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PR Newswire

HMS Core Showcases Future-Facing Open Capabilities at MWC Barcelona 2022, Empowering Developers to Create the Ideal App

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BARCELONA, Spain, March 2, 2022 — HMS Core has been unveiled to the public at MWC 2022 in Barcelona, exhibiting at three booths in Hall 1 of Fira Gran Via, from February 28 to March 3. The three booths are showcasing the brand-new open capabilities released in HMS Core 6 and highlight two types of services, namely, services tailored for graphics and video, 3D product display, and gaming; services designed for improved operations and expedited growth via sign-in, push notifications, payment, and data analysis. These services address the core needs of today’s developers for creating ideal apps.

HMS Core Showcases Future-Facing Open Capabilities at MWC Barcelona 2022, Empowering Developers to Create the Ideal App
HMS Core Showcases Future-Facing Open Capabilities at MWC Barcelona 2022, Empowering Developers to Create the Ideal App

HMS Core 6, unveiled in October 2021, supports a wide range of devices, operating systems, and usage scenarios. New kits — such as 3D Modeling Kit, Audio Editor Kit, Video Editor Kit, and Keyring — address needs in fields ranging from app services and graphics to media and security. To ensure a top-notch development experience across the board, other existing kits have been substantially improved.

HMS Core brings innovative services that enrich daily use

At MWC 2022, groundbreaking services designed for fields such as graphics and video, 3D product display, and gaming that are available at the exhibition booths include:

  • 3D Modeling Kit — transforms object images shot from different angles using an RGB-camera phone into 3D models
  • AR Engine — offers basic AR capabilities such as motion tracking, environment tracking, body tracking, and face tracking, to help bridge real and virtual worlds via real-time ray tracing
  • Computer Graphics (CG) Kit — comes with the Volumetric Fog plugin, to produce highly realistic fog with real-time interactive lighting
  • Scene Kit — offers a real-time ray tracing plugin that simulates reflections on lake water
  • AR Measure from Huawei — integrates AR Engine to accurately measure the length and area of an object and height of the human body, as well as volume of a cube.

HMS Core delivers kits that make end-to-end operations truly seamless

HMS Core enables developers to deliver a better user experience via sign-in, push notifications, and payment. Thanks to HMS Core’s powerful data analysis capabilities, developers are able to manage and promote their apps with remarkable ease, consequently realizing targeted operations and business success. Notable services include:

  • Account Kit — provides a quick and secure sign-in, sparing users the complex steps of account registration and sign-in authentication
  • Push Kit — serves as a stable and targeted messaging service with extensive platform support
  • In-App Purchases (IAP) — provides developers with access to various major mobile payment methods (both global and local)
  • Analytics Kit — serves as a one-stop data analysis platform to support data collection, data analysis, data insights, and business growth, within a strict user privacy framework. FairPrice, a Singaporean shopping app that runs on Android, iOS, and Web platforms, has utilized Analytics Kit to make a comprehensive analysis of data from all platforms, so as to make informed product operations decisions throughout the entire user lifecycle.

Looking forward, HMS Core will remain committed to innovative and open solutions, facilitating app development with better services, improving app innovation and operations for a better user experience, and laying the foundation for an all-scenario, all-connected app ecosystem.

To learn more about HMS Core, please visit HUAWEI Developers (huawei.com)

 

PR Newswire

Advancing IoT Open Standards, EMQ Becomes OASIS Open’s Newest Foundational Sponsor

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HANGZHOU, China, Feb. 28, 2022 — OASIS Open, the international open source and standards consortium, announced today that EMQ, an open-source Internet of Things data infrastructure software provider, is its newest Foundational Sponsor. EMQ joins IBM at the Foundational Sponsor level, supporting the mission of OASIS at the highest level.

