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PR Newswire

Dstny launches Call2Teams Go for cost-effective voice integration with Microsoft Teams

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LONDON, Aug. 15, 2023 /PRNewswire/ — Dstny Automate, the leading provider of Direct Routing solutions for Microsoft Teams, is excited to launch Call2Teams Go, the latest addition to their ecosystem of Direct Routing products. Call2Teams Go revolutionizes voice integration with Teams, effectively unlocking the power of Teams collaboration without the added complication of additional telephony licensing. This makes it one of the most cost-effective solutions on the market for voice-enabling Teams. Because it is native, Call2Teams Go delivers a rich calling experience directly within the Teams interface.

Call2Teams Go is the only truly native client companion for Microsoft Teams

Call2Teams Go lets Call2Teams PBX users rapidly activate a dial pad within the Teams environment. Additionally, with Call2Teams Go the tenant only needs to have one Microsoft Teams Resource Account license and one phone system license per company. This native experience means users can access essential Teams functions, such as presence, call history, 1-1 call recording and transcription, voicemail, call waiting and contact syncing. Call2Teams Go also delivers features exclusive to Call2Teams products such as 100% true reflection of line state when making transfers.

Neil Greenwood, VP of Product at Dstny Automate, explains why being native to Teams is so important.

“Being native on the client side means you’re using the Teams voice capabilities within the platform, which comes with the networking and quality of service attributes that go from the client into the Azure Cloud and then to Teams.

With Call2Teams Go there is no software to install, so users are not handling a cross-launch in a separate window to Teams. With some integrations, you’ll see the dialer in Teams, but it’s actually presenting as a web client using WebRTC or simply acting as a remote interface to an existing application sitting outside of Teams.”

As Call2Teams Go is native to Teams, it is instinctive to users already familiar with the Microsoft Teams interface.

Call2Teams Go is a game-changer for Teams calling via PBX.

As with Call2Teams for PBX and Trunks, this latest addition to the product ecosystem is delivered on a per-user-per-tenant basis. Greenwood goes on to explain:

“Call2Teams Go completes our Direct Routing product set. Now all users within a company can have access to native Teams calling, whether that be via Microsoft Phone System or via Call2Teams Go.”

The launch of Call2Teams Go delivers ground-breaking advances in how users make and receive calls in Microsoft Teams and is a major step forward in delivering native Teams calling to all users, regardless of price.

Find out more at www.call2teams.com/call2teams-go

Contact: Helen Johnstone – helen.johnstone@dstny.com – +44 330 008 4523

About Call2Teams from Dstny

Call2Teams easily voice-enables Microsoft Teams around existing enterprise-grade telephony. Call2Teams is a cloud-native, middleware product that sits between any phone system, PBX or SIP Trunk provider, and Microsoft Teams. No hardware or software is needed – there is no need to port numbers, change carrier, or throw away an existing phone system. 

Learn more at www.call2teams.com 

About Dstny

Dstny is a premier European provider of cloud-based business communications solutions. With more than 3 million users, Dstny simplifies communication for companies, partners, and service providers with interactive tools delivered as-a-service across all formats, including voice, video, and chat. Featuring a mobile-first design and easy integration, Dstny’s innovative technology and strong local partnerships allow for delivering exceptional user experiences. Headquartered in Brussels, Dstny has ca. 1000 employees in 7 European countries and a ca. €250 million annual revenue.

Learn more at www.dstny.com

PR Newswire

17Sing APP Karaoke entertainment is upgraded again

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Adopting intelligent systems to create a crossover multi-music social platform

TAIPEI, April 17, 2023 /PRNewswire/ — 17Sing App is an online karaoke social software.It has been launched in Taiwan for 9 years, providing users with a high-quality karaoke experience and rich music social functions, and is well-liked by young people in Chinese-speaking regions. As a karaoke software with a unique operation pattern of “entertainment + social”, 17Sing APP has always been user-centered and constantly innovated to provide a better and more interesting entertainment experience for young people. The app will continue to uphold the concept of “helping the new generations to pursue their dream, create a music social interaction platform” to bring more surprises and fun to users.

