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PR Newswire

Hyland and Alfresco named a Leader in the Gartner Magic Quadrant for Content Services Platforms 2020

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Report evaluates content services vendors’ completeness of vision and ability to execute

CLEVELAND, Dec. 4, 2020 — Hyland and its new acquisition, Alfresco were both named Leaders in the Gartner 2020 Magic Quadrant for Content Services Platforms*. This is the 11th consecutive year Gartner has recognized Hyland as a Leader within the evolved content services report, and the inaugural Leader positioning for Alfresco.

Hyland completed its acquisition of Alfresco in October.

"We believe this latest Gartner report reflects what our customers already know: Hyland and Alfresco are the clear global leaders in the content services space, developing modern solutions in the cloud with the breadth and depth to help organizations meet ever accelerating digital transformation needs," said Bill Priemer, president and CEO at Hyland. "Our product innovation and customer focus ensure our customers have the most advanced solutions for managing content and processes now and into the future."

Offering the most comprehensive content services portfolio available, Hyland supports new and evolving ways of working, enabling healthcare providers, government agencies, financial institutions, insurers, educational institutions and other organizations worldwide to transform their operations and deliver better experiences to the people they serve. More than 16,000 global organizations leverage Hyland’s content services platform to meet their digital transformation, compliance and customer experience imperatives.

"Today’s business culture requires rich technology that empowers employees to work the way they work best – be that in a physical office or from their home," said John Phelan, EVP and chief product officer at Hyland. "We are committed to providing our customers with the most modern, feature-rich content services platform to support digital transformation journeys."

Hyland’s low-code content services platform helps organizations manage the entire information lifecycle, transform processes, reduce security and compliance risks, and help users make more informed decisions.

To learn more about why Gartner recognizes both Hyland and Alfresco as a Leader, download a complimentary copy of the Gartner 2020 Magic Quadrant for Content Services Platforms on Hyland.com or Alfresco.com.

*Gartner Inc., Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, November 16, 2020

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Hyland
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at Hyland.com.

Media contact:
Megan Larsen
+1 440.788.4988
Megan.Larsen@Hyland.com

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PR Newswire

Winshuttle EnterWorks Offers Comprehensive Systems Integration Through New Partnership with Strategix CFT GmbH

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EnterWorks MDM/PIM Clients Leverage Strategix Innovative Retail Technologies

DÜSSELDORF, Germany, Dec. 3, 2020 — Winshuttle EnterWorks, the provider of an industry-leading Master Data Management (MDM) and Product Information Management (PIM) platform, announced today it is partnering with Strategix GmbH, a boutique consulting company that specializes in innovative retail technologies and comprehensive systems integration. As a local implementation and support Winshuttle EnterWorks partner, Strategix provides consulting on business processes and technology selection, deep system integration, and implementation capabilities based on more than 20 years of experience.

"The rise of omnichannel and new regulations has put an increased pressure on retail brands to provide complete, up-to date, consistent information on all channels," said Kerry Young, Vice President and General Manager of Winshuttle EnterWorks. "We are excited to partner with Strategix and offer our clients the benefits of Strategix’s extensive experience on projects involving comprehensive integration of various PIM systems with category management, supply chain management and e-commerce environments." 

In today’s complex retail environment, a centralized PIM Tool is essential, alongside in-depth understanding of business processes in the retail and manufacturing industry. Strategix has supported leading retailers and brands in D-A-CH and Eastern Europe as they transform their merchandising processes and select the right technologies.

"We are happy to cooperate with Winshuttle EnterWorks and be able to promote and implement their innovative technology," said Jan Hanussek, the Founder and CEO of Strategix GmbH. "The widening scope of information and increasing speed of changes means that PIM and MDM systems used in our market are ready for a generation change. Many of our existing and potential customers are either lacking some critical product information or struggling with keeping the information up-to-date. EnterWorks will help us, not only to close these gaps, but offer a solution in addition to agile functionality as well."

For more information about Winshuttle EnterWorks, please visit https://www.winshuttle.com/enterworks.

