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PR Newswire

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

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Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan

SANTA CLARA, Calif., Aug. 5, 2020 — Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Outsourcers, however, display exceptional agility and flexibility when meeting the business continuity challenge. Assuming a reversal of fortune in the next 3 to 4 months, Frost & Sullivan expectsthe market to recover to €20.03 billion by 2024. To stay relevant in the rapidly evolving market, outsourcers must develop new tools to address digitally native customers, cybersecurity challenges, and business continuity as a service.     


For further information on this analysis, please visit: http://frost.ly/49w

"By integrating advanced analytics, artificial intelligence, and machine learning, outsourcers transform the customer journey. Offering customized, automated, and self-service solutions, outsourcers have moved beyond cost and labor arbitrage to instead focus on seamless, omni-channel, value-added experiences," said Deepali Sathe, Information & Communication Technologies Senior Industry Analyst at Frost & Sullivan. "Customers have evolved and expect intelligent interactions and immediate responses. True partnerships developing between clients and outsourcers will enhance the agent experience, mitigate complexity, and encourage empathy."

Leonardo Sampieri, Information & Communication Technologies Industry Analyst at Frost & Sullivan, added, "Sectors such as telecom, banking, financial services, and insurance (BFSI),  and travel and hospitality will see the most changes and will need service providers to help them drive a digital transformation in CX. Healthcare is an area of fast growth, and with COVID-19, the vertical is expected to see rapid growth across Europe that significantly affects outsourcers."

Some of the other areas of focus that can help outsourcers gain competitive advantage are:

  • Cybersecurity and customer trust: European customers in particular are more concerned about data privacy. To enhance CX, companies need to strike a balance between user friendliness and effectiveness.
  • Personalization: Utilize technology and expertise to enhance CX outcomes with customization. CX reflects the effectiveness of operational excellence and outsourcers must integrate technologies that enable better management of customer sentiments.
  • Partnerships: Focus heavily on partnering and expanding the ecosystem. Thinking beyond products and services to identify other important parameters to differentiate in a rapidly commoditizing market will require a flexible and innovative strategy. 
  • Portfolio diversification: Outsourcers that cater to the diverse requirements of specific verticals will enjoy immense growth prospects, as it adds another dimension to the overall value proposition and extends ease of deployment.

European Customer Experience Outsourcing Services Market, 2020 is the latest addition to Frost & Sullivan’s Information & Communication Technologies research and analysis available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action. This results in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

European Customer Experience Outsourcing Services Market, 2020
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PR Newswire

U.S.-based UserTesting Names GB Kumar As Their Vice President of Sales for Asia Pacific

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SINGAPORE, July 24, 2020 — UserTesting, a leading provider of on-demand human insights, today announced the appointment of GB Kumar as the company’s first Asia Pacific regional Vice President of Sales. UserTesting has nearly 50 subscription customers in Asia Pacific with leading brands including Agoda, Canva, Destination NSW, Energy Australia, Meitu Inc., Photo Infotech Inc., and Yun Yun. These companies leverage the UserTesting® Human Insight Platform to get fast feedback on their products, messaging, & experiences, in a cost effective-way – from consumers in their markets, to build empathy for their end-users so they can make more informed business decisions.

“Asia Pacific countries are going through significant changes in buyer behaviour & trade patterns, which needs to be clearly understood for companies to sustain a competitive edge and grow their business,” said GB Kumar. “UserTesting can help these companies gain empathy for their customers by delivering deep and actionable insights – and these customer insights will help them regain the business momentum to accelerate out of the crisis.”

An accomplished business and sales leader with more than 20 years of experience, Kumar brings extensive experience leading teams across Asia Pacific, India, & the Middle East. Kumar most recently served as Vice President of Worldwide Sales & Marketing, and General Manager of India Operations at Prysm Inc. Prior to Prysm, Kumar held multiple geo leadership roles at Intel, Tech Mahindra, & Cisco.