The leading provider of open source software for IoT, EMQ, joined OASIS in 2020 to help advance the OASIS standard for the Message Queuing Telemetry Transport (MQTT) Protocol, the most commonly used messaging protocol for IoT. EMQ’s support is critical in advancing the development and adoption of open standards and helps enable OASIS to fulfill its mission. To learn more about the development of MQTT specifications and the IoT messaging and EMQ’s work on them, please read this blog post on EMQ’s website.

"We are very pleased to welcome EMQ as a Foundational Sponsor," said OASIS Open Executive Director Guy Martin. "Since EMQ joined OASIS, they have been leading the cutting edge research using MQTT over QUIC and aiming to standardize it with the MQTT Technical Committee. We appreciate EMQ’s generous support which demonstrates their commitment to MQTT and advancing open standards, and we admire their contributions to open source and the IoT industry."

As a pioneering and leading IoT data infrastructure software provider, EMQ has been working on the open source distributed MQTT broker compatible with MQTT 3.1 and 3.1.1 specifications since 2013. When MQTT became an OASIS open standard in 2016, EMQ actively engaged in the development and discussion of the MQTT 5.0 specification. In 2020, EMQ released EMQX, the world’s first MQTT 5.0 server fully implementing the latest specification.

"We are excited to be a Foundational Sponsor of OASIS and to participate in the MQTT TC. We hope that the innovations EMQ has made to the MQTT server, including MQTT over QUIC, and MQTT Streaming, will become part of the MQTT open standards in the future. We look forward to working closely with OASIS to further drive the application of MQTT in the IoT industry and scenarios, to power the future-proof IoT solutions and enterprise digital transformation," said Feng Lee, CEO at EMQ.

About EMQ

https://www.emqx.com/

EMQ is an open-source IoT data infrastructure software provider, delivering the world’s leading cloud-native MQTT-based IoT messaging platform and streaming database, providing a one-stop cloud-native solution for real-time IoT data connection, movement, processing and analytics, from edge to cloud to multicloud.

The flagship product EMQX is adopted by more than 10,000 enterprise users from over 50 countries, connecting more than 100 million IoT devices worldwide. Trusted by over 300 customers in a business-critical production environment, EMQ powers the future-proof IoT solutions and enterprise digital transformation.

About OASIS Open

https://www.oasis-open.org/

One of the most respected, nonprofit open source and open standards bodies in the world, OASIS advances the fair, transparent development of open source software and standards through the power of global collaboration and community. OASIS is the home for worldwide standards in IoT, cybersecurity, blockchain, privacy, cryptography, cloud computing, urban mobility, emergency management, and other content technologies. Many OASIS standards go on to be ratified by de jure bodies and referenced in international policies and government procurement.

PR Newswire

WeTrade Group: Omni-channel and multi-end connectivity, empowering enterprises’ traffic demands

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BEIJING, Feb. 25, 2022 — WeTrade Group Inc. ("WeTrade" or the "Company") (US: WETG), a leading technical service provider of SaaS and Cloud Intelligent System for micro businesses, today held the annual strategic development conference in Beijing JDB Technology Park. The conference provided a specific analysis of the industrial supply and demand situation, and analysed the opportunities and challenges facing the development of WeTrade Group in terms of policy, economic and technological environments.

By 2022, digitalisation in China has evolved over the past 10 years, from a vague beginning to a gradual clarification. Today, digitalisation is no longer a "metaphysics" for companies, but a clear path to growth. In 2022, WeTrade Group will continue to further increase its omnichannel and multi-terminal strategy, extending on the basis of WeChat application to help customers acquire and retain customers in multiple channels and solve their traffic dilemma. At present, WeTrade Group has signed service provider agreements with Alipay and Baidu, and cooperation with platform service providers such as Douyin and Red is under negotiation. In addition, after attracting and acquiring customers at multiple ends, WeTrade Group will also help merchants achieve customer retention, incremental repurchase and bring in more new users through social fission to form replicable and sustainable growth through enriched marketing solutions and private domain traffic operation models.