About Winshuttle
Over 2,400 enterprises across the globe trust Winshuttle’s automation, product information management (PIM), and multi-domain master data management (MDM) software to drive business results at scale, become more agile and transform digital into a competitive advantage.

Winshuttle’s EnterWorks solution is a Multi-Domain MDM & business process automation solution provider that powers 2400+ brands including Fender, GSK, Thomson Reuters, Mary Kay, IDEA, US Foods, Ecolab, Carhartt, Rich Products, and many more. The EnterWorks platform is highly ranked by industry analysts as a Multi-Domain Master Data Management hub with deep Product Information Management (PIM) and Digital Asset Management (DAM) capabilities. Our flexible platform enables customers to deliver high-quality data and experiences across systems, channels, and audiences. Learn more at https://www.winshuttle.com/enterworks.

About Strategix
Strategix CFT is a boutique consulting company and system integrator in the areas of Category Management and Supply Chain Management. With more than 20 years of experience Strategix relies on a deep subject matter expertise of technical and business process related themes. In order to ensure the solutions meet customer needs in the best possible way Strategix provides hybrid/ multi-vendor solutions. Strategix has already helped leading retailers and manufacturers worldwide to execute a seamlessly integrated space and assortment management. Find out more at https://www.strategix.eu/.

MEDIA CONTACT:
Winshuttle EnterWorks
Sonia Villarreal
sonia.villarreal@winshuttle.com

Strategix CFT
Tel: +49(211)7584740
contact@strategix.de

PR Newswire

Cloud, Cybersecurity, and Modernization Will Power Digital Business Models and Increased IT Spending, say Global 2000 Executives: Infosys – HFS Research

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– Report delineates impact of COVID-19 across industries; causing seismic shifts in business transition

– 51 percent organizations consider remote work or hybrid workforce model to be the way forward

BENGALURU, India, Dec. 3, 2020 — Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together with HFS Research unveiled a market study titled, ‘Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime.’ Focusing on how the COVID-19 pandemic has impacted businesses across industries, this joint study by Infosys and HFS Research revealed that numerous organizations have accelerated the adoption of automation, digital business models, and the hyper-scale cloud to respond to customer needs quickly and competitively. The report also brought to fore a shift in corporate mindset to advocate change and digitize businesses.

The world changed overnight as COVID-19 created a state of upheaval and economic uncertainty, deeming the real-time prediction of complex risk scenarios as critical. The HFS Research spotlights the emergence of dynamic digital organizations energized by technology that has opened avenues for rapid progression and business growth. The report further highlights that more than digitizing processes, digital transformation is about business leaders reshaping existing business models and exploring new ways of uniting people, data, and processes to create value for their customers. The Infosys-HFS Research additionally emphasizes the strategies implemented by successful companies in various industries (G2K) to survive and thrive in the post-pandemic economy.

For the study, HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the economy riddled with the pandemic. It offers perspectives to develop an outlook for IT and business services in the current geopolitical environment.

Key findings:

  • Bigger impact: Almost 70 percent of respondents believe that COVID-19 will have a bigger impact than the 2008 downturn with budgets, supply chains, employee availability, and customer intimacy being impacted the most.
  • Businesses that will thrive: The public sector, banking, insurance, healthcare, life sciences, and the high-tech industry respondents are relatively confident as they see emerging opportunities for making appropriate investments amid the crisis.
  • Protecting the business: At least 65 percent of respondents are insulating their business from volatility by building diverse customer pools and investing in an agile business model. 
  • Digitize and Adapt: Over 60 percent of enterprises plan to accelerate their digital transformation initiatives and over 70 percent plan to change their product and service portfolio to drive greater customer value.
  • Critical IT investments to compete: Investing in creating a virtual, secure, and cloud-enabled IT environment that enables remote working at scale (virtualization, collaboration, security). Investments in the cloud, cybersecurity, and modernizing core IT apps and infrastructure are at the top of the priority heap.
  • Increased IT spending: Enterprises expect to increase their spending the most on business and digital consulting, followed by IT infrastructure services (including cloud). They expect the demand for IT and business process services to pick up to serve the dual purpose of driving digital while saving cash.
  • Unleash your people to thrive. Nearly 90 percent of organizations realize they need to reposition to unleash people in the new reality. Post-COVID, working arrangements will change dramatically. Only 37 percent prefer a return to an office-based environment. The work culture will evolve from siloed working to interdisciplinary collaboration.

