Tag Archives: SVY

PR Newswire

Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics

Leave a comment

Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan

SANTA CLARA, Calif., Jan. 15, 2021 — Frost & Sullivan’s recent analysis, Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026, finds that COVID-19 has accelerated the rate of migration from on-premise solutions to cloud-based services, given the need to provide outstanding customer experience (CX) remotely. Although the region is a price-sensitive market, the mature markets of Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, and Taiwan are ready to invest significantly to deploy cloud-based, sophisticated applications. However, required investments are higher in these countries than in China, India, Malaysia, Thailand, Indonesia and the Philippines. The buoyant market in the region comprised of on-premise and cloud applications is expected to grow from $719.5 million to $966.5 million by 2026 at a compound annual growth rate (CAGR) of 4.3%. 

Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics
Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics

For further information on this analysis, please visit: http://frost.ly/51k

"From an application perspective, inbound contact routing (ICR) will continue to dominate the application market throughout the forecast period, whereas analytics will witness the strongest growth as contact centers will consider it a service differentiator," said Arpan Bid, Information & Communication Technologies Research Analyst at Frost & Sullivan. "Additionally, looking at adoption of contact center applications by vertical, the banking, financial services and insurance (BFSI) industry will be the leader in deploying contact center applications, followed by telecommunications."

Bid added, "Similarly, government and education, E-commerce, and healthcare are poised to be the fastest-growing sectors during the COVID-19 pandemic. The retail industry will grow relatively faster after the pandemic."

Ending lifecycles for existing vendor platforms, refreshing the applications of core segments, adding new channels and providing richer integrations will drive the APAC contact center applications market, presenting lucrative growth prospects for market participants, including:

  • Introducing new technologies such as predictive analytics and machine learning to enhance capabilities, add value, and remain competitive.
  • Encouraging contact centers to integrate systems and apps outside the contact center to support digital transformation strategies.
  • Offering rich and easy-to-use contact center analytics capabilities as enterprises increasingly source end-to-end analytics solutions for their business needs.
  • Providing work-from-home (WFH) solutions, AI-enabled bots, Robotic Process Automation (RPA), and automation tools as contact centers are compelled to increasingly invest in advanced tools to manage the fallout from the COVID-19 pandemic.

Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026 is the latest addition to Frost & Sullivan’s Information & Communication Technologies research and analyses available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion

Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026

PB13

Contact:

Melissa Tan
Corporate Communications
T: +65 6890 0926
E: melissa.tan@frost.com

http://ww2.frost.com

Related Links :

https://ww2.frost.com/

Frost New Home page v2

PR Newswire

Dada Group’s JDDJ Releases White Paper Discussing On-Demand Consumption of Mobile Phones

Leave a comment

More Than 6,000 Electronics Stores Launched on JDDJ as of December 2020

Mobile Phones Become One of the Most Important Opportunities in On-Demand Retail

BEIJING, Jan. 13, 2021 — Dada Group (Nasdaq: DADA) ("Dada" or the "Company"), China’s leading local on-demand delivery and retail platform, is pleased to announce that JDDJ’s Data Research Institute today released its 2020 White Paper, "On-demand Consumption of Mobile Phones." The White Paper states that as digital transformation brings new sales engines for electronics stores and establishes online service standards, mobile phones have become the category with the most potential in the field of on-demand retail, outside of fresh food and groceries.

JD Daojia ("JDDJ"), the local on-demand retail platform of Dada Group, collaborates with electronics stores to promote online purchases of mobile phones across the country. JDDJ achieved a new milestone at the end of 2020 with more than 6,000 online electronics stores and 150 partner dealers on the platform. As a result, the mobile phone category was the fastest-growing category for JDDJ in 2020.

Huijian He, the Vice President of Dada Group, said, "Mobile phones offer the most promising opportunities for growth in the age of on-demand retail. With the vision of ‘Bringing People Everything on Demand’, JDDJ has expanded its presence in lower-tier cities and seeks to collaborate with more electronics stores, bringing its convenient one-hour delivery service to a growing consumer base."

The White Paper notes that more than 90% of consumers choosing JDDJ are attracted by its one-hour delivery service. Consumers prefer JDDJ’s one-hour delivery rather than standard overnight or next day shipping options. To ensure the safety of high-value orders, Dada Now, the local on-demand delivery platform of Dada Group, selects specially qualified riders who have undergone training through the Dada Now smart logistics system.

Additionally, the average delivery time for mobile phones in 2020 was cut by 17% compared with 2019, with the fastest order was delivered in a mere 10 minutes. The combination of speed, security and steadily improved efficiency has resulted in high customer satisfaction, and 84% of consumers report being satisfied with the one-hour delivery service. The White Paper also notes that JDDJ has extended its mobile phone business to Harbin, Heilongjiang Province in the north;to Haikou, Hainan Province in the south; and to Lincang, Yunnan Provence in the west.

JDDJ and JD.com began their in-depth partnership to create an omni-channel fulfillment program in 2020, building an extensive online and offline retailing ecosystem for one-hour delivery. The partnership enables users who place an order on JD.com to receive the product from nearby stores on JDDJ’s platform and enjoy Dada Now’s home delivery service. The partnership has been successful so far, and according to JDDJ’s data, sales through JD’s omni-channel fulfillment program on 12.12 event were twice of that on 11.11 event in 2020.

"Dada Group is an important partner for JD’s omni-channel strategy," said Daniel Tan, President of JD Retail’s Mobile Business Unit. "JD Mobile and JDDJ have created a micro e-commerce shopping ecosystem that not only helps retailers improve their efficiency, but also gradually changes consumers’ online consumption habits. Together, we can harness the advantages of our combined supply chain logistics technologies and knowledge to get back to what’s most important in e-commerce: direct contact with consumers."

