and credit, shareholding disclosure, trade and transaction, and tax mandates. Its single, fully managed, audit-empowered offering, RegCloud® – AxiomSL’s ControllerView® platform in the cloud, futureproofs clients against technology and regulatory change. AxiomSL’s client base spans national, regional, and global financial institutions. These comprise banks with $45 trillion in total assets including 80% of G-SIBs; investment managers with $13 trillion in assets under management; and 30% of the top 60 US broker-dealers representing $44 billion in shareholder equity. It covers 110 regulators across 50 jurisdictions. AxiomSL ranks in the top 20 of the Chartis RiskTech100®.

For more information, visit www.axiomsl.com 

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Frost & Sullivan Shares Strategic Overview of Key Industries and Investment Opportunities in India by 2025

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Along with industry experts from NITI Aayog and Aditya Birla Group, Frost & Sullivan will discuss India’s economic development and fastest-growing sectors

SANTA CLARA, Calif., Feb. 19, 2021 — From a major economic crisis in 1991, India evolved to become the fastest-growing major economy in recent years. While Frost & Sullivan estimates an 8.8% contraction of its GDP for 2020-21, there are strong signs of rebound with a 10.5% expansion anticipated in 2021-22. India is expected to attain pre-pandemic GDP levels before key advanced economies in 2021, driven by factors such as a decline in COVID-19 case count, which should spur consumer and business confidence, and central bank liquidity measures.


Join Frost & Sullivan experts Sarwant Singh, Benoy CS, Kaushik Madhavan, Amol Kotwal, Sowmya Rajagopalan and Mukund Devnani for the upcoming webinar, "India in 2025: Key Industries and Investment Growth Opportunities," on Wednesday, Feb. 24, 2021, at 4:30 PM (IST). They will be joined by industry stalwarts Anil Srivastava, Principal Consultant & Mission Director at NITI Aayog, and Mudit Agarwal, Corporate Strategy & Business Development VP at Aditya Birla Group, to discuss key economic trends impacting India by 2025, the fastest-growing segments, boldest development themes, and investment options across industries.

For more information and to register for the webinar, please visit: http://frost.ly/58c.

This unique webinar will provide a window to the future and insights on:

  • Indian economic development trajectory to 2025
  • Top investment opportunities and fastest-growing sectors by 2025
  • How digitization and adoption of emerging technologies across businesses are propelling India’s growth
  • Factors that are fueling the rapid expansion of the chemicals sector
  • The future of healthcare in India
  • Trends and innovations driving the food and nutrition sector
  • Expansion of smart manufacturing and job creation in the country
  • The rapidly transforming Indian mobility sector, including automotive, supply chain, and logistics
  • The major industry developments in the Indian defense sector

This webinar will also be recorded and available on-demand at http://frost.ly/1ti.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Press Contact:
Priya George,
Corporate Communications
M: +91 98403 55432; P: +91 44 6681 4414
E: priyag@frost.com

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realme claims to be one of the Top 5 smartphone brands in 15 regions according to Q4 2020 Canalys global shipment report

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SHENZHEN, China, Feb. 19, 2021 — realme, an emerging smartphone brand that specializes in providing high quality smartphones and AIOT products, announced to be among the Top 5 brands in 15 regions according to Q4 2020 Canalys global smartphone shipment report.

realme ranked number four and holds its position as the fastest growing smartphone brand among the top five vendors in Southeast Asia market in Q4 2020. The company ranked 3rd in Philippines, and maintained more than 100% year on year growth in growing economies like Thailand and Myanmar. In the Indian market, realme came in fifth place with 12% market share, staying closely with the top four. Meanwhile, realme entered the top five position in some European markets, including Greece, Czech Republic and Russia, while in Russia realme achieved 338% annual growth in Q4.

"By embodying the spirit of ‘Dare to Leap’, realme is the amalgamation of best performance and trendy designs, with remarkable prices. We are confident that realme’s products and marketing strategy is effective even during this difficult time. realme will keep providing an optimum combination of bold, innovative designs and a balanced integration between software and hardware to meet the young generation’s requirements." realme CEO, Sky Li introduced.

According to Canalys, realme ranked in Top 5 brands by shipment including following regions: India, Indonesia, Bangladesh, Cambodia, Thailand, Malaysia, Myanmar, Pakistan, Philippines, Russia, Egypt, Israel, Czech Republic, Greece and the greater Southeast Asia region as a whole.

