This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia
While many organizations have been investing in artificial intelligence under the radar, we’ve seen unprecedented adoption in the last few years. One field has captured everyone’s attention. Thanks to ChatGPT and other early headline grabbers, the world has woken up to the incredible potential of Generative AI. According to a recent McKinsey survey, 65% of organizations regularly use Gen AI in at least one business function, up from a third last year.
From automating repetitive tasks to creating and bringing the right info to the right people at the right time, Gen AI promises cutting-edge innovation, faster time to market, more productive workers, and happier customers. Use cases range from life sciences and financial services to retail, automotive, manufacturing, and beyond. Virtually all verticals and business functions stand to benefit, with Gartner reporting efficiency gains as the current top driver for most organizations, followed by increased revenue and improved risk management.
Not so fast?
Although some organizations are already seeing results, many still struggle to operationalize AI effectively. Identifying clear, value-generating use cases and having the right tools in place, especially at the user level are common stumbling blocks.
Another challenge is making AI accessible and practical in day-to-day environments. It must be embedded into devices that people use every day – PCs, tablets, mobile phones to edge devices – helping users make decisions faster, work smarter, and solve problems in real time.
We’ve been there
Lenovo started exploring AI at scale over 15 years ago, but our roots in smart innovation go back to our earliest days. As we saw AI’s potential to transform our own operations, from supply chains to customer service, we also invested heavily in building technologies and services that empower our customers to do the same.
Smarter tech that brings AI to life
AI should be intuitive, seamless, and available at the point of need. That means delivering AI-powered experiences through everyday devices—whether that’s voice-enabled search, intelligent assistants, real-time transcription, or productivity tools that anticipate what you need next. Take the Lenovo ThinkPad X9 Aura Edition operating on Windows 11 Pro, for example. Seize the moment with the security to thrive anywhere and the performance to meet your boldest goals. Windows 11 Pro devices are easy to use and manage, with AI-enhanced efficiency and compatibility with existing technology including mission-critical apps and hardware.
How to make it happen
Organizations need integrated end-to-end solutions built on solid foundations—in other words, the right data, infrastructure, and, critically, the right devices. AI can’t deliver impact unless it’s available at the point of use—through secure, high-performing PCs and smart devices that are ready to handle modern workloads. But AI isn’t plug-and-play. It requires strategy, the right tools, and continuous support.
That’s where Lenovo Adoption Services can make a real difference. From initial readiness assessments to onboarding, change management, and ongoing optimization, we help ensure users are equipped and confident with AI-powered devices and software. For many customers, that means starting by identifying the right use cases and matching them with the right devices—whether for creative professionals, frontline workers, or enterprise users.
We work with you to define your goals, identify high-impact opportunities, and create a roadmap that makes AI real in everyday workflows. Then, we help you deploy, scale, and continually optimize your device ecosystem—ensuring your investment keeps delivering value long after rollout.
How we did it: Lenovo Powers Lenovo
Internally, we’ve outfitted global teams with AI-enabled ThinkPads and intelligent collaboration tools, including voice-enhanced conferencing, adaptive display settings, and productivity assistants. These features help our teams work more intuitively and get more done with less effort.
But it’s not just about hardware. With services like Premier Support Plus, we ensure fast issue resolution, predictive maintenance, and ongoing optimization—maximizing uptime and keeping our global workforce moving.
The results? Better employee experience, faster decision-making, and increased productivity. We’ve also used AI-generated insights to improve how our teams interact with technology—resulting in smarter workflows and more engaged users.
No time like the present
Our customers are showing what’s possible when AI becomes part of everyday work—driving innovation, unlocking productivity, and making technology feel more human. When paired with the right solutions, services, and devices, AI becomes a practical tool with immediate impact.
And we’re here to help you make it real.
This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia
