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Global Financial Firms Agree Automation, Remote Collaboration, Cloud, and Data Analytics are Biggest RegTech Priorities Following COVID-19 Pandemic


AxiomSL’s survey of financial risk and regulatory compliance professionals in EMEA aligns with North American survey results stressing continued investment in tech infrastructure

LONDON, Feb. 25, 2021 — The 2020 AxiomSL annual user conferences in North America and EMEA regions have produced a clear consensus among global financial risk and regulatory compliance professionals on the most critical issues for the year ahead. According to surveys of participants in both events, automation, remote collaboration, cloud, and data analytics need to be the priorities for risk and regulatory compliance professionals as they chart a course to recovery following the COVID-19 pandemic.

"Regulatory reporting and risk management tends to be heavily influenced by regional regulatory requirements and pending legislation that will affect risk professionals in their own back yards, but this year has been very different," said Ed Royan, Head of Global Product, AxiomSL. "In many ways, the COVID-19 pandemic has created the need for a more concerted, technology-driven, global response to regulatory reporting – one that addresses the need for seamless collaboration among disparate teams, increased automation, and a continued expansion of data analytics capabilities," Royan continued. "Indeed, firms are seeing the benefits of RegCloud®, our secure cloud offering that insulates clients from both technology regulatory changes while enabling efficient outcomes across the global regulatory reporting landscape." 

Following are some of the key findings of the AxiomSL EMEA client survey:

  • Automation is the top challenge for next two years: Financial risk and regulatory professionals on both sides of the pond say eliminating manual processes is the top challenge their organizations will face over the next two years, with 28% of EMEA respondents and 29% of North American respondents saying their organizations are focused on automation.
  • Remote collaboration is the top operational challenge: More than half of respondents to the EMEA survey (51%) cited collaborating with teams while working remotely as the top operational challenge they have faced during the pandemic. Among North American respondents, 41% cited remote collaboration as the biggest operational challenge.
  • Data analytics and cloud come into focus: After years of resisting cloud adoption, many EMEA and North American financial institutions are finally gearing up to make the move. When it comes to regulatory technology spending over the next two years, enhanced data analytics is the top area of focus among 32% of EMEA and 29% of North American survey respondents. Cloud deployment followed with 23% of the vote among both EMEA and North American respondents.
  • RegTech budgets largely unchanged for 2021: The majority of EMEA (65%) and North American (70%) financial risk professionals said their regulatory technology budgets were not influenced by the COVID-19 crisis, while 22% of EMEA and 19% of North American respondents said they would spend less as a result of the pandemic. The remaining 13% of EMEA respondents and 11% of North American respondents said their firms would spend more on regulatory technology this year.

The two surveys were conducted independently as part of AxiomSL’s annual EMEA User Conference, which was held virtually on November 19, 2020, and North America User Conference, which was held virtually on June 18, 2020. Survey respondents represented a cross-section of financial risk and regulatory professionals from global systemically important banks (G-SIBs), regional banks, and foreign banking organizations (FBOs). The full report is available here: https://www.axiomsl.com/impacts-and-trends-in-risk-and-regulatory-reporting/

About AxiomSL
AxiomSL, a leading global provider of solutions and managed services, delivers efficient risk and regulatory data-management and reporting outcomes for financial institutions. Clients leverage AxiomSL’s solutions across financial, liquidity, capital and credit, shareholding disclosure, trade and transaction, and tax mandates. Its single, fully managed, audit-empowered offering, RegCloud® – AxiomSL’s ControllerView® platform in the cloud, futureproofs clients against technology and regulatory change. AxiomSL’s client base spans national, regional, and global financial institutions. These comprise banks with $45 trillion in total assets including 80% of G-SIBs; investment managers with $13 trillion in assets under management; and 30% of the top 60 US broker-dealers representing $44 billion in shareholder equity. It covers 110 regulators across 50 jurisdictions. AxiomSL ranks in the top 20 of the Chartis RiskTech100®.

For more information, visit www.axiomsl.com 

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John Roderick

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Email: john@jroderick.com

 

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Gale and Bodleian Libraries at University of Oxford Announce the Gale Scholar Asia Pacific, Digital Humanities Oxford Fellowships


FARMINGTON HILLS, Mich., Feb. 25, 2021 — The Bodleian Libraries and Gale, a Cengage Company, are delighted to announce the launch of the Gale Scholar Asia Pacific, Digital Humanities Oxford Fellowships program. Funded by Gale, the fellowships will support three scholars for a three-month period of research into a digital humanities related topic at the University of Oxford, using the Centre for Digital Scholarship of the Bodleian Libraries. The goal of the program is to encourage emerging digital humanities scholarship in the Asia Pacific region and progress the contribution of non-Western and regional perspectives in the field of digital humanities research.