About Dada Group

Dada Group is a leading platform of local on-demand retail and delivery in China. It operates JDDJ, one of China’s largest local on-demand retail platforms for retailers and brand owners, and Dada Now, a leading local on-demand delivery platform open to merchants and individual senders across various industries and product categories. The Company’s two platforms are inter-connected and mutually beneficial. The Dada Now platform enables improved delivery experience for participants on the JDDJ platform through its readily accessible fulfillment solutions and strong on-demand delivery infrastructure. Meanwhile, the vast volume of on-demand delivery orders from the JDDJ platform increases order volume and density for the Dada Now platform. In June 2020, Dada Group began trading on the Nasdaq Global Market, under the ticker symbol "DADA."

Related Links :

http://imdada.cn

PR Newswire

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic

Leave a comment

In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption 

SOUTH SAN FRANCISCO, Calif., Jan. 13, 2021 — Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased acceleration of innovative digital approaches to better serve customers. McKinsey recently reported that digital channel adoption was vaulted forward 5 years in a span of only 8 weeks due to COVID-19. A similar report from IBM indicated that ecommerce has accelerated by 5 years since the pandemic began. 

Bright Pattern customers have shown increased use of innovative mobile and digital channels, employed new best practices for empowering and coaching remote agents, and increased the adoption of AI and self-service to better help customers and their own agents.   

Companies are shifting digitally as they nimbly adapt with new innovative approaches: 

  • Companies that have traditionally relied on premise-based contact center solutions have moved remote with cloud-based contact center solutions. Vendors with fast time to deploy and ease of use have the edge.
  • With the acceleration of digital channels noted by McKinsey and IBM, Bright Pattern is seeing increased interest in messaging apps like Facebook Messenger, WhatsApp, and LINE as part of the customer experience platform
  • With the shift to digital there has also been an acceleration of the mobile customer experience with in-app communication, SMS and MMS, and video chat.
  • With the increased use of new digital channels, Bright Pattern is seeing companies starting to focus on omnichannel quality management where the quality of every interaction on every channel is measured, and remote agents can be scored and coached to improve interactions with poor sentiment or CSAT ratings.
  • With a nearly doubling of Microsoft Teams active users since last March, Bright Pattern is seeing an increased use of Microsoft Teams with cloud contact center technology. Bright Pattern’s Microsoft Teams integration for example allows agents to communicate together as well as bring in other experts outside the contact center to help with customer-facing issues.
  • With company help desk and service management operations now dealing with employees who are largely remote, companies are looking for technology that automates service management, ITSM, and ESM support to employees. This includes enabling remote help desk personnel to communicate with employees on digital channels and provide automated assistance and self-service options.
  • Companies are using new forms of AI and self-service to reduce the load on agents; this includes both agent-assist AI as well as AI tools like conversational IVRs and voice biometrics to reduce effort for customers.

These approaches follow many of the predicted trends from a recent Bright Pattern 2021 Trends Report and also reflect how customers using Bright Pattern have pivoted to better respond to customers since the pandemic began.

Innovative examples where Bright Pattern has helped during COVID:

Bright Pattern has helped numerous existing and new customers deploy remote teams, provide safe work environments for agents, and improve customer satisfaction amid a global pandemic. Some of the innovative use cases Bright Pattern has seen since the pandemic include:

  • The 2nd largest US bank deployed Bright Pattern in 10 days for over 2,000 remote agents handling over 3 million interactions per month to support COVID-19 paycheck protection program – Read More
  • The South Korea Center for Disease Control is revolutionizing their contact tracing program with innovative cloud contact center technology to contain the spread of COVID-19 – Read More
  • The UK National Health Service (NHS) launched a technology-reliant testing and tracing campaign to combat the spread of COVID-19, utilizing Bright Pattern Contact Center Software for omnichannel communications – Read More
  • Bright Pattern helps Naver, often referred to as "the Google" of South Korea and creator of the LINE messaging app go remote amid COVID-19 – Read More
  • A leading European travel exploration company moved all call center agents remote during COVID-19 thanks to Bright Pattern cloud-based contact center software – Read More
  • Cenaced, a non-profit healthcare organization, is using Bright Pattern to deploy remote agents and offer free telehealth services to help citizens in Mexico dealing with stress during the quarantine – Read More
  • A multi-state retail chain triages over 50% of pandemic call volume using Bright Pattern AI for bots and conversational IVR – Read More
  • A leading brick-and-mortar luxury retailer in Europe moved fully remote and online. They also used the WhatsApp messaging platform so that in-store personnel could be redeployed to capture and share video of requested products with customers chatting online, providing personal concierge service via digital channels like chat and messengers.

"Although 2020 was a difficult year, we are seeing companies innovating at an accelerated pace. Challenges typically bring positive changes and new approaches. Our customers are looking for better and brighter approaches to innovate their customer experience," said Ted Hunting, SVP of Marketing at Bright Pattern. "We have seen that many of the best-practices from our recent keynote presentation at CCW Europe "Rethinking Customer Contact Post COVID-19" which discussed keys for success in a post-pandemic world have already been successfully put into practice by Bright Pattern customers. Because of these innovative companies, 2021 will be a year of new and improved customer experience for many of their customers."

Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked for Interoperability, for Platform Functionality, and for Hosting Reliability and Scalability in the Omdia Buyer’s Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Additional Information

About Bright Pattern 
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

 

Related Links :

http://www.brightpattern.com

PR Newswire

GlobalData LTE RAN Innovation and Competitiveness Insight

Leave a comment

Huawei awarded as the only leader in GlobalData’s LTE RAN assessment

LONDON, Jan. 9, 2021 — 5G has been at the center of the world’s mobile technology focus for years, so much so that it is easy to overlook the ongoing importance of 4G LTE, which is still prevalent throughout the world and will be for some time. Because 5G stimulates increased use of 4G/5G mobile networks, operators can’t afford to let the capabilities of their LTE networks be outpaced by the world’s ever-increasing needs.

