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PR Newswire

China Telecom Honored with “ESG Leading Enterprise Award” by Bloomberg Businessweek / Chinese Edition

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HONG KONG, Dec. 4, 2020 — China Telecom Corporation Limited ("China Telecom" or "the Company"; HKEx: 00728; NYSE: CHA) is pleased to announce that the Company was awarded "ESG Leading Enterprise Award" – the category of market capitalization over HK$20 billion in the second ESG Leading Enterprise Awards 2020 organized by Bloomberg Businessweek/Chinese Edition, a leading business magazine in the Greater China region offering in-depth coverage with local insights and a global perspective, and Deloitte, a leading global professional services provider.

China Telecom Honored with “ESG Leading Enterprise Award” by Bloomberg Businessweek / Chinese Edition
China Telecom Honored with “ESG Leading Enterprise Award” by Bloomberg Businessweek / Chinese Edition

The ESG Leading Enterprise Awards 2020 aims at encouraging enterprises to adopt Environmental, Social, and Governance (ESG) best practices and enhance transparency in ESG reporting and disclosure, ultimately to foster a sustainable business culture with positive impact on the environment and society. The awards are adjudicated by a panel of professional judges including economists, financial analysts and accountants, ensuring objectivity and credibility of the assessment process.

The accreditation received by China Telecom is a testimony to the achievement of the Company’s outstanding performance in ESG strategies, initiatives and disclosures. China Telecom well recognizes the growing importance attached to the Company’s performance in ESG by the capital market, with such performance being increasingly integrated into investment decisions. Therefore, the Company will continue to strengthen the disclosure and explanation in ESG to give investors a fuller understanding of the Company’s execution, goals and strategies.

Related Links :

http://www.chinatelecom-h.com

PR Newswire

Limited time VPN Promotion for HGC Broadband customers

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VPN’s advantages make digital life better by providing cybersecurity upgrade, anti-tracking and more without geo-restrictions

HONG KONG, Dec. 4, 2020 — HGC Broadband, the home broadband service offered by HGC Global Communications Limited (HGC), announced today the launch of a limited time VPN promotion, offering selected HGC Broadband customers with Surfshark a 6-month VPN Service Plan to meet the increasing demand for strong cybersecurity and ensure they can enjoy the digital world with much more ease.

Protect the privacy online without geo-restrictions

Surfshark VPN service adds an extra layer of security to safeguard the identity of netizens. The advantages include:

  • Protection from malware and phishing attempts, and free from ads and trackers.
  • Protection from data theft, tracking, surveillance, and commercial targeting
  • Users can stream global content and not miss their favorite shows when travelling
  • Single account enables connection for an unlimited number of devices

In addition, HGC Broadband customers can purchase a 12-month Surfshark VPN service at a 78% discount# (12-month Surfshark VPN service plan original price $1111.8) between now and 21 December. For registration or inquiries, please refer to https://www.hgcbroadband.com/en/value-added-service/vpn.

Ben Wu, Director – Consumer & Mass Market, HGC, said, "At HGC, we have been paying close attention to market trends and customers’ needs. Cybersecurity has become a very important issue and is increasingly in demand. It literally affects all sectors and is especially important now with many of our customers working from home and shopping online during the pandemic. We will give out the free VPN service to selected customers and offer HGC Broadband customers the opportunity to purchase a VPN service at a discounted price, hoping to alleviate online security issues and worries and ensure customers can enjoy a safe and happy digital life."

*First come first served, while stock lasts.
#Offers are subjected to relevant terms and conditions, please refer to https://www.hgcbroadband.com/en/value-added-service/vpn 

About HGC Global Communications Limited

HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. The company owns an extensive network and infrastructure in Hong Kong and overseas and provides a broad range of advanced telecommunications and ICT services. Headquartered in Hong Kong and operating 23 overseas offices on five continents, it provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. The company provides full-fledged telecom, data centre services, ICT solutions and broadband services for local, overseas, corporate and mass markets. HGC owns and operates an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connects with hundreds of world-class international telecom operators. HGC is one of Hong Kong’s largest Wi-Fi service providers, running over 29,000 Wi-Fi hotspots in Hong Kong. The company is committed to further investing and enriching its current infrastructure and adding the latest technologies and solutions. HGC is a portfolio company of I Squared Capital, an independent global infrastructure investment manager focusing on energy, utilities and transport in North America, Europe and selected fast-growing economies.

