Tag Archives: STW

Diverse Companies in Hong Kong Accelerate HR Digital Transformation & Manage Remote Workforce with SAP Solutions

HONG KONG, June 19, 2020 — As companies in Hong Kong maneuver operations to tackle business disruption, SAP Hong Kong is reinforcing its support for them with HR technologies that address evolving challenges in recruiting, developing and retaining workforce. SAP SuccessFactors, a leading cloud-based employee experience management solution, has enabled a number of Hong Kong companies from diverse industries to accelerate HR digital transformation and optimize operations locally and remotely.

Fabian Padilla Crisol, Managing Director, SAP Hong Kong, said, “Smart companies understand clearly that HR operation is mission-critical to their success. They see that having a productive and engaged workforce contributes considerably to operational efficiency and sustainable growth. And they realize intuitive HR technologies, such as SAP SuccessFactors, help to remove HR operation friction and recalibrate processes in response to changing needs. SAP is well-positioned to support companies to power their HR operations in the long run.”  

In Hong Kong, SuccessFactors has been an underlying HR infrastructure for many established companies in diverse industries such as hospitality, finance, property development, transportation, retail and many more. Some of the latest SuccessFactors customers which are tapping the solutions to make HR operations run better include:

  • As a leading global leisure, entertainment and hospitality company, Genting Hong Kong‘s core competency is to create indelible experiences for holidaymakers in its cruise lines and resort. To position the company for its next phase of growth, Genting Hong Kong developed a holistic HR digital transformation roadmap, with SuccessFactors at its core, and scheduled it for post-pandemic deployment. This technology-led transformation will support Genting Hong Kong in optimizing and enhancing its HR operations, in sync with its long-term expansion and to manage a 16,000-strong workforce that operates over a vast network of cruise ships and outports.
  • ICBC (Asia) is the flagship overseas bank of Industrial and Commercial Bank of China Limited, the largest commercial bank in China. ICBC (Asia) deployed SuccessFactors Employee Central Payroll, Onboarding, Recruiting, Compensation, HXM Suite, Human Capital Management solutions in early 2020 in time to celebrate the bank’s 20th anniversary. With SuccessFactors, the bank increased productivity with self-service tools for over 3,000 employees, streamlined onboarding and recruiting processes, simplified processes and services, met industry compliance and security requirements, and integrated its pre-existing proprietary systems with SuccessFactors.

Industry-leading SAP SuccessFactors solutions help more than 6,800 customers around the world deliver comprehensive, exceptional experiences that keep employees engaged and businesses growing. SAP SuccessFactors solutions allow customers to integrate processes and systems within HR and across the business, while allowing them to capture in-the-moment insights from employees and link them with operational data to see what is happening in their workforce and understand why.

For more details about SAP SuccessFactors, please go HERE.

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.

# # #

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2020 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

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Swiss Re Corporate Solutions announces collaboration with LocalTapiola to deliver International Programme Administration (IPA) platform and Network Services

  • The IPA platform allows LocalTapiola to manage structured and compliant international programmes
  • LocalTapiola will gain access to Swiss Re Corporate Solutions’ network of over 150 local offices and network partners
  • Property customers of LocalTapiola to benefit from ONE Form, a globally standardised property policy
  • Collaboration supports LocalTapiola’s desire to grow its corporate business book and ability to serve clients abroad

ZURICH, June 19, 2020 — Swiss Re Corporate Solutions announces a strategic agreement to bring LocalTapiola onto its International Programme Administration (IPA) platform. Additionally, the agreement gives the Finnish insurer access to Swiss Re Corporate Solutions’ network of over 150 local offices and network partners. The collaboration supports LocalTapiola’s ambitions to grow its corporate business book by competing as lead for international programme business.

Swiss Re Corporate Solutions’ state-of-the-art IPA platform software enables LocalTapiola to manage and deliver structured and compliant multinational programmes to its corporate customers. IPA allows for efficient policy issuance, information management and knowledge exchange from a single online platform.