Huawei has introduced new advances in its LTE RAN portfolio to enhance the coverage and capacity of mobile networks. It also offers solutions to aid the coordination of 4G and 5G networks and to enable new services for operators.

Huawei’s LTE RAN Leadership

GlobalData, a leading market data and analytics company, has rated Huawei’s LTE RAN portfolio to be a Leader in the market. In competitive analyses of five major RAN vendors, GlobalData evaluated 4G base station portfolios according to four key areas important to mobile operators: baseband unit (BBU) capacity, radio unit portfolio breadth, ease of deployment and technological evolution. GlobalData found Huawei to be a Leader in all four categories and a Leader overall among its peers.

Huawei reports the highest BBU cell capacity – in terms of both LTE carriers and Narrowband IoT – of any major RAN vendor. It also offers more radio units and more Massive MIMO options than other vendors and supports a wide array of 4G spectrum bands. To make deployment easier, Huawei offers multiple novel solutions, including its Super Blade Site and Bracelet Kit offerings. And to help operators evolve their networks technologically, Huawei has been proactive in commercializing spectrum-sharing capabilities such as its CloudAIR solution, which allows various access technologies (2G/3G/4G/5G) to use the same spectrum, and its SuperBAND solution, which can improve user experience under multi-frequency networks. 

This portfolio is well-suited to meet the diverse needs of the world’s mobile operators, and Huawei continues to expand its RAN portfolio to help operators prepare for the future and maximize the value of their LTE networks.

Coverage

Adequate network coverage is an essential characteristic for ensuring quality mobile services. It becomes especially important in LTE networks as 5G is deployed in high-frequency bands whose coverage footprint areas are more limited. LTE must cover the areas that 5G does not.

To enhance the coverage of 4G/5G networks, Huawei has introduced the Blade Pro solution. The Blade Pro Ultra-Wideband Remote Radio Unit (RRU) is a pole-mountable RU that supports three low or medium Frequency-Division Duplex (FDD) bands simultaneously: it currently supports 700 MHz, 800 MHz and 900 MHz; and in late 2021, it will support 1.8 GHz, 2.1 GHz and 2.6 GHz.

By supporting three frequency bands in a single 25-kilogram unit, the Blade Pro eliminates the need for two boxes, reducing the load on poles, easing the burden on installers and making deployment faster, smoother and less expensive. Making installation easier means operators are better able to increase coverage by expanding or densifying their networks.

Capacity

Operators face the eternal challenge of keeping up with ever-increasing user demand for data at faster speeds in the space of finite spectrum. One way to add network capacity without finding additional spectrum is to deploy greater antenna arrays, upgrading radios with two transceivers to those with four or eight, for example, or adding Massive MIMO antennas bearing 32 or 64 arrays.

Huawei’s LTE RAN portfolio now includes a radio unit with eight transceivers and receivers for enhanced capacity, useful for urban hotspot areas. The "Smart 8T8R" solution also gives operators flexibility in their migration to 5G. The FDD 8T8R RRU is hardware-ready for 5G NR, and the antenna array is software-defined, meaning its configuration can be adjusted – without changing the hardware – for example, to six sectors for LTE and three sectors for 5G. The solution also dynamically adjusts the power supply allocated to sectors according to how users are distributed. This flexibility can be helpful in allowing operators to serve specific needs on a site-by-site basis and to adapt in real time to changes in user behavior. On TDD side, meanwhile, Huawei leverages its considerable research in TDD-LTE to offer an 8T8R IMB (Intelligent Multi-Beam) solution, which is also based on a software-defined antenna and promises to deliver 1.8-2.2x capacity gains compared with more common products.

For even higher capacity needs, Huawei has introduced the "Smart Massive MIMO" solution, a dual-band 5G-ready 4G radio with 32 transceivers and receivers promising three to five times the download speeds compared with more common products. Like the Smart 8T8R solution, Smart Massive MIMO automatically adjusts the power allocated to individual beams based on user traffic patterns. This lends efficiency in two ways, since Massive MIMO beamforming is itself a more efficient use of mobile spectrum than traditional antenna arrays, and the Smart Massive MIMO solution uses its power supply more efficiently than typical Massive MIMO gear.

4G/5G Coordination

In addition to the ways Huawei’s aforementioned gear balances and coordinates 4G and 5G networks, its portfolio also includes other solutions to further optimize the relationship between the two.

Its SuperBAND solution uses artificial intelligence (AI) to aggregate network scheduling – the coordinated allocation of radio resources to mobile signals – among multiple frequency carriers, essentially boosting network capacity beyond the divisions and fragmentation of various spectrum bands. In 4G/5G networks, SuperBAND can perform this aggregation across both 4G and 5G, maximizing spectral efficiency and, ultimately, optimizing the quality of the user experience.

Meanwhile, Huawei also offers Dynamic Spectrum Sharing (DSS) as part of its CloudAIR solution. DSS allows 4G and 5G traffic to share the same spectrum bands, increasing spectral usage efficiency; it also allows 4G and 5G traffic to dynamically switch from one band to another, regardless of radio access technology, in response to congestion on specific bands, ensuring the best use of spectrum even as user behavior changes. CloudAIR goes even further, applying a similar spectrum-sharing function to 2G and 3G traffic as well for a more comprehensive capability that is especially relevant to markets where legacy networks remain.

New Service Enablement

Enhancing and optimizing the network are important aims, but from a commercial perspective, one of the most important imperatives operators face is the need to deliver new revenue-generating services. Huawei’s LTE RAN portfolio addresses this requirement in multiple ways.