In the future, the focus of 17Sing APP will be to continuously strengthen the brand image, expand the user groups, and increase user activity and popularity. In order to do so, 17Sing App will continue to develop new functions and games, introduce more interesting functions and events, and expand cooperation with different brands/media to increase brand awareness and influence. For example, we sponsored the popular Taiwanese variety show “King of Sound”, held the offline event called “Tidal Wave Music Festival”, and launched the “17Sing Super Star Group” singer competition. The cooperation with famous artist Aaron Yan is the first step to upgrade the brand of 17Sing App. At the same time, we will further expand overseas markets and globalize our presence to provide high-quality entertainment and social experiences to more young people in the Chinese-speaking regions.

In addition, 17Sing APP will continue to deepen the entertainment and social field, expand the cooperation with music, social, games and other entertainment fields to create a more diversified entertainment environment. First of all, in the field of music, 17Sing APP will continue to provide users with a high-quality Karaoke experience. In order to meet the diversified needs of users, we will use big data algorithm to collect and record each user’s preferred songs, gradually improve the intelligent recommendation function, accurately recommend your favorite songs, and help improve singing skills. At the same time, the app will continue to improve the sound technology and sound quality effect, provide a variety of “intelligent sound” at your disposal to help complete better works, so that users feel a more realistic music experience in the process of karaoke. In addition, the app will continue to develop new Karaoke games and social functions to bring more interesting experiences to users.

At the same time, in addition to the new spokesperson Aaron Yan, the app will also actively cooperate with famous artists in the music industry. For example, in the “K Song Festival”, the app invited three famous singers, Linda Lee, Claire Kuo and Li Zhi-Ting, to the “K Song Room” to sing and communication, providing users with more music-related activities, enriching the fun of K songs and socializing. At the same time, 17Sing holds all kinds of singing competitions, and this time, the “17Sing Super Star Group” singer competition, which is jointly called with the brand spokesperson- Aaron Yan provide a unique competition system and generous rewards, attracting young musicians with music dreams to participate, discovering more powerful singers and providing them a ticket to show their talents and achive their dreams. It helps more musicians to accumulate stage experience step by step and prepare for a bigger stage.

“About 17Sing”

17Sing App upholds the concept of “helping the new generations to pursue their dream, create a music social interaction platform”, we continue to provide users with a quality user experience and are committed to allowing all music enthusiasts to show their talent on the platform. As the most popular online karaoke software in Taiwan, 17Sing App insists on putting users’ needs as the primary consideration and keeps innovating and upgrading its functions to provide the best karaoke experience. Through the slogan of “Your Mobile Singing APP!”, the app encourages users to enjoy the fun of karaoke anytime and anywhere, and through the “singing social community “, it gathers music fans from all over Taiwan, providing a platform for music communication, entertainment and realization of dreams. The app hopes that users can show their musical talents on this platform and provide them with full support and encouragement to realize their musical dreams.

PR Newswire

Infobird Co., Ltd Announces Receipt of Delinquency Notification Letter from Nasdaq

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BEIJING, Dec. 9, 2022 /PRNewswire/ — Infobird Co., Ltd (NASDAQ: IFBD) (“Infobird” or the “Company”), ), a leading and long-standing SaaS providers in serving large enterprises in the finance industry in customer engagement with over 10 years of experience in China, today announced that it received a delinquency notification letter (the “Notice”) from the Listing Qualifications Department of The Nasdaq Stock Market LLC (“Nasdaq”) on December 6, 2022 indicating that the Company is not currently in compliance with the minimum bid price requirement set forth in Nasdaq’s Listing Rules for continued listing on the Nasdaq Capital Market, as the closing bid price for the Company’s ordinary shares listed on the Nasdaq Capital Market was below $1.00 per share for 30 consecutive business days. Nasdaq Listing Rule 5550(a)(2) requires listed securities to maintain a minimum bid price of $1.00 per share, and Nasdaq Listing Rule 5810(c)(3)(A) provides that a failure to meet the minimum bid price requirement exists if the deficiency continues for a period of 30 consecutive business days. The Notice provides that the Company has a period of 180 calendar days from the date of the Notice, or until June 5, 2023, to regain compliance with the minimum bid price requirement.