“We are very excited to have GB join us to lead our expansion into Asia. He brings a proven track record of being able to develop and scale sales organizations for some of the world’s top technology companies, and we look forward to having him help us continue to expand our international footprint,” said Andy MacMillan, CEO of UserTesting. 

About UserTesting

Headquartered in San Francisco, CA, UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital, and customer experience executives, designers & UX researchers confidently & quickly create the right experiences for all target audiences, increasing brand loyalty & revenue. UserTesting has more than 1,500 subscription customers, including more than half of the world’s top brands, & has delivered human insights to over 35,000 companies to-date. www.usertesting.com.

PR Newswire

Former Cloud Sherpas CEO, David Northington, Joins Lemongrass Board of Directors

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Seasoned executive’s deep operational experience and technology knowledge to advance company’s mission of growth and transformation at an accelerated pace

ATLANTA, July 16, 2020 — Lemongrass Consulting, a leading professional and managed service provider of SAP enterprise applications running on Amazon Web Services (AWS), today announced the addition of David Northington, former CEO of Cloud Sherpas, to its Board of Directors. 

Northington has a proven track record of success at high-growth, venture-backed technology firms. He was the COO of Adjoined Consulting, a management consulting and technology services firm, which was acquired first by Kanbay and subsequently by Capgemini in 2007 and later the CEO of Cloud Sherpas, a cloud consultancy acquired by Accenture in 2015. Currently, he is on the Board of ModuleQ, an AI solutions firm, OSF Digital, a leading Global Platinum Salesforce Digital Commerce Partner, and is the Chairman of the Board for Rising Tide Digital, a holding company established by Columbia Capital, a venture capital firm, to invest in disruptive supply chain technologies. David also served on the board of Contino prior to their recent acquisition by Cognizant.

“I am very excited to be working with Lemongrass. Where they are in their evolution is very much inside what I consider my ‘sweet spot”,” said Northington. “I am looking forward to working with them to address the challenges of scaling the company globally while maintaining momentum, exceeding customer expectations and continuing to deliver innovation ahead of the market.”

Lemongrass works with leading enterprises across multiple verticals in the Americas, EMEA and APAC. The company has been working with AWS since 2010, is a Premier APN Consulting Partner, and was the second company globally to achieve the SAP on AWS capability. They were recently awarded the coveted AWS Migration Competency award, in addition to the AWS Managed Services Competency award, in recognition of the thousands of SAP systems that they have migrated with a 100% success rate.

“David is an inspirational executive and a tremendous addition to our Board,” said Mike Rosenbloom, CEO of Lemongrass. “His strong operational experience and technology knowledge will provide fresh insights to our business priorities as we continue to transform at an accelerated pace.”

Earlier this year, Lemongrass announced it had completed a $10 million Series C round of financing. Blue Lagoon Capital led the investment round with participation from existing investor Columbia Capital. The investment has enabled the company to build out its senior leadership team, broaden and accelerate product development, and expand its sales and marketing efforts.

About Lemongrass

Lemongrass Consulting, with operations in all global geographies, was established in 2008 as a specialist SAP technology consultancy. Lemongrass specializes in the implementation, migration, operation, innovation and automation of SAP on AWS, covering both the SAP Business Suite and Business One applications. The company is an AWS Partner Network Premier Consulting Partner, an AWS accredited Managed Service Provider and was the second company globally to achieve the AWS SAP Competency status.

To learn more about Lemongrass, visit https://lemongrassconsulting.com/

Contact:  

Lisa Desmond
CMO, Lemongrass Consulting
ldesmond@lemongrassconsulting.com 
+44 (0) 844-357-7863

PR Newswire

Career Star Group Reach Milestone to Shake Up the Outplacement Industry

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Career Star Group announce ownership of innovative global outplacement platform via the asset deal of CareerArc by Gi Group.