Huawei’s Voice-over-LTE solution, VoLTE Plus, helps operators migrate voice traffic from legacy technologies like 2G and 3G to LTE, not only achieving higher quality voice service but also allowing operators to sunset their legacy networks and repurpose their VoLTE investments for the future. In addition, Huawei’s latest VoLTE solution, goes further, adding four new capabilities that help protect the quality of voice service in 4G/5G networks:

  • 5G-to-LTE EPS fallback
  • LTE-to-5G fast return
  • New Enhanced Voice Services capabilities
  • Dedicated services that allow for optimization on LTE

Beyond voice, Huawei’s LTE portfolio also supports Narrowband IoT, to capture opportunities in the Internet-of-Things space. The vendor’s roadmap also targets support for 5G NB-IoT in particular, which will allow operators with existing IoT services to migrate those services to their 4G/5G network and replace disparate or ad-hoc legacy networks with a unified network that yields multiple revenue streams from a common infrastructure investment.

Huawei’s portfolio also enables new services via fixed wireless access (FWA) products. Amid the global pandemic, the increase in telecommuting and home-based learning based on video connections has increased the demand for residential broadband networks. Where fiber isn’t available, FWA is vital in building these residential networks. Huawei’s LTE-based FWA solutions have achieved enviable momentum in the market. The vendor has also added 4G/5G customer premises equipment to its portfolio, giving these networks a future-proof migration path to continued service enablement.

Conclusion

Huawei’s LTE RAN portfolio continues to evolve in order to help operators maximize the value of their networks as they prepare for the future. New solutions in the portfolio enhance the coverage and capacity of LTE networks as well as maximize network efficiency by coordinating 4G and 5G operations. Meanwhile, Huawei offers multiple solutions aimed at enabling the delivery of additional services that can help operators grow revenue in a variety of ways, including VoLTE, the Internet of Things and FWA.

PR Newswire

Flipclutch Research: WIMI’s Dr. Guo on the development prospects and applications of holographic optical field acquisition

Leave a comment

HONG KONG, Dec. 31, 2020 — Flipclutch Research, a market research organization in Hong Kong, recently released a research report on ‘ The development and application prospect of holographic technology: light field collection’. This report comes from the scientific research paper of Dr. Guo of WIMI Hologram Cloud, which explains the development and application of holography in detail and provides us with valuable information. The report is detailed as follows.

"Holography" comes from the Latin vocabulary, and its meaning is: all, compound. According to the current common knowledge in the mainstream technology field, holography specifically refers to "holographic technology", which is a technology for reproducing diffracted light emitted by objects. The holographic technology uses the principle of interference to record the light wave messages of the object, and uses the principle of diffraction to reproduce the light wave messages of the object, helping users to store all the light information of the object. Thus, the observer can observe the different positions of the object in all directions, and the stored light information record sall the light distribution in the three-dimensional space. Therefore, holographic technology is also a kind of optical storage and reproduction technology.

The earliest holographic technology was discovered by Denise Gabor (1900-1979), a Hungarian physicist, who won the Nobel Prize in Physics in 1971. However, this technology was first used in electron microscopes to record and display electronic holograms. The earliest use in the field of optics was after the invention of laser technology in 1960.

Holographic recording is different from ordinary photography. An ordinary camera only records the intensity of the object’s light field. The hologram records the intensity of the reference light and the object light after interference. When it needs to be reproduced, it is only necessary to use the reference light to show the amplitude of the object light that fully characterizes the object information.

The hologram production process uses a laser. The laser beam is strictly split 1:1 by a beam splitter. One beam of light shines on the surface of the object to be photographed, and the other beam directly shines on the photosensitive film (holographic dry plate). Moreover, this light is also called the reference beam. When the object beam is reflected by the object, its reflected beam is also irradiated on the film, completing the hologram shooting process.

There are several major characteristics of holograms: 1. Omni-directional information recording. The holographic picture records the omnidirectional and comprehensive illumination information of the object, so that the object can be observed from different angles during observation. 2. Learning the whole picture from the parts. When part of the holographic picture is damaged, the whole picture of the object can still be seen from the remaining part. 3. The amount of stored information is huge, and multiple holographic photos can be recorded hierarchically on the holographic film. Moreover, they will not interfere with each other when displaying the picture.

Based on the characteristics of holograms mentioned above, the application prospects of holograms are quite broad, but it is not an easy task to collect light fields to form a hologram in the early stage of technological development. Early technical methods were either expensive, such as using the aforementioned laser to irradiate objects, or using camera arrays; or collecting information was limited and inefficient, for example, the light field acquisition systems based on a fixed turntable. After 2000, with the development of digital camera shooting technology and light field shooting technology gradually attracted the attention of researchers, the light field collection technology of the single camera came into being. Until now, the light field collection technology has truly reached the civilian level.

The common light field shooting techniques are divided into two categories: integral imaging and aperture coding imaging:

Among them, integral imaging is achieved by adding a microlens array or a micro mirror array in front of the sensor to realize the collection of images of the light field viewpointsin different directions. There are more well-known integral imaging devices, including the lens array lens launched by Adobe, the Pelican lens array camera on the mobile phone, the Lytro light field camera, the R series light field camera of Ray trix, and so on.

The shooting based on the compressed light field is to add an optical mask between the camera lens and the sensor to achieve compression encoding of the light entering the camera aperture. The more well-known equipment is the prototype of the light field camera developed by Babacan et al. They proposed to use the method of encoding mask and programmed aperture to capture light field viewpoints in different directions, which can obtain light field with high spatial resolution.

Among them, the microlens array has the advantages of low cost and small size, but its disadvantage is that the image resolution loss is serious. The coding imaging technology has the advantages of small size, no loss of resolution, but its advantages are low signal-to-noise ratio and low light field quality.

From the perspective of the development of light field cameras, encoding-based light field acquisition equipment breaks the mutual restriction between angular resolution and viewpoint image resolution. The redundant information in the light field can be removed through machine learning, and the light field can be restored from a small amount of information. In the future 4K era, the advantage of not losing resolution will be the focus of this technology.