To learn more, please visit HGC’s website at: www.hgc.com.hk

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PR Newswire

InnoLight Announced Availability of Industry’s First 800G Pluggable OSFP and QSFP-DD800 Transceivers at ECOC 2020

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SUZHOU, China and SANTA CLARA, Calif., Dec. 4, 2020 — InnoLight Technology (Suzhou) Ltd., the leader in data center optics, will demonstrate video demos of 800G pluggable OSFP 2xFR4, 800G OSFP DR8+ and QSFP-DD800 DR8+ at ECOC 2020 online event. See these products and video demos at InnoLight virtual Booth #673.

New applications such as work-from-home cloud collaboration, self-driving cars, remote medicine, and artificial intelligence have brought a surge in data traffic. Global data volumes are expected to double every 2-3 years into the next decade. How to balance the demand for bandwidth, cost, and power consumption, and to achieve smooth network transition is a continuing challenge facing the industry. To support this rapid growth and network transition, InnoLight is introducing a line of 800G OSFP and QSFP-DD800 optics. OSFP 2xFR4 and DR8+ are currently available for early customer evaluation, with QSFP-DD800 DR8+ available in January 2021. Other 800G parts as listed below will be ready for evaluation in 1H 2021. Volume production is currently planned for either Q4, 2021 or Q1 2022 depending upon product type. 

  • 800G OSFP 8x100G DR8 & AOC
  • 800G OSFP DR8+
  • 800G OSFP 2x400G FR4
  • 800G OSFP 1x800G LR8
  • QSFP-DD800 8x100G DR8 & AOC
  • QSFP-DD800 DR8+
  • QSFP-DD800 2x400G FR4
  • QSFP-DD800 8x100G LR

In addition to the above mentioned 800G products, InnoLight is developing innovative optics to enable 800G transmission in the legacy 4X fiber structure in either multimode OM3/OM4 or single mode fiber plant. These innovative optics will help customers to increase bandwidth to 800G using the existing SR4 or DR4 fiber layouts for point to point or breakout applications. Availability is planned in 2H 2021.

"InnoLight’s 800G transceivers continue InnoLight’s leadership in high performance pluggable optics, doubling bandwidth capacity without disruption of existing data center infrastructure. With our industry leading 400G deployments, InnoLight is uniquely positioned in driving 800G implementation and to deliver the best price performance optics in the industry. Our new innovative 800G optics to support existing 4x fiber plants are especially suited for Hyperscale DC operators." said Osa Mok, Chief Marketing Officer of InnoLight.

During ECOC, InnoLight will also demonstrate its 100G/200G/400G coherent solutions. These new generation coherent pluggable modules can support DCI, Metro, and 5G backhaul transport networks.

  • 400G OSFP ZR & OpenZR+
  • 400G QSFP-DD ZR & OpenZR+
  • 400G CFP2 OpenZR+ / Metro
  • 100G QSFP-DD OpenZR+

About InnoLight

InnoLight designs, builds and markets high-speed optical transceivers that enable rapid bandwidth expansion of next generation networks. It is headquartered in Suzhou, China with manufacturing locations in China, Taiwan and Thailand. It has RD and Sales offices in China, US, and Singapore.  InnoLight’s solutions offer superior technical performance, compelling value proposition, and time to market advantages that are critical for the sustaining growth of the Data Center, 5G Wireless and Metro Network. For additional information, please visit www.innolight.com.

Related Links :

http://www.innolight.com

PR Newswire

Baidu Mobile Ecosystem Rides the Wave of the Fast-Emerging Intelligent Economy, Says Dou Shen at Web Summit 2020

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Baidu Executive Vice President highlights strategic growth initiatives that have transformed the company’s mobile ecosystem into a comprehensive service provider

BEIJING, Dec. 4, 2020 — Dou Shen, Executive Vice President of Baidu, Inc. (NASDAQ: BIDU), today analyzed the rise of the intelligent economy and the resultant strategy of Baidu’s Mobile Ecosystem Group (MEG) during a keynote speech at Web Summit 2020. Shen explained how Baidu’s mobile ecosystem has been adapting to and driving the intelligent transformation of the mobile internet industry, leveraging Baidu’s self-developed AI technologies to provide users with more robust digital services.