About realme

realme is a technology brand that brings trendsetting smartphones and AIoT products to the global market. realme users are young and globally-minded. They ‘Dare to Leap’, empowered by the latest technology and design.

realme is recognized as one of the mainstream smartphone brands according to Counterpoint’s statistics of global smartphone shipments in Q3 2020, which ranks it at 7th in the world. In 2019, realme’s global smartphone shipments reached 25 million with a YoY growth rate of 808%, making realme the fastest-growing smartphone brand in the world for four consecutive quarters from Q3 2019 to Q2 2020. realme has entered 61 markets worldwide, including China, Southeast Asia, South Asia, Europe, Russia, Australia, the Middle East and Africa with a global user base of over 50 million.

PR Newswire

Menarini Silicon Biosystems announces launch of CellMag™ product line offering affordable Gold Standard Circulating Tumor Cells capture

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CELLMAG – a cost effective, manual and simple approach for the enrichment and staining of extremely rare cells from blood

BOLOGNA, Italy and HUNTINGDON VALLEY, Pa., Feb. 16, 2021 — Menarini Silicon Biosystems, a pioneer of liquid biopsy and single cell technologies, announced today the launch of its innovative CellMag product line for the manual enrichment and staining of rare circulating tumor cells (CTCs). This new product line, composed of the CellMag CTC Epithelial Cell kit, a magnetic tool and consumables, will allow all liquid biopsy and CTCs Laboratories to have access to a manual system using the same ferrofluid technology offered by the Gold Standard CELLSEARCH system.

This easy to use technology offers researchers who work on translational projects a reliable tool to study the heterogeneous biology of CTCs, whose presence in blood has been associated with poor prognosis in metastatic carcinomas[1].

Despite different available methods to capture CTCs, only the information obtained from CTCs that have been captured by the CELLSEARCH ferrofluid technology have shown a robust clinical value in different settings[1]. Research laboratories will appreciate the convenience, simplicity and affordability of CellMag. Researchers can analyze and characterize enriched CTCs from a molecular perspective with a high level of specificity, gaining valuable insights into how certain tumors progress and disseminate throughout the body. "CellMag is a manual system for the capture and enhancement of CTCs using the established ferrofluid technology. Perfectly tailored to our research needs, it offers a manual version of the reference CELLSEARCH platform," said Dr. Catherine Alix-Panabières, Associate Professor and Director of the Laboratory of Rare Human Circulating Cells (LCCRH) at the University Medical Center of Montpellier, France.

The CellMag CTC Ephitelial Cell kit allows research centers, focusing on liquid biopsies, to conduct highly specific, established and standardized immunomagnetic enrichment and staining of CTCs in peripheral blood. Following the positive selection of enriched cells, performed by capturing cells through ferrofluids labeled with antibodies that target the (EpCAM) antigen, the staining procedure delivers cells that are ready for enumeration, isolation and downstream analysis. The final step of cell sorting can be performed by the DEPArray system or other downstream applications including flow cytometry, fluorescent microscopy or molecular and phenotype analyses.

For Fabio Piazzalunga, President and CEO of Menarini Silicon Biosystems: "Our manual CellMag product line allows all liquid biopsy and CTCs Laboratories to reach high specificity in cell enrichment and staining, leveraging the established CELLSEARCH ferrofluid technology. With this simple and standardized solution we are committed to helping all researchers develop scientific understanding and improve medical knowledge related to human diseases." 

The CellMag product line family will be expanded in the coming months to offer a series of additional kits for the enrichment of other rare cell types.

About CELLMAG™

CELLMAG is intended for Research Use Only (RUO) – not for use in diagnostic procedures. This product line allows for highly specific and standardized cell enrichment and staining. Cells captured with the CellMag technology are comparable to those captured with the CELLTRACKS® AUTOPREP® System. The product line is composed of an epithelial CTC kit, for ferrofluid-based EpCAM positive CTC enrichment, a magnetic tool and consumables. The process involves a sample preparation phase, followed by the magnetic separation of CTCs, sample washing, permeabilization and staining.

For more information on the CELLMAG product line, please refer to www.siliconbiosystems.com/cellmag

About Menarini Silicon Biosystems

Menarini Silicon Biosystems offers unique rare cell technologies and solutions that provide clinical researchers with access to unparalleled resolution in the study of cells and their molecular characterization.