LocalTapiola will also use ONE Form, Swiss Re Corporate Solutions’ globally standardised property policy. ONE Form is embedded in the IPA platform, thus automating local policy issuance. As a result, LocalTapiola’s corporate customers will benefit from higher policy accuracy, increased contract certainty and faster processes.

This collaboration builds on the existing business relationship between LocalTapiola and the Swiss Re Group.

“Our collaboration with LocalTapiola marks a new milestone on our journey to advance the insurance industry,” stated Andreas Berger, CEO Swiss Re Corporate Solutions. “Enabling other insurers – and their customers – to benefit from our digital International Programme Administration platform underlines our ambition to simplify complex international programme delivery through technology.”

Jari Sundström, Managing Director at LocalTapiola General Mutual Insurance Company, said: “Together with Swiss Re Corporate Solutions, we are able to offer for our corporate clients a reliable way to have accurate and compliant insurance policies reflecting the needs of over 150 international markets through a single point of contact.”

With IPA, Swiss Re Corporate Solutions offers insurers, brokers and broker networks an innovative Software-as-a-Service (SaaS) platform to support international programme structuring. In October 2019, the company entered its first collaboration with the global broker network Brokerslink. Swiss Re Corporate Solutions will continue to develop the IPA platform as an open market standard.

About Swiss Re Corporate Solutions
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from offices worldwide and is backed by the financial strength of the Swiss Re Group. For more information about Swiss Re Corporate Solutions, visit corporatesolutions.swissre.com or follow us on LinkedIn and Twitter.

About LocalTapiola
LocalTapiola Group is a mutual group of companies owned by its customers. LocalTapiola is a partner in lifelong security for its customers. Group offering features an increasing variety of forecasting, security and well-being solutions that make the everyday life of Finns safer, more successful financially and healthier. LocalTapiola serves private customers, entrepreneurs, corporate customers, farmers and organisations. LocalTapiola’s products and services cover non-life, life and pension insurance, as well as investment and saving services. We are also professionals in corporate risk management and welfare in the workplace. LocalTapiola’s network of regional companies consists of 20 regional mutual insurance companies.

Related Links : http://www.corporatesolutions.swissre.com

Powell Software launches Powell Teams, a breakthrough solution that increases user-adoption and streamlines governance for Microsoft Teams

NEW YORK, June 18, 2020 — Powell Software, the software vendor specialized in Digital Workplace solutions, is proud to announce the launch of Powell Teams. Designed with end-users in mind, Powell Teams transforms Microsoft Teams usage through comprehensive governance features and an enhanced user-interface. As a Microsoft Gold partner, Powell Software is looking to provide its clients a cost-effective tool that will maximize their Microsoft Teams investment. Powell Teams is now available on the Microsoft Teams store for trial and purchase.

Powell Software’s North American Lead, Antoine Faisandier, commented, ‘Powell Teams is now officially validated by Microsoft and can be downloaded by any partner and customer for trial and purchase. The response from the market on Powell Teams has already been terrific since its launch. Having Powell Teams now officially in the Microsoft Teams store will significantly increase our reach on the market and it will enable us to scale up’.

Providing modern, user-friendly, digital workplace solutions across Microsoft Office 365, Microsoft Teams and SharePoint Online, Powell Software will continue to expand on the high impact, high value solutions it delivers to its clients. As the daily usage of Microsoft Teams has more than tripled over the last year since the tool’s launch, Powell Software has worked hard to develop a product that would extend governance while providing an enhanced end-user experience.

Powell Software believes that organizations must empower their employees with the right digital solutions in order to improve employee efficiency, productivity and engagement. With Powell Teams, businesses and their employees can now harness the full power of Microsoft Teams.

Availability: Now, at  https://powell-software.com/en/powell-teams-en/

About Powell Software

Powell Software is an international software company that supports its customers in their digital transformation by offering a suite of customizable and scalable Digital Workplaces solutions. At the forefront of Office 365 and Microsoft Teams technologies, the Powell Suite offers solutions that revolutionize collaboration, communication and productivity in business.

