Tag Archives: TnG

Touch ‘n Go eWallet Rewards Users with GOrewards

November 8, 2023 Nur Jeevan Leave a comment

As Malaysia’s eWallet and digital payments landscape continues to become more competitive, eWallets like Touch ‘n Go Digital’s offering need to stand out from the noise. Touch ‘n Go eWallet is introducing GOrewards – and we don’t mean the Goal Hunter feature you’ve been interacting with and collecting – it’s a totally new feature that is going to quickly become your favourite.

GOrewards is Touch ‘n Go’s take on the rewards points collection programme. The new feature, which is now available on the app, will allow users to earn points as they spend with the Touch ‘n Go eWallet. I know what you’re thinking… “It’s just another points collection and redemption programme”… but that may not be the case with Touch ‘n Go’s extensive partnership with brands, service providers and retailers. In fact, GOrewards is launching with a select few partners with more due to join the program soon.

WhatsApp Image 2023 11 08 at 2.20.21 PM 1 — Chiew Wei Wing, Chief Product Officer for GOrewards at TNG Digital Sdn Bhd, briefing the media about GOrewards at the launch

At launch, Touch ‘n Go eWallet is bringing onboard partners like Tealive, ZUS Coffee, Kenny Rogers Roasters, Baskbear, 7-eleven, BHP, CTOS, Taco Bell, Watsons, AIA and CelcomDigi. These partners will be offering reward point bonuses for GOrewards for users who transact with the eWallet. These reward points are not limited to payment transactions on the app, users will also benefit from transacting and purchasing offers in the app. Oh… Did I mention that you’ll also be collecting points when you transact with Touch ‘n Go eWallet overseas via Alipay+ and also your Touch ‘n Go eWallet Visa Card?

Partner	Bonus
7-Eleven	2x
AIA	10x based on purchase value for Insure360
Baskbear	5x
BHP	2x
CelcomDigi	10x based on the purchase value for Insure360
CTOS	2x for purchases on TNG eWallet app only
Kenny Rogers Roasters	6x
Taco Bell	2x
Tealive	5x
Watsons	2x
ZUS Coffee	6x in November 2023; 3x after

The launch of GOrewards comes on the heels of a slew of announcements from TNG Digital including the recent launch of ASNB investments on the app and ParkInsure. However, it’s probably more notable that the announcement of GOrewards comes on the heels of consumers lamenting the shrinkage of other reward points programs from competing eWallets.

Screenshot 2023 11 08 at 14 14 18 Chief Executive Officer — Source: Touch ‘N Go Digital

“As most industry players are scaling back their program, TNG Digital through Touch ‘n Go Wallet is introducing our first comprehensive loyalty program, GOrewards. With this, we want to not only be the safest and most convenient eWallet, but the most rewarding as well.”

Alan Ni, Chief Executive Officer at TNG Digital Sdn Bhd

Users who activate their GOrewards in the Touch ‘n Go eWallet will earn 1 point for every RM1 spent on or through the app and Visa debit card. These points will be valid for 6 months after earning and can be redeemed for a myriad of things including vouchers and even physical items from partners like PrestoMall. All you have to do to activate your GOrewards, you simply have to tap on the GOrewards tile on the homepage of the eWallet app.

Business, Lifestyle, Mobile, News

Touch ‘n Go eWallet is at its Most Secure State Ever with 5 New Measures

March 7, 2023 Darwin Sucipto Leave a comment

Touch ‘n Go should not be an unfamiliar name to Malaysians or residents of Malaysia. They are technically the first company in Malaysia to introduce cashless transactions via their Touch ‘n Go prepaid cards for tolls and later for public transportations. They were not the first to introduce an eWallet app for Malaysia, probably one of the latest. At their current state though, they are one of the most widely used eWallet apps in Malaysia.

As one of the most widely adopted eWallet in Malaysia, security and safety in transactions and storing money is a bigger concern than ever before. Even with various digital banking systems in place, scams and fraud activities still can happen. In that regards, Touch ‘n Go has introduced five measures in accordance to Bank Negara of Malaysia’s latest mandatory guidelines for banks to combat fraud and scams on their own platform.

