Last week on the fourth floor of Lowyat plaza saw the opening of Xiaomi’s sixth service center in Malaysia. This service center though is different compared to the other service centers that are already existed earlier when Xiaomi just arrived in Malaysia. They exclusively service Xiaomi devices that are bought directly from Xiaomi or their official retail partners, if you do bring in a Xiaomi unit not purchased from any of the official Malaysian sources though there is a chance you may not get your device fixed depending on part availability and the approval from their headquarters. The turn-around time for phone repairs and services in the rest of the Xiaomi service centers have been set to about two days; in some cases issues are solved within a day of handing the devices in. For the exclusive service center though they are aiming to cut down the turn-around time for any device to two hours or less. They are planning to set this as a standard turn-around time in any of Xiaomi’s exclusive service centers in Malaysia.
Other than being a service center where you bring your devices for repairs the exclusive service center doubles as a showroom to the range of Xiaomi products both available and not yet available in the Malaysian market. It is where you can get a taste of what the full range of Xiaomi products can do and also probably a taste of what Xiaomi plans to do in the coming years in the Malaysian market. Currently you can visit the center to have a look at the coloured 5200mAh and 10400mAh power banks, the Mi Pad, and the Mi TV 2. You can even have a feel and experience the usage of the devices there. Take note though that these products are not yet available in Malaysia and there are no confirmation date for the arrival of the devices.
There is one confirmed news coming from Xiaomi Malaysia though, not regarding the anticipated Xiaomi Mi4 sadly. They will be phasing out the currently outgoing dual-SIM 3G Redmi Note. That is not all bad news though as the replacement model comes with 4G capabilities, albeit only supporting a single SIM. The outgoing dual-SIM Redmi Note runs on a MediaTek processor that will be replaced by Qualcomm’s Snapdragon 400 quad-core running at 1.6GHz with 2GB of RAM. Memory will come in the form of an 8GB internal memory expandable via MicroSD. The 13-Megapixel back shooter and 5-Megapixel rear shooter remains with the 5.5-inches 720p HD IPS screen. Thanks to the new Snapdragon 400 which is proven to be very frugal on power though users can expect the 3,100mAh battery to last longer than before. The Redmi Note is expected to go on sale on Xiaomi’s Malaysia website, here starting December 2014 onwards with the nett price of MYR589.00.