LONDON, July 10, 2020 — Gi Group, one of the world’s leading companies providing services for global staffing needs, announced this week their acquisition of the CareerArc career transition arm. Gi Group is a historical member for Career Star Group, present in Italy and the UK with the dedicated outplacement brand Intoo, and Romania, Serbia, Croatia, Montenegro and Bulgaria with Gi Group directly. The strategic partnership has been in place since the establishment of Career Star Group in 2012. The acquisition marks the success of long-term strategy securing ownership of the worlds’ most innovative and dynamic career transition platform within Career Star Group.

Career Star Group is the world’s largest outplacement and redeployment organisation, present in 102 countries. The digital global career transition platform provides instant access to localised resources, interactive support and training as well as an on-demand coaching feature with career transition specialists. The platform is currently available in English, Spanish, German and Italian with French available from August 2020.

”We are extremely excited to take the centre stage with our new global platform. We are taking outplacement to the next level with innovative solutions fit for the new normal and beyond. Having ownership of the platform allows us to innovate further and to continue developing our services for our customers and clients in the ever-changing world,” said Cetti Galante, Chair of Career Star Group board and Managing Director of Intoo Italy.

”Our strategic partnership with Career Star Group has furthered our mission to democratise outplacement globally via technology by increasing access to our state of the art digital platform across multiple countries. Being part of Gi Group and Career Star Group together is the next stage in our expansion strategy and we couldn’t be happier to be part of the family," said Yair Riemer, President Career Transition Services at CareerArc.

Career Star Group is a global organisation uniting the world’s leading career transition and outplacement providers. Present in 102 countries, Career Star Group provides multinational companies with access to the best career transition providers regardless of where workforce changes occur.

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PR Newswire

LTI Launches Canvas, a Modern Software Engineering Platform for Remote & Hybrid Workforce of Future

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LTI Canvas leverages Microsoft technologies to help enterprises adapt new ways of working

MUMBAI, India, July 8, 2020 — Larsen & Toubro Infotech (BSE code: 540005) (NSE: LTI), a global technology consulting and digital solutions company has launched LTI Canvas, a modern software engineering platform that addresses critical need of enabling work from anywhere. LTI Canvas is an integrated platform that brings together various processes, tools and methodologies to drive technology and business outcomes in an environment where teams are operating in a distributed environment.

A resilient digital platform, LTI Canvas can help organizations improve their effectiveness and ability to innovate in a remote or hybrid environment. LTI Canvas is a bundle of Microsoft technologies and LTI solutions to help IT professionals across industries collaborate easily and stay productive. It is based on microservices architecture and leverages Microsoft platforms like Azure and Microsoft 365 including Teams, among others along with LTI’s Ways of Working solution stack. LTI Canvas streamlines processes like software development, support, transition, knowledge management, infrastructure management, and information security. It consolidates capabilities across Cloud, Agile, DevOps and Design Thinking leveraging AI/ML and analytics.

Nachiket Deshpande, COO & Executive Board Member, LTI said: “The pandemic has forced enterprises to rethink their approach to business continuity and employee productivity. With hybrid work environment gaining quick traction, we designed LTI Canvas as an integrated platform that allows software engineering to be delivered remotely. LTI Canvas drives impactful interventions and also enables upstream processes like solutioning, requirement workshops and transitions to be carried out remotely. LTI Canvas is our design for the future of software engineering.”

Meetul Patel, Executive Director, Strategic Growth, Microsoft India, said, “We are inspired by our customers and partners who are harnessing digital tools to navigate the emerging environment across industries and geographies. Microsoft Azure and advanced technologies will help securely accelerate tech intensity across organizations and enable the innovations that can reimagine the workplace. We’re pleased to partner with LTI on LTI Canvas, which has a unique layered approach to achieve the best outcomes for organizations developing work-from-anywhere capabilities.”