In the near future, when light field acquisition equipment develops to a sufficiently high resolution, as well as has fast enough acquisition speed, and cheap, the light field data, as a kind of rich media data, is stored in a large amount of non-overlapping data that can be passed through a single point. The complete picture of data information will become a new data treasure house for data scientists to research and mine. In particular,unexpected achievements may be obtained in many fields, such as holographic recognition, holographic payment, holographic authentication, and so on.

About Flipclutch

Flipclutch Team is a leading market research company in Hong Kong. They have established a professional and proprietary research platform for financial markets, focusing on emerging growth companies and technologically leading companies. Flipclutch team is professional in market research reports, industry insights & financing trends analysis. For more information, please visit http://www.Flipclutch.com

PR Newswire

Flipclutch Research Report: Hologram AR promotes the field of game shopping and becomes a new 5G infrastructure solution

Leave a comment

HONG KONG, Dec. 30, 2020 — AR (Augmented Reality) is to superimpose virtual information in the real world, that is, to "enhance" reality. This enhancement can come from sight, hearing, and even touch. The main purpose is to integrate the real world and the virtual world in the senses. Among them, the cognition of the real world is mainly reflected in vision, which requires the use of cameras to help obtain information, and feedback in the form of images and videos.

The basic part of AR is the integration of computer vision and related fields. AR is an interdisciplinary subject of computer vision and human-computer interaction. The foundation of AR is artificial intelligence and computer vision.

AI generally refers to artificial intelligence. It is a new technological science that studies and develops theories, methods, technologies, and application systems applied to simulate, extend, and expand human intelligence.

With the improvement of living standards and the development of emerging technologies such as artificial intelligence, various industry scenarios have put forward new demands for service quality and efficiency. Visual AI is the entrance of artificial intelligence, and how to promote the implementation of scenes has become a key issue.

What is visual AI? The face recognition we often use now is a kind of visual AI. Visual AI allows the machine to learn to "see" and substitute the human eyes for feature extraction and analysis of images. Meanwhile, it trains the model to perform tasks such as detection and recognition of new image data and establish an artificial intelligence system that can obtain "information" from images or multi-modal data. When these AI smart devices understand the world, they can help humans improve the efficiency of processing information in production and life.

However, for visual AI, face recognition is only a starting point, and the market application space is being further explored.

Unconsciously, visual AI has become a part of our lives. For example, there is commodity recognition in smart retail, "pig face recognition" in smart pig farms, and road signs in autonomous driving. The new infrastructure of vision AI puts "eyes" on everything. In the future, the video data will usher in a big explosion.

Foreign manufacturers have invested heavily in the AI supercomputing center, and WIMI independently develops a holographic cloud platform for computer vision.

In practical applications, platform computing supports the video data of C-end users, such as video analysis technology to assist program production and broadcasting, and short videos and Internet live broadcasting integrated with AR special effects technology. In addition, it also supports the video data of B-end industries, for example, the autonomous driving road testing, which aims to meet the high-precision, low-latency, high-performance, and fast iteration requirements of algorithm deployment on the application side.

WIMI has the world’s leading 3D computer vision technology and SAAS platform technology. WIMI uses AI algorithms to turn ordinary images into holographic 3D contents, which is widely used in holographic advertising, holographic entertainment, holographic education, holographic communication, and other fields.

WIMI Hologram Cloud, as a computer vision technology-led company in China, according to reports,its business covers multiple links of the Hologram AR technology, including Hologram computer visual AI synthesis, Hologram visual presentation, Hologram interactive software development, Hologram AR online and offline advertising, Hologram ARSDK payment, as well as 5G Hologram communication software development. It is a holographic cloud comprehensive technical solution provider. WIMI’s commercial application scenarios are mainly concentrated in five professional fields, including home entertainment, light field theater, performing arts system, commercial publishing system, and advertising display system.

As the infrastructure, the 5G network has a major technological breakthrough from serving people to serving things at the same time. Since AI technology is a basic enabling technology, AI applications can be found in almost every field, and the same is true in the 5G field.

At present, the network complexity of operators is getting higher and higher, and the data traffic is increasing explosively. The existing network equipment cannot satisfy users’ data explosion. Because of the increase in network complexity, the costs of operation and maintenance, as well as the network construction costs, have greatly increased.

In particular, 5G not only connects people to people, but also connects things to things. The existing network maintenance and management methods are still manual interventions, and there is no way to adapt to the needs of the 5G era.

Therefore, 5G needs "self-energized" management, such as autonomous connection path selection, automatic network connection health status analysis, and even the ability to self-repair known faults. Using the technical expertise of AI, such as autonomous learning and data analysis, gives 5G the ability to be "autonomous" and "self-energized". In turn, 5G empowers AI with broader connectivity.

About Flipclutch

Flipclutch Team is a leading market research company in Hong Kong. They have established a professional and proprietary research platform for financial markets, focusing on emerging growth companies and technologically leading companies. Flipclutch team is professional in market research reports, industry insights & financing trends analysis. For more information, please visit http://www.Flipclutch.com

PR Newswire

Dada Group Included on Hurun’s Top 500 Private Enterprises in China List

Leave a comment

SHANGHAI, Dec. 30, 2020 — Dada Group (Nasdaq: DADA) ("Dada" or the "Company"), China’s leading local on-demand delivery and retail platform, is pleased to announce the Company’s inclusion on Hurun Research Institute’s "China’s Top 500 Private Enterprises in 2020" list, based on market value. "Chinese private enterprises" refers to non-state-controlled enterprises with headquarters in mainland China. Dada ranked 211th.

"We are pleased to have been included on Hurun’s list and believe it demonstrates the significant advantages of Dada’s on-demand retail and delivery platforms," said Philip Kuai, Founder, Chairman and Chief Executive Officer of Dada Group. "We’re proud of our work digitalizing local retail and offering customers a highly efficient, convenient shopping experience and thank our employees, dedicated riders, partners and investors for their ongoing support."