In 2021, WeTrade Group has already reached cooperation with tourism enterprise clients such as Zhongyan Shangyue, Beijing Youth Commercial Mall, China Kanghui and Lvyue. With the gradual stabilization of the pandemic prevention and control, the tourism industry is also looking for opportunities, and WeTrade Group will, based on its own advantages, empower the development of the tourism industry and help it recover rapidly through the integration of omni-channel and multi-terminal traffic. In addition to the tourism industry, in 2022, the company will further expand its development in the beauty industry. Since the beginning of the year, WeTrade has laid out 3,000 beauty shops in China, including Mudaochan Life and Health Center, and helped offline physical shops and brands to build a close connection between members and shops through online and offline integration, further enhancing the operational efficiency.

Mentioning the company development, the Founder of WeTrade Group, Mr. Zheng Dai thought the development of the digital economy and the promotion of digital transformation of industries and enterprises is a matter of economic structural transformation and upgrading, and has risen to the national level. From national to local governments, a number of policies related to the digital economy have been introduced intensively, and policy dividends continue to be released. This also provides opportunities for the development of WeTrade Group. The company will further polish its products and refine its operations on the basis of multi-end connectivity, providing customers with complete products and services, helping them to reduce costs and increase efficiency, and truly solving customers’ pain points.

About WeTrade Group Inc.

WeTrade Group Inc. is a world’s leading technical service provider of SAAS and Cloud Intelligent System for micro-businesses, and is a pioneering internationalized system in the global micro-business cloud intelligence field and the leader, innovator and promoter of the world’s cloud intelligent system for micro-businesses. WeTrade Group independently developed the cloud intelligent system for micro-businesses (Abbreviation: YCloud). YCloud can strengthen users’ marketing relationship and CPS commission profit management through leading technology and big data analysis. It also can help increase the payment scenarios to increase customers’ revenue by multi-channel data statistics, AI fission and management as well as improved supply chain system. Up to now, YCloud’s business has successfully landed in mainland China and Hong Kong, covering the micro business industry, tourism industry, hospitality industry, livestreaming and short video industry, aesthetic medical industry and traditional retail industry. For more information, please visit https://ir.wetg.group.

 

PR Newswire

Introducing HireRoad: A New Name for a Leading Talent Acquisition and Development Software Provider

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Acendre Rebrands with a Mission to Change the Definition of ‘Being Hired’

ARLINGTON, Va., Feb. 23, 2022 — Acendre, a leading provider of software for talent acquisition and development, today announced a rebrand and a new name, HireRoad.

The rebrand comes as the world of hiring is rapidly changing, requiring organizations to focus on employee fit and engagement with competition for talent increasing. HireRoad delivers easy-to-implement HR software that helps streamline onboarding and fast-track new hires—because meeting new employees where they are and ensuring they have what they need from the start drives organizational excellence.

"Our mission is to change the definition of ‘being hired’ to include everything all along the journey from job posting to job success," said Otto Berkes, Chief Executive Officer of HireRoad. "We are unified by our belief that people are not interchangeable and that organizations succeed when every individual within them succeeds."

The company’s cloud-based software provides organizations the ability to attract, hire, onboard, and train the right people so they thrive in their new roles from the very start. Berkes exudes passion for humanizing digital tools—and his previous successes reflect this. They range from building the GO Streaming service at HBO to driving groundbreaking hardware and software innovation at Microsoft, where he co-founded the Xbox gaming system. At HireRoad, he’s now applying these insights and experiences to software for HR.

HireRoad’s software allows organizations to find and integrate people into their organization quickly and prepare them for success with the onboarding and training needed for fast starts. It offers products that are secure, flexible, and easy to integrate with core business systems:

  • HR Recruit—Automated hiring processes that configure to organizations’ business needs and preferred recruitment workflow.
  • HR Onboard—Collaboration around new-hire formalities that ensure people stay engaged and feel welcomed.
  • HR Learn—eLearning and eTraining capabilities that help new employees hit the ground running and existing employees stay up to speed.