"The rise of the intelligent economy is an inevitable trend brought on by AI technology, and also the biggest priority for companies that value technology investments," Shen said at Web Summit, one of the largest technology conferences in the world that brings together executives from leading technology companies. With its leading AI technologies and commitment to innovation, Baidu’s mobile ecosystem is well-positioned to thrive in the era of the intelligent economy.

Shen said the rise of the intelligent economy is bringing about change on three dimensions. The first is changes in devices and how users interact with them, as AI powers more and more intelligent devices that can communicate naturally with people. Secondly, new industry formats will come into being, spearheaded by intelligent transformations across various industries. Thirdly, Shen mentioned the impending shift in IT infrastructure, with AI chips, deep-learning platforms, or AI algorithms replacing traditional CPUs and operating systems as the backbone that will power the contemporary intelligent economy. 

In response to the changes brought about by the intelligent economy, Baidu has identified three major growth opportunities, Shen said in his presentation, namely service-oriented transformations, humanization, and the adoption of digital technology and AI across industries. The Baidu mobile ecosystem is capitalizing on these growth opportunities through a three-pronged strategic layout—Baijiahao for content creators, Smart Mini Programs for content and service providers, as well as Managed Pages for advertisers. Together, these pillars offer comprehensive capabilities that meet users’ fast-evolving needs, Shen said, and form a solid foundation for the long-term growth of Baidu’s mobile ecosystem.

The first facet of growth generation is to carry out service-oriented transformations, as users demand easier access to services. Although search engines were once platforms that solely provided information based on user queries, Baidu has since repurposed the informative abilities of its software into an integrated service ecosystem, establishing a convenient interface that can be widely tailored towards comprehensive user needs.

"Baidu App is not only the largest platform for Chinese people to obtain information and knowledge, it is also becoming a comprehensive service portal," Shen said. "We have continuously enriched the types of services we offer by introducing a wide range of Smart Mini Programs that address various service needs. Users can pay their electricity bill, book travel, rent a house, and watch movies on various Smart Mini Programs, all without leaving Baidu App."

The second facet of growth identified by Shen is to enhance humanization across the entire mobile ecosystem, creating more authentic connections between people. Baijiahao enables direct links between users and its 3.6 million accounts.

"In the past, our creators were behind the scenes. We now use various methods to connect creators and users directly, to shorten the service process. Baidu provides opportunities for users to directly communicate with the creator in our search results and address more potential service needs along with relevant content," said Shen. Users can now use Baidu to form relationships with content creators, service providers, and merchants, through following, messaging, live video and so forth.

The third opportunity stems from the fact that an increasing number of industries are bringing services online by implementing digitalization and undergoing intelligent transformation. For example, online healthcare has experienced explosive growth this year amid the global pandemic. Baidu has offered free pandemic-related consultations on "Ask Doctor", its online medical consultation platform, allowing users to remotely access personalized medical assessments from doctors through their devices.

The optimization of Baidu’s mobile ecosystem has allowed for improved user search experience, accurate information research, social media interaction and closed-loop purchase capabilities. In September, monthly active users (MAUs) on the Baidu App reached 544 million, up 12% year over year.

This thriving, comprehensive mobile ecosystem sets a strong foundation for Baidu to diversify beyond advertising into non-advertising services, such as membership, live streaming and online games. Aside from providing service solutions in different situations based on users’ information needs, Baidu will facilitate in-depth cooperation with more partners to jointly develop a comprehensive portal that will consistently bring the most convenient applications to its users.

About Baidu
Baidu, Inc. is the leading Chinese language Internet search provider. Baidu aims to make the complicated world simpler for users and enterprises through technology. Baidu’s ADSs trade on the NASDAQ Global Select Market under the symbol "BIDU." Currently, ten ADSs represent one Class A ordinary share.

Media Contact
Intlcomm@baidu.com  

PR Newswire

Cloud, Cybersecurity, and Modernization Will Power Digital Business Models and Increased IT Spending, say Global 2000 Executives: Infosys – HFS Research

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– Report delineates impact of COVID-19 across industries; causing seismic shifts in business transition

– 51 percent organizations consider remote work or hybrid workforce model to be the way forward

BENGALURU, India, Dec. 3, 2020 — Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together with HFS Research unveiled a market study titled, ‘Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime.’ Focusing on how the COVID-19 pandemic has impacted businesses across industries, this joint study by Infosys and HFS Research revealed that numerous organizations have accelerated the adoption of automation, digital business models, and the hyper-scale cloud to respond to customer needs quickly and competitively. The report also brought to fore a shift in corporate mindset to advocate change and digitize businesses.