Going beyond Work from Home (WFH), LTI Canvas approaches Everything from Home (xFH) in five layers, each with a specific set of tools, governance and outcomes. The first layer addresses the core requirement to be ‘Operational from Home’ and enables swift and efficient remote working for employees. The next layer offers secure connectivity options to be ‘Secured from Home’. The third layer helps to stay ‘Engaged from Home’ and enables active collaboration with remote workforce. The fourth layer helps attain higher output levels and be ‘Productive from Home’. The final layer enables ‘Growth from Home’ at both, personal and organizational level to be able to scale appropriately.

About LTI

LTI (NSE: LTI) is a global technology consulting and digital solutions company helping more than 420 clients succeed in a converging world. With operations in 32 countries, we go the extra mile for our clients and accelerate their digital transformation with LTI’s Mosaic platform enabling their mobile, social, analytics, IoT and cloud journeys. Founded in 1997 as a subsidiary of Larsen & Toubro Limited, our unique heritage gives us unrivalled real-world expertise to solve the most complex challenges of enterprises across all industries. Each day, our team of more than 30,000 LTItes enable our clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees and shareholders. Find more at http://www.Lntinfotech.com or follow us at @LTI_Global

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PR Newswire

LTI to Launch Accelerated Migration Program for SAP-Based Enterprises With Amazon Web Services

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MUMBAI, India, June 23, 2020 — Larsen & Toubro Infotech (BSE code: 540005) (NSE: LTI), a global technology consulting and digital solutions company, today announced an Accelerated Migration Program for customers of SAP with Amazon Web Services (AWS). As part of this program, LTI will help customers move their SAP® ERP, SAP S/4HANA®, and other SAP workloads from on-premise to AWS leveraging its intelligent, automated, migration acceleration platform and services.

To enable faster migration to AWS, the program offers Discovery Module, Build and Deployment Module, and Validation Module to enterprises across industry segments. The Add-on components of the program include an SAP profiler, analyzer for SAP S/4HANA, Auto-code remediation for SAP HANA® compliance, Security Module and Smart Testing module with a vast repository of test scenarios and test cases.

“LTI has a successful track record of enabling AWS cloud transformations across highly complex SAP customer landscapes,” said Siddharth Bohra, Chief Business Officer, Tech, Media, Consumer & Head of Digital and Analytics, LTI. “Working with AWS will help us digitize the core and bring this expertise to other SAP clients, leveraging our highly automated approach.”

LTI has achieved AWS SAP Competency status which establishes LTI as an Advanced Consulting Partner in the AWS Partner Network (APN) with certified technical proficiency and proven customer implementation success in migrating SAP environments to AWS. 

The Accelerated Migration expertise reflects the highest standards of LTI’s depth of knowledge in the functional and technical aspects of AWS cloud migration for SAP solutions. LTI itself is a very large and long-standing SAP customer and has migrated its internal SAP systems to AWS.

As an SAP customer, an AWS SAP Competency Partner, and global strategic services partner with SAP, LTI is positioned to be an ideal partner for any SAP customer migrating to AWS. LTI’s Accelerated Migration Program for SAP solutions speedily migrates and transforms SAP-based enterprises by lowering infrastructure costs while simultaneously improving agility, customer experience, and innovation.  

In October 2019, LTI acquired Powerup Technologies, an APN Premier Consulting Partner, bolstering its cloud consulting and digital transformation capabilities. LTI recently won the 2020 SAP Pinnacle Award as Industry Innovation Partner of the Year.

About LTI

LTI (NSE: LTI) is a global technology consulting and digital solutions company helping more than 420 clients succeed in a converging world. With operations in 32 countries, we go the extra mile for our clients and accelerate their digital transformation with LTI’s Mosaic platform enabling their mobile, social, analytics, IoT and cloud journeys. Founded in 1997 as a subsidiary of Larsen & Toubro Limited, our unique heritage gives us unrivalled real-world expertise to solve the most complex challenges of enterprises across all industries. Each day, our team of more than 30,000 LTItes enable our clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees and shareholders. Find more at http://www.Lntinfotech.com or follow us at @LTI_Global

Connect with LTI:

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

SAP Forward-looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

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PR Newswire

ColorTokens Boosts ANZ Presence, Appoints Elvis Jusic as Regional Director Sales

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SANTA CLARA, Calif., June 10, 2020 /PRNewswire/ — ColorTokens Inc. a leading innovator in cyber security, today announced the appointment of Elvis Jusic to Regional Director of Sales for Australia and New Zealand (ANZ). Elvis brings a 20+ year history of success in the enterprise security industry, a customer-centric approach, and a focus on delivering differentiated value to protect customer data and assets.