In addition to the strong performance of the sector and Dada’s long-term growth potential, the ranking of the Company among China’s Top 500 Private Enterprises also demonstrates Dada’s impressive brand value.

A Leader in the On-Demand Retail Industry

Consumer habits have changed as the world continues to grapple with the COVID-19 pandemic, and the on-demand retail market has seen substantial growth and rapid development. According to data from the Huaon Institute, the on-demand delivery industry grew 30%-40% during the past three years and is expected to reach 170 billion yuan by the end of 2020.  

Dada has always prioritized "value creation" in corporate development. The Company empowers retailers, brand owners and users to kick start their digital transformation by growing online traffic, cutting costs and enhancing efficiency through its Haibo system. Dada’s rapid growth comes as a result of the channel advantage and regional coverage of intra-city retail, expanding product categories, partnership with retailers and brand owners and continuous innovation in brand marketing.

As the local on-demand retail market keeps growing, Dada Group’s industry-leading business model and omni-channel digital platform will lead to revenue growth and new services for Dada Group users, further enhancing the value of on-demand retail channels.

Strong Financial Position and Growth Prospects

Dada became China’s first on-demand retail stock when it listed on NASDAQ in June 2020, and is well-positioned to gain market share in the growing on-demand retail and delivery industry. Dada Group reported its 2020 Q3 earnings in November 2020 with financial performance beating market expectations.

In the Company’s Q3 report, it announced significant improvements in market share. In the first nine months of 2020, JDDJ ranked first in market share for Chinese local retail mall and supermarkets’ O2O platforms, increasing to 24% from 21% in 2019 and Dada Now continued to consolidate its leadership among China’s socialized intra-city delivery platforms, in which its market share climbed to 24% from 19% in 2019.

Additionally, Dada Group’s gross operating revenue in Q3 reached 1,305 million yuan, a year-on-year increase of 85.5%, exceeding market expectations. Both JDDJ and Dada Now have maintained strong momentum and growth. In Q3, JDDJ achieved revenue of 582.5 million yuan, and Dada Now reported revenue of 719 million yuan; a year-on-year increase of 91.0% and 81.3%, respectively.

Dada also reported a rising number of active users and customer orders. JDDJ covers nearly 1,200 counties, districts and cities across the country and in the past 12 months, it had 37.3 million active users, a year-on-year increase of 77.1%. The platform had a GMV of 21.3 billion yuan, a year-on-year increase of 102.9%. Dada Now covers over 2,500 counties and cities nationwide, and the number of delivery orders in the past 12 months surpassed 1 billion for the first time.

As its revenue and market share have grown, Dada Group has been recognized by investment institutions and investment banks in China and internationally for its strong performance. Many institutions have expressed optimism about Dada Group’s future growth expectations and increased its price target. Dada Group was given a "buy" rating by well-known investment banks such as Goldman Sachs and Daiwa Capital Markets.

About Dada Group

Dada Group is a leading platform of local on-demand retail and delivery in China. It operates JDDJ, one of China’s largest local on-demand retail platforms for retailers and brand owners, and Dada Now, a leading local on-demand delivery platform open to merchants and individual senders across various industries and product categories. The Company’s two platforms are inter-connected and mutually beneficial. The Dada Now platform enables improved delivery experience for participants on the JDDJ platform through its readily accessible fulfillment solutions and strong on-demand delivery infrastructure. Meanwhile, the vast volume of on-demand delivery orders from the JDDJ platform increases order volume and density for the Dada Now platform. In June 2020, Dada Group began trading on the Nasdaq Global Market, under the ticker symbol "DADA."

Related Links :

http://imdada.cn

PR Newswire

Survey Finds Most U.S. And International Teachers Believe Online Learning Will Continue To Be A Major Component Of K-12 Education In Post-Pandemic Era

Leave a comment

Teachers from U.S., China and other countries express need for more support, training; concern that students lack internet access and devices to learn online

WASHINGTON, Dec. 30, 2020 — TEACH-NOW Graduate School of Education, a college at Moreland University, released the results of a survey of teachers in the U.S. and abroad showing that 60% of teachers believe that online education will play a significant role in schools even after the end of the COVID-19 pandemic. But the education system faces major hurdles in remote learning, as the vast majority say their students lack internet access, and that they personally need more training to effectively teach online.

The findings indicate that legislators, policymakers, district leaders and parents need to start preparing for a new era of schooling, and to eliminate the remote learning barriers for teachers and students.

When schools across the nation abruptly closed due to the coronavirus pandemic in March, teachers and students faced significant challenges in remote learning. At the onset of the pandemic, 80% of U.S. public school teachers and 43% of international teachers said that they had students who had poor or no internet access at home. And 71% of U.S. public school teachers and 60% of international teachers said that they were unprepared to teach online.

But the survey indicates that teachers do not expect a return to the past when the COVID-19 pandemic subsides.

"Teachers around the globe know that the world is changing and the education system will need to quickly adapt as well," said Dr. Emily Feistritzer, founder and CEO of TEACH-NOW, which has nearly 1000 students and graduates from China and more than 1200 from across Southeast Asia. "They are way ahead of our elected leaders in recognizing that education five years from now will be delivered very differently than it was before the pandemic struck."

TEACH-NOW surveyed 641 U.S. and international teachers from November 14 to November 30, 2020 on the impact of COVID-19 on their teaching, their biggest challenges, available resources and the future of education. Teachers believe that the technological changes implemented due to remote schooling will continue to evolve and to improve the educational system and teachers want to be part of the future of schooling.

The survey also found that districts and schools need to address teachers’ emotional, social and mental health. An astonishing one-third to 45 percent of teachers wanted "Programs for increasing my well-being" and "Support group of other teachers in my discipline."

Other key findings from the survey:

Districts and schools need to provide more training and professional development opportunities for teachers.
As most public schools are still closed and remote learning remains the primary method of instructional delivery, teachers need more training to teach online.