The world changed overnight as COVID-19 created a state of upheaval and economic uncertainty, deeming the real-time prediction of complex risk scenarios as critical. The HFS Research spotlights the emergence of dynamic digital organizations energized by technology that has opened avenues for rapid progression and business growth. The report further highlights that more than digitizing processes, digital transformation is about business leaders reshaping existing business models and exploring new ways of uniting people, data, and processes to create value for their customers. The Infosys-HFS Research additionally emphasizes the strategies implemented by successful companies in various industries (G2K) to survive and thrive in the post-pandemic economy.

For the study, HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the economy riddled with the pandemic. It offers perspectives to develop an outlook for IT and business services in the current geopolitical environment.

Key findings:

  • Bigger impact: Almost 70 percent of respondents believe that COVID-19 will have a bigger impact than the 2008 downturn with budgets, supply chains, employee availability, and customer intimacy being impacted the most.
  • Businesses that will thrive: The public sector, banking, insurance, healthcare, life sciences, and the high-tech industry respondents are relatively confident as they see emerging opportunities for making appropriate investments amid the crisis.
  • Protecting the business: At least 65 percent of respondents are insulating their business from volatility by building diverse customer pools and investing in an agile business model. 
  • Digitize and Adapt: Over 60 percent of enterprises plan to accelerate their digital transformation initiatives and over 70 percent plan to change their product and service portfolio to drive greater customer value.
  • Critical IT investments to compete: Investing in creating a virtual, secure, and cloud-enabled IT environment that enables remote working at scale (virtualization, collaboration, security). Investments in the cloud, cybersecurity, and modernizing core IT apps and infrastructure are at the top of the priority heap.
  • Increased IT spending: Enterprises expect to increase their spending the most on business and digital consulting, followed by IT infrastructure services (including cloud). They expect the demand for IT and business process services to pick up to serve the dual purpose of driving digital while saving cash.
  • Unleash your people to thrive. Nearly 90 percent of organizations realize they need to reposition to unleash people in the new reality. Post-COVID, working arrangements will change dramatically. Only 37 percent prefer a return to an office-based environment. The work culture will evolve from siloed working to interdisciplinary collaboration.

Pravin Rao, Chief Operating Officer at Infosys said, "Post-COVID, we have witnessed accelerated scaling of digital across most enterprises. The strategic investment in cloud, cybersecurity, and modernization is not only helping businesses sharpen their focus on end-to-end customer journeys but also enabling them to do a lot more with much higher agility. With so much at stake to drive customer centricity and productivity, investment in employees and ensuring their well-being is of paramount importance. In a distributed work environment such as today, employees are an important centerpiece within the companies’ strategy framework and therefore, it is imperative for organizations to see how the hybrid work model can be made more effective, productive, resilient, and secure."

"A new dawn will emerge as the fog clears. We must embrace this brave new business world where a perfect alignment of business outcomes and their enabling technologies demand all our focus and creativity. We are living through the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is unravelling before our eyes.  What we have experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it," said Phil Fersht, CEO and Chief Analyst, HFS Research.

For a full copy of the report, please click here  

Methodology

HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the pandemic economy and to develop an outlook for IT and business services in the current geopolitical environment. HFS segmented the research findings according to its four phases of pandemic shock response: crisis, stabilization, realization, and unleashing people.

About Infosys Ltd.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Safe harbor:

"Certain statements in this release concerning our future growth prospects and financial expectations are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding Covid-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2020. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law."

PR Newswire

Ivanti Acquires MobileIron and Pulse Secure to Deliver Intelligent and Secure Experiences Across All Devices in the Everywhere Enterprise

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The combination cements Ivanti’s position as a global market leader in Unified Endpoint Management, Zero Trust Security, and IT Service Management

SALT LAKE CITY, MOUNTAIN VIEW, Calif. and SAN JOSE, Calif., Dec. 2, 2020 — Ivanti, Inc., which automates IT and security operations to discover, manage, secure and service from cloud to edge, announced it has closed the acquisitions of MobileIron, a leading provider of mobile-centric unified endpoint management solutions, and Pulse Secure LLC, a leading provider of secure access and mobile security solutions. This business combination further solidifies Ivanti, which is backed by Clearlake Capital Group, L.P. and TA Associates, as a global market leader in Unified Endpoint Management (UEM), Zero Trust Security, and IT Service Management (ITSM).