The Bodleian Libraries and Gale would like to congratulate the following candidates awarded the fellowships in 2021/2022 as well as highlight the projects they will be pursuing:

  • Dr. Tuo Chen, research assistant professor, faculty of history,
    Nankai University, China
    Project: Dr Chen’s project, The Communication Circuit of Chinese Christian Books (1807-1949), aims to extend his doctoral work on Chinese and Western Book culture and cultural exchange by examining Chinese Christian books.
  • Dr. Hsuan-Ying Tu, assistant professor in early modern history, school of history and researcher of the Research Centre for Digital Humanities,
    Renmin University of China
    Project: With her project, Clientage, Politics and the Elizabethan Regime: Digital Humanities and New Perspectives, Dr. Hsuan-Ying Tu will use the digital humanities to unravel the web of deliberately complex papers left by Elizabethan ‘spymaster’ Francis Walsingham and others and explore ways to visualize these webs of data and power relationships.
  • Dr. Mark Byron, associate professor in modern and contemporary literature, department of English, University of Sydney
    Project: Dr. Byron’s project, Digitizing Samuel Beckett’s novel Watt: The Beckett Digital Manuscript Project and Beyond, aims to widen historical understanding of the novel by placing it within the historical context of its composition during the Second World War. Dr. Byron’s ambition is to open complex manuscripts to a wider readership through building digital ‘clues‘ and pathways so readers can explore contexts and the relationships of this work to contemporary issues of political radicalisms and migration.

"Welcoming our first cohort of Gale Fellows is tremendously exciting. They are a group of leading researchers and academics who will advance their respective fields through exploring new forms of scholarship using digital techniques and approaches," said Richard Ovendon, Bodley’s librarian in the University of Oxford. "The Bodleian Libraries are excited at the prospect of working with these three talented individuals as they pursue ambitious projects that will advance our understanding of the humanities, based on our rich holdings of primary sources in both physical and digital form."

Along with access to the special collections of the Bodleian Libraries, the fellows will be able to access Gale Primary Sources and the Gale Digital Scholar Lab to assist them with their digital humanities initiatives.

"We are thrilled at sponsoring these fellowships and know these three scholars will enjoy a rich experience at the University of Oxford," said Terry Robinson, senior vice president and managing director of Gale International. "Gale will continue to publish rich and varied primary document archives and are fully committed to the ongoing development of the Gale Digital Scholar Lab which, I’m sure the three scholars will make use of at Oxford. Our commitment to enabling digital scholarship is at the core of our values and I look forward to many years ahead of cooperating with the Bodleian Libraries and the University of Oxford."

The fellows will start their new posts at the University of Oxford between October 2021 and May 2022. They will be expected to present their work at TORCH (The Oxford Centre for Research in the Humanities) and can propose to develop a digital resource or other innovative output during their time at Oxford.

To learn more about the fellowship projects, visit the Digital Humanities Oxford Fellowships webpage.

About Cengage and Gale
Cengage, an education technology company serving millions of learners in 165 countries, advances the way students learn through quality, digital experiences. The company currently serves the K-12, higher education, professional, library, English language teaching and workforce training markets worldwide. Gale, a Cengage company, provides libraries with original and curated content, as well as the modern research tools and technology that are crucial in connecting libraries to learning, and learners to libraries. For more than 60 years, Gale has partnered with libraries around the world to empower the discovery of knowledge and insights – where, when and how people need it. Gale has 500 employees globally with its main operations in Farmington Hills, Michigan. For more information, please visit: www.gale.com/intl.