Pravin Rao, Chief Operating Officer at Infosys said, "Post-COVID, we have witnessed accelerated scaling of digital across most enterprises. The strategic investment in cloud, cybersecurity, and modernization is not only helping businesses sharpen their focus on end-to-end customer journeys but also enabling them to do a lot more with much higher agility. With so much at stake to drive customer centricity and productivity, investment in employees and ensuring their well-being is of paramount importance. In a distributed work environment such as today, employees are an important centerpiece within the companies’ strategy framework and therefore, it is imperative for organizations to see how the hybrid work model can be made more effective, productive, resilient, and secure."

"A new dawn will emerge as the fog clears. We must embrace this brave new business world where a perfect alignment of business outcomes and their enabling technologies demand all our focus and creativity. We are living through the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is unravelling before our eyes.  What we have experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it," said Phil Fersht, CEO and Chief Analyst, HFS Research.

For a full copy of the report, please click here  

Methodology

HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the pandemic economy and to develop an outlook for IT and business services in the current geopolitical environment. HFS segmented the research findings according to its four phases of pandemic shock response: crisis, stabilization, realization, and unleashing people.

About Infosys Ltd.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Safe harbor:

"Certain statements in this release concerning our future growth prospects and financial expectations are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding Covid-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2020. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law."

PR Newswire

Picosun launches PicoOS™, a unified control software for PICOSUN® ALD modules and clusters

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ESPOO, Finland, Dec. 2, 2020  — Picosun Group, leading provider of AGILE ALD® (Atomic Layer Deposition) thin film coating solutions for industrial manufacturing, presents PicoOS™, the new, full stack operating system and process control software for PICOSUN® ALD equipment.

"PicoOS™ brings PICOSUN® ALD equipment control to the modern era. It is designed for wafer fabs and industrial environments where transition to Industry 4.0 is ongoing. Data-driven PicoOS™ enables future production solutions where machine learning, artificial intelligence, internet-of-things, and other new digital inventions are utilized for optimum industrial efficiency," says Dr. Jani Kivioja, CTO of Picosun Group.

Picosun’s proprietary PicoOS™ software combines individual ALD module, wafer handling and transfer system, and instrumentation control under one common graphical HMI (human-machine interface). This ensures easy, intuitive and user-friendly operation, maintenance, and configuration of the whole PICOSUN® ALD cluster.

PicoOS™ enables full factory integration via SECS/GEM protocol, process and system data logging down to 20 ms rate, and real-time export of all data for continuous monitoring and further analysis.

PicoOS™ operating system is specifically developed by Picosun’s own in-house software team for the company’s fully automated production ALD systems Morpher and Sprinter, and it will be implemented in all future PICOSUN® ALD tool platforms.

"PicoOS™ is designed to ensure the highest control precision and accuracy, the fastest service times, and the best user experience for our customers. Having in-house control over all features and sub-components of our PICOSUN® ALD solutions is a key part of our holistic service model," continues Kivioja.

PicoOS™ has freely configurable and scalable editor for ALD process recipe and processing job creation and storage, and recipes can be edited or new ones created any time during the ALD system operation. Configurable user levels and safety logic, instrumentation and interlocks guarantee safe use in day-to-day operations, and allow full access for tool management in maintenance situations. Maintenance procedures are sped up by specific clean-up and maintenance sequences inbuilt in the software.

Picosun provides the most advanced AGILE ALD® (Atomic Layer Deposition) thin film coating solutions for global industries. Picosun’s ALD solutions enable technological leap into the future, with turn-key production processes and unmatched, pioneering expertise in the field – dating back to the invention of the technology itself. Today, PICOSUN® ALD equipment are in daily manufacturing use in numerous leading industries around the world. Picosun is based in Finland, with subsidiaries in Germany, USA, Singapore, Japan, South Korea, China mainland and China Taiwan, offices in India and France, and a world-wide sales and support network. Visit www.picosun.com.