With competition for talent increasing, HireRoad ensures that the recruitment and hiring process fosters a sense of belonging and provides a clear understanding of where an individual fits—because fit, cultural affinity, and connection to teams and colleagues all impact performance.

"The employee experience is a human experience," Berkes said. "Meeting new employees where they are and ensuring they have what they need to be successful from the start benefits organizations, especially as turnover increases and employees place greater importance on their work experience and professional development."

A sneak peek at the #loveyour job campaign
To highlight positive experiences across industries and roles, HireRoad is celebrating employees and leaders who love their jobs through a social media campaign. In the coming weeks, individuals from the U.S., U.K., and Australia—all locations where HireRoad has a strong presence—will be featured with the hashtag #loveyourjob at:

  • Twitter: @HireRoadHR
  • Facebook: @HireRoadHR
  • LinkedIn: @HireRoadHR

About HireRoad 
HireRoad is a leading provider of cloud-based talent acquisition software that changes the definition of "being hired" to include everything on the journey from job posting to job success. The company’s innovative software, developed by veteran industry experts, provides you the ability to attract, hire, onboard, and train the right people so they thrive in your organization. To learn more, visit HireRoad.com.

Media Contact: Dawn McAvoy, Vice President of Global Marketing, HireRoad, dawn.mcavoy@acendre.com

Logo – https://techent.tv/wp-content/uploads/2022/02/introducing-hireroad-a-new-name-for-a-leading-talent-acquisition-and-development-software-provider.jpg 

PR Newswire

Hitachi Solutions Wins Microsoft Malaysia Business Applications Partner of the Year 2021 Award

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– Hitachi Solutions further cements its position as a leader in accelerating digital transformation across industry verticals in the ASEAN region.

KUALA LUMPUR, Malaysia, Feb. 22, 2022 — Hitachi Solutions, a leading provider of global industry solutions running on Microsoft Azure, is excited to announce its recognition as the 2021 Microsoft Business Applications Partner of the Year by Microsoft Malaysia.

The Microsoft Malaysia Partner Awards 2021 acknowledges outstanding success and implementations by partners in a variety of categories, recognizing partners that have brought innovative solutions to the forefront in order to solve complex business pains and challenges for customers from cloud to edge.

In the Business Applications category, Hitachi Solutions showcased exceptional work and dedication demonstrating excellence in innovation and implementation of customer solutions grounded on Microsoft technology.

"We are honored that Microsoft Malaysia recognizes our deep commitment as one of its partners in the highly competitive Business Applications landscape," said Kazunori Miyabayashi, President of Hitachi Solutions Asia Pacific. "Through our strong capabilities and immense experience in transforming new and existing on-premises customers into the cloud, we continuously aim to encourage our customers to adopt the latest Microsoft applications to meet their emerging needs and make wiser business decisions."

Commenting on the win, K Raman, Managing Director of Microsoft Malaysia, said, "As technological solutions become more advanced and increasingly complexed, having the right partner to drive digital transformation for our customers is crucial. Over the past year, Hitachi Solutions has demonstrated excellence not only by staying innovative, but also using their technical knowledge of Microsoft’s Dynamics 365 solutions to address the needs of each customer, and we are pleased to name them Microsoft Malaysia’s Business Applications Partner of the Year for 2021."

About Hitachi Solutions Asia Pacific Pte. Ltd.

Hitachi Solutions Asia Pacific helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on the Microsoft Cloud. Hitachi Solutions provides global capabilities with regional offices in the United States, Canada, Europe, India/Middle East, Japan, and Asia Pacific. For more information, please visit: https://global.hitachi-solutions.com/.

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of the Information & Telecommunication Systems business of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation, and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in North America, Europe, India/Middle East, and Asia Pacific. For more information on Hitachi Solutions, please visit:  https://www.hitachi-solutions.com/.

