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PR Newswire

Really Simple Systems Releases New Integration with Microsoft 365

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International CRM software provider, Really Simple Systems, releases a new integration with Microsoft 365 for contacts and calendars.

PETERSFIELD, England, Sept. 17, 2021 — Leading cloud software developer and vendor, Really Simple Systems, has launched of a new integration between its popular CRM and Microsoft 365, enhancing its platform integration with Microsoft Outlook, Microsoft Calendars, Contacts and Single Sign-On tools.

https://www.reallysimplesystems.com/blog/microsoft-365-integration/ 

This new integration means users of Microsoft business applications can seamlessly connect their Microsoft 365 account with Really Simple Systems CRM, giving the ability to add and edit contacts, manage tasks and sales opportunities, and so preserve a complete record of their interactions.

Using the Microsoft 365 integration, Really Simple Systems’ customers can easily synchronize their contact and calendar entries from within the CRM, without duplication across platforms. The automated synchronization means users will be able to maintain their contact records and keep calendars updated in real-time, without leaving the CRM.

John Paterson, founder and CEO at Really Simple Systems, commented: "The Really Simple Systems CRM integration with Microsoft 365 is our latest move to support small and mid-sized businesses, providing a streamlined user experience that supports their growth and relationship management. We know from feedback this is a popular development for our customers, helping them move to a full cloud working environment."

The Really Simple Systems CRM Microsoft 365 integration compliments the company’s existing email integration, MailSync™, and Single Sign-On integration through Microsoft Azure.

Paterson continues: "This integration helps our CRM users to keep everything in one place. Not only is their data kept clean and up to date it also means that nothing falls through the gaps and gets forgotten."

About Really Simple Systems

Established in 2006, Really Simple Systems is one of the world’s largest providers of cloud-based CRM software. Designed for small and mid-sized businesses operating B2B, its customers range from single user start-ups to 200 user systems, including the Royal Academy of Arts, British Museum and NHS. Featuring integrated modules for email marketing and customer service, Really Simple Systems CRM is credited as being super-easy to use with excellent customer support.

 

PR Newswire

Sangfor Releases Extended Detection, Defense and Response (XDDR) Application Containment

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HONG KONG, Sept. 16, 2021 — Sangfor Technologies (300454.SZ) announced the release of their long-awaited extended protection solution, XDDR Application Containment. Based on Sangfor’s XDDR security framework, Application Containment allows the network and endpoints (both on-premise or in-cloud) to work together to identify, control, and report on all applications running on endpoints, or using the network to communicate. Sangfor’s XDDR provides an integrated solution that protects against ransomware, malware, APTs, phishing websites and email, and potentially malicious applications.

The Most Powerful Application Containment Solution
The Most Powerful Application Containment Solution

Controlling and enforcing internet access policies in the workplace has not been easy. Employees want access to the internet for personal use as well as their work, making overly restrictive security solutions difficult to implement and maintain. Organizations deploy proxy servers to control access to the internet and external applications. This access control is necessary to maintain productivity, ensure users do not access malicious sites and unknowingly download malware, and to maximize bandwidth utilization for critical business applications.  Many users employ VPN (virtual private network) technology, anonymous browsers, and other proxy avoidance applications to bypass organizational security and content filtering policies enforced by the proxy servers. Sangfor XDDR Application Containment solutions enable the organization to quickly create Proxy Avoidance Protection policies for blocking usage of proxy avoidance tools and applications on the endpoint.

Sangfor’s NGAF (Next Generation Application Firewall), IAG (Internet Access Gateway) and Endpoint Secure products work cohesively to provide real-time visualization of all application communication throughout the entire network, quickly identifying proxy avoidance traffic. Proxy Avoidance Protection policies can quickly be built on the NGAF or IAG from Sangfor’s extensive library of anti-proxy and proxy avoidance applications. These policies are then deployed by Endpoint Secure to block or monitor anti-proxy applications.

Organizations can also create whitelists and blacklists of applications in Application Containment. This gives administrators granular control of applications running on PCs, laptops, and servers to prevent installation of malware and ransomware, especially with users working from home, to prevent infection of corporate, enterprise, or organizational networks, resources, and critical assets. Peripheral Control manages access to connected USB devices to prevent data leakage.