More information:
Dr. Jani Kivioja
CTO, Picosun Group
Tel: +358 50 321 1955
Email: info@picosun.com
Web: www.picosun.com

CONTACT:

Minna Toivola
D.Sc., Marketing Manager, Picosun Oy
Email: minna.toivola@picosun.com
Tel: +358 40 758 8748

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/picosun-oy/r/picosun-launches-picoos–a-unified-control-software-for-picosun–ald-modules-and-clusters,c3247997

The following files are available for download:

https://mb.cision.com/Main/16058/3247997/1343273.pdf

Picosun launches PicoOSâ„¢, a unified control software for PICOSUN® ALD modules and clusters

https://news.cision.com/picosun-oy/i/picoos—-a-new–unified-control-software-for-picosun–ald-modules-and-clusters,c2856759

PicoOSâ„¢ , a new, unified control software for PICOSUN® ALD modules and clusters
PR Newswire

discrimiNAT Next-Generation Firewall now available on Google Cloud Marketplace

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Chaser’s discrimiNAT firewall gives developers the ability to filter egress traffic by hostnames on Google Cloud’s platform.

LONDON, Dec. 2, 2020 — Chaser Systems today announced the availability of discrimiNAT, a next-generation firewall, on Google Cloud Marketplace, providing the capability to filter egress traffic by hostnames. This will simplify the effort required by developers and security architects alike in implementing a robust and cloud-native egress filtering solution.

The discrimiNAT features Chaser’s Deep Packet Inspection (DPI) engine, written in-house from the ground up, with the cloud and developer experience in mind. It features:

  • Configuration embedded within VPC firewall rules
  • Logging integrated with Stackdriver
  • 5-minute deployment
  • Enforced encryption levels for compliance, such as TLS 1.2 for PCI-DSS

"The internet has more than 4 billion IPv4 addresses; and a number that approaches infinity when it comes to IPv6. Ephemeral environments in the cloud come and go in minutes, and IP addresses assigned to services change in seconds from the dynamism and fault tolerance. When setting firewall rules, the world needed to move on from thinking in IP addresses to canonical names. This avant-garde capability has recently emerged across leaders in the public cloud, and Chaser’s discrimiNAT fits it on Google Cloud like a glove," said Dhruv Ahuja, Founder of Chaser Systems.

A discrimiNAT deployment brings immediate benefit with visibility of all outgoing data from customer-managed networks, such as preventing:

  • Unauthorised phoning home
  • Opt-out telemetry data
  • Data loss from a Remote Code Execution (RCE) vulnerability
  • Exfiltration with Server Side Request Forgery (SSRF)
  • Use of outdated cipher strengths either by client or server
  • Uncontrolled bounds in the supply chain of a software build

"We leveraged Google Cloud’s internal load balancer bump-in-the-wire technology to build a genuinely cloud-native and seamless solution. By staying away from a transparent proxy like a solution, a whole category of risks such as protocol downgrades and performance degradation were architected out. The engine is ready-to-go for the ever-evolving encryption standards of a democratised internet."

Search for discrimiNAT on Google Cloud Marketplace today.

Chaser Systems was founded in 2019 with a mission of delivering frictionless security software for use by agile developers in enterprise environments. Enthusiasts are welcome to their lab at Level39, Canary Wharf, London — the world’s most connected tech community and the renowned birthplace of Revolut and Digital Shadows — to see their technology working on a Raspberry Pi.

Web: https://chasersystems.com/

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PR Newswire

Laserfiche Named a Challenger in 2020 Gartner Magic Quadrant for Content Services Platforms

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LONG BEACH, Calif., Dec. 2, 2020 — Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market, and was recognized based on its completeness of vision and ability to execute.

