Bright Pattern Contact Center Deployed by South Korea's Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents

South Korea Center for Disease Control is revolutionizing their contact tracing program with innovative cloud contact center technology to contain the spread of COVID-19

SOUTH SAN FRANCISCO, California, June 18, 2020 — Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by South Korea’s Center for Disease Control for citizen outreach and contact tracing during the COVID-19 pandemic. South Korea launched a massive, technology-reliant testing and tracing campaign to combat the spread of COVID-19. Their efforts have been meticulous and includes entry registration for nightclubs and gyms, health-monitoring phone apps, and a high-tech remote contact center powered by Bright Pattern, the No. 1 provider of omnichannel cloud contact center technology. Publications such as Forbes and the Guardian noted their leadership in containing the virus was a direct result of their contact center tracing using the Bright Pattern platform.

The Center for Disease Control selected Bright Pattern because of its innovative cloud-based software, speed of deployment, and ease of use requiring little to no product training for remote workforces. As reported by the national news in South Korea, the largest obstacle faced when deploying the remote agents was security issues, such as personal information leakage. By using Bright Pattern, a 100% cloud-based contact center platform, employees can connect directly to the cloud server from their home. Cloud contact center technology is being deployed in all of the 339 Center for Disease Control call centers.

Additionally, remote centers will protect contact center agents, allowing them to work from home. "[This remote model] is expected to set the customer center staff free from the periphery of the danger of infection," noted a Naver customer support leader on the Seoul Broadcasting System’s national news.

"The COVID-19 pandemic has affected lives and company’s around the world and the call center industry is no exception," said Michael McCloskey, CEO of Bright Pattern. "Bright Pattern’s solutions can be used remotely, where work from home agents can seamlessly supplement companies current workforce to provide a personalized and effortless experience to your customers virtually. We are proud to help the country leading the way in contact tracing efforts, taking massive strides to contain the virus."

If you are experiencing a spike in calls as a result of the outbreak or need to deploy a remote workforce, Bright Pattern is prepared to deliver consultations and cloud services to existing and new customers. Please contact us at [email protected], call 925-548-0532, or request a demo.

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About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.