Traditional extended detection and response (XDR) is network security technology designed to provide increased visibility, analysis functions and response to cyber-threats in the network, cloud, applications, and endpoints. XDR is positioned as the most sophisticated technology available but tends to be more marketing hype than reality, having been developed as the progression of EDR, or endpoint detection and response, to work with non-integrated network security products. Unlike XDR products, Sangfor XDDR Application Containment is the only true solution where network and endpoint work together to identify, control, and report on both allowed and malicious applications running on endpoints and communicating across the network. Sangfor NGAF, IAG and Endpoint Secure coordinate responses so Application Containment can provide real-time blocking and monitoring of unapproved or malicious applications.

Control can be regained from rogue applications delivered by ransomware, malware and APTs that users bring into networks. Sangfor Application Containment blocks the bypassing of internet access controls and prevents users from bringing them in again.

For more information on Sangfor XDDR, or Sangfor’s entire suite of interconnected and intuitive security and cloud solutions, visit www.sangfor.com today. 

About Sangfor Technologies

Sangfor Technologies is a leading global vendor of IT infrastructure and security solutions, specializing in Cloud Computing & Network Security with a wide range of products & services including Hyper-Converged Infrastructure, Virtual Desktop Infrastructure, Next-Generation Firewall, Internet Access Gateway, Endpoint Protection, Ransomware Protection, Managed Detection and Response, WAN Optimization, SD-WAN, and many others.

Sangfor takes customers’ business needs and user experience seriously, placing them at the heart of our corporate strategy. Constant innovation and commitment to creating value for our customers help them achieve sustainable growth. Established in 2000, Sangfor currently has 7,500 + employees with more than 60 branch offices globally in exciting locations like Hong Kong, Malaysia, Thailand, Indonesia, Singapore, Philippines, Vietnam, Myanmar, Pakistan, UAE, Italy, Spain and the USA.

Media Contact:
Sunny Sun
+86-755-8656 0605
marketing@sangfor.com

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PR Newswire

Financial Service Companies Look to Elevate Security by Partnering with Cloud Experts Offering Integrated Solutions

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Solutions that break down data help FSIs build a more collaborative and successful business, finds Frost & Sullivan

LONDON, Sept. 15, 2021 — The surge in cloud adoption in the UK has caused a simultaneous increase in the incidence of cyberattacks. The financial service industry (FSI), one of the leading adopters of cloud and new digital technologies, has often been a target for cybersecurity threat actors due to the sensitive nature of its data. To survive the waves of increasingly sophisticated attacks, FSI businesses turn to third-party cloud experts with integrated solutions that can offer them deep and wide-ranging visibility into their networks and devices.

Frost & Sullivan’s latest white paper, Modernising Operations and Customer Interactions in the UK Financial Services Industry, analyzes the opportunities and challenges inherent in FSIs’ recent migration to the cloud. It explores how the right solution provider can ensure successful outcomes.

To download the complimentary white paper, please visit: http://frost.ly/64h

"FSI businesses need to work with partners that understand the industry’s requirement for secure, compliant solutions and provide the right tools for data storage and management. Such tools can help avert costly repatriation, security challenges, and keep costs manageable," said Roberta Gamble, Partner & Vice President at Frost & Sullivan. "Advanced cloud solution providers such as NetApp are ideally positioned to address FSIs’ direct needs, creating greater organizational visibility through a ‘single pane of glass’ offering."

"FSI is a heavily regulated industry with significant internal compliance, so any solution deployed must ensure these requirements are met, while still providing all the value of moving to the Cloud, such as greater agility, accelerated modernisation and the increased ability to innovate.  NetApp provides both solutions and expertise to thousands of FSIs looking to deploy a Hybrid, Multi-cloud environment," said Steve Rackham, Senior Solutions Engineering Manager – FSI at NetApp.