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About the Bodleian Libraries
The Bodleian Libraries at the University of Oxford is the largest university library system in the United Kingdom. It includes the principal University library – the Bodleian Library – which has been a legal deposit library for 400 years; as well as 27 libraries across Oxford including major research libraries and faculty, department and institute libraries. Together, the Libraries hold more than 13 million printed items, over 80,000 e-journals and outstanding special collections including rare books and manuscripts, classical papyri, maps, music, art and printed ephemera. Members of the public can explore the collections via the Bodleian’s online image portal at digital.bodleian.ox.ac.uk or by visiting the exhibition galleries in the Bodleian’s Weston Library. For more information, visit www.bodleian.ox.ac.uk

Media Contact:
Kayla Siefker, Gale, a Cengage company
248-915-9624
kayla.siefker@cengage.com

Dr. Tuo Chen
Dr. Tuo Chen

 

Dr. Hsuan-Ying Tu
Dr. Hsuan-Ying Tu

 

USYD SLAM head shots John Wolley Library August 2018
USYD SLAM head shots John Wolley Library August 2018

 

 

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inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries

LONDON, Feb. 25, 2021 — Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry challenger. Its inConcert Omnichannel Contact Center solution has steadily gained traction in the market by helping businesses enhance their customer service capabilities, reduce costs, and energize business operations.

inConcert
inConcert

"inConcert offers one of the industry’s most comprehensive and diverse portfolios comprising modules and applications that respond to various challenges across the CX space. inConcert Omnichannel Contact Center, the core of the product portfolio, presents powerful contact center features such as dialing, messaging, interactive voice response (IVR), recording, and integration capabilities enhanced by AI," said Federico Teveles Research Analyst, CX. "Its products support the management of interactions across 11 channels through a unique, single interface. It also delivers one of the largest sets of channel options covering voice, mail, SMS, webchat, Web Forms, video, Instagram, YouTube, Twitter, Facebook, and WhatsApp."

Furthermore, the company delivers systems that are not a part of the core of a contact platform but add value and meet customer needs without requiring third-party application integration. Some of these systems include chatbots and virtual assistants, workforce management, speech analytics, and quality assurance. Meanwhile, its wide array of plug-and-play business applications covers the entire life cycle of customers and enhancing their revenue-generating opportunities.

inConcert complements its wide portfolio with its advanced customization tools to provide tailor-made solutions that clients can use by themselves with proper training. It substantially expanded its portfolio in 2020 to include complete functional modules that adhere to the latest technological trends in terms of artificial intelligence (AI), robotic process automation (RPA), omnichannel capabilities, and mobility. Some of these upgrades are the inConcert Video Contact Center for video calls, a mobile app for inConcert Marketing & Sales, a machine learning-based lead distributor, an AI module for inConcert HelpDesk, and a new speech analytics technology.

"inConcert’s excellent post-sales customer services across training, business consulting, professional services, and 24/7 customer support give it a further advantage in the CCaaS market," noted Teveles. "It performs the entire solution delivery process, from analysis, customization, implementation, and onboarding to training and support all by itself by working alongside clients. Overall, its high-quality solutions and deep customer focus have helped it expand into diverse industries and markets all over the world."

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.

Contact:

Kristen Moore
P: 210.247.3823
E: kristen.moore@frost.com

About inConcert

Since 2001 inConcert has been developing software and implementing technological solutions for contact centers, customer service, marketing and sales – deployed in on-premises and SaaS modes – that help organizations of different industries and sizes to increase their revenues, reduce operating costs and provide an excellent experience for their customers.

For further information visit https://www.inconcertcc.com/en/

 

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Huawei opens the first DIGIX Lab in Asia Pacific to empower developers to build a digital future

SINGAPORE, Feb. 24, 2021 — Huawei Mobile Services (HMS) today announced the opening of DIGIX Lab in Singapore, its first in the Asia Pacific region to serve as an innovation hub for mobile app developers in the region to drive idea exchange, business growth and collaboration.

Equipped with AR, VR, AI, HMS Core kits and other open technological capabilities, the Lab offers a space for developers to connect and experience the full range of HMS developer resources. The DIGIX Lab services can also be accessed online, allowing developers across the region to make use of the resources virtually.

"In the era of 5G, HMS aims to build a ‘1+8+N’ all-scenario mobile ecosystem and empower developers and partners in the region to innovate and build a digital future. The new DIGIX Lab serves as an all-encompassing innovation hub to give developers the boost they need to succeed. Huawei will continue to strengthen our collaboration with partners and institutions in the community and cultivate a resilient, evolving pool of tech talents in the Asia Pacific region" said Shane Shan, Director of Asia Pacific Huawei Consumer Cloud Service.