 

Media contacts:

Nina Gonzales

Associate Director – Marketing & Sales Ops

Hitachi Solutions Asia Pacific

info@hitachisolutions.com

 

Jamie Turalba

Sr. Marketing Specialist

Hitachi Solutions Asia Pacific

info@hitachisolutions.com
PR Newswire

Nintex Appoints Ricoh New Zealand as a Reseller Partner to Support Increasing Customer Demand for Intelligent Digital Business Solutions

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MELBOURNE, Australia, Feb. 21, 2022 — Nintex, the global standard for process intelligence and automation, today announced Ricoh New Zealand as its newest reseller partner to support growing customer demand for intelligent digital business solutions that can transform operations, reduce costs, save time, and improve customer and employee experiences. 

"We are excited to welcome Ricoh New Zealand to our global partner network," said Amy Degnan, Manager Partner Group ANZ, Nintex. "Ricoh New Zealand forms a key element of our local channel strategy that will help organizations accelerate their digital business initiatives with the power of the Nintex Process Platform."

The appointment follows Ricoh New Zealand’s evolving transition to a trusted digital services partner organisation, focused on offering digital workflow and automation solutions to businesses and government agencies undergoing rapid transformation, supporting end-to-end process automation, and freeing up time to create meaningful work for employees.

"As New Zealand businesses look to digitally accelerate, it is more critical than ever that they find ways to quickly automate labour intensive processes especially in a competitive job market and with a shortage of skilled workers," said Roly Smoldon, General Manager Digital Services, Ricoh New Zealand. "Nintex is a growth-oriented partner, which is in line with the direction of our business, and we’re thrilled to take their technology to market."

With the complete capabilities of the Nintex Process Platform including Nintex Promapp®, Nintex Workflow, Nintex Forms, Nintex RPA, Nintex Mobile and App Studio, Nintex Drawloop® for Salesforce, Nintex AssureSign®, and Nintex Analytics, turning manual business processes into fully digital experiences has never been easier.

Solutions built with Nintex complement Ricoh New Zealand’s existing portfolio of products, supporting enterprises as they undergo rapid transformation by digitising manual forms, adopting continuous process improvement and achieving greater compliance across their organisations.

"We understand that to digitise repeatable processes such as compliance, financial workflows, incident management, manufacturing automation, employee leave applications and overtime approvals will be compelling for businesses with hybrid workforces who require secure access to documents and digital workflows from anywhere on the device of their choice," adds Smoldon.

The Ricoh New Zealand appointment follows a successful reseller partnership between Nintex and Ricoh in other countries, including in Australia where Ricoh Australia has been successful as a digital services partner in delivering value and business acceleration across a range of markets from aged care and education, to financial services and manufacturing.

Nintex will support Ricoh New Zealand with sales training, certification programs and marketing resources to deliver sales readiness, channel enablement, and technical excellence to ensure mutual business success.

Media Contact
Laetitia Smith Nintex laetitia.smith@nintex.com

About Nintex
Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organisations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Product or service names mentioned herein may be the trademarks of their respective owners.

Logo – https://techent.tv/wp-content/uploads/2022/02/nintex-appoints-ricoh-new-zealand-as-a-reseller-partner-to-support-increasing-customer-demand-for-intelligent-digital-business-solutions.jpg 

PR Newswire

Nintex to Showcase Automation Innovations during Nintex ProcessFest® 2022

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Free virtual conference kicks off on 1 March with global keynote broadcast followed by live local sessions and on-demand content designed to help organisations save time and money by digitally transforming faster

MELBOURNE, Australia, Feb. 15, 2022 — Nintex, the global standard for process intelligence and automation, today announced it will demonstrate how easy it is for organisations in every region of the world to save time and money by digitally transforming their manual, paper-based, and repetitive processes into digital workflows and automated experiences at Nintex ProcessFest® 2022 which begins on Tuesday, 1 March 2022, at 12 p.m. Eastern.