Elvis Jusic joins the company with extensive sales and business development experience evidenced by his stellar successes at Oracle, Aruba Networks and Palo Alto Networks, where he served customers large and small through traditional and emerging channels. Throughout his long history of enterprise sales and as a passionate customer advocate, disruption has remained a consistent theme for Elvis. In his most recent role as National GM with Content Security, an Australian MSSP, Elvis led national sales teams to deliver marked year-on-year growth and recognition. Elvis will be responsible for driving growth across ColorTokens’ markets in the ANZ region.

“ColorTokens’ award-winning approach is giving enterprises the ability to visualize and secure 100 percent of their traffic, stretching well beyond the 20 percent of perimeter traffic most organizations are limited to,” said Elvis Jusic, Regional Director of Sales for ANZ, at ColorTokens. “By leveraging the power of full visibility across locations, zero-disruption micro-segmentation and proactive endpoint protection through PCI DSS 4.0, ColorTokens is transforming the way enterprises can achieve a zero trust architecture – all while removing the complexity of deployment, with time-to-value and simplicity intrinsically woven into the ColorTokens Spectrum Platform. I’m excited to bring the benefits of ColorTokens disruptions to more ANZ enterprises.”

Dr. Nitin Mehta, Founder and CEO of ColorTokens said: “ANZ has been an area of substantial growth and enormous potential for ColorTokens. We look forward to harnessing Elvis Jusic’s expertise and customer obsession to manage and support the continued growth and the demand for our solutions across the ANZ region.”

About ColorTokens

ColorTokens Inc., a leader in cloud-delivered zero-trust security, empowers global enterprises with a proactive approach to securing cloud workloads, dynamic applications, endpoints, and users. Through its award-winning Spectrum Platform, ColorTokens delivers products and services that help businesses accurately assess and drastically improve their security posture. For more information, please visit www.colortokens.com.

Media Contact:
 Corinne Breuil                                                  
ColorTokens    
+1-4083416030                                                                                  
Press@colortokens.com 

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Source: ColorTokens Inc.

PR Newswire

FlowForma & MicrotechDPS Join Forces, To Support APAC Region With Process Automation Tools

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DUBLIN, May 19, 2020 /PRNewswire/ — FlowForma®, the leading provider of Process Automation tools for Microsoft Office® 365, today announced an exciting new partnership with MicrotechDPS, to deliver the award-winning FlowForma Process Automation tool to organizations in Australia and the greater APAC region.

Olivia Bushe, Chief Executive Officer, FlowForma.
Olivia Bushe, Chief Executive Officer, FlowForma.

A Microsoft partner, MicrotechDPS provide its clients with an extensive range of IT solutions and services to assist and enhance in the day-to-day running of their business. Looking to add a process automation solution to their list of offerings, MicrotechDPS came across the FlowForma Process Automation tool, and quickly sought a demonstration to discover its capabilities.

Upon seeing the tool in action, MicrotechDPS were confident they had found the right process automation app to supply to its clients. A 3-in-1 tool combining forms, workflow and document generation that could sit on top of Office 365 was their ideal preference. FlowForma Process Automation’s no-code methodology and rapid prototyping capabilities only further rubber-stamped their decision.

Having a long history of delivering successful process automation projects, MicrotechDPS wanted to be able to combine its skills in this area by helping organizations leverage and build on top of any existing Microsoft Office 365 platform clients may have. FlowForma Process Automation was the perfect solution for them to deliver process automation to those who already have, or are considering moving to, SharePoint Online.