Under the "1+8+N" Seamless AI Life strategy, the smartphone serves as One (1) centre, and Huawei’s ecosystem partners connect across Eight (8) supporting Huawei devices to create a fully connected IoT environment consisting of Endless (N) services. HMS supports this strategy by bridging innovative mobile apps and IoT products through Huawei’s hardware and software capabilities. Together with Huawei’s AI-powered system and cloud computing solution, it ultimately establishes an all scenario AI living for Huawei end users.

Connect, Communicate, and Collaborate at Huawei DIGIX Lab

DIGIX Lab is divided into three main zones where developers, partners and tech enthusiasts can connect, communicate and collaborate within the community:

  1. Experience zone: An area for visitors to experience Huawei’s "1+8+N" all-scenario ecosystem. This area displays the latest smartphone models, and eight different types of Huawei devices including tablets, PCs, smart wearables and VR smart glasses. In addition, third party IoT home products supported by HUAWEI HiLink are also exhibited here.
  2. Engage zone: A multipurpose zone with a collaborative area and training rooms to support community building. Developer programmes such as trainings, workshops, industry and networking events will be held in this area. Meanwhile, tech enthusiasts or individual developers can also book the space to host community events related to mobile app development.
  3. Enable zone: This zone consists of three meeting rooms where developers who are facing challenges while developing an app can meet with Huawei engineers or business teams to get hands-on support. Four debug terminals are also available at the lab to support developers with the resource requirement.

Visitors from all around the region can tour the DIGIX Lab virtually via https://developer.huawei.com/consumer/en/DIGIXLab-Offline?page=0. Besides walking through the space digitally, online visitors can learn about HMS’ latest developer resources and offerings, join Huawei’s Developer Programs and webinars and get connected to technical support. Additionally, developers can access featured remote services such as Cloud Debugging and Cloud Testing, allowing them to debug and test run apps remotely on any of the latest Huawei devices, including the popular HUAWEI P Series and HUAWEI Mate Series.

Fuelling developer innovations through Huawei Mobile Services Ecosystem

The opening of DIGIX Lab complements other tools and programmes available to developers in the region to fuel innovation through the HMS ecosystem.

HMS recently launched HUAWEI Developers app, an official open platform for Huawei developers to manage their apps backend system, access the latest developer activities and receive event notifications on the go.

Additionally, HMS will introduce three developer community programmes in APAC this year, including the HUAWEI Student Developers (HSD), the HUAWEI Developer Groups (HDG) and the HUAWEI Developer Experts (HDE) to help developers of all levels grow with the HMS ecosystem. Developers in APAC will also be able to sign up for training courses to learn how to deploy HMS development tools into their apps and receive the "Huawei Developer Certification" upon course completion.

Adding value to app owners and developers with HMS

The HMS ecosystem has achieved rapid growth globally and it is now the top three largest mobile ecosystem in the world with over 700 million global users. As of the end of 2020, there are over 2.3 million HUAWEI Developers registered – a 77% increase over one year.

App owners who wish to integrate their apps into the HMS ecosystem, will be able to reach out to HMS’ strong user base through its hybrid, multi distribution platforms, such as HUAWEI AppGallery, HUAWEI Browser and Petal Search.

The latest version of HMS Core 5.0, which consists of 56 open capabilities and 12,981 APIs, provides comprehensive functions to support developers to integrate apps easily. Besides, developers can also access to HMS local technical teams to seek assistance during the process.

Moving forward, HMS will continue its investment in the technological capabilities and provide localised operational support to developers to foster mobile innovation in an evolving landscape.

Color Star Technology Co., Ltd. (NASDAQ: CSCW) Announces $26 Million Private Placement for Upgrade to Artificial Intelligence and Virtual Reality Technologies

NEW YORK, Feb. 23, 2021 — Color Star Technology Co., Ltd. (NASDAQ: CSCW) (hereinafter referred to as "Color Star" or the"Company"), today announced a private placement of $26 million at price of $1.30 per share. The proceeds from this placement will be used toward the development of Artificial Intelligence (AI), Augmented Reality (AR), and Mixed Reality (MR) technologies to create virtual communities for the Company’s software application (hereinafter referred to as the "Color Star APP").

