The development on the Novel Coronavirus of 2019, now more commonly known as COVID-19, is on every headline for the past month or so. If you have not heard, the Mobile World Congress 2020 (MWC2020) that is supposed to open its doors soon was shut down due to the large health concerns. They are not alone though. The F1 GP to be held in China in about two months time has been cancelled via the request of the local organisers. If you missed our news, Acer’s Predator League 2020 set to happen at the end of this month is also cancelled due to health concerns.
All these are quite expected, to be fair. What is even worse is that plenty of factories in China had to close down or stop operating for the time being thanks to the vicious spread of the virus. One of those affected manufacturing plants are Apple’s contractor, Foxconn. That also means there is currently a global shortage of Apple iPhones. Of course, that is going to hit the market and Apple’s earnings a little bit.
For good measure, for their investors anyway, Apple just predicted that their Q2 revenue will be lower than the expected US$ 63 to 67 billion. If you are thinking that it cannot be that much lower for Apple to make an announcement like this, it looks quite bad from Apple’s side. Their prediction also says that they will not even make the lowest mark of the revenue estimates for Q2 of 2020.
At this time Apple is predicting up to a 36% difference between the expected shipment for Q2 2020 and the actual shipment number. Optimistically they are expecting a 29% difference. Still, that big of a difference in shipments is going to be quite a big hit to their revenue numbers.
Apple did not mention how big of an impact the plunge in shipment will make though. At this time we cannot comment too much into their reduced shipments or even predict how much they will lose in revenue for Q2 2020. To be fair, even our attention is mostly fixed on the development on COVID-19.
Netflix is arguably one of the most popular content streaming platforms out there. So, what happens when the largest content streaming platform when they release a sequel to one of their most popular teen romance dramas? Well, they allow you to stream the original for FREE.
The original romantic comedy, “To All The Boys I’ve Loved Before”, which aired last year, will be available to stream for free. The free stream is done in conjunction with the launch of its sequel, “To All The Boys, P.S. I Still Love You”. The stream will be made available until 9 March, 2020. You can access the free movie at netflix.com/toalltheboys.
To All the Boys I Loved Before follows Lara Jean (played by Lana Condor) after her sister accidentally sends out love letters she’s written. These find their way to their intended recipients, boys whom she’s loved from afar. The movie chronicles the events that happen as she has to come face to face with them.
The sequel which premiered on Netflix on February 12, 2020 follows Lara as the letters continue to reach their recipients. The complication? Things have started to blossom between her and one of the boys from the first movie.
So, don’t miss out on the original misadventures of Lara Jean as she navigates a very awkward situation. However, you will need to subscribe to Netflix to watch the sequel. Netflix subscriptions start at MYR17 for the mobile only plan in Malaysia.
Official Synopsis
To All The Boys I’ve Loved Before
What if all the crushes you ever had found out how you felt about them…all at once? Lara Jean Song Covey’s love life goes from imaginary to out of control when the love letters for every boy she’s ever loved—five in all– are mysteriously mailed out. From New York Times Bestselling Author, Jenny Han, the film adaption of the popular YA novel stars actress Lana Condor (Alita: Battle Angel, X-Men: Apocalypse) and Noah Centineo (Sierra Burgess Is A Loser, The Fosters).
To All The Boys I’ve Loved P.S. I Still Love You
It’s a new year and Lara Jean (Lana Condor) and Peter (Noah Centineo) are no longer pretending to be a couple. They ARE a couple. And, as Lara Jean navigates a trove of official firsts with Peter — her first real kiss, her first real date, her first Valentine’s Day — she finds herself leaning more on Kitty and Margot (Anna Cathcart and Janel Parrish), Chris (Madeleine Arthur), and an unexpected new confidant, Stormy (Holland Taylor), to help her manage the complex emotions that come with this new chapter of balancing a relationship and figuring out her authentic self. But when John Ambrose (Jordan Fisher), another recipient of one of Lara Jean’s old love letters, enters her life again she must rely on herself more than ever as she’s confronted with her first real dilemma: Can she love two boys at the same time?
*This article is a contributed article byRavi Saraogi, Co-Founder and President of Uniphore, APAC *
2020 marks the transition into the great unknown. With the emergence of
new possibilities and challenges ahead of us, successful organisations must be
quick to identify and take advantage of opportunities through the power of emerging
technologies. Specific to the customer service industry, brands that utilise
Conversational Artificial Intelligence (AI) technologies will improve business
operations and customer experiences.
It is estimated that about 70% of organizations will integrate AI to
assist employee productivity by 2021[1] to
meet the high demand of delivering faster, relevant and holistic services to
today’s customers. More often than not, customers today are frustrated that
broken customer service systems and poorly equipped agents don’t understand
their requests. To fix this, businesses must move away from a siloed experience
and approach service holistically.