The new partnership emphasizes FlowForma’s commitment to empowering its global customer base, with the company excited to ramp-up operations in Australia and surrounding countries in the APAC region. From initial conversations, it became clear that both FlowForma and MicrotechDPS hold similar cultural and business values, meaning a partnership was the obvious and natural choice for both parties.

“We are thrilled to be working alongside FlowForma to provide our clients across Australia and the APAC region with a powerful process automation tool, to automate their business processes. From our initial conversations we could clearly see similarities in our customer base and the industries with which we serve, it was a unanimous decision,” said Joel Steers, General Manager, MicrotechDPS.

Olivia Bushe, CEO, FlowForma added: “It gives me great pleasure to announce MicrotechDPS as a FlowForma partner. We are truly excited of the potential opportunities this partnership can bring to construction, healthcare, finance and public organizations across the APAC region, helping them to digitize processes and prepare for a paperless and social distancing world.” 

Supporting Resources:

About FlowForma

FlowForma, the leading provider of Process Automation tools for Microsoft Office 365® has been revolutionizing the traditional BPM space with an innovative approach to developing award winning products that empower users to create and streamline processes smarter and faster, utilizing the familiar SharePoint platform, without any coding.

FlowForma is a Gold Microsoft Partner, with over 150,000 users across Europe, America, and Asia. The company is headquartered in Dublin with offices in London and Boston and is motivated by its values to innovate, evolve, and achieve with employees, customers and partners.

For further information or a 14-day free trial, visit www.flowforma.com

About MicrotechDPS

Established in 2004, MicrotechDPS provide a full suite of business technology services. Its holistic approach makes MicrotechDPS unique as a technology business partner by managing the lifecycle of a company’s IT & Print investments, from planning to procurement through to installation, training, and ongoing support. MicrotechDPS build long term relationships with its clients by learning and understanding what it is they do, and then match solutions to the activity that drives their business.

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PR Newswire

Mindtree Closed FY20 With Highest Ever Deal Wins of $1.2B and Revenue Growth of 9.4% in CC Terms

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WARREN, New Jersey and BANGALORE, India, April 24, 2020 /PRNewswire/ — Mindtree, a global technology services and Digital transformation company, guiding its clients to achieve faster business outcomes, announced its consolidated results today for the fourth quarter ended March 31, 2020 as approved by its board of directors.

“Our relentless focus and client-first approach have resulted in robust Q4 performance on multiple dimensions – revenue growth of 1.9% in constant currency, expansion of operating margin by 150 basis points and record deal wins of $393M,” said Debashis Chatterjee, Chief Executive Officer and Managing Director. “Looking ahead to fiscal 2021, we anticipate softness in demand due to the unprecedented COVID-19 pandemic. However, we’re well equipped to handle the global crisis based on the business continuity plan we have successfully implemented to ensure the health and safety of our employees while fully supporting our clients worldwide. We remain confident that we will continue to create value for our clients, drive profitable growth, develop future-ready talent and maximize shareholder value.”

Key financial highlights:

Quarter ended March 31, 2020

  • In USD:
    • Revenue at $278.4 million (growth of 1.2% q-o-q / 6.3% y-o-y)
    • Net profit at $28.2 million (growth of 1.8% q-o-q/ on y-o-y basis flat)
  • In INR:
    • Revenue at ₹20,505 million (growth of 4.3% q-o-q / 11.5% y-o-y)
    • Net profit at ₹2,062 million (growth of 4.7% q-o-q / 3.9% y-o-y)

Year ended March 31, 2020

  • In USD terms:
    • Revenue at $1088.8 million (growth of 8.7%)
    • Net profit at $88.5 million (decline of 17.7%)
  • In Rupee terms:
    • Revenue at ₹ 77,643 million (growth of 10.6%)
    • Net profit at ₹ 6,309 million (decline of 16.3%)