"We are excited to welcome the MobileIron and Pulse Secure teams into the Ivanti family," said Jim Schaper, Ivanti Chairman and CEO. Our intelligent experience platform will power business through hyper-automation and secure connections on every device, for any user, wherever and however they work. This enables our customers to collaborate and innovate more freely, while reducing the risk of data breaches and enhancing employee experiences. We have a tremendous opportunity ahead of us, and I’m very excited for the future."

By bringing MobileIron and Pulse Secure into the Ivanti portfolio, organizations will be able to proactively and autonomously self-heal, self-secure, and self-service devices in the everywhere enterprise – in which employees, IT infrastructures, and customers are everywhere – and deliver better user experiences and outcomes. Through zero trust security and contextual automation, Ivanti’s solutions will make IT connections smarter and more secure across remote infrastructure, devices, and people. Ivanti is uniquely positioned to provide a comprehensive level of end-to-end coverage on every device.

Customers will benefit from real-time intelligence into the health, security, and performance of all devices from cloud to edge, enabling them to proactively detect and remediate vulnerabilities before they impact the business. Customers will be able to discover and manage devices, implement secure zero trust access with contextual automation, and deliver personalized employee experiences – improving productivity with better operational speed, cost, and quality of service.

Transaction Highlights

  • Under the terms of the agreement with MobileIron, Ivanti acquired all outstanding shares of MobileIron common stock for a total value of approximately $872 million. MobileIron stockholders received $7.05 in cash per share, representing a 27% premium to the unaffected closing stock price as of September 24, 2020.
  • MobileIron shareholders approved the acquisition at a special stockholder meeting on November 24, 2020. Over 91% of the voted shares were in favor of the acquisition.
  • Pulse Secure was acquired from affiliates of Siris Capital Group, LLC. The terms of the Pulse Secure transaction were not disclosed.

About Ivanti

Ivanti is redefining enterprise security with the industry’s first intelligent experience platform that makes every IT connection smarter and more secure across remote infrastructure, devices, and people through automation. From PCs and mobile devices to virtual desktop infrastructure and the data center, Ivanti discovers, manages, secures and services IT assets from cloud to edge in the everywhere enterprise — while delivering personalized employee experiences. In the everywhere enterprise, corporate data flows freely across devices and servers, empowering workers to be productive wherever and however they work. Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world. For more information, visit www.ivanti.com and follow @GoIvanti.

Media contacts:

Erin Jones
Avista Public Relations
Representing Ivanti
+1 704-664-2170
ejones@avistapr.com

PR Newswire

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

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Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality

SOUTH SAN FRANCISCO, Calif., Dec. 1, 2020 — Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel quality management, ease of use, customer satisfaction, reliability, AI innovation, and its new omnichannel interaction platform for IT Service Management.

"We are honored to be featured in the Frost & Sullivan 2020 Contact Center Software Buyers Guide as a leading contact center vendor for the second year in a row. This recognition is further validation of our omnichannel contact center solution with their report noting our industry-leading ease-of-use and true omnichannel capabilities, both for omnichannel customer conversations and omnichannel quality management," said Michael McCloskey, Chief Executive Officer at Bright Pattern.

Bright Pattern strengths as recognized by Frost & Sullivan include:

Breadth of Platform Capabilities

  • All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.
  • Bright Pattern is one of the first providers to offer customer service messaging apps, particularly in an omnichannel environment.
  • Out-of-box integrations to CRMs and applications like Microsoft Teams for remote agents

Ease of Use/Deployment and Industry-Leading Availability

  • Due to the simplicity of the platform, Bright Pattern offers low license costs and professional services at a fraction of the cost of many other cloud-based vendors.
  • Bright Pattern provides 100% global availability and an active-active topology that can support up to 10,000 plus concurrent users in a single instance.
  • On the fly upgrades with no downtime to users.
  • One of the first cloud-agnostic platforms allowing the customer to utilize Amazon, Azure, or other data centers.

High Customer Rankings/Customer-Focused Development

  • For two consecutive years on Capterra, G2 Crowd, and other "not for pay" customer review sites, Bright Pattern customers rank the company higher than virtually every other cloud contact center, in categories from customer support to feature content. In winter 2019, G2 Crowd noted that Bright Pattern had the highest ROI in the industry per customer reviews and fastest time to deploy at half the industry average.
  • A customer and partner-led organization, Bright Pattern’s R&D is heavily driven by customer/partner feedback. For instance, its recently launched QM product saw 80 top feature requests from partners.