Photo by mahdis mousavi on Unsplash
In terms of the adoption of the adoption of AI in Malaysian businesses,
it was revealed that only 26% of companies in Malaysia have actually begun
integrating AI into their operations, according to a survey that was conducted
in 2018. The low adoption rate is attributed to two key barriers that are
related to organizational culture on AI and limited employee skill sets2.
Thus, the time is now to blend the capabilities
of people and AI and better understand conversations in real-time for
businesses to stay ahead of the race.
New Power to Customer Voice
With technological capabilities, it’s about time we start hearing what
customers really want. Customers today are time poor, distracted and empowered
by lots of products and services to choose from. Instant gratification is their
modus operandi. With other factors like price point and product quality being at
par, superior customer service remains challenging and is often a deal breaker.
In a competitive landscape, customers demand a seamless experience when
interacting with a brand.
That said, poor customer experiences are not difficult to resolve at
all, more so today due to machine learning, AI and automation. This is because AI
is now helping brands to truly listen to the voice of the customer and
understand their needs in order to quickly resolve customer queries, deepen customer
engagement, and deliver superior customer experience at scale.
Making Headway with Conversational Service Automation
Minister of Communications and Multimedia, Gobind Singh Deo emphasises
Malaysia’s potential in the development of AI in both public and private
sectors, and the importance of ensuring the local government and industries
capitalise on the opportunities at hand.[2]
The use of AI is becoming more prevalent in the customer service industry as conversations become more complex. There is a small window of opportunity for brands to deliver personalised customer service, particularly when your engagement happens across diverse channels. Being equipped with an understanding of context, sentiment, behaviour and real intent, and being able to act on such insights in real-time becomes even more crucial.
Photo by Joseph Pearson on Unsplash
Conversational Service Automation is about enabling front office
automation in contact centres. Consider this scenario: A customer starts a
conversation with a chatbot for quick self-service. The bot is able to provide
some quick and valuable updates based on the customer’s previous interactions.
If the conversation gets more complex, the voice bot politely hands the call to
a human agent via a live transfer. The agent is assisted through real-time
analytics and chat transcripts to be able to make the next best offer which the
customer gladly accepts.
This automation backed by real-time analytics is continuously
self-learning, enabling real-time listening of conversations across channels
and then converting them into actionable insights. As a result, a win-win
situation is created where businesses can reduce work pressure on call center
agents, improve accuracy of information and greater customer satisfaction.
Getting Ahead of the Race with Voice and AI
We are in the midst of a customer experience transformation and
conversational AI technology is leading this change. There is a positive acceptance
from both businesses and customers to adopt newer conversational AI
technologies. This is driven by the try-before-you-buy and pay-as-you-go models
offered, which enterprises find appealing and less risky. Brands can take
smaller bets, test-and-learn and then scale up.
Automation has successfully allowed computers to respond to contexts
within queries, monitor customer behaviour and improve overall customer
service. Moreover, contact centre agents can now receive real-time alerts and
recommendations for upsell and cross-sell. The time is now for companies to
leverage conversational AI to deliver a quantum leap in customer service, in an
industry that is full of potential. It is good to note that brands that embrace
conversational service automation will be the ones who stay ahead of the
competition and thrive in the new decade.
The biggest international conference about mobile technology has fallen to the Coronavirus outbreak. Mobile World Congress (MWC) is the largest congress held yearly in Barcelona. It brings together some of the biggest tech companies in the world for an intense week of announcements and unveilings.
However, this year, amidst the panic surrounding COVID-19, the conference has been officially cancelled. In an official announcement from GSMA, the conference’s organisers, has announced that the current health climate has made it impossible for the conference to continue. It comes as a big blow to the industry as the event usually sees the likes of Nokia, HMD, Intel, LG and more make announcements for their new flagships.
With due regard to the safe and healthy environment in Barcelona and the host country today, the GSMA has cancelled MWC Barcelona 2020 because the global concern regarding the coronavirus outbreak, travel concern and other circumstances, make it impossible for the GSMA to hold the event.
John Hoff man, Cheif Executive Officer, GSMA
However, the cancellation of the event doesn’t come as a surprise. In the days and weeks prior to the announcement, some of the biggest names taking part in MWC 2020 announced that they would be pulling out of the conference over health and safety concerns surrounding the COVID-19 (Novel Coronavirus nCov-2019) outbreak. Ericsson, Intel, Sony, OPPO, Vivo, LG, NTTdocomo and more released statements in the days leading up to GSMA’s announcement.
While the cancellation is unfortunate, we have it on good authority that many of the announcements that were slated for MWC2020 will be made at a later date. So, do expect a trickle of announcements from companies that were slated for MWC in the coming weeks.
Samsung just announced the new flagship Galaxy S20 series. At the bottom of the series is the new S20. It is the smallest of the three smartphones which make up the series equipped with a 6.3-inch WQHD+ Dynamic AMOLED 2X display.