Powell Software puts the user experience at the center of its strategy and approach and supports its users in their day-to-day operations through the new generations of Digital Workplaces. With more than 1.5 million users, we are now present in Europe, North America, Asia, the Middle East, Africa and Australia to be as close as possible to our customers and partners.

Contact: Powell Software
Email: info@powell-software.com

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Flightdocs Joins the ATP Family of Software Solutions

Flightdocs to become a part of ATP, creating a global leader of information services and software solutions focused on aircraft safety and reliability.

SAN FRANCISCO and BONITA SPRINGS, Fla., June 18, 2020 ATP and Flightdocs are pleased to announce the creation of one of the largest providers of software solutions and information services within the aviation industry.  With Flightdocs joining ATP, the company will deliver powerful, cloud-based software solutions for aircraft maintenance tracking, troubleshooting, recurring defect analysis, inventory management, and flight scheduling – combined with a robust library of technical publications and regulatory content.

Founded in 2003, Flightdocs has grown to be the second largest provider of aircraft maintenance tracking and inventory management solutions within business aviation. The company’s long-standing reputation for revolutionary software and best-in-class support has made Flightdocs the number one choice for flight departments around the world. ATP, a company with nearly 50 years of experience, provides aircraft technical publications and regulatory information, connecting more than 45,000 maintenance professionals to the latest OEM content and airworthiness directives. The company’s software division is the leading provider of repetitive defect and troubleshooting applications, focused on reducing operating costs, improving reliability, and supporting technical knowledge sharing.

“We are very excited to join forces with the team at ATP,” noted Rick Heine, Chairman and CEO of Flightdocs. “What began as a partnership quickly evolved into a much larger opportunity. By joining ATP, we will be able to create unique products and services that will have a significant impact for our customers, driving efficiencies, reliability, compliance, and safety across the industry.”

Customers of both ATP and Flightdocs will have access to a comprehensive suite of solutions to support the safe and reliable operation of their aircraft. Already considered to be the most innovative and user-friendly maintenance tracking and inventory management software on the market, the Flightdocs platform will now leverage the technical publication libraries, regulatory content, and chronic defect analysis and troubleshooting software offered by ATP. Combined, the two companies will bring even more innovation and technical capabilities to the business aircraft maintenance tracking, inventory management, and flight operations software markets.

“Flightdocs’ commitment to innovation and service makes them an ideal addition to the ATP family,” commented Rick Noble, Chief Executive Officer at ATP. “Working together, our goal will be to deliver the most advanced maintenance tracking, inventory management, and flight operations software on the market. One known for excellent support, a superior user experience, and powerful tools that can create massive benefits for our customers.”

With the addition of Flightdocs, ATP will now support 75,000 maintenance professionals across more than 7,500 customers in 137 countries. Further, the team plans to continue investment in the development of new products to serve the business aviation, general aviation, commercial aviation, military/defense, and OEM markets.

About ATP

ATP is a global information services and software solutions company focused on making flying safer and more reliable. ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries.

The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries. For more information, visit www.atp.com or www.flightdocs.com.

For more information related to this announcement, please contact the ATP Global Marketing and Communications Team, with a request addressed to: James Geneau, Chief Marketing Officer, ATP, marketing@atp.com

Algorand Selected For Official Chess Ratings As FIDE Online Arena Launches First Ever Digital Games

World Chess leverages Algorand to remove friction in new era of decentralized and transparent gaming; expands access to players globally

BOSTON, June 18, 2020 — Algorand, a world-class blockchain powering secure and efficient frictionless exchange, today announced official ratings and titles data from World Chess players will be recorded on Algorand’s decentralized blockchain network in real-time, bringing reliability and transparency to the rating system of digital chess.