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"The demand to transform the way people work is urgent for every workplace, from commercial enterprises to government agencies," said Nintex Chief Product Officer Neal Gottsacker. "At Nintex ProcessFest®, we’ll highlight how organisations can leverage the breadth and depth of the Nintex Process Platform to quickly map, automate and optimise organisational-wide processes and improve customer and employee experiences."

The road to automation starts at Nintex ProcessFest® 2022

This year’s keynote features a new end-to-end demo which leverages every capability of the Nintex Process Platform to transform a manual corporate car leasing process into a fully-digital experience, as well as new Nintex customer success stories from Capital Group, ClaimCare, and GM Financial. Nintex product experts will also share process intelligence and automation innovations and the Nintex product roadmap for a look into the future, including enhancements to Nintex Promapp® and its next generation platform, Nintex Workflow Cloud, which includes more than 100 connectors.

Nintex ProcessFest® 2022 includes live local sessions in the Americas, Asia Pacific, and Europe Middle East and Africa regions each featuring a product expert panel, customer panel, and drive-thru Q&A session. Participants are encouraged to network in real-time as they learn automation best practices from Nintex experts, digital workplace insights from industry-leading organisations, and how this year’s keynote demo was built leveraging the easy-to-use and powerful capabilities of Nintex Workflow Cloud.

Event attendees will have exclusive access to support engineers throughout the virtual conference. Attendees can visit the virtual support desks to ask questions, find community resources, and easily schedule a 1:1 meeting with Nintex support engineers. Additionally, 50 customers that attend live will receive a free learning consultation and learning journey based on their goals, skills, and role. Everyone who registers will gain access to more than 30 breakout sessions throughout the event including:

  • Solutions: Learn how industry leaders implemented Nintex solutions to solve industry and departmental challenges
  • Product: Hear best practices and updates on the latest features and functionality across the Nintex Process Platform
  • Resources: Drive Nintex adoption with customer success offerings, including courses to advance your skills
  • Customer-led: Explore real-world Nintex success stories from Nintex customers and partners

Nintex will also celebrate the 2021 Nintex Solution Innovation Award winners and 2021 Nintex Partner Award winners for their achievements, during Nintex ProcessFest® 2022. The 2022 Nintex Solution Innovation Awards are open for nominations now through 11 March 2022. To learn more about the awards and submit a nomination, visit https://www.nintex.com/awards.

Media Contact

Laetitia Smith 

Nintex 

laetitia.smith@nintex.com
cell: +64 21 154 7114 

About Nintex
Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organisations across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Product or service names mentioned herein may be the trademarks of their respective owners.

Video – https://www.youtube.com/watch?v=30Ca7YwFv74 
Logo – https://techent.tv/wp-content/uploads/2022/02/nintex-to-showcase-automation-innovations-during-nintex-processfest-2022.jpg

PR Newswire

AskNicely Releases 2022 State of Frontline Survey Identifying Top Service Business Investments for Customer Satisfaction, Employee Efficiency, and Revenue Growth

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Results of first-of-its-kind survey conducted by Metrigy to be discussed in depth at virtual Global Frontline Experience Summit, February 16, 2022

PORTLAND, Ore., Feb. 14, 2022 — AskNicely, a leader in customer experience software for service businesses, today announced the results of its 2022 State of Frontline Survey. Conducted by Metrigy, and inclusive of 215 service businesses in the US, UK, Canada and Australia, the first-of-its-kind report identifies four key areas where companies can invest in empowering their frontline teams to significantly increase ROI from their customer experience (CX) investments. AskNicely Head of Marketing, Robert Galop, will present the findings in depth at the virtual Global Frontline Experience Summit taking place Wednesday, Feb 16, 2022, from 8 a.m. – 6 p.m. (PST).