Menarini Silicon Biosystems, based in Bologna, Italy, and Huntingdon Valley, Pa., U.S., is a wholly owned subsidiary of the Menarini Group, a multinational pharmaceutical, biotechnology and diagnostics company headquartered in Florence, Italy, with more than 17,000 employees in 140 countries.

Reference

[1] Riethdorf S, O’Flaherty L, Hille C, Pantel K. Clinical applications of the CellSearch platform in cancer patients. Adv Drug Deliv Rev. 2018 Feb 1;125:102-121. doi: 10.1016/j.addr.2018.01.011. Epub 2018 Feb 2. PMID: 29355669.

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PR Newswire

Aussie Women Less Likely than Men to Celebrate Valentines Day ‘Out of Home’ in 2021; UserTesting Survey

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SYDNEY, Feb. 13, 2021 — UserTesting, a leading on-demand Human Insight platform, conducted a survey capturing the responses of Australian men and women around Valentine’s 2021. Study revealed that a majority of women in Australia have made peace with the unprecedented times, choosing to stay indoors on this day. Women also expressed that they would like to spend a quiet evening watching movies, exchanging gifts, and cooking meals with their partners. Whereas a majority of men are looking for romantic getaways on the beaches and planning hiking/other outdoor activities.

Other findings from the study were:

Men are more excited about Valentine’s Day than women in 2021
In the past year, couples have experienced unexpected restrictions on usual dating activities while following stay-at-home norms, social distancing and working from home. So, when respondents were asked how excited they are to, ranging from Not Excited to Extremely (scale of 1-5), a majority of women (70%) were only somewhat excited (3 ratings) while a majority of males (70%) were considerably excited (4 ratings).

Bottle of wine, champagne, spirits – popular gift choices in women
The survey showed a wide gap in genders’ perspectives regarding their gift expectations. 70% of women expressed their likeness for flowers and beverages including bottle of wine, champagne, spirits etc. as their perfect valentine gift. While remaining said Jewelry (necklace, ring, watch) and candles/home accessories. However, with men, there weren’t any popular choices. Chocolates/candies, flowers/plants, gift cards, and beverages were 25% each.

Over-the-top fairy tale romantic ideas to surprise your partner is a faded concept
The survey found that 70% of men said that planning a valentine’s date is a mutual affair with their significant other compared to only 40% of women who said the same. Another 40% of women and 20% of men stated that they were solely responsible for planning activities and 10% of men stated activities were planned solely by their partner.

Cupid arrowing retail over romance?

The survey revealed that romance is losing its sheen to retail as the majority (60%) of women wanted to shop on the holiday and (40%) of men shared the same thoughts. While (30%) of men & women still believe in celebrating love. Remaining (10%) of women and (30%) of men admitted they only celebrate it to make their partner happy.

Visit UserTesting

For more details;
Archit
archit@wizikey.com 

 

PR Newswire

Care Journey Orchestration Tackles Healthcare’s Biggest Operational Challenges

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This innovative approach, already used in other industries, helps health systems refactor their costs, shift to be consumer-centric, and make reimbursement predictable, finds Frost & Sullivan

SANTA CLARA, Calif., Feb. 11, 2021 — The economics of healthcare have been adversely affected by the COVID-19 pandemic. Virtualized care is promising to enhance patient convenience, but productivity is at an all-time low urging a fresh approach to address the sustainability of healthcare. Care Journey Orchestration is revolutionizing how health systems can build on their foundational electronic health record (EHR) to personalize care delivery for every patient, increasing productivity and ensuring appropriate, reimbursable activity. Significantly, it enables continuity in the hybrid virtual care experience, so care can be efficiently coordinated beyond the four walls of the physical care setting, choreographing care plans, decisions, visits, and activity meeting the consumer where they are.

Frost & Sullivan’s latest thought leadership paper, 2021 Guide to Care Journey Orchestration, analyzes why leading health systems are adopting care journey orchestration platforms. It details how caregivers can leverage these solutions to stay ahead, boost margins, and enhance patient loyalty.

To download the complimentary white paper, please visit: http://frost.ly/565

"Orchestration eliminates gaps between silos and allows health systems to raise quality, reduce cost, and personalize the care journey to the specific needs of the individual," explained Daniel Ruppar, Healthcare & Life Sciences | Consulting Director at Frost & Sullivan. "A care journey orchestration platform enables health systems to enhance patient loyalty and outcomes while improving financial and operational performance."