"We are seeing a paradigm shift in the way that organizations view their content and processes in the wake of COVID-19. This shift has accelerated digital transformation initiatives," said Chris Wacker, CEO of Laserfiche. "Organizations need a content services platform that can provide secure access to critical information and rapid deployment of automated solutions. Laserfiche is proud to provide the platform that enables innovation for leading organizations around the world."

Laserfiche offers a product suite of content services — including e-forms, document management, workflow rules management, content collaboration, dashboard analytics, records management and audit trail — available as SaaS or self-hosted. The company recently unveiled enhancements to its content services platform, including:

  • Laserfiche Vault, a solution package and cloud-based services to support broker-dealer firms with WORM archival for SEC 14a-4.
  • Workflow Bots, expanded robotic process automation capabilities that allow organizations to enable last-mile integrations and build more complete, end-to-end solutions.
  • Smart Invoice Capture capabilities that use machine learning technology to automatically capture information from any invoice, in any format.
  • Direct Share capabilities, which allow users to share content from their Laserfiche repository with external customers or community members in an audited and tracked manner.
  • Out-of-the-Box CRM integrations that improve efficiency when saving and accessing customer information, and accelerate customer-facing processes.

"Our trust uses Laserfiche to process thousands of documents a day," said Levi Wong, head of electronic records at Essex Partnership University NHS Foundation Trust. "We utilize the robust workflow platform, which allows users to input directly into the patient record, saving time, reducing costs and improving the speed to data availability."

"Laserfiche innovations in process automation and highly-flexible industry solutions help customers increase productivity and optimize their costs," said Thomas Phelps IV, vice president of corporate strategy and CIO of Laserfiche. "This is why we believe Laserfiche is positioned as a Challenger, and was named a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms. On Gartner Peer Insights, customers give Laserfiche a 4.8 average rating (out of 5.0) in the Content Services Platforms market (as of Jan. 31, 2020) over the last 12 months1."

To learn more about Laserfiche among vendors in the content services platforms market, download a complimentary copy of the 2020 Gartner Magic Quadrant for Content Services Platforms here.

Gartner Disclaimers
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. See https://www.gartner.com/reviews/market/content-services-platforms/vendor/laserfiche.

About Laserfiche
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done.

Laserfiche pioneered the paperless office with enterprise content management. Today, Laserfiche’s cloud-first development approach incorporates innovations in machine learning and AI to enable organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services, healthcare and manufacturing—use Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Connect with Laserfiche:             
Laserfiche Blog | Twitter | LinkedIn | Facebook

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PR Newswire

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

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Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality

SOUTH SAN FRANCISCO, Calif., Dec. 1, 2020 — Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel quality management, ease of use, customer satisfaction, reliability, AI innovation, and its new omnichannel interaction platform for IT Service Management.

"We are honored to be featured in the Frost & Sullivan 2020 Contact Center Software Buyers Guide as a leading contact center vendor for the second year in a row. This recognition is further validation of our omnichannel contact center solution with their report noting our industry-leading ease-of-use and true omnichannel capabilities, both for omnichannel customer conversations and omnichannel quality management," said Michael McCloskey, Chief Executive Officer at Bright Pattern.

Bright Pattern strengths as recognized by Frost & Sullivan include:

Breadth of Platform Capabilities

  • All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.
  • Bright Pattern is one of the first providers to offer customer service messaging apps, particularly in an omnichannel environment.
  • Out-of-box integrations to CRMs and applications like Microsoft Teams for remote agents

Ease of Use/Deployment and Industry-Leading Availability

  • Due to the simplicity of the platform, Bright Pattern offers low license costs and professional services at a fraction of the cost of many other cloud-based vendors.
  • Bright Pattern provides 100% global availability and an active-active topology that can support up to 10,000 plus concurrent users in a single instance.
  • On the fly upgrades with no downtime to users.
  • One of the first cloud-agnostic platforms allowing the customer to utilize Amazon, Azure, or other data centers.