Since its launch in September 2020, the Color Star APP has already acquired a registered user base exceeding 1 million and growing, and is also the first online software that focuses on interactions with celebrities. The Company is currently collaborating with Silicon Valley software engineers and a Chinese technology R&D company to create AI with blockchain technology. Specifically, the collaboration will focus on the development and application of 3D virtual reality (VR) technology to online concerts, in the hope of recreating these concerts as "live" concerts, and resolving the solitary and non-interactive nature of online concerts. The Company’s goal is to transform the experience of an online concert to that comparable to watching it in-person. Towards this end, the company has also invested heavily in MR, which is an extension of VR and AR. The creation of MR scenes gives the audience, who are sitting in front of their screens at home, a similar experience to being at a live concert, where they are immersed in 3D scenes with their senses activated. At the same time, they can communicate with other participants from around the world through virtual communications, and interact with celebrities in real time. MR technology also allows other benefits, such as allowing for real-time on-site seat selection, so that there will no longer be a single ticket price for online concerts, but different seats reflecting different viewing angles and price levels, which creates an overall more customized and realistic experience.

Because the Company’s existing 2D products are unable to resolve the issue of dizziness for the audience, it will launch a more futuristic naked-eye 3D vision technology, allowing audiences to nearly replicate the experiences of live scenes. The Company also plans to develop a wireless Bluetooth headset technology that allows for real-time, high-quality, surround-sound to complement and enhance the virtual experience.

The CEO of Color Star, Mr. Luke Lu, commented: "The upgrade and development of AI and AR technology will be a revolution for the Company. We are collaborating with many top research institutions and technical professionals to create an AI that is unique to Color Star which combines AR and MR technologies. This integration of AR and MR will create a realistic virtual world, and demonstrates that Color Star is not only an internet company but also a high-technology company. The Company has plans to establish a center in Silicon Valley that focuses on the research and development of VR, which will be integrated into the Company’s various businesses, including offline and online concerts, celebrity education, and peripheral product sales, so that users are not only viewinga web page on 2D, but actually merging parts of VR with reality."

"Color Star’s upgrade and development in AI and AR is expected to be a breakthrough in the field of technological development. The application of VR is expected to be inevitable for many industries, including the future of online video, communication, and entertainment. We hope this time the VR we develop and create will bring our users an unprecedented experience. I believe with the development and application of more advanced AI and AR technologies, there will be more reasons for users to experience the Color Star APP, and our user base will grow rapidly. In the meantime, the application of multiple scenes will soon be reflected in the Companys upcoming online concerts. With the entertainment revolution driven by the development and upgrade of new technology, the Company expects to attract more audiences worldwide. In addition, blockchain technology can be used in various applications in the near future, such as helping the Company in the development of its copyright platform, celebrity interaction platform, peripheral product sales, and concert ticket sales businesses," concluded Mr. Lu.

Forward-Looking Statement

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements.  Forward-looking statements are not guarantee of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company’s expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following:  the Company’s goals and strategies; the Company’s future business development; product and service demand and acceptance; changes in technology; economic conditions; the growth of the educational and training services market in China and other countries where CSCW conducts its business; reputation and brand; the impact of competition and pricing; government regulations; fluctuations in general economic and business conditions and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the Securities and Exchange Commission.  For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company’s filings with the U.S. Securities and Exchange Commission, which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward–looking statements to reflect events or circumstances that arise after the date hereof unless required by applicable laws, regulations or rules.

For more information, please contact:

William Tu
Skyline Corporate Communications Group, LLC
One Rockefeller Plaza, 11th Floor
New York, NY 10020
Office: (646) 893-5835
Email: wtu@skylineccg.com 

Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically Cutting Frustration of Remote Agents with Bright Pattern Contact Center

Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital channels with a 100% remote workforce

SOUTH SAN FRANCISCO, Calif., Feb. 22, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by Zerorez Atlanta to provide a personalized customer experience over inbound and outbound voice, chat, and text message channels. Zerorez Atlanta performed extensive research to determine the optimal omnichannel cloud contact center vendor that they could recommend to all Zerorez franchises across 60 U.S. cities and found the perfect partner in Bright Pattern.

Read Full Success Story

Zerorez Atlanta experienced outages lasting as long as five hours every couple of months with its existing cloud contact center provider, and they lacked remote functionality for their fully remote workforce. The company also experienced problems integrating the contact center platform to its proprietary CRM. After evaluating multiple vendors, Zerorez Atlanta chose to partner with Bright Pattern because of its flexible integrations, ease-of-use, modern technology and features, and significantly lower setup costs.