The Notice has no immediate effect on the listing of the Company’s securities. Pursuant to the Notice, the Company has until June 5, 2023 to regain compliance with the minimum bid price requirement, during which time the Company’s ordinary shares will continue to trade on the Nasdaq Capital Market. If at any time before June 5, 2023, the bid price of the Company’s ordinary shares closes at or above $1.00 per share for a minimum of 10 consecutive business days, Nasdaq will provide written confirmation of compliance to the Company. In the event that the Company does not regain compliance by June 5, 2023, the Company may be eligible for additional time to regain compliance or may face delisting.

The Company intends to monitor the closing bid price of its ordinary shares and will continue to consider its available options to address the deficiency during the compliance period.

About Infobird Co., Ltd

Infobird Co., Ltd. (Nasdaq: IFBD), is a software-as-a-service, or SaaS, provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions in China. Leveraging self-developed cloud-native architecture, AI and machine learning capabilities, patented Voice over Internet Protocol, or VoIP, application technologies, no-code development platform, and in-depth industry expertise, it primarily provides holistic software solutions to help its corporate clients proactively deliver and manage end-to-end customer engagement activities at all stages of the sales process including pre-sales and sales activities and post-sales customer support. It also offers AI-powered cloud-based sales force management software including intelligent quality inspection and intelligent training software to help our clients monitor, benchmark and improve the performances of agents. For more information, please visit http://www.infobird.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” “expects,” “anticipates,” “future,” “intends,” “plans,” “believes,” “estimates” and similar statements. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Among other things, the business outlook and quotations from management in this press release, as well as the Company’s strategic and operational plans, contain forward-looking statements. The Company may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (“SEC”) on Forms 20-F and 6-K, in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: the Company’s goals and strategies; the Company’s future business development, financial condition and results of operations; and the Company’s expectations regarding demand for and market acceptance of its products and services. Further information regarding these and other risks is included in the Company’s annual report on Form 20-F and current report on Form 6-K and other documents filed with the SEC. All information provided in this press release is as of the date of this press release, and the Company does not undertake any obligation to update any forward-looking statement, except as required under applicable laws.

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PR Newswire

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic

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In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption 

SOUTH SAN FRANCISCO, Calif., Jan. 13, 2021 — Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased acceleration of innovative digital approaches to better serve customers. McKinsey recently reported that digital channel adoption was vaulted forward 5 years in a span of only 8 weeks due to COVID-19. A similar report from IBM indicated that ecommerce has accelerated by 5 years since the pandemic began. 

Bright Pattern customers have shown increased use of innovative mobile and digital channels, employed new best practices for empowering and coaching remote agents, and increased the adoption of AI and self-service to better help customers and their own agents.   

Companies are shifting digitally as they nimbly adapt with new innovative approaches: 

  • Companies that have traditionally relied on premise-based contact center solutions have moved remote with cloud-based contact center solutions. Vendors with fast time to deploy and ease of use have the edge.
  • With the acceleration of digital channels noted by McKinsey and IBM, Bright Pattern is seeing increased interest in messaging apps like Facebook Messenger, WhatsApp, and LINE as part of the customer experience platform
  • With the shift to digital there has also been an acceleration of the mobile customer experience with in-app communication, SMS and MMS, and video chat.
  • With the increased use of new digital channels, Bright Pattern is seeing companies starting to focus on omnichannel quality management where the quality of every interaction on every channel is measured, and remote agents can be scored and coached to improve interactions with poor sentiment or CSAT ratings.
  • With a nearly doubling of Microsoft Teams active users since last March, Bright Pattern is seeing an increased use of Microsoft Teams with cloud contact center technology. Bright Pattern’s Microsoft Teams integration for example allows agents to communicate together as well as bring in other experts outside the contact center to help with customer-facing issues.
  • With company help desk and service management operations now dealing with employees who are largely remote, companies are looking for technology that automates service management, ITSM, and ESM support to employees. This includes enabling remote help desk personnel to communicate with employees on digital channels and provide automated assistance and self-service options.
  • Companies are using new forms of AI and self-service to reduce the load on agents; this includes both agent-assist AI as well as AI tools like conversational IVRs and voice biometrics to reduce effort for customers.