High Customer Rankings/Customer-Focused Development

  • For two consecutive years on Capterra, G2 Crowd, and other "not for pay" customer review sites, Bright Pattern customers rank the company higher than virtually every other cloud contact center, in categories from customer support to feature content. In winter 2019, G2 Crowd noted that Bright Pattern had the highest ROI in the industry per customer reviews and fastest time to deploy at half the industry average.
  • A customer and partner-led organization, Bright Pattern’s R&D is heavily driven by customer/partner feedback. For instance, its recently launched QM product saw 80 top feature requests from partners.

The buyers guide also provided customer recommendations, in which Bright Pattern was recommended as the best fit for companies looking for an omnichannel contact center solution, contact center artificial intelligence, and omnichannel communications for IT Service Management:

  • Omnichannel: "Companies looking at emerging channels such as messengers or mobile capabilities such as chat, video chat, or document sharing within their app into their customer care organizations would do well to look at Bright Pattern."
  • Artificial Intelligence: "For companies that are looking to infuse AI into customer contact, Bright Pattern’s Bright AI provides a plethora of choices as to how to do so, [including] integration with RPA vendors, intelligent bots, and messaging applications. In fact, the various technologies can easily be combined (e.g., creating a messaging application that provides instant access to a chatbot for assistance)."
  • ITSM and Service Management Enrichment: "For companies that want to extend investments in legacy service management platforms yet enrich service management through AI and automation, Bright Pattern for Service Management would be a good fit and provide solid ROI."

Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked for Interoperability, for Platform Functionality, and for Hosting Reliability and Scalability in the Omdia Buyer’s Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Download your free copy of the Frost & Sullivan 2020 Contact Center Software Buyers Guide

Additional Information

About Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

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http://www.brightpattern.com

PR Newswire

Re-Innovation of Thermal Imaging Technology – FOTRIC Releases Intelligent Thermal Imagers 340A & 340M

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SHANGHAI, Dec. 1, 2020 — Professional thermal imaging brand FOTRIC continues to innovate in technology for users to "enhance efficiency and ensure safety". In August, FOTRIC launched a temperature screening thermal imager for epidemic prevention and maintenance control. Recently, FOTRIC released a breakthrough: intelligent thermal imagers 340A and 340M, which are suitable for industrial equipment maintenance, power and electrical testing, building inspection, etc.

Looking back, FOTRIC has repeatedly achieved successes in product development. In 2017, FOTRIC participated in the USA CES Exhibition and its independently developed products were widely acclaimed. In 2018, FOTRIC won the first place in the electrical application category in the USA IR/INFO Conference. In 2019, FOTRIC’s newly developed product won the 2019 German iF International Industrial Design Award.

AI Boosted Performance

Industrial users are familiar with thermal imagers. However, 340A and 340M are not ordinary models. FOTRIC innovatively fuses AI technology with wisdom and agile genes and brings users an extraordinary intelligent control experience. For example, there is an AI Key supporting programming shortcuts to preset interfaces or functions.


Superior Imaging

"Temperature measurement" and "imaging" are the two core functions of the thermal imager. An easy-to-use thermal imager is inseparable from accurate temperature measurement and high-definition imaging. 340A and 340M are developed based on FOTRIC’s ten years’ solid technology focusing on accurate temperature measurement and thermal imaging. Their temperature measurement stability and consistency have reached the industry-leading level. For imaging, FOTRIC brings a breakthrough innovative technology – "MagicThermal" Multi-color Dynamic. This function allows advanced imaging performance under complex diagnoses and superior in-picture smart isolation of hot-spots for easy live analysis of areas of interest.


TurboFocus on the Go

The 340A model is equipped with an intelligent focusing system "TurboFocus", which realizes fast, accurate, and quiet one-button autofocus. While with the continuous focus function, users do not need to concern about focusing, and can just aim and shoot, which greatly improves the detection efficiency.

At present, FOTRIC seeks partners worldwide to provide local users with customized high-quality services.

About FOTRIC

FOTRIC is the world’s leading provider of precision temperature measurement infrared thermal imaging products and solutions.

Headquartered in Shanghai, China, FOTRIC has distributors in tens of countries and regions including North America, Europe, South Korea, Singapore, Australia, and Taiwan. FOTRIC’s sales network covers multiple fields including power, industry, scientific research, and security.