"We are excited to reveal the invaluable insights from the survey," says Galop. "Traditional methods of managing customer experience are holding service businesses back. Companies follow a long path of collecting and analyzing data before taking any action to improve the actual experience. This data may eventually – but probably will not – trickle down to those frontline teams that can actually do something about it. Service businesses following this approach spend more and get less out of their customer experience than those following the AskNicely approach."

The survey found that service businesses realize significant gains from their customer experience initiatives when following the AskNicely approach:

  • 105% greater Customer Satisfaction improvement
  • 68% greater Employee Efficiency improvement
  • 25% greater Revenue improvement

"CX and other business leaders have found tremendous success by using technology to improve interactions with customers. By expanding with innovative technologies that help empower frontline workers, we are seeing impressive and measurable improvement in both the customer and employee experiences," says Robin Gareiss, Metrigy CEO and principal analyst. "The research clearly shows the value of products and services such as those offered by AskNicely."

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the most interesting technologies including unified communications and collaboration, CX and contact centers, artificial intelligence, analytics and more. In the State of Frontline Survey, Metrigy mapped the following key areas:

  • Customer Experience Maturity
  • Frontline Experience Maturity
  • Employee Efficiency
  • Customer Satisfaction
  • Revenue and Cost Impact

The survey is unique in that no other study has been conducted at this level to tie investments in frontline workers to improvements in business outcomes, and specifically to the highest-priority initiatives for service businesses. Frontline and Customer Experience leaders can leverage the results to identify and justify customer experience and frontline enablement initiatives that will help them significantly improve revenue, customer satisfaction, and employee efficiency.

The Global Frontline Experience Summit will feature over 15 sessions with speakers including:

  • Dan Cockerell – Former Disney Executive VP
  • Christine McHugh – Former Starbucks Executive VP, Customer Service & Operations
  • Charles Ryan Minton – Hotelier, Marriott Hotels
  • Joe Thornton – EVP/COO of HMS Host, former COO of Jamba Juice
  • Cheryl DeSantis – Chief People & Diversity Officer of SmileDirectClub

To register for the 2022 Global Frontline Experience Summit visit: https://www.frontlinesummit.com/ 

About AskNicely

Founded in 2014, AskNicely is the Frontline Success platform pioneer, connecting the dots between employee experience, customer experience, and revenue growth for service businesses. The industry-leading mobile technology platform delivers personalized coaching and motivation for frontline workers powered by real-time customer feedback and eliminates the need for layers of middle management. AskNicely services over 1,400 companies worldwide and has offices in the United States, New Zealand, and the Netherlands. For more information, visit www.asknicely.com. 

PR Newswire

LeanIX Launches Free Academic Edition of Enterprise Architecture Management Tool

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Company empowers enterprise architects of the future by providing its industry-leading and ready-to-use Enterprise Architecture Management tool to universities and teaching institutions

BONN, Germany and BOSTON, Feb. 8, 2022 — LeanIX, the platform to plan and manage continuous transformation across the enterprise, has launched LeanIX Academic Edition, which provides universities and teaching institutions free access to the company’s Enterprise Architecture Management (EAM) tool. The LeanIX Academic Edition makes it possible for students to learn enterprise architecture fundamentals using the EAM tool’s core Application Portfolio Management and Technology and Risk Management modules.

With the release of the Academic Edition, LeanIX aims to support the growing enterprise architecture field by introducing students to the discipline through intuitive, cutting-edge software.

To register for LeanIX Academic Edition or to learn more about the program, please visit: https://www.leanix.net/en/products/enterprise-architecture-management/academic-edition

With the Academic Edition, teachers and students can:

  • Put academic theories to practice using an industry-leading EAM tool.
  • Explore best practices with a data model trusted by IT architects at some of the biggest brands in the world.
  • Leverage LeanIX collaboration-based features and explore the many possibilities of the tool.
  • Get students ready to communicate with business leaders and bridge the gap between business and IT.