With Bright Pattern’s platform, Zerorez Atlanta saw a massive decrease in agent frustration, with complaints from agents dropping by 75% in the first month alone. Zerorez Atlanta has also seen almost no downtime, allowing the company to provide better customer service without the frequent outages experienced with its prior cloud contact center provider. Zerorez Atlanta has also seen cost savings and fast ROI due to a combination of lower deployment costs and the elimination of lengthy, frequent downtime. Zerorez Atlanta has already saved an average of 30 to 40 dollars per agent per month while also reducing average call handling times by at least 30 seconds per call since moving to Bright Pattern. Furthermore, Bright Pattern’s software was able to automatically diagnose connectivity issues for remote workers and notify Zerorez Atlanta agents when connectivity issues were caused by the agent’s internet connection.

“When we implemented Bright Pattern’s platform, agent frustration dropped dramatically,” exclaimed Brandon Colton, Customer Care Operations Manager at Zerorez Atlanta. “Rather than spending all day fighting the software, agents are now helping customers. Bright Pattern has made being a 100% remote workforce easy and reliable. From the moment we partnered with Bright Pattern, the process couldn’t have been smoother.”

Zerorez Atlanta plans to integrate more technology with Bright Pattern’s platform to make the customer and agent experience even better and more tailored for their use cases. In the upcoming months, Zerorez Atlanta plans to implement AI into their CX operations through chatbots and live chat on their website.

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-first architecture; and the ability to modify without the use of outside services. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users-without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

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Planful and Acumatica Partner to Bring Modern, Cloud-Based FP&A to Customers


Leader in Cloud Financial Planning and Analysis Becomes Top Planning Extension for Acumatica’s Cloud ERP Solution

REDWOOD CITY, Calif., Feb. 18, 2021 — Planful Inc., the pioneer of financial planning and analysis (FP&A) cloud software, today announced it has partnered with Acumatica to give users of both platforms an industry-leading solution for tightly integrated, cloud-based ERP (Enterprise Resource Planning) and FP&A.

Acumatica is a comprehensive cloud ERP solution optimized for ease of use, adaptability, mobility, and security. As a recommended extension for Acumatica, Planful provides numerous unique capabilities for FP&A compared to alternative platforms, including:

  • Fast, flexible implementation using Planful Now, a package of quick-start solutions that helps enterprises meet critical use cases in just weeks.
  • Excel syntax support for ease-of-use with existing Excel charts and processes.
  • Ability to seamlessly process large amounts of data to create a scalable, stable experience for the end user.
  • Fast cloud deployment with rapid configuration and seamless product updates.

"This partnership brings the power of Planful’s end-to-end platform for financial planning, consolidation, and reporting & analysis together with Acumatica’s robust ERP solution," said Kyle Van Jahnke, Vice President of Global Partnerships, Planful. "With Planful, Acumatica customers will now be able to automate and accelerate FP&A activities to drive faster and more agile planning and decision-cycles, and elevate the financial IQ of the organization."

This partnership signals that the Planful Platform meets the highest standards set for Acumatica integration and functionality. It also points to Planful’s commitment to Acumatica quality measurements and alignment to future Acumatica roadmap releases.

"We’re proud to partner with Planful to meet our customers’ growing business demands," said Christian Lindberg, Vice President of Partner Solutions, Acumatica. "Customers who want to stay competitive need flexible, responsive FP&A cloud software such as the Planful Platform to execute their long-term business strategies."

To learn more about Planful and Acumatica’s partnership, click here.

About Planful
Planful (formerly Host Analytics) is the pioneer of financial planning and analysis (FP&A) cloud software. The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and visual analytics. More than 800 customers, including Boston Red Sox, Del Monte, TGI Friday’s, and 23andMe, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy across the end-to-end FP&A process. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.

About Acumatica
Acumatica provides cloud-based business management software that enables small and mid-size companies to accelerate their businesses.  Built on cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. For more information, visit www.acumatica.com.

Contact
press@planful.com

Additional Resources
Hear from Planful customers
Explore FP&A use cases
Discover Continuous Planning
Join the conversation on social media: LinkedIn, Twitter, or Facebook.

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Crunchfish enrolled to leading international payment network’s partner program

STOCKHOLM, Feb. 18, 2021Crunchfish AB ("Crunchfish") announces its enrolment into a leading international payment network’s partner program with its Digital Cash solutions. As a technology partner, Crunchfish will get access to specifications and toolkits enabling integration with their payment network.