  • 65% of U.S. public school teachers indicated that they still needed professional development for effective online instruction
  • 61% of international teachers indicated that they still needed professional development for effective online instruction

Districts also need to provide supports for teachers’ emotional, social and mental well-being.
Teachers expressed the need for personal support during this time, particularly in the U.S.

  • 42% of U.S. public school teachers indicated that they needed programs to support their well being
  • 34% of international teachers indicated that they needed programs to support their well being

In spite of a challenging year, teachers remain committed to field of education.

  • Only 7% of US public school teachers and 5% of international teachers expected to be employed in an occupation outside of education in the next five years

TEACH-NOW Teacher Preparation Certificate Program, leading to a state teaching license, began in 2013 with a cohort of 10 students as an affordable, high-quality, worldwide program resulting in a state teaching license in 9 months, TEACH-NOW has grown exponentially, and recently became Moreland University, a comprehensive university offering Masters’ degrees and professional development. Moreland University offers a groundbreaking online learning experience that prepares its students for the real world and the future of education with an activities-based, collaborative learning methodology. Moreland University has over 6,000 students and graduates who are teaching in over 150 countries. For more information, visit https://www.moreland.edu/teachers-matter-survey-findings.

Dr. Emily Feistritzer, founder and CEO of TEACH-NOW, is a lifelong educator and a former nun. She has conducted surveys of teachers throughout her career at the National Center for Education Information, which she founded in 1979 and led until 2012. Dr. Feistritzer was named one of Fast Company’s "Most Creative People 2019" and Inc. magazine’s "2019 Top Ten Groundbreakers."

Interview Requests:
David Weiner (646) 491-0574
david@kirtzmanstrategies.com

PR Newswire

Flipclutch Research: AR/VR social networking may become mainstream in 2030, WIMI leads the new social networking of 5G holographic communication

Leave a comment

HONG KONG, Dec. 24, 2020 — Flipclutch Research, a market research organization in Hong Kong, recently released a research report on ‘AR/VR social networking may become mainstream in 2030, WIMI leads the new social networking of 5G holographic communication’. With the future development direction of the holographic image in science fiction films, in the future, human beings are likely to completely abandon display products with screens such as TVs, computers, and mobile phones. Instead, just like in current science fiction films, huge multi-page charts or photos on the display screen are directly presented in front of their eyes, without touching the screen, the content on the screen is naturally switched, and even people of different time and space can talk face to face.

In a research report released earlier, in the future, we may be able to work and socialize in a completely virtualized space. Moreover, sensory experiences such as touch, taste, smell, as well as cold and hot sensations, can all be transmitted digitally in this space.

Most interviewees believe that working and socializing in a completely virtualized field will become a common way of life. Using technologies such as 5G, AR, and VR, companies can create a completely immersive office experience and allow the digital delivery of vision, hearing, taste, smell, and touch.

It is said that some of the 5G application scenarios include: in the automotive field, it can be used to support AR HUD; in the entertainment field, it can be used for VR movies, 3D model display, VR in-car entertainment, and 4K 360° cameras; in the field of games and AR/VR, it can be used for AR maps, AR/VR education, VR cloud games, and multiplayer AR games; in shopping and immersive social fields, it can be used for VR+ somatosensory feedback shopping experience and 3D holographic calls.

Consumers around the world expect that virtual reality (VR) and augmented reality (AR) will be combined with reality, and the upcoming 5G technology will help make this experience mainstream.

The massive amount of data required to provide actual content is often unable to keep up with the movement of our head and eyes, which will cause delays, and then make it impossible to achieve an immersive AR/VR experience. Currently, for online games, there will be a lag time of 50 milliseconds from the movement of the mouse to the corresponding action on the screen. On the other hand, if AR/VR is to be truly immersive, the lag time needs to be controlled within 15 to 7 milliseconds.

If you want to solve the latency problem, you will need a faster processor. Therefore, for AR/VR network sharing, the solution to delay lies in the development of ultra-high-speed communication technologies, such as 5G, and the development of various antennas. By achieving extremely high data rate wireless transmission, 5G will play a key role in reducing latency to as low as two milliseconds.

With the emergence of potential applications such as medical imaging, video conferencing, and gaming, the data required for 3D holographic communication is approximately four times that of streaming 4K videos. This means that only the speed and low latency provided by 5G technology can support such applications on mobile networks.

Affected by COVID-19, this year a number of exhibitions were launched for the first time in the form of a "cloud exhibition", which included reality holographic projection and real-time 3D cloud guest experience. It is worth noting that in the World Artificial Intelligence Conference under the epidemic, Internet giants also have different forms of participation.

A series of new artificial intelligence technologies were used at the conference. The most eye-catching one was the holographic projection technology used at the conference for the first time. It made guests from all over the world seem to be on the scene. Meanwhile, this also solved the problem that some guests could not rush to the conference site due to the epidemic and other reasons.

As a leading company in the field of holographic vision, WIMI focuses on computer vision holographic cloud services. Its business covers multiple links of the Hologram AR technology, including Hologram computer visual AI synthesis, Hologram visual presentation, Hologram interactive software development, as well as Hologram AR online and offline advertising. WIMI’s commercial application scenarios are mainly concentrated in five professional fields, including home entertainment, light field theater, performing arts system, commercial publishing system, and advertising display system.

WIMI services will be deeply integrated with 5G. With the cooperation of 5G’s high speed and low latency, the average transmission delay of remote communication and data transmission from the system terminal to the service server is about 6ms, which is much lower than the 4G network transmission delay. It guarantees the Hologram AR’s long-distance communication and data transmission without stuttering and low delay. Moreover, it also assures the richness and diversity of multi-terminal remote coordination, and time interaction, which makes the collaboration of end + cloud collaboration more efficient. Enhanced mobile broadband (eMBB) and Internet of Things (IoT) applications will enable WIMI’s Hologram AR advertising business and Hologram AR entertainment business, as well as Hologram interactive entertainment, Hologram conference, Hologram social networking, Hologram communications, Hologram family, will be based on the core technologies of 5G+AI face recognition technology and Hologram AI face change technology to achieve effective growth.