Venturing Beyond Passwords

The first of the five measures implemented by Touch ‘n Go is to move beyond one-time password (OTP) systems to more secure systems. For Touch ‘n Go, that more secure system is through face verification. Facial recognition, as a security measure, is nothing new. It has been a security system that has been introduced on Android smartphones for a long time now and has been made better with each iteration and new technologies. In leveraging a modern smartphone’s camera system, the Touch ‘n Go eWallet app now requires a particular user’s face for app logins, PIN changes, and even perform transactions. They also require users to blink when using the feature just to make sure that offenders are not just using a photo of the user to access the app.

Tighter Fraud Detection and Blocking

Fraud detection has been a large part of operating digital payment systems. Even banks have their own ways and guidelines in handling fraudulent transactions. To ensure they can prevent fraudulent transactions, they have placed a few guidelines and rules to transactions. In some cases, transaction limits are set to prevent certain transactions from happening.

In accordance with the latest guidelines from Bank Negara Malaysia, Touch ‘n Go have implemented new rule sets for transactions. According to Touch ‘n Go, the new rule sets are tighter than before. There is also a new set of thresholds for transactions that will trigger alerts from the app. If any abnormal activities are tracked, an email alert will be sent out to users. Users still can set transaction limits too, in case of transactions where the set limit is breached, users will need to verify the transactions further.

One Device, One Account

While it is not a unique feature at this point, you can only attach your Touch ‘n go eWallet account to a single device. That means that even if you have two smartphones, you can only use your Touch ‘n Go eWallet on one of your devices. You cannot have both devices logged into the eWallet too.

They also introduced a feature called TapSecure on the app. The feature requires users to authenticate and verify transactions via the app. The feature can only be attached to one users’s linked device for transaction approvals within the user’s account.

Still Getting Through Toll Gates

All the new measures point to ensuring that users verify themselves before making any sort of transactions. There is a problem, however. Touch ‘n Go eWallet has been adopted to work with toll gate payments in Malaysia. If the measures are also implemented for toll payments, toll gates could be backed up.

In that sense, Touch ‘n Go is only implementing the security and verification measures based on their risk assessment. For low-risk transactions like toll gate payments, verification will not be required. There are also other low risk transactions implemented within Touch ‘n Go that will not trigger the security measures.

If you are logging into your eWallet for the first time on a new device, there will be a number of limitations to the app usage and transaction limit too within the first 48 hours. That limit also includes topping up the eWallet. Any transactions and top ups that is not within the limit will be rejected outrightly.

Easier to Reach

To bolster the effort in fraud prevention, Touch ‘n Go has also set up their own dedicated channel for fraud and scam reports. The call center will be based out of the National Scam Response Centre, Malaysia’s own fraud and scam response unit and center. The dedicated channel links you directly to a specialized team that will attend to any fraud or scam cases or queries. You can reach them at +603-5022 3888 and select “4” to make any fraud or scam reports.

For more information on Touch ‘n Go’s latest safety measures, you can check out their website.

Android, Lifestyle, Mobile, News

Touch ‘n Go eWallet is Now More Than Just Payment with GO+

March 29, 2021 Darwin Sucipto Leave a comment

If you checked your Touch ‘n Go eWallet app these past few days, you would have noticed a new feature, or a new icon. You might have come across ‘GO+’. I know I have, and a few of our friends have asked us what it was before today’s official launch of Touch ‘n Go’s GO+. Now that it is officially launched, we can properly explain what GO+ is.

Welcome to GO+, your gateway to small time investments and mainstream financial services. Essentially, you are investing with Principal, an asset management platform anchored by CIMB. In turn, GO+ is anchored by Principal, in alliance with CIMB, specifically their e-Cash Fund platform.

GO+ will take advantage of Principal’s asset management platform to sort of make investments to grow your financial assets via Touch ‘n Go’s eWallet platform. By putting as little as RM10 into the platform will supposedly guarantee a growth rate of 1.43% per annum. While that may not seem like much, it is more than putting your money into your bank’s savings account or current accounts.