The buyers guide also provided customer recommendations, in which Bright Pattern was recommended as the best fit for companies looking for an omnichannel contact center solution, contact center artificial intelligence, and omnichannel communications for IT Service Management:

  • Omnichannel: "Companies looking at emerging channels such as messengers or mobile capabilities such as chat, video chat, or document sharing within their app into their customer care organizations would do well to look at Bright Pattern."
  • Artificial Intelligence: "For companies that are looking to infuse AI into customer contact, Bright Pattern’s Bright AI provides a plethora of choices as to how to do so, [including] integration with RPA vendors, intelligent bots, and messaging applications. In fact, the various technologies can easily be combined (e.g., creating a messaging application that provides instant access to a chatbot for assistance)."
  • ITSM and Service Management Enrichment: "For companies that want to extend investments in legacy service management platforms yet enrich service management through AI and automation, Bright Pattern for Service Management would be a good fit and provide solid ROI."

Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked for Interoperability, for Platform Functionality, and for Hosting Reliability and Scalability in the Omdia Buyer’s Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Download your free copy of the Frost & Sullivan 2020 Contact Center Software Buyers Guide

Additional Information

About Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Logo – https://mma.prnasia.com/media2/967243/Bright_Pattern_Logo.jpg?p=medium600  

Related Links :

http://www.brightpattern.com

PR Newswire

Epsilon Partners with Aviatrix to Deliver Advanced Multi-Cloud Networking

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Epsilon extends its partner ecosystem to accelerate its cloud networking capabilities with automation, operational visibility and control.

SINGAPORE, Dec. 1, 2020 — Epsilon, a global connectivity service provider, has partnered with Aviatrix, a leading cloud network platform, to deliver a multi-cloud service for enterprises. Epsilon Cloud Networking is an end-to-end multi-cloud service with the automation, operational visibility and control that enterprises need to simplify cloud networking.

Epsilon customers benefit from features including advanced multi-cloud functionality, enterprise-class networking and security and network abstraction. The multi-cloud service directly controls native cloud networking constructs to maintain cloud simplicity and automation. It is based on the Aviatrix multi-cloud network platform with the ability to move data between cloud environments, including Amazon Web Services, Google Cloud Platform, Microsoft Azure and Oracle Cloud.

"We are excited to partner with Aviatrix to deliver a cloud networking service beyond traditional connectivity. Epsilon Cloud Networking addresses the real challenges in enterprise networking within and across the clouds," said Michel Robert, Chief Executive Officer at Epsilon. "We have combined our expertise in global connectivity with Aviatrix’s cloud network platform to deliver an end-to-end multi-cloud service. With Aviatrix as our partner, we are confident in delivering a best-in-class cloud networking solution for our customers."

Epsilon Cloud Networking uses Epsilon’s private network as the underlay and the Aviatrix cloud network platform to create an enterprise-class network inside and between public clouds. The Aviatrix network provides multi-cloud networking that goes beyond the basic native cloud networking service constructs. The Epsilon service also allows customers to consume security services, such as FQDN filtering and service insertion of next-gen firewalls, to meet their security and compliance requirements.

"Our partnership allows Epsilon to deliver a complete end-to-end service for businesses looking for better visibility and control over their multi-cloud environment. Our enterprise-class multi-cloud network architecture is specifically tailored for large-scale enterprises, so that they can transform their operations with the help from cloud experts," said Steve Mullaney, Chief Executive Officer at Aviatrix. "We look forward to evolving our solution to further enable Epsilon to meet the changing cloud requirements of enterprises across the globe."

Epsilon Cloud Networking leverages a multi-cloud network architecture with a common network data and operational control plane. Through point and click workflows and infrastructure as code automation, enterprises using the multi-cloud service no longer need to undertake the complex and manual processes of native cloud networking. The service provides everything an enterprise needs to transform their cloud networking through a single relationship.