Crunchfish’s patent pending Digital Cash solutions are built on a two-tier offline vs. online settlement architecture. As a technology partner, Crunchfish will work with solutions architects and have access to specifications and toolkits enabling Digital Cash development, integration and certification with their payment network. Crunchfish is sponsored by the payment network’s innovation team in India into this program.   

"To be invited into this partner program is an important milestone for the company and a testimony of Crunchfish’s technology prowess. It suggests that Digital Cash is a promising solution that may become an integral part of digital payments of tomorrow.", says Crunchfish’s CEO Joachim Samuelsson.

For more information, please contact:
Joachim Samuelsson, CEO Crunchfish AB
+46 708 46 47 88
joachim.samuelsson@crunchfish.com

Ulf Rogius Svensson, IR & Marketing Manager
+46 733 26 81 05
ulf.rogius.svensson@crunchfish.com

Vastra Hamnen Corporate Finance AB is the Certified Adviser
Email: ca@vhcorp.se 
Telephone +46 40 200 250.This information is information that Crunchfish AB is obliged to publish in accordance to the EU Market Abuse Regulation. The information was provided by the contact person above for publication on February 18, 2021.

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210218 – Crunchfish enrolled to leading international payment network’s partner program

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Digital Cash Partner6

Nintex Unveils Nintex Workflow Cloud Enhancements with Actionable Process Intelligence


Company’s next gen workflow automation cloud platform includes state-of-the-art data technology, added functionality and pre-built connectors to automate and optimise enterprise-grade workflows even faster

MELBOURNE, Australia, Feb. 17, 2021 — Nintex, the global standard for process management and automation, today announced the latest enhancements to the company’s next generation cloud platform, Nintex Workflow Cloud®, which features seamless integration with Nintex Analytics to provide customers and partners with real-time data analytics related to the performance of their digital workflows.


 

Nintex Workflow Cloud is a cloud process platform helping organisations digitally transform their operations. The platform features integrated capabilities for process mapping, process optimisation and end-to-end automation including robotic process automation (RPA), workflow automation, digital forms, DocGen® and more. Deep cross-platform integrations with Nintex Workflow Cloud facilitate the unification of current and new workflows with existing systems of record whether through Microsoft 365, Google, Salesforce, legacy or on-premises tools. 

"We are committed to delivering process management, automation and optimisation technology that improves how people work and provides competitive advantages for every organisation that standardises on Nintex," said Nintex Chief Product Officer Neal Gottsacker. "By seamlessly integrating Nintex Workflow Cloud with Nintex Analytics, our customers and partners benefit from a robust data infrastructure that reports on workflows across an organisation’s entire Nintex deployment. This provides clear visibility into vital process data and helps every organisation be more agile – by identifying processes that are running effectively and those that could be improved based on real-time, actionable process intelligence."

Notable new features and functionality in the latest release of Nintex Workflow Cloud include:

  • Optimise workflows and processes with real-time analytics 
    Nintex Analytics provides state-of-the-art data analytics with real-time accuracy to ensure key insights that scale as organisations’ automation initiatives grow. Pre-built dashboards and widgets provide immediate insights into workflows and automated processes with easy-to-use data visualisation.
     
  • Highly-requested functionality for Nintex Workflow Cloud 
    New Nintex Workflow Cloud functionality helps drive digital transformation even more easily via customer-requested Repeating Sections, Draft Forms Save and Continue, and Multiple Approvers.
     
  • Pre-built connectors to extend the value of enterprise investments 
    Additional out-of-the-box connectors to key systems of record like Google Directory, Google Calendar, Google Tasks, Google Docs, Trello, Microsoft Exchange Online, and more, are also now available. 

Accelerating digital transformation across the enterprise and industries
Nintex Workflow Cloud is designed to be easily leveraged by a broad-range of software users — from business analysts, to IT and ops professionals, and professional developers — to accelerate enterprise-wide and industry-specific digital transformation use cases.

With an intuitive drag-and-drop design canvas and pre-built connectors, Nintex Workflow Cloud customers and partners have The Power of Process™ at their fingertips and the ability to turn a Nintex Promapp® process map into an automated workflow, with the Nintex Workflow Generator button, and to easily create digital workflows, RPA botflows and forms that help eliminate paper from the workplace. IT pros and app developers with more advanced skills also can rapidly create complex process apps and custom connectors in Nintex Workflow Cloud, as well as automate actions in third-party platforms by leveraging Nintex APIs and Xtensions framework.