The growth is not credited over a year long period too. You get returns on a daily basis and the returns are credited to your GO+ account every day. That also means the growth is an immediately visible one. Principal also promises no risks to the platform, so you can be rest assured that you will only be seeing growth.

What makes GO+ even better for users is that because it is integrated with Touch ‘n Go eWallet app, you can transfer the funds from GO+ into Touch ‘n Go eWallet accounts immediately at any given time, and vice versa. It does not stop there though; you can transfer credits from GO+ to any of your registered bank accounts immediately too. You can even use your GO+ account to pay for things via Touch ‘n Go eWallet app. That also means with GO+, you are more flexible than anything else you can currently find on the Malaysian market.

To get yourself on GO+ now, you can look into your Touch ‘N Go eWallet app and immediately register and upgrade your account to a GO+ account. You can start investing with GO+ with as little as RM10. For now, the service is only available to Malaysian citizens above 18 years of age. The Touch ‘n Go eWallet app is available for free from Google’s Play Store and Apple’s App Store for Android and iOS respectively

Mobile, News

Touch n’ Go RFID Now Available for MYR 35 Nationwide!

February 6, 2020 Darwin Sucipto Leave a comment

18 months ago, Touch n’ Go Sdn. Bhd. started something quite radical for the transportation industry in Malaysia. It is not what you would call unthinkable or unheard of. It has been done before, albeit outside of Malaysia. The new application within Malaysian road have been also widely know to be used in plenty of applications with unmatched reliability and accuracy; baggage sorting and handling in the airports for example.

If you were thinking of RFID (Radio Frequency IDentification); yes we are talking about RFID. The title should have given it away anyway. Touch n’ Go Sdn. Bhd., in collaboration with Touch n’ Go Digital, launched the RFID pilot program. According to Touch n’ Go, the program gave out about million RFID tags to residents of Klang Valley. The program also extends its acceptance across Klang Valley’s 22 highways through its 18 months Pilot program. Late last year, extending into this year, the RFID acceptance extends to selected toll gates across the North-South Expressway.

In short, the program was a successful one. That is the test covered; so what is next? A full rollout of course.

That also means that RFID tags are now available for purchase via installation centres across the nation. You no longer have to make extensive applications through the website and wait for approval from Touch n’ Go to install the RFID tags to your cars, for a price. Not expensive though at MYR 35. Compare that to a new Smart TAG device at MYR 150 each. To use the devices you also have to get a new Touch n’ Go card for MYR 10.

The RFID tag works with an eWallet – the Touch n’ Go eWallet. You do not need a Touch n’ Go card anymore with the RFID tags. Well, you might still want to keep one as a back up; just in case. All you have to do is to ensure you have enough credits in the Touch n’ Go eWallet, pass through an RFID lane, and you’re through. Keep a good distance with the car in front of you though, and a reasonable speed (30 km/h) and below.

Of course RFID will not just stop at the 22 toll gates in Klang Valley. They are rolling out to even more toll gates across the nation through 2020 and beyond. Touch n’ Go is also looking to use RFID beyond the public roads. They are looking at installing it and using it for parking, paying for petrol, and more.

RFID is more than just what you see on the surface though. Touch n’ Go Sdn. Bhd. can now do real-time traffic analysis and tracking. These data can be shared across multiple platforms or even the authorities for traffic planning and tracking. It is all a part of a smarter and more digital Malaysia.

Touch n’ Go’s RFID tags will be available for purchase at MYR 35/tag from 15^th February onward. You do have to ensure that you have the Touch n’ Go eWallet app on your smartphones first though; the RFID tags are tied to your eWallet. From the 15^th February 2020 to 15 April 2020 40 lucky winners will walk away with MYR 2,500 worth of Toll Pass credited in their eWallet.

The Touch n’ Go eWallet app is available for free on Android and iOS via Google’s Play Store and Apple’s App Store respectively. For more information on the Touch n’ Go RFID program you can head over to their website.

techENT