These approaches follow many of the predicted trends from a recent Bright Pattern 2021 Trends Report and also reflect how customers using Bright Pattern have pivoted to better respond to customers since the pandemic began.

Innovative examples where Bright Pattern has helped during COVID:

Bright Pattern has helped numerous existing and new customers deploy remote teams, provide safe work environments for agents, and improve customer satisfaction amid a global pandemic. Some of the innovative use cases Bright Pattern has seen since the pandemic include:

  • The 2nd largest US bank deployed Bright Pattern in 10 days for over 2,000 remote agents handling over 3 million interactions per month to support COVID-19 paycheck protection program – Read More
  • The South Korea Center for Disease Control is revolutionizing their contact tracing program with innovative cloud contact center technology to contain the spread of COVID-19 – Read More
  • The UK National Health Service (NHS) launched a technology-reliant testing and tracing campaign to combat the spread of COVID-19, utilizing Bright Pattern Contact Center Software for omnichannel communications – Read More
  • Bright Pattern helps Naver, often referred to as "the Google" of South Korea and creator of the LINE messaging app go remote amid COVID-19 – Read More
  • A leading European travel exploration company moved all call center agents remote during COVID-19 thanks to Bright Pattern cloud-based contact center software – Read More
  • Cenaced, a non-profit healthcare organization, is using Bright Pattern to deploy remote agents and offer free telehealth services to help citizens in Mexico dealing with stress during the quarantine – Read More
  • A multi-state retail chain triages over 50% of pandemic call volume using Bright Pattern AI for bots and conversational IVR – Read More
  • A leading brick-and-mortar luxury retailer in Europe moved fully remote and online. They also used the WhatsApp messaging platform so that in-store personnel could be redeployed to capture and share video of requested products with customers chatting online, providing personal concierge service via digital channels like chat and messengers.

"Although 2020 was a difficult year, we are seeing companies innovating at an accelerated pace. Challenges typically bring positive changes and new approaches. Our customers are looking for better and brighter approaches to innovate their customer experience," said Ted Hunting, SVP of Marketing at Bright Pattern. "We have seen that many of the best-practices from our recent keynote presentation at CCW Europe "Rethinking Customer Contact Post COVID-19" which discussed keys for success in a post-pandemic world have already been successfully put into practice by Bright Pattern customers. Because of these innovative companies, 2021 will be a year of new and improved customer experience for many of their customers."

Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked for Interoperability, for Platform Functionality, and for Hosting Reliability and Scalability in the Omdia Buyer’s Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Additional Information

About Bright Pattern 
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

 

Related Links :

http://www.brightpattern.com

PR Newswire

Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

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LONDON and NEW YORK, Nov. 20, 2020 — Red Box, a leading platform for voice, today announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box’s enterprise voice platform.

Red Box is already a Preferred Telephony Partner for conversation intelligence, part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in the relationship delivers a unique capture layer for enterprise voice. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI, with seamless support of both cloud and premise-based telephony aligned with frictionless zero touch implementations.

The on-premise self-install capability provided by Conversa, and powered by Azure Cloud, will simplify the delivery of ‘AI-Ready’, real-time voice capture for those organizations that struggle to gain access to audio data.

 "Conversa captures rich, high quality voice data from every conversation and from across the entire enterprise," says Richard Stevenson, Red Box CEO. "With market leading, platform agnostic containerised architecture and free and open APIs, Conversa provides organizations with an easily provisionable, downloadable collector that delivers even easier access to and control of voice data in real-time to leverage in conversation intelligence."

Red Box also recently announced the GA availability of its compliance recording solution for Microsoft Teams.