It is believed that with the development of 5G technology, black technologies such as AR, VR, and 3D holography will soon penetrate our daily lives.

About Flipclutch

Flipclutch Team is a leading market research company in Hong Kong. They have established a professional and proprietary research platform for financial markets, focusing on emerging growth companies and technologically leading companies. Flipclutch team is professional in market research reports, industry insights & financing trends analysis. For more information, please visit http://www.Flipclutch.com

 

Related Links :

http://www.Flipclutch.com

PR Newswire

Flipclutch Research: The feast of Hologram hits, what kind of visual experience does WIMI Hologram bring

Leave a comment

HONG KONG, Dec. 24, 2020 — Flipclutch Research, a market research organization in Hong Kong, recently released a research report on ‘ The feast of Hologram hits, what kind of visual experience does WIMI Hologram bring’. Since 2015, the investment wave in the AR holographic field has spread globally and is still accelerating. Undoubtedly, the commercial application of AR holographic technology is gratifying, covering all aspects of life.

This year is generally regarded as the first year of AR holography, and the prospects are very promising. Many institutions predict that, in the future, the AR holographic market is expected to break through the trillion-yuan mark within ten to fifteen years and grow into a new trillion-yuan market. Seeing such a prospect, all kinds of capital crazily engulf the AR holographic market. Foreign Internet and IT giants have begun to invest heavily in AR holographic business. This also directly drove the popularity of the AR holographic concept in the Chinese market.

In such a general environment, the reform and innovation of WIMI holographic multimedia technology keep pace with the times, and it has flourished with the advancement of AR holographic technology, opening an interactive journey of digital art for the product audience.

In this era of popular science and technology, holographic technology shows users a more real-world and qualitative leap in interactivity.

The potential for this type of technology is endless. When 3D holographic technology is integrated into traditional plays, technology has expanded the imagination of the director infinitely, allowing stage art to have a completely released space, output the concept of spatial imaging, and form a holographic stage full of science fiction elements.

Unlike VR videos and 3D videos, you do not need to wear any wearable devices to watch holographic stage works. Meanwhile, it can be combined with AR technology, motion capture technology, as well as other "stage black technology", to create an interactive viewing experience.

WIMI Hologram Theater is based on holographic technology and an intelligent stage system for holographic performance as the core. The combination of real people and animated scenes on the stage subverts the modes of presentation of traditional stage shows. The naked-eye 3D of science fiction and classic IP collide to create a wonderful holographic theater.

WIMI Hologram Theater has a 270-degree panoramic 3D screen. You can feel the idols come to life without 3D glasses, and you can even sit behind the stage and perform performances with holographic images, which are full of realism. It saves you from running around to listen to concerts and feeling fatigued. Besides, the stage lighting effects, and the sound equipment are not different from live performances.

With the continuous improvement of the virtual reality industry ecosystem and the continuous maturity of the profitable business model of the integration of hardware, software, and services, the VR+AR industry has achieved rapid development.

WMI has diversified the scenarios of holographic cinema and holographic theater, which will be suitable for holographic cinema, holographic theater, movie/theater holographic transformation, holographic film production and distribution, star holographic performance, holographic virtual star IP operation, and holographic theater stage beauty.

WIMI works with various content owners, including brand owners, film producers, and talent agents, to transform high-quality IP into AR.

WIMI has built a comprehensive holographic AR content library, with holographic AR content formats ranging from 3D models to holographic short videos. As of December 31, 2018, there are 4,654 ready-to-use AR holographic contents available for WIMI’s holographic AR products and solutions, covering a wide range of categories, including animals, cartoon characters, vehicles, and food. Among these AR holographic contents, there are 2,961 used for educational scenes, 851 for tourism, 739 for arts and entertainment, and 103 for science popularization.

WIMI is committed to providing content value-added services for the large entertainment industry based on visual technology, creating a large entertainment image ecosystem from four aspects of "technology", "data", "marketing" and "layout". Besides, item powers the content industry with artificial intelligence technology, promotes the value-added of the entire industry chain of the large entertainment industry, and gives new vitality to the industry.

The core of the holographic theater is the holographic imaging technology, which projects the captured images (people, objects, scenes) into the main scene to present the story. It is vivid, unpredictable, and very intuitive, leaving a deep impressionon the audience. It is composed of a three-dimensional scene, modeling lighting system, an optical imaging system (using holographic film as imaging medium), film and television playback system, computer multimedia system, sound system, and control system, which can reproduce grand scenes. Another advantage of holographic imaging technology is that it is realistic, and it can achieve a real effect without wearing 3D glasses.

Holographic images can be used not only in entertainment, art, and education, but also in media science, technology design, and augmented reality.

WIMI Hologram Cloud is a holographic cloud comprehensive technical solution provider. Its business covers multiple links of the Hologram AR technology, including Hologram computer visual AI synthesis, Hologram visual presentation, Hologram interactive software development, Hologram AR online and offline advertising, Hologram ARSDK payment, as well as 5G Hologram communication software development. WIMI’s commercial application scenarios are mainly concentrated in five professional fields, including home entertainment, light field theater, performing arts system, commercial publishing system, and advertising display system.

In any case, in the near future, AR holographic technology will change the business performance ecosystem, and the era of more technological performance is coming soon.

About Flipclutch

Flipclutch Team is a leading market research company in Hong Kong. They have established a professional and proprietary research platform for financial markets, focusing on emerging growth companies and technologically leading companies. Flipclutch team is professional in market research reports, industry insights & financing trends analysis. For more information, please visit http://www.Flipclutch.com

 

Related Links :

http://www.flipclutch.com