"Every future digital leader should understand the fundamentals of enterprise architecture," said LeanIX CEO and co-founder, André Christ. "We are thrilled to offer LeanIX EAM tools for free to those teaching these leaders of the future and I’m proud of the amazing program the LeanIX team has put together."

To learn more about the LeanIX EAM product and review its extensive product documentation, please visit: https://www.leanix.net/en/products/enterprise-architecture-management. 

About LeanIX
LeanIX’s Continuous Transformation Platform® is trusted by Corporate IT and Product IT to achieve comprehensive visibility and superior governance. Global customers organize, plan and manage IT landscapes with LeanIX’s automated and data-driven approach. Offering Enterprise Architecture, SaaS, and DevOps Management, LeanIX helps organizations make sound decisions and accelerate transformation journeys. LeanIX has hundreds of customers globally, including Adidas, Atlassian, Bosch, Dropbox, Santander or Workday. The company is headquartered in Bonn, Germany, with offices in Boston, San Francisco and around the world.

Contact:
Jeremy Douglas
Catapult PR-IR
303-589-1941
jdouglas@catapultpr-ir.com

PR Newswire

“From customer service to complex banking tasks” DeepBrain AI implements AI human technology into KB Kookmin Bank

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– Contactless counseling service tailored to the COVID-19 situation and significant reduction in waiting time

– Provides information on financial products, branch information, weather and instructions on how to use banking devices within the branch

– Maximizing user experience with natural gestures such as hand movements and head nods

SAN MATEO, Calif., Feb. 4, 2022 — DeepBrain AI, a company specializing in artificial intelligence(AI), announced on the 28th that it has signed a technology supply agreement with KB Kookmin Bank, a leading financial company, and implemented Korea’s first kiosk-type ‘AI banker’ and officially introduced it this month.

Image of an AI Banker in a Kiosk installed in KB Kookmin Bank Donam-dong Branch.
Image of an AI Banker in a Kiosk installed in KB Kookmin Bank Donam-dong Branch.

Since March of last year, DeepBrain AI has been working closely with AI bankers to improve functions and enhance performance by piloting AI bankers in the AI experience zone located at KB Kookmin Bank’s Yeouido headquarters. As a result, it succeeded in commercializing AI human-based kiosk products for the first time in Korea, drawing great attention from the IT industry as well as the financial sector.

DeepBrain AI’s AI human technology is a solution that creates a virtual human capable of real-time interactive communication. It implements AI that can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing, and speech recognition technologies. As a technology that can realize complete contactless service in various fields, banks have the effect of providing a secure counseling service to customers who prefer non-face-to-face in accordance with the COVID-19 situation, and shortening customer waiting time through faster response.

First, the AI banker greets customers when they arrive at the kiosk and provides answers to their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and delivered to customers through the AI banker’s video and voice implemented with DeepBrain AI’s AI human technology.

Specifically, it is possible to guide how to use peripheral devices such as STM (Smart Automated Machine), ATM (Automated Machine), and pre-writing service, introduce financial products, and guide the location of the kiosk installation point. In addition, it is loaded with information on convenience of living such as financial common sense, today’s weather, and surrounding facilities.

In addition, the AI banker, with idle-mode, can make natural gestures such as moving hands, nodding, and tidying up clothes during conversation maximizing user experience from the customer’s point of view. In addition, it is possible to recognize people through the front camera, so if a customer leaves their seat, the kiosk is automatically finished as a thank you.

This time, KB Kookmin Bank’s AI banker modeled and implemented one male and one female model, and utilized their actual audio and video data. In the case of clothes, the main colors of KB Kookmin Bank are yellow and gray, so that the brand image can be recognized by customers while using the kiosk.

DeepBrain AI CEO Eric Jang said, "The AI banker has endless possibilities that can be used for customer service with a variety of devices such as mobile devices as well as kiosks in the future. Based on DeepBrain AI’s recognized AI human technology and business value, we will continue to explore business routes so that it can be applied to more diverse fields."