"The launch of Conversa as an auto-configurable enterprise voice platform is about creating a frictionless customer experience," comments, Ray Smith, GM for Dynamics 365 Sales at Microsoft. "The combination of Conversa and Microsoft’s Dynamics 365 Sales conversation intelligence will empower organizations to quickly unlock and integrate their existing telephony data into their business applications or workflow, providing real time actionable insights for intelligent customer engagements."

About Red Box

Red Box is the leading dedicated voice specialist with over 30 years’ experience in empowering organisations to capture, secure and unlock the value of enterprise wide voice. Conversa by Red Box is the next generation and first truly open microservices-based, enterprise voice platform. It offers a revolutionary event driven and globally extensible architecture, market leading infrastructure TCO and infinite horizontal scalability.

Providing mission critical, resilient capture of rich, high quality voice data and media from every conversation, anywhere, on any platform and in real-time, Conversa providers customers with end to end data sovereignty and open access to the world’s most extensive ecosystem of leading AI voice technologies.

Red Box is trusted by leading organisations across financial services, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK police forces) and we capture and secure millions of calls daily for over 3,500 customers around the world.

For more information visit www.redboxvoice.com

For press enquiries please contact:
Dynamo PR on +44 (0) 203 946 6862
redbox@dynamopr.com 

 

 

PR Newswire

Red Box Launches Next-Gen Voice Capture Platform, Providing a Gateway to Realtime Enterprise Voice Freedom

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LONDON and NEW YORK, Sept. 18, 2020 — Dedicated voice specialist, Red Box, today announces the launch of Conversa, the world’s first truly open microservices-based and cloud-agnostic enterprise voice platform, which gives organizations the power to listen, the freedom to share and the insight to act upon enterprise wide audio and media data.

With a unique and revolutionary event driven, stateless architecture with almost unlimited capability for global scale, Conversa captures high-quality audio and rich media from every conversation taking place across the enterprise, whilst ensuring multiple levels of resiliency. Conversa is built from the ground up to be platform agnostic for on-premise, cloud or hybrid delivery, with a market-leading total cost of ownership (TCO).

Free and open REST APIs ensure real-time access to and control of these extremely rich but sensitive data sets, as well as supporting the delivery of ‘AI-Ready’ audio, video, rich metadata and transcripts to virtually any application. This provides organizations with access to an extensive ecosystem of best-of-breed AI, Analytics, CRM, BI and compliance tools to drive transformative business outcomes across customer and employee experience, sales performance and automation.

"With organizations under increased pressure to support distributed workforces, as well as driving differentiation through digital transformation, it’s even more critical than ever for them to retain sovereignty of one of their richest and most powerful data sets: the voice of their customer and employees," comments Richard Stevenson, CEO of Red Box. "Conversa empowers organizations to tap into the rich insights within enterprise wide audio and media whilst also benefiting from market-leading infrastructure."

The platform will be launched initially on Limited Release and will be available alongside the current Red Box platform which continues to be developed and supported.

About Red Box

Red Box is the leading dedicated voice specialist with over 30 years’ experience in empowering organisations to capture, secure and unlock the value of enterprise wide voice. Conversa by Red Box is the next generation and first truly open microservices-based, enterprise voice platform. It offers a revolutionary event driven and globally extensible architecture, market leading infrastructure TCO and infinite horizontal scalability.

Providing mission critical, resilient capture of rich, high quality voice data and media from every conversation, anywhere, on any platform and in realtime, Conversa provides customers with end-to-end data sovereignty and open access to the world’s most extensive ecosystem of leading AI voice technologies.

Red Box is trusted by leading organisations across financial services, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK police forces) and we capture and secure millions of calls daily for over 3,500 customers around the world.