With the right security solution, FSIs can be sure that:

  • The data is fully protected yet fully accessible wherever it resides.
  • The full benefits of cloud are realized while limiting risks.
  • They are compliant with all industry regulations.
  • Data backup and recovery from the cloud are optimal.
  • The management of a multi-cloud environment will be easy.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:
Jaylon Brinkley
Corporate Communications
P: 210.247.2481
E: jaylon.brinkley@frost.com
http://ww2.frost.com

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PR Newswire

Appian Congratulates 2021 International Partner Award Winners

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LONDON, Sept. 14, 2021 — Appian (NASDAQ: APPN) today announced its 2021 International Partner Award Winners at Appian Europe, a low-code automation virtual conference. This annual award, now in its fourth year, recognizes top strategic partners that have successfully deployed solutions on the Appian Low-Code Automation Platform.

Appian’s 2021 International Partner Award Winners include the following:

Value Award – Wipro
Wipro has been awarded the 2021 Value Award in recognition of their outstanding achievement in creating innovative solutions, solving client challenges, and delivering value on the Appian Low-Code Automation Platform. The Wipro team has collaborated with Appian seamlessly, worked tirelessly and shown exceptional commitment to our customers during a challenging year. The result of this close partnership is winning one of the largest deals in the region this past year at an international health organization.

Innovation Award – NextWave
NextWave is the winner of the Innovation Award for creating and delivering innovative Finance of the Future and Model Risk Management solutions for some of the world’s largest banks, asset managers, and Fintechs on the Appian platform. NextWave has also expanded their Appian business with the addition of senior Finance industry experts leading major Appian programs and experienced Appian developers as trusted specialists in the Financial Services industry. NextWave’s groundbreaking ‘One4One’ programme has transformed the lives of 11 young people to date and marks them as an organization with an innovative social enterprise purpose beyond their core business.

Growth Award – First Technology
The Growth Award goes to First Technology for their success in winning new customers across key industries in banking, insurance, and transportation in the Netherlands. An Appian Partner since 2015, First Technology has also been proactive and successful in expanding opportunities in existing customer accounts in the Netherlands. These initiatives have enabled rapid growth and expansion of their business into the UK, Nordics, and DACH region beyond its home base.

Transformation Award – KPMG Belgium
KPMG Belgium is the recipient of this year’s Transformation Award for their pre- and post-deal work with Appian over two years to secure a large deal with a leading insurance company, enabling the insurer to transform their processes, elevate their customer experience, and use Appian to its full innovation power. The close collaboration between KPMG and Appian has been instrumental to this success. It has set a high bar for future projects in the region and has opened other opportunities within the insurance industry and beyond.

EMEA Reseller of the Year – Procensol
Procensol has been a trusted and valued Appian partner in the UK for over a decade. As the winner of the 2021 Appian EMEA Reseller of the Year Award, Procensol achieved the highest new software revenue contribution, expanded within existing accounts, and added new customers from Financial Services, Healthcare, and Manufacturing.

"Our partners are instrumental to the continued growth of Appian and the success of our joint customers," said Erik de Haas, VP of Alliance for EMEA and APJ at Appian. "These award winners have delivered impactful business results for customers across key industries by delivering agile services and innovative solutions on the Appian Low-Code Automation Platform." 

About Appian
Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, go to www.appian.com.

 

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PR Newswire

Aligning Advanced SPM Solutions with Business Objectives Creates High-performing Sales Teams

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SPM solutions can aid enterprises in streamlining and improving sales performance, directly impacting the bottom line, finds Frost & Sullivan

SANTA CLARA, Calif., Sept. 14, 2021 — The twin tasks of tracking the performance of sales representatives and ensuring accurate compensation have become more challenging than usual due to remote working. In this scenario, technologies that offer transparent sales performance management (SPM) can be game-changers. Novel SPM software solutions that leverage AI and machine learning to enable administrator and design, executive and finance, and payee and manager functions can directly influence bottom lines.

Frost & Sullivan’s latest Executive Brief, SPM/ICM Solution Providers — "What Their Clients Are Saying About Them!" discusses the value of SPM solution capabilities and how solution providers can leverage them to best meet their client’s needs. It also explores the productivity gains and pitfalls to avoid when deploying sales technologies.

To download the complimentary Executive Brief, please visit: http://frost.ly/61j.

"Having a top-tier SPM platform is important, but it is even more important to analyze the organization’s unique business processes and needs before purchasing and implementing any SPM solution," said John Ruggles, Senior Vice President and Americas Regional Leader, Frost & Sullivan. "Working with a specialist in the field that can guide the organization through the entire process—from selection to implementation to training—can make all the difference in sales success, both internally and externally."