Coming on the launch of digital chess games by FIDE Online Arena, millions of chess ratings from players all around the world will be recorded on the Algorand blockchain for the first time ever, and universally accessible to all other chess platforms and media sites, making this a momentous event for both the digital chess and blockchain communities.

Algorand’s open, public blockchain brings full transparency and automation to the digital chess ecosystem. As player ratings will be verified on the blockchain, results reporting will be reliable and secure from fraudulent activity. With the Algorand protocol removing friction from the existing model, millions of global chess players will have access to transparent reporting to one of the world’s most popular games. Algorand’s public ledger provides enterprise-grade scalability to accommodate digital chess organizations’ need to verify ratings for the hundreds of millions of chess players globally. The combination of transparency, security and scalability make Algorand the preferred platform for reliable and transparent reporting in the digital gaming ecosystem.

“We are beyond thrilled to partner with FIDE Online Arena and World Chess to bring digital chess ratings onto the Algorand blockchain for the first time,” said Sean Ford, COO of Algorand. “This historic moment brings the blockchain community one step closer to mainstream adoption, as a widely popular competitive game like chess leverages distributed ledger technology to serve as the official record for trust of millions of online chess players and fans.” 

Six months after World Chess, the designer of the online chess experience and the company that organized the 2016 and 2018 Championship matches, announced a hybrid IPO on Algorand, World Chess is leveraging the Algorand blockchain to further develop inclusive and modern gaming opportunities for millions of chess players around the world, including rewards and incentives for the chess community, internal currency and blockchain-based live betting.

“It’s exciting to continue bringing innovation to chess,” said Ilya Merenzon, CEO of World Сhess.  “The advent of digital games on the internet made chess more popular than before, and now we can’t wait to further explore blockchain innovation for digital chess.”

World Chess will be hosting a virtual game on June 17 where renowned player Sergey Karjakin and Turing Award-winning cryptographer and Algorand Founder, Silvio Micali will face off in a match. Viewers will be able to witness the first-ever recorded digital chess ratings on the blockchain. To view this historic event please visit: www.worldchess.com.

About Algorand Inc.
Algorand Inc. built the world’s first open source, permissionless, pure proof-of-stake blockchain protocol for the next generation of financial products. This blockchain, the Algorand protocol, is the brainchild of Turing Award-winning cryptographer Silvio Micali. A technology company dedicated to removing friction from financial exchange, Algorand Inc. is powering the DeFi evolution by enabling the creation and exchange of value, building new financial tools and services, bringing assets on-chain and providing responsible privacy models. For more information, visit https://www.algorand.com/

About FIDE Online Arena
FIDE Online Arena – the official online chess platform which awards official online ratings and titles. It hosts rated tournaments and games 24 hours per day. The platform’s fairplay is supported by advanced FIDE-approved anti cheating software. The platform was launched in June 2020. https://arena.myfide.net/.

About FIDE
The International Chess Federation or Fédération Internationale des Echecs (FIDE), is recognized by its members and the International Olympic Committee as the international federation in the domain of chess, the supreme body responsible for the sport of chess and its Championships. FIDE has the sole rights to organize the World Chess Championships and the Chess Olympiads. www.fide.com

About World Chess
World Chess is a London-based media company. It’s official broadcaster of the World Chess Federation events and a commercial partner of the World Chess Federation (FIDE). World Chess organized the World Championship Matches in Russia, USA, and the UK. It revolutionized chess by signing the biggest media partnerships in the history of chess. World Chess is also developing Armageddon, the chess league designed for television. It operates worldchess.com.

Contact:
Anastasia Golovina
anastasia@dittopr.co   

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DSP Labs of Onchain Launches A New Generation of Distributed Storage Protocol

BEIJING, June 18, 2020 — DSP Labs (dsplabs.io), a subsidiary of Onchain, announced the launch of a distributed storage protocol DSP (Distributed Storage Protocol) plan. It is reported that the DSP (Distributed Storage Protocol) protocol is a multi-dimensional new generation Internet protocol paradigm based on data file encryption, distribution, storage, sharing. The goal of the DSP protocol is to become the core infrastructure of the Next Generation Internet.