For more information visit www.redboxvoice.com

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http://www.redboxvoice.com

PR Newswire

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

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Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan

SANTA CLARA, Calif., Aug. 5, 2020 — Frost & Sullivan’s recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages, cultural affinity, and nearshoring. COVID-19 has adversely affected the industry in 2020 and Frost & Sullivan expects total market revenue to reach €16.23 billion, a 7.5% decline. Outsourcers, however, display exceptional agility and flexibility when meeting the business continuity challenge. Assuming a reversal of fortune in the next 3 to 4 months, Frost & Sullivan expectsthe market to recover to €20.03 billion by 2024. To stay relevant in the rapidly evolving market, outsourcers must develop new tools to address digitally native customers, cybersecurity challenges, and business continuity as a service.     


For further information on this analysis, please visit: http://frost.ly/49w

"By integrating advanced analytics, artificial intelligence, and machine learning, outsourcers transform the customer journey. Offering customized, automated, and self-service solutions, outsourcers have moved beyond cost and labor arbitrage to instead focus on seamless, omni-channel, value-added experiences," said Deepali Sathe, Information & Communication Technologies Senior Industry Analyst at Frost & Sullivan. "Customers have evolved and expect intelligent interactions and immediate responses. True partnerships developing between clients and outsourcers will enhance the agent experience, mitigate complexity, and encourage empathy."

Leonardo Sampieri, Information & Communication Technologies Industry Analyst at Frost & Sullivan, added, "Sectors such as telecom, banking, financial services, and insurance (BFSI),  and travel and hospitality will see the most changes and will need service providers to help them drive a digital transformation in CX. Healthcare is an area of fast growth, and with COVID-19, the vertical is expected to see rapid growth across Europe that significantly affects outsourcers."

Some of the other areas of focus that can help outsourcers gain competitive advantage are:

  • Cybersecurity and customer trust: European customers in particular are more concerned about data privacy. To enhance CX, companies need to strike a balance between user friendliness and effectiveness.
  • Personalization: Utilize technology and expertise to enhance CX outcomes with customization. CX reflects the effectiveness of operational excellence and outsourcers must integrate technologies that enable better management of customer sentiments.
  • Partnerships: Focus heavily on partnering and expanding the ecosystem. Thinking beyond products and services to identify other important parameters to differentiate in a rapidly commoditizing market will require a flexible and innovative strategy. 
  • Portfolio diversification: Outsourcers that cater to the diverse requirements of specific verticals will enjoy immense growth prospects, as it adds another dimension to the overall value proposition and extends ease of deployment.

European Customer Experience Outsourcing Services Market, 2020 is the latest addition to Frost & Sullivan’s Information & Communication Technologies research and analysis available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action. This results in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

European Customer Experience Outsourcing Services Market, 2020
K473-65

Media Contact:

Srihari Daivanayagam
Corporate Communications
M: +91 9742676194; P: +91 44 6681 4412
E: srihari.daivanayagam@frost.com

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PR Newswire

Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

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LONDON and NEW YORK, July 30, 2020 — Red Box, a leading platform for voice, today announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. This voice data is then made easily available to Einstein Call Coaching for AI-powered insights that drive sales performance improvements.

Einstein Call Coaching for High Velocity Sales was introduced at Dreamforce last year and is part of Salesforce’s 2020 Summer release. It helps managers more effectively coach individuals, and scale learnings across teams, as well as gain deeper insights into customer needs and experiences. 

"The breadth of Red Box’s connectivity to support voice capture from any platform, coupled with our ability to capture ‘AI-Ready’ call audio, makes AI-enabled speech analytics a logical next step in our integration with Salesforce," add Pete Ellis, Red Box CPO. "We look forward to empowering customers with transformative sales performance outcomes."

This Red Box AI Bridge for Salesforce Einstein is now available here on Salesforce AppExchange, alongside its Voice Data Controller application that enables the mapping of all conversations taking place across a business to contacts, accounts and leads records within Salesforce.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Red Box

Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 85 systems (legacy and new), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data. 

Working with our global reseller channel, we are trusted by leading organisations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK police forces) and we capture and secure millions of calls daily for over 3,500 customers around the world.