"We work closely with our clients to understand their challenges and goals, and ultimately help develop strategies for optimizing their SPM programs," noted Robert Blohm, Senior Partner at OpenSymmetry. "Our proprietary model helps clients understand where they can make improvements through the use of technology and/or processes to better align their SPM programs with their sales goals."

Some additional benefits of partnering with an SPM expert include:

  • Identifying specific sales platform needs and determining the framework that can be best integrated into the organization.
  • Receiving guidance through the research and vendor selection process and implementing the best-fit tools.
  • Aligning both core and advanced SPM platforms and functional capabilities with the organization’s existing infrastructures and tools.
  • Gaining access to the best technology and actionable insights.
  • Achieving greater operational efficiencies and better sales results.

About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Media Contact:
Priya George,
Corporate Communications, Frost & Sullivan
E: priyag@frost.com

http://ww2.frost.com

About OpenSymmetry
OpenSymmetry enables clients to achieve greater operational efficiency and get better sales results.  OpenSymmetry is a global consulting company specializing in the planning, implementation, and optimization of industry leading technology suppliers of sales performance management solutions.

Media Contact:
Christina Mennen
Marketing Director, OpenSymmetry
E: christina.mennen@opensymmetry.com

www.opensymmetry.com 

 

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PR Newswire

Colombian Government selects Vitalpass, Co-created by Auna Ideas and Built on Algorand Blockchain, as the Nation’s Official Digital Vaccination Passport

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– This blockchain-based certificate is free and secure, as it leverages a technological process highly reliable for user data accuracy and privacy.

– Vitalpass will record and certify the vaccination status of Colombian citizens and connect with other vaccination passports globally.

BOGOTA, Colombia, Sept. 11, 2021 — Vitalpass, the COVID-19 digital vaccination passport co-created by Auna Ideas Foundation and Koibanx and developed leveraging Algorand’s blockchain, has been chosen by the Colombian government as its official immunization certificate. Colombia is the first country in Latin America to adopt this technology, joining the ranks of others already doing this, including Singapore, Japan, South Korea and New York City .

This initiative has been made possible thanks to Auna’s commitment to vaccination in Colombia and Peru, and through partnerships with local and national governments. A milestone in Colombia and Latin America, Vitalpass has been co-designed by the Innovation and HealthTech division of Auna Ideas as part of their commitment to provide comprehensive health solutions. This digital vaccination passport is free and cannot be falsified, since it creates a permanent and inalterable record on Algorand Blockchain, which is a public, decentralized network that was purpose-built for global applications that can scale to mass adoption.

Vitalpass was developed with the technological support of Koibanx, a LATAM company with more than 6 years of experience implementing blockchain-based asset tokenization and transactional solutions for the financial and government sectors.

"The use of blockchain technology makes this digital passport one of the safest and most reliable tools to guarantee the transparent process of vaccination in Colombia, because the information cannot be changed, erased or manipulated, thus ensuring the validity of the certificate against cases of forgery, double vaccination, or others," said Dr. Andrés Vásquez, Director of Biomedical Innovation and Health-Tech at Auna Ideas.

Auna Ideas Foundation has granted the Ministry of Health and Social Protection of Colombia free and perpetual rights to deploy VitalPass as the country’s tool to certify its citizens’ COVID-19 vaccination before any national or international agency. Similar agreements are expected to be signed with other governments in Latin America.

Vitalpass is part of the Commontrust Network, where multiple organizations worldwide joined efforts to give patients digital access to their health data using open, interoperable and verifiable standards. In addition, negotiations are underway to connect with GreenPass, the European Union’s COVID-19 digital immunization certification system.

With this initiative, Auna, through the Auna Ideas Foundation, reaffirms its commitment to fight COVID-19 and to leverage innovation to transform the healthcare experience of an increasing number of families in Latin America.

Auna Ideas Foundation
Auna Ideas is an open platform for scientific research, innovation in Health-Tech, health training, and social development in our continent with the support of AUNA. Since 2008 Auna seeks to transform health care and wellness in Latin America. With a presence in Peru and Colombia with more than 7,500 collaborators, they offer comprehensive health care to members and patients at every moment of their lives. They have a network of clinics and wellness centers, transversal health services, insurance products; all of this, with the support of the most advanced medical and academic research and a first-class team.