"Business transformation has driven enterprise IT organisations to embrace public cloud as the new centre of gravity for applications and data," said Chin Woon Lee, Data Services Director at Epsilon. "With the pandemic pushing the pace of this transformation, cloud operations teams are facing more challenges including limited visibility, lack of network control and skill gaps. Our cloud networking service will enable businesses to take on these challenges more effectively."

www.epsilontel.com

Related Links :

The Global Connectivity Provider
PR Newswire

Rohde & Schwarz Cybersecurity launches new generation of high-speed network encryptors and software-based VPN Client

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MUNICH, Nov. 30, 2020 —

IT security expert Rohde & Schwarz Cybersecurity presents two new security solutions, approved by the German Federal Office for Information Security (BSI) for VS-NfD (RESTRICTED), NATO RESTRICTED and RESTREINT UE/EU RESTRICTED classification level:  R&S®SITLine ETH NG, a new generation of high-speed network encryptors, offering scalable transmission rates from 10 Mbit/sec to 40 Gbit/sec, and R&S®Trusted VPN Client, a software-based VPN Client, enabling users to work in a secure and encrypted mobile environment.

With R&S SITLine ETH NG, Rohde & Schwarz Cybersecurity provides application- and user-independent basic security for cross-location network communications for government agencies and enterprises. The variants of the product line are called R&S SITLine ETH-L, an encryptor for up to four independent 10 Gbit/sec lines, and R&S SITLine ETH-S, a compact system for lines with up to 1 Gbit/sec. The solution encrypts communications already at layer 2 level, thus also provides protection against operating errors if, for example, the wrong security level is selected for email transmissions of sensitive content. The network encryptor thus also guarantees users independence from telecommunications providers and component suppliers. The Rohde & Schwarz Cybersecurity Ethernet encryptors are "Security Made in Germany". With 30 years of crypto expertise, the manufacturer is one of the pioneers in the field of network encryption.

With R&S Trusted VPN Client, Rohde & Schwarz Cybersecurity facilitates encrypted, mobile work despite VS-NfD (RESTRICTED) requirements. The solution protects the network communication of a client platform (Windows laptop or tablet) with a government or corporate network over an untrusted network such as the internet. R&S Trusted VPN Client is software-based and requires no additional hardware, meaning that users can work on the move at the airport, from home office or from other public spaces without any restrictions. The "Always On" mode provides additional security. Users are always protected in untrusted networks. Thanks to its high scalability, R&S Trusted VPN Client can be individually adapted to changing work requirements at any time.

Press Contact:

Esther Ecke, Phone: +49 (0) 30 65 884 – 222, Email: Esther.Ecke@rohde-schwarz.com

Rohde & Schwarz Cybersecurity is a leading IT security company that protects the digital assets  of companies and public institutions worldwide from cyberattacks.

www.rohde-schwarz.com/cybersecurity

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Related Links :

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PR Newswire

ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp

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SHENZHEN, China, Nov. 30, 2020 — ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, today announced that it has supported Ncell successfully completing the preventive network maintenance at the southern slope of Everest Base Camp (EBC) at an altitude of 5,363 meters, further ensuring the network coverage quality of 2000-meter range around EBC.

ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp
ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp

The landmark base station of Ncell is the exclusive and highest base station on the southern slope of EBC. Since the commissioning in 2010, it has provided high-quality network services for local people and climbers.

For the network operation and maintenance (O&M), ZTE’s engineers have overcome various environmental difficulties, such as high altitude, storm wind and low temperature, and eventually completed the preventive network O&M, including power equipment replacement, wireless and transport network maintenance, and network quality optimization.

The landmark base station is mainly powered by solar energy and stand-by batteries. As it is located at a high altitude with severe environment, the maintenance of the base station is really difficult. In total, there are 10 base stations located in the Sagarmatha National Park area of Nepal, which are all constructed and maintained by ZTE. Since 2010, the base stations have continuously provided around-the-clock mobile network services for local residents and climbers.

Moving forward, Ncell will work with ZTE to achieve the mobile network coverage of the whole route of Mount Everest.

As a trusted and important partner of Ncell, ZTE has cooperated with Ncell for more than ten years to provide wireless, core network and transport network services in Nepal, meeting more than 60% of Ncell’s wireless network business needs. 

ZTE is a provider of advanced telecommunications systems, mobile devices and enterprise technology solutions to consumers, operators, companies and public sector customers. The company has been committed to providing customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen (H share stock code: 0763.HK / A share stock code: 000063.SZ), ZTE sells its products and services in more than 160 countries.

Media Contacts:

Margaret Ma                                                      
ZTE Corporation                                                
Tel: +86 755 26775189                                     
Email: ma.gaili@zte.com.cn     

Related Links :

http://www.zte.com.cn