For more information visit www.redboxvoice.com

For press enquiries please contact:
Clarity PR on +44 7813 581 513 | +44 7444 368 407  
redbox@claritypr.com 

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PR Newswire

Vodafone Idea Limited Achieves Major Production Milestone with IBM and Red Hat for its Open Universal Hybrid Cloud for Network and IT workloads

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ARMONK, New York and NEW DELHI, May 11, 2020 /PRNewswire/ — IBM (NYSE: IBM) announced that Vodafone Idea Limited (VIL) has delivered the first major production milestone for core network functions on its Open Universal Hybrid Cloud, powered by IBM and Red Hat. The platform now enables IT and network applications to run on a common cloud architecture – designed to deliver breakthrough ROI improvements through optimization of CapEx, OpEx, skills and automation investments across both the Network and IT application domains.

The Open Universal Hybrid Cloud is a hybrid cloud platform that is based on open technology and open standards from IBM and Red Hat. It enables Vodafone Idea to better serve nearly 300 million subscribers by simplifying and transforming its IT and telecom network operations. The new platform is deployed across many distributed Vodafone Idea cloud microsites across India, as well as its central IT operations which are also run by IBM.

This platform enables radical automation through standardization. A wide range of capabilities from IBM and Red Hat, including Watson AI and Red Hat Ansible Automation Platform, will strengthen VIL’s capability in network and IT planning. New network cloud microsites and IT capacity will now be able to be provisioned in an agile way, enabling faster deployments and cost efficiency.

This platform, which has the potential to deliver a step change in the cost and quality of core network delivery, enables new distributed edge compute capabilities that can seamlessly blend network and IT functions. IBM and Vodafone Idea’s breakthrough secured hybrid cloud is also built for business and the provisioning of highly differentiated B2B services to the India market. Vodafone Idea and IBM plan to work together as Vodafone Idea brings additional B2B services to market, like blockchain based solutions, in key industry verticals such as retail and financial services.

IBM has been a key IT partner to Vodafone Idea for more than a decade. Today’s news extends and builds upon previous hybrid cloud collaborations between Vodafone Idea, IBM and Red Hat. This includes the agreement in May 2019 to deliver an enhanced customer experience to millions of connected consumers and businesses in India through further enhancements of Vodafone Idea’s IT hybrid cloud, resulting in the delivery of the IT facet of the company’s Open Universal Hybrid Cloud.

It also builds on the October 2019 announcement of Vodafone Idea’s adoption of Red Hat technologies to build, operate, automate and orchestrate the Network Cloud. This paved the way for integrating network function into the Open Universal Hybrid Cloud.

Today’s announcement brings it all together, with a single Open Universal Hybrid Cloud supporting both IT and network function within Vodafone Idea, and enabling those capabilities to be taken to market with extreme agility.

“Through our collaboration with IBM and Red Hat, we are adopting open standards and leading with highly automated, machine learning based hybrid cloud solutions to create India’s first Open Universal Hybrid Cloud that supports our most mission-critical operations across Network and IT systems, and B2B Enterprise customer offerings. This is part of our transformation journey to set up a robust, future ready network,” said Vishant Vora, CTO of Vodafone Idea Limited. 

“As major communication service providers like Vodafone Idea continue to modernize, they are turning to IBM as their strategic partner to build, deploy and manage their networks as an open cloud platform with telco-grade security,” said Steve Canepa, Global Managing Director and Worldwide Head of Telecommunications, Media & Entertainment Industry, IBM. “By selecting IBM and Red Hat, VIL will benefit from our commitment to open architecture, our scale investments in   automation and AI capabilities, and our proven industry expertise.”

“We are pleased that Vodafone Idea continues to build on Red Hat as one of the core technologies to deliver its Open Universal Hybrid Cloud,” said Ashesh Badani, Senior Vice President, Cloud Platforms, Red Hat. “By accelerating automation of the network and serving as a key enabler of converging its network and IT domains with a common architecture, Red Hat is helping Vodafone Idea to bring the platform to a broad range of customers, including small to medium-sized enterprises and start-ups.”

About IBM
For more information please visit https://www.ibm.com/cloud

Statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Contact:
Marisa Conway
IBM Media Relations
conwaym@us.ibm.com

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