ABOUT KOIBANX
Since 2015 Koibanx has helped banks and financial institutions integrate crypto into their banking cores while connecting financial products through Blockchain infrastructure. Payments, factoring, and the tokenization of a variety of financial assets can be executed more efficiently and securely on the Koibanx platform. The company seeks to connect the LATAM financial industry over a shared infrastructure for the benefit of all players.  For more information, visit https://www.koibanx.com.

ABOUT ALGORAND
Algorand is building the technology to power the Future of Finance (FutureFi), the convergence of traditional and decentralized models into a unified system that is inclusive, frictionless, and secure. Founded by Turing Award-winning cryptographerSilvio Micali, Algorand developed a blockchain infrastructure that offers the interoperability and capacity to handle the volume of transactions needed for defi, financial institutions and governments to smoothly transition into FutureFi. The technology of choice for more than 700 global organizations, Algorand is enabling the simple creation of next generation financial products, protocols and exchange of value. For more information, visit www.algorand.com.

Algorand, Inc.
algorand@dittopr.com

 

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PR Newswire

Laiye Named as a Major Contender in the Everest Group’s Conversational AI Technology Vendors PEAK Matrix® Assessment for 2021

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BEIJING, Sept.10, 2021 — Laiye, a global company dedicated to helping organizations achieve their full potential with Intelligent Automation solutions, announced its position as a "Major Contender" in the Everest Group Conversational AI Technology Vendors PEAK Matrix® 2021.

"We are excited to be recognized in the Major Contender category and to be placed among the top global vendors," said Guanchun Wang, Chairman and CEO of Laiye. "Laiye has been developing conversational AI technologies since its founding 6 years ago. We have seen great success of AI-driven chatbots deployed for a wide range of customers, big or small, across many industries such as retail, telecom, insurance, healthcare and public services. Our deep learning embedded Conversational AI platform allows developers to easily build, train and deploy text-based chatbots or voice bots with high accuracy and performance. And what’s most exciting is that many of our enterprise customers have scaled up the adoption of conversational AI and, in conjunction of other automation and AI capabilities such as RPA and IDP, have built bots across multiple departments for both customer-facing interactions and internal processes."

Laiye’s chatbot models are deployed through an easy-to-use visual interface, and integrate with multiple conversational user interfaces such as official websites, mobile apps, instant messaging platforms and Internet of Things (IoT) devices. These models are continuously improved by real data, and Laiye’s accumulated knowledge base and project experience in multiple industries enables high accuracy levels of over 95%.

Everest Group is one of the top international research firms focused on IT, Business Operations, and Engineering Services, helping clients gain insight into how they can solve their toughest procurement and digital transformation challenges. For the first time, the PEAK Matrix® report is focusing on conversational AI products, assessing 20 leading conversational AI technology vendors based on their vision, capability and market impact in different global service markets. The vendors are classified into three categories: Leaders, Major Contenders, and Aspirants.

"Laiye, positioned as Major Contender in Everest Group’s Conversational AI PEAK Matrix® for 2021, is poised to uniquely support a huge and growing demand for Conversational AI solutions within the Asia-Pacific and in other regions," said Sharang Sharma, Practice Director at Everest Group and the author of this report.

"Laiye’s conversational AI solution offers advanced capabilities, such as pre-built intents and ontologies for multiple industries and use-cases, support for voice capabilities, and tracking of customer behavior through analytics. Further, its investments in areas such as machine reaching comprehension technologies and a strong ecosystem of resellers allows it to address a huge demand for conversational AI support."

According to Everest, Laiye has made continuous commitments to improve its existing products, technology, and service while increasingly investing in Machine Reading Comprehension. It also has pre-built ontologies and intents for several industries such as retail, healthcare and insurance. Meanwhile, Laiye stands out from the competition due to its powerful partner ecosystem and distribution system that are better able to support the growing demand for conversational AI.

Conversational AI technology is one of the key enablers of front-office automation. Businesses across the globe are recognizing its value in serving customers, especially during peak demand, as well as for supporting internal processes such as those related to human resources (HR), IT, sales, Facilities & Administrative (F&A), and marketing. Conversational bots and conversational AI platforms have become one of the key infrastructures in the digital transformation process of enterprises.