Today organisations across every industry turn to Nintex Workflow Cloud for their digital business and transformation needs — from tech leaders like Zoom Video Communications, Inc., to construction companies like BNBuilders, to beverage manufacturers like New Belgium Brewing.

New Belgium standardised on Nintex over 12 years ago to drive efficiencies across its business and to create stronger customer engagement with the company’s Business System Analyst Tye Eyden saying, "At New Belgium, Nintex is a great tool in our toolbox – it really is a Swiss Army knife."

Most recently, New Belgium leveraged Nintex Workflow Cloud to support privacy compliance and will share its cloud automation success story on 9 March as part of the "Automate Faster & Smarter with Nintex Workflow Cloud" virtual event. Read the Nintex-New Belgium Brewing case study to learn more at https://www.nintex.com/case-study/new-belgium-brewing-privacy/.

Media Contact
Laetitia Smith
Nintex 
laetitia.smith@nintex.com
cell: +64 21 154 7114

About Nintex
Nintex is the global standard for process management and automation. Today more than 10,000 public and private sector organisations across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Product or service names mentioned herein may be the trademarks of their respective owners.

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Bambuser Expands Live Video Shopping Production Capabilities for with Launch of Dual Hosting & External Camera Compatibility

Latest platform developments bring retailers greater flexibility and control over creation and delivery of interactive e-commerce experiences

STOCKHOLM, Feb. 13, 2021 — Bambuser today announced the launch of new dual host broadcasting capabilities and compatibility with external cameras and software, two in-demand features that give brands and retailers greater flexibility and control over their Live Video Shopping productions. The product updates closely follow several other major platform enhancements released to help customers increase awareness of and drive traffic to their interactive e-commerce initiatives. 

Dual Hosting for Split Screen Broadcasting
Bambuser’s Dual Hosting solves production challenges posed by stay-at-home recommendations and social distancing requirements, enabling Live Video Shopping events to have hosts and guests in different locations. As part of the Broadcaster app for iOS, Dual Hosting enables brands and retailers to easily produce shows featuring different hosts, guests and other influencers, each from a different location. The platform currently supports two simultaneous connections without lag, quality degradation or interruption to the platform’s e-commerce functionality. 

During extensive beta testing, Bambuser observed lifts in viewer engagement metrics such as the quantity of activities in the live chat during shows that leveraged dual hosting. The company attributes this improved performance to the more immersive and conversational nature of the split screen, dual host experience. 

Bambuser’s dual host broadcasting is currently in final testing and will be rolling out broadly within the next couple of months. To see how the dual host streaming works, check out this video: http://bmb.sr/dual

External Camera Compatibility
Expanding on the platform’s extensive mobile capabilities, Bambuser now supports the use of external hardware and software in show production. By leveraging Real-Time Messaging Protocol (RTMP), Bambuser now provides brands and retailers with more opportunities to create shows using the cameras and other tools of their choosing. With this added flexibility, they have more opportunity to deliver unique experiences and polished programs in line with their brands.

"Every day, our development team focuses on anticipating the needs of our customers as well as our customers’ customers. We’re incredibly proud to announce dual hosting and external camera compatibility, as we believe these features deliver benefit to both those groups," said Jesper Funck, Chief Product Officer at Bambuser. For our retail and brand partners, we’re giving more power to customize the format and production quality of their shows. For their customers who participate in Live Video Shopping, we’re offering more engaging and interactive experiences that are consistently the highest quality possible."

A pioneer in live video streaming since inception in 2007, Bambuser is pursuing an aggressive product development strategy to ensure the platform remains the most feature rich and robust available. The company is leveraging the recent investment of $60 million from renowned fashion and technology investor Anders Holch Povlsen along with Lancelot Asset Management AB, TIN Fonder and Handelsbanken Fonder, to accelerate its timeline for rolling out new capabilities. 

Contact information
Maryam Ghahremani
CEO Bambuser
press@bambuser.com 
+46 8 400 160 02

About Bambuser
Bambuser is a software company specializing in interactive live video streaming. The Company’s primary product, Live Video Shopping, is a cloud-based software solution that is used by customers such as global e-commerce and retail businesses to host live shopping experiences on websites, mobile apps and social media. Bambuser was founded in 2007 and has its headquarters in Stockholm. Erik Penser Bank AB is Bambuser’s Certified Adviser.

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