The new S20 retains the top of the line Exynos 990 or the Snapdragon 865. It is also 5G capable in supported markets. The SoC is paired to at least 128GB in storage and 8GB of RAM. It is the only one in the series without the DepthVision camera which effectively makes it a triple lens camera.
The S20 is going to retail from USD$999. In Malaysia, it will be retailing for MYR3,599. Preorders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
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The recent Galaxy Unpacked saw the announcement of a new generation of Samsung flagships with the GalaxyS20 series. The Galaxy S20 Plus sits snugly in the middle of the series. It strikes a balance between the series helming S20 Ultra and the lower specc’d S20. It comes with a 6.7-inch WQHD+ Dynamic AMOLED 2X display.
The new S20+ is 5G ready with either the Exynos 990 or the Snapdragon 865. This is complemented with at least 128GB with 8gB of RAM. If lack of storage is your main concern. One does not have to worry about such issue as it is upgradable with just one small addition to the phone. A micro SD storage is available that is compatible up to 1TB of storage to get your off your mind of limited storage.
However, it does not come with the 100X Space Zoom but instead, comes with a maximum 30X hybrid zoom. But not to worry about the hybrid zoom as the phone still comes with an impressive 64MP main camera to give you clear pictures and videos. With the Galaxy S20 you are now able to capture smooth 8K Videos with built in camera stabilizers within the phone itself.
With that 8K picture quality you can turn a still from a video into a photo. Worried that it will be blurry as the still is from a video? Not to worry as video stills are captured in 33MP pictures.
The S20+ is going to retail from USD$1,199. In Malaysia, it will be retailing for MYR3,999. Pre-orders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
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Samsung just announced the new flagship Galaxy S20 series. At the bottom of the series is the new S20. It is the smallest of the three smartphones which make up the series equipped with a 6.3-inch WQHD+ Dynamic AMOLED 2X display.
The new S20 retains the top of the line Exynos 990 or the Snapdragon 865. It is also 5G capable in supported markets. This is complemented with at least 128GB with 8GB of RAM. It is the only one in the series without a depth sensor.
The S20 is going to retail from USD$999. In Malaysia, it will be retailing for MYR3,599. Pre-orders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
Give us a thumbs up! Of course, remember to subscribe to our YouTube Channel; we have plenty more videos like this on our channel.
Samsung just announced the new flagship Galaxy S20 series. At the bottom of the series is the new S20. It is the smallest of the three smartphones which make up the series equipped with a 6.3-inch WQHD+ Dynamic AMOLED 2X display.
The new #S20 retains the top of the line Exynos 990 or the Snapdragon 865. It is also 5G capable in supported markets. The SoC is paired to a 128GB storage and 8GB RAM. It is the only one in the series without a depth sensor.
The S20 is going to retail from USD$999. In #Malaysia, it will be retailing for MYR3,599. Pre-orders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
Available 4th March 2020 onward the Galaxy S20 is available in three colour options. It is also the only device in the range with Pink colour option. You would be surprised too that there are not Cosmic Black option for the Galaxy S20. The other two are Cosmic Gray and Cloud Blue. The one you see here is the Cosmic Gray variant.
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Samsung has just announced their new flagship series, the Galaxy S20 series. The top most variant of the series is the Samsung GalaxyS20Ultra. It is also the variant with the largest screen with a 6.9-inch WQHD+ Dynamic AMOLED 2X display.
The new #S20Plus comes with the Exynos 990 or the Snapdragon 865. This does not come with 5G connectivity, only LTE. The SoC is paired to 8GB of RAM and 128GB of storage.
The new S20+ has three camera camera sensors out the back capable of 8K resolution videos. You have a 12MP main camera, a 12MP ultra-wide angle lens, and a 64MP telephoto lens capable of 3x optical zoom and 30x hybrid zoom.
The S20+ is going to retail from USD$ 1,199. In Malaysia, it will be retailing for MYR 3,999. Pre-orders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
Give us a thumbs up! Of course, remember to subscribe; we have plenty more videos like this on our channel.
Samsung has just announced their new flagship series, the Galaxy S20 series. The middle variant of the series is the Samsung Galaxy S20+. It is also the variant with a 6.7-inch WQHD+ Dynamic AMOLED 2X display.
The new S20 Plus comes with the Exynos 990 or the Snapdragon 865. In Malaysia, the S20+ does not come with 5G connectivity, only 4G LTE. The S20+ is equipped with 8GB of RAM and 128GB of storage.
The new S20+ has three camera sensors out the back capable of 8K resolution videos. You have a 12MP main camera, a 12MP ultra-wide angle lens, and a 64MP telephoto lens capable of 3x optical zoom and 30x hybrid zoom. It also has a dedicated depth sensor.
The Galaxy S20+ is going to retail from USD$ 1,199. In #Malaysia, it will be retailing for MYR 3,999. Preorders will be happening from February 12, 2020 until February 26, 2020 in Malaysia.
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