Access a copy of the report at: https://www.laiye.com/en/report/everest 

About Laiye

Founded in 2015, Laiye is a leading robotic process automation (RPA) and artificial intelligence (AI) provider, developing software that mimics human intelligence to help organizations operate at new levels of productivity and efficiency, and drive new levels of success. With a global presence in Europe, the Middle East and Africa (EMEA), Latin America and the Asia-Pacific, Laiye’s integrated suite of AI-powered RPA, intelligent document processing (IDP) platform, and Chatbot solutions help businesses and people realize their full potential by optimizing the human-machine collaboration. Learn more: https://laiye.com/en/

 

PR Newswire

Bigtincan Recognized In 2021 Gartner® Market Guide For Sales Enablement For Sixth Consecutive Year

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Bigtincan Delivers Holistic Solution Ideal for Enterprise Customers

WALTHAM, Mass., Sept. 9, 2021 — Bigtincan (ASX:BTH), the global leader in sales enablement automation, today announced it has been recognized as a Representative Vendor of Sales Enablement Platforms as part of the August 2021 Market Guide for Sales Enablement Platforms1 for the sixth consecutive year.

"Gartner defines sales enablement platforms (SEPs) as tools that unite sales enablement functions and customer-facing sales execution". "Organizations are seeking to enable their customer-facing/revenue-generating employees by evaluating sales enablement platforms for digital content, training and coaching. These three work together to form a holistic enablement program," according to the report.

Bigtincan delivers a unified product platform to address the complete end-to-end sales enablement requirements of enterprise customers. Companies looking to implement sales enablement can purchase components of the platform and expand their footprint with additional Bigtincan solutions as they grow. Underpinning all the Bigtincan solutions is a unified Intelligent Enablement Platform that provides insights and analytics that drive guided selling.

As per the report, "Gartner’s view of the market focuses on transformational technologies and approaches to meet the future needs of end users in a seller role". Accordingly, we believe that Bigtincan is continually innovating and anticipating the enablement capabilities of the future with recent solution enhancements and acquisitions that include AR/VR and conversation intelligence.

"Bigtincan is bringing to life the Buying Experience of the Future," said Rusty Bishop, CMO of Bigtincan. "Our solutions are purpose-built so that our customer’s customers can enjoy the best buying experiences that give them confidence in their purchase decisions. We accomplish this by putting our customers’ brands in the best positions to succeed by arming their customer-facing teams with all of the technology and intelligence required for success. Everything we provide is built to be flexible and adaptable to our customer’s business processes and designed to bring our customer’s brand to life."

According to the report, "By 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels." In addition, "Gartner inquiry analysis shows an increased demand for a fully native platform that includes all three capabilities."

Bigtincan was the first sales enablement provider to recognize the need and deliver a full complement of capabilities that includes training and coaching, content and engagement. The Bigtincan product is modularized to allow customers to choose the functionality required. Leading B2B and B2C brands rely on Bigtincan to enhance sales productivity, enable partners, and fuel customer engagement – increasing win rates and customer satisfaction.

To learn more about Bigtincan, visit www.bigtincan.com.

1 Gartner, "Market Guide for Sales Enablement Platforms", Melissa Hilbert, Mark Paine, Alastair Woolcock, Doug Bushee, August 17, 2021.

Gartner Disclaimer

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Bigtincan
Bigtincan is helping the world’s leading brands facilitate the buying experience of the future. Everything we offer is designed to be smart, flexible, and easily adapted to unique business processes with highly personalized experiences that people and brands love. We’re on a mission to help companies deliver branded buying experiences that are engaging, personalized, provide value and guide people to the best decisions with confidence. Innovative companies like AT&T, Nike, Guess, Prudential, and Starwood Hotels trust Bigtincan to enable customer-facing teams to intelligently prepare, engage, measure and continually improve the buying experience for their customers. For more information about Bigtincan (ASX: BTH), visit: www.bigtincan.com or follow @bigtincan on Twitter.