CONTACT: Celine, nsn@fotric.cn, www.fotric.com 

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PR Newswire

Frost & Sullivan Unfolds 5 Growth Opportunities in the Connected Work Industry for 2021

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Industry experts have outlined current business priorities, future technology requirements and business use cases

SANTA CLARA, Calif., Dec. 1, 2020 — The global pandemic has had a profound impact on company business models. The ubiquitous rise in remote work and the need to shift to virtual customer engagement due to elevated employee and customer safety concerns have accelerated digital transformation across industries and geographies. Today digital sustainability is universally acknowledged as a key enabler of business growth and competitive power in an increasingly-dynamic, tightly-connected, and highly-competitive global economy.

Connected work industry
Connected work industry

Cloud meetings, messaging, calling, and customer-care solutions came to the forefront during the pandemic as they provided the lifeline that remote workers and customers needed when access to company premises became severely restricted. To help companies identify new avenues for top-line growth and plan for a more fruitful 2021, Frost & Sullivan’s team of industry experts have compiled a complimentary insight: Top 5 Growth Opportunities in the Connected Work Industry for 2021 – What You Need to Know Now.

To download the complimentary insight, please visit: http://frost.ly/4xa

Gain insight into exciting new growth opportunities, strategic recommendations, best practices, and future developments in the following areas:

  1. Work in the cloud
  2. Video-first user experiences
  3. Mobile-ready communications and collaboration solutions
  4. Programmable platforms
  5. Cognitive collaboration

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion

Contact:
Francesca Valente
Global Corporate Communications
E: Francesca.Valente@frost.com 
http://ww2.frost.com

 

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PR Newswire

Rohde & Schwarz Cybersecurity launches new generation of high-speed network encryptors and software-based VPN Client

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MUNICH, Nov. 30, 2020 —

IT security expert Rohde & Schwarz Cybersecurity presents two new security solutions, approved by the German Federal Office for Information Security (BSI) for VS-NfD (RESTRICTED), NATO RESTRICTED and RESTREINT UE/EU RESTRICTED classification level:  R&S®SITLine ETH NG, a new generation of high-speed network encryptors, offering scalable transmission rates from 10 Mbit/sec to 40 Gbit/sec, and R&S®Trusted VPN Client, a software-based VPN Client, enabling users to work in a secure and encrypted mobile environment.

With R&S SITLine ETH NG, Rohde & Schwarz Cybersecurity provides application- and user-independent basic security for cross-location network communications for government agencies and enterprises. The variants of the product line are called R&S SITLine ETH-L, an encryptor for up to four independent 10 Gbit/sec lines, and R&S SITLine ETH-S, a compact system for lines with up to 1 Gbit/sec. The solution encrypts communications already at layer 2 level, thus also provides protection against operating errors if, for example, the wrong security level is selected for email transmissions of sensitive content. The network encryptor thus also guarantees users independence from telecommunications providers and component suppliers. The Rohde & Schwarz Cybersecurity Ethernet encryptors are "Security Made in Germany". With 30 years of crypto expertise, the manufacturer is one of the pioneers in the field of network encryption.

With R&S Trusted VPN Client, Rohde & Schwarz Cybersecurity facilitates encrypted, mobile work despite VS-NfD (RESTRICTED) requirements. The solution protects the network communication of a client platform (Windows laptop or tablet) with a government or corporate network over an untrusted network such as the internet. R&S Trusted VPN Client is software-based and requires no additional hardware, meaning that users can work on the move at the airport, from home office or from other public spaces without any restrictions. The "Always On" mode provides additional security. Users are always protected in untrusted networks. Thanks to its high scalability, R&S Trusted VPN Client can be individually adapted to changing work requirements at any time.

Press Contact:

Esther Ecke, Phone: +49 (0) 30 65 884 – 222, Email: Esther.Ecke@rohde-schwarz.com

Rohde & Schwarz Cybersecurity is a leading IT security company that protects the digital assets  of companies and public institutions worldwide from cyberattacks.

www.rohde-schwarz.com/cybersecurity

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