"Lumeon’s cloud-based orchestration platform acts as an agility layer to supplement limited orchestration capabilities in the EHR," added Robbie Hughes, chief executive officer at Lumeon. "It moves beyond the point solutions that exist today to eliminate fragmentation and extend care beyond the four walls of the hospital to drive significant cost savings. Overall, it helps care teams work at the top of their license by automating repetitive tasks, reducing care delivery costs, increasing productivity, and delighting patients with care delivered on their own terms."

Care journey orchestration brings a timely opportunity to:

  • Offer personalized, consumer-centric experiences.
  • Blend virtual and physical care into a single, coordinated journey.
  • Proactively coordinate tasks and decisions at the right time for every patient.
  • Guide patients proactively through a personalized pathway, increasing loyalty and quality.
  • Drive organizational behavior through a central command center that unifies and simplifies complex care infrastructure.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:
Mariana Fernandez
Corporate Communications
P: +1 210 348 10 12
E: Mariana.Fernandez@frost.com
http://ww2.frost.com

About Lumeon

Lumeon’s care journey orchestration platform helps health systems scale efficient, effective care delivery both within and beyond their hospitals’ four walls.

Lumeon’s industry-leading solutions address the needs of patient access, surgery, population health, amongst many others. They transform the EHR into an agile care delivery platform that navigates the patient along a personalized, adaptive care plan, coordinating the care team to deliver the right care, at the right time, every time. At every step along the journey, they harmonize care, communication, tasks, and decisions to increase compliance and productivity, free up capacity, and deliver superior outcomes at a reduced cost. 

More than 70 health systems across 12 countries have deployed Lumeon’s multi-award-winning platform. www.lumeon.com 

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Chargebee ranked #1 among all Finance Products in 2021 by G2 Crowd

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Chargebee recognized among the top software products in 2021.

SAN FRANCISCO, Feb. 10, 2021 — G2’s audience of software users has ranked Chargebee among the ’50 Best Finance Products’ list for 2021. Chargebee was also recognized on four additional G2 Best of lists including being ranked #6 in ‘Best Small Business Products’ and #19 in the ‘Best Software Products of 2021′ list. This award is significant because it’s based on real Chargebee users’ verified reviews against thousands of other verified reviews on G2. These reviews were written and published between January 1, 2020 – December 31, 2020. A year that has changed the way people look at software.

"Being ranked for Finance Products, validates our value proposition to our Customers. We are committed to simplify the revenue processes within organisations, to bring about agility and sophistication in their revenue workflows. Our Customers continue to drive our product roadmap to build the best subscription management and billing platform," says Krish Subramanian, CEO & Co-founder of Chargebee.

Many companies in response to the COVID-19 pandemic, needed to accelerate their digital transformation efforts and quickly adapt to newer revenue models. This meant companies in different stages of growth came to Chargebee to quickly adapt to a subscription model that promises recurring revenue & experiment with various discounts, packaging and promotional strategies. They chose Chargebee because of the platform’s ease of use, robust library of pre-built integrations, powerful developer tools, and scalability across stages of growth. They were able to take quicker pivots, make informed decisions and be resilient through a world crisis. "We are proud to see our customers emerge as champions during testing times, and we feel humbled to partner with them, as enablers of change"; adds Krish.

With nearly 100,000 companies and over 1 million reviews listed on G2, only a small subset of these companies are placed by G2’s audience on the top software list. Being recognized in categories such as Highest Satisfaction Products & Fastest Growing Products, adds a feather to the cap and validates why the company focuses on customer centricity as an important part of its culture and processes. 

Criteria: Winners were determined based on reviews left at G2.com between Jan. 1, 2020 and Dec. 31, 2020. All scores are calculated using G2’s algorithms, including for Satisfaction and Market Presence, explained in detail here. Further information on methodology is available upon request.

About Chargebee

Chargebee automates revenue operations of high-growth, subscription-based business. Its SaaS platform helps SaaS, ecommerce and subscription-based businesses manage and grow their revenue by automating subscriptions, billing, invoicing, payments and revenue recognition processes and it provides key reports, metrics and insights into their subscription business. Founded in 2011, Chargebee is used by over 2,500 companies globally including businesses like Freshworks, Calendly, Okta and Study.com.

For more information, visit www.chargebee.com or follow us on Twitter @chargebee.