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PR Newswire

User-friendly Chatbot & Live Chat Helpdesk Solution, Gitple Chat Enters Singapore Market

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SINGAPORE, Sept. 9, 2021 — Due to the coronavirus, the growth rate of chatbot demand and its introduction into various sectors has grown by more than 35% per year. The global AI chatbot market is now expected to reach between approximately $3.17 billion and $9.4 billion by 2024.

In particular, the chatbot market is on a steep rise in Asia and Oceania and is expected to grow more than 31.5% in 2024.

As a result, Gitple, a company specializing in CS solutions for chatbot and live chat helpdesk, recently entered the Singapore market. Gitple says that its Singapore customer base has been steadily increasing since it started business there.

Gitple Chat can be quickly tested/installed through banners that appear right after signing up. If you have any questions during the installation of Gitple Chat, professional support staff will provide answers in real time when inquiring through live chat. Even if you don’t have technical knowledge, easy-to-use guides are also available on the website, which will help companies that have difficulty building B2B softwares.

Gitple Chat provides services that allow various brands to easily create chatbots. These include:

– Provisioning botbuilders for easy chatbot creation for non-developers.

– Integration of free custom designs and company-specific brand concepts into chatbot    configuration.

– Chatbot linkage to various customer service chat channels such as KakaoTalk, Line, homepages, apps, etc.

– The operation of FAQ bot scenarios and organization specific, operations live chat helpdesk that can be run separately for different brands and sites, yet collectively managed with a single Gitple Chat plan.

With the advantage of being easily manufactured and user-friendly, Gitple Chat is expected to grow further in line with the expanding global chatbot market.

The efficient, superlative Gitple Chat and membership, suitable for this non-contact era, can be quickly joined at the following link:  https://gitple.io/en.

 

PR Newswire

RateGain’s OPTIMA releases MarketDRONE Narratives to help hoteliers react faster to market volatility

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DALLAS, LONDON and SINGAPORE, Sept. 8, 2021 — RateGain Technologies, a provider of SaaS solutions for travel and hospitality, announced today the launch of MarketDRONE Narratives, an update to its real-time rate intelligence SaaS solution for hotels, OPTIMA. Through this update, RateGain aims to transform how revenue managers plan and tackle market volatility on an everyday basis.

On a daily basis revenue managers spend considerable time manually sourcing data and identifying critical insights that impact their market position. However, with increasing demand channels, last-minute travel plans, and the ongoing volatility, most revenue managers are pressed for time to get these insights on demand to mitigate inaccurate and incomplete analysis that drives revenue maximization.

MarketDRONE Narratives provides clear actionable insights, shared every time there is a change in the market, helping revenue and pricing managers know exactly how to position ones revenue strategies for the day to mitigate any loss of market share while increasing RevPAR.  Revenue and pricing managers will now save critical time that was earlier spent in collating and analyzing data, allowing them to take the lead in attracting more guests and increasing revenue.

Narratives are generated based on change hints using a mix of distribution and market supply data combined with competitive rate shopping data across Hotels and OTAs. It generates personalized insights using all these data points with customized thresholds for each of the hotels that they can configure to get the most relevant insights for tailoring their strategies. RateGain developed these narratives by consulting our customers, industry experts to understand insights that are most vital to make better strategies.

Over the last few years, RateGain has focused on solving the problem of collecting and providing accurate real-time data for hoteliers through updates to OPTIMA such as pricing playground and lightning refresh. However, with the volatility introduced in pricing since the pandemic, hoteliers don’t only need real-time data but also instant insights which are powered by Narratives.

Commenting on the launch, Harmeet Singh, CEO, RateGain, said, "As one of the largest aggregators of data in our industry, RateGain is committed to listening to our customers who have clearly stated the need to evolve rate intelligence solutions. MarketDRONE Narratives is a step in that direction where we continue to push innovation and help our customers move faster every day to unlock more revenue. We will continue to evolve and add more depth to this product such as providing insights on Parity and Events Intelligence to help our customers get all the insights they need instantly. "

About RateGain

RateGain is a global provider of SaaS solutions for the hospitality and travel industry, offering travel and hospitality solutions that unlock new revenue every day. We are one of the largest aggregators of data points in the world for the hospitality and travel industry (Source: Phocuswright Report).

CONTACT:  Ankit Chaturvedi, AVP-Marketing, ankit.chaturvedi@rategain.com