Other highlights:

  • Clients:
    • 307 active clients as of March 31, 2020
    • $10 million clients grew by 1, total 23
  • People:
    • 21,991 Mindtree Minds as of March 31, 2020
    • Trailing 12 months attrition is 17.4%
  • BOTs*:
    • Automation is playing a significant role in modernizing our technology service delivery, enhancing both efficiency and speed-to-results for our clients. We are proud to report our BOTs strength that autonomously work along-side our Mindtree Minds, enabling our team to do more and accomplish larger goals
    • We have 764 BOTs employed as of March 31, 2020

*Software that acts autonomously, free from any interference, human or otherwise, to perform a significant task which will otherwise be performed by a human

  • Q4 deal wins with leading global clients:

New Clients:

    • For one of the leading providers of supplemental and life insurance products in North America, Mindtree has been chosen as a strategic partner in a multi-year deal to enhance client experience through digital transformation services for their clients
    • For a travel technology leader, Mindtree has been chosen to manage the outsourced product development covering the large portfolio of airlines, hotels, travel agencies and airports
    • For a leading manufacture in outdoor maintenance and gardening equipment, Mindtree has been awarded a multi-year application development and maintenance services contract as part of the DevOps Transformation Journey. As part of the deal, Mindtree would also help the client to migrate Data Center from a 3rd party provider to client’s own Date Center

Existing Clients:

    • Mindtree won the strategic annuity deal with an existing leading real estate services company to implement end to end digitally enabled technology services and help them embark on digital transformational journey. This deal is strategic not only from a size perspective but also encompasses multi service offerings cutting across IT life cycle. The same was announced as one of our recent press releases 
    • Mindtree to provide application development, testing and support services for a niche technology player that specializes in benefits administration
  • Recognition:
    • Mindtree has been recognized as a Market Leader in Digital Business Solutions in US by Information Services Group (ISG), a leading global technology research and advisory firm.
    • Mindtree has been recognized by ISG as an Archetype Leader in Digital Transformation for capabilities in Continuous Testing, AGILE Development, Digital Business dedication and vision and future investment.
    • Mindtree has been recognized for ‘Excellence in Learning Technology’ and ‘Excellence in Diversity & Inclusion’ by Business World HR excellence awards 2020
  • Announcements
    • The Board of Directors have recommended a final dividend of 100% (Rs 10 per equity share of par value Rs 10 each) for the financial year ended March 31, 2020 which is subject to the approval of shareholders at the Annual General Meeting

About Mindtree

Mindtree (NSE: MINDTREE) is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree applies its deep domain knowledge to 300+ enterprise client engagements to break down silos, make sense of digital complexity and bring new initiatives to market faster. We enable IT to move at the speed of business, leveraging emerging technologies and the efficiencies of Continuous Delivery to spur business innovation. Operating in more than 15 countries across the world, we’re consistently regarded as one of the best places to work, embodied every day by our winning culture made up of over 21,000 entrepreneurial, collaborative and dedicated “Mindtree Minds.”

To learn more about us, visit www.mindtree.com or follow us @Mindtree_Ltd

Safe harbour

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause our actual results to differ materially from those in such forward-looking statements. The conditions caused by the COVID-19 pandemic could decrease customer’s technology spending,  affecting  demand for our  services, delaying prospective customers’ purchasing decisions, and impacting our ability to provide on-site consulting services; all of which could adversely affect our future revenue, margin and overall financial performance. Our operations may also be negatively affected by a range of external factors related to the COVID-19 pandemic that are not within our control. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

For more information, contact:
INDIA
Tanuja Singh
Mindtree
+91-9741000266
Tanuja.Singh@mindtree.com

UNITED STATES
Erik Arvidson
Matter Communications
+978-518-4542
earvidson@matternow.com

EUROPE                                                                                              
Edward Stevenson
Hotwire
+44-(0)-783-459-7877
Edward.Stevenson@hotwireglobal.com

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