This move has the opportunity to create a distributed, decentralized, and interconnected parallel world network to create a higher performance, more economical, safer, and more open data sharing transmission protocol and file storage network. As the foundation of the Next Generation Internet, it provides fast, free and safe interaction of information and data for the entire network, reduces the cost of data transmission and storage, and accelerates the revolution in the era of information freedom.

DSP Labs, recently established by Onchain, is a research, development and deployment organization that improves the Next Generation Internet technologies. DSP Lab is building a new set of free and open network protocols. Based on this set of protocol, data freedom and interconnection freedom in the true sense can be realized. At the same time, a user data file sharing library can be formed under a free network. This database is neutral and jointly owned by the users themselves. This means that no institution can control it. Of course, to build such a database, someone must put in a lot of work to maintain its authenticity. Traditionally, intermediaries like technology giants, banks and governments are used to ensure database security. And now, it is based on mathematical and physical database trust. In other words, the database is self-monitoring, self-operating, and self-managing. No need to rely on centralized organization commitment to protect data from harm or how to store or use it. All this returns to the individual, and the storage, distribution, use, sharing, and authorization of the data can be completely controlled by the individual. As an open and free network protocol, it is necessary to enable any device with networking capabilities to join the network through the new protocol and become a data node in the network. It is not limited to devices with special configuration or special authorization, all devices share the same network environment, and the data of all devices are interwoven in the same network.

Founded in 2016, Onchain is a leading blockchain technology company in China. It is committed to building an open-source and transparent trust scheme. Onchain lives by the technical strategy of "independent code + open-source", always striving to be world-class.

Reference link: https://medium.com/dsp-labs/hello-new-world-1dca7eaf67ac 

 

Ribbon Enhances Analytics Portfolio with Advanced VoLTE and 5G-Ready Service Assurance Capabilities


New release provides enhanced intelligent network management, security and service troubleshooting with actionable insights; reducing overall costs while improving the customer experience

WESTFORD, Massachusetts, June 18, 2020 — Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today announced the general availability of the latest release of its market-proven Analytics portfolio. Ribbon’s enhanced Analytics portfolio is specifically designed to help mobile network operators and service providers deliver advanced voice service quality insights down to the application, subscriber, device, and service level over their VoLTE networks. The Ribbon Analytics portfolio is based on the latest in cloud-based technology that easily scales vertically and horizontally to deliver numerous out of the box capabilities to address critical VoLTE network and service related problems.

As mobile providers begin to deploy 5G network data services, they are still heavily reliant on VoLTE/IMS-based architectures to support voice services. Ribbon’s Analytics portfolio enables advanced support for VoLTE networks and subscriber service assurance to help service providers monitor and isolate voice and rich communications services issues as they build out their 5G networks.

The Ribbon Analytics portfolio also delivers advanced real time communications security enforcement capabilities to support on-demand mitigation of fraud and nuisance calling at the edge of the network.  Service providers can now apply security mitigation policies to an entire network or to specified devices at any time. They can also easily apply network-wide policies, such as access control list rules before any security incidents have been raised. 

"Today’s communications networks are extremely large and complex and will become even more so with the increased adoption and deployment of new 5G and IoT services," said Charlotte Patrick, Senior Industry Analyst and Founder of Charlotte Patrick Consult. "This will not only necessitate that service providers have the advanced analytics toolsets required to reduce operational costs and network complexities while improving the customer experience, but they must also leverage intelligent service assurance capabilities that allow them to quickly identify, isolate, diagnose and proactively resolve network issues before they escalate."

"Our customers are faced with numerous network operational challenges including service complexity, security threats, and rising costs," said Tony Scarfo, Executive Vice President and General Manager, Cloud and Edge Business Unit at Ribbon. "The Ribbon Analytics portfolio underpins and addresses these issues by leveraging a single pane of glass for one unified view of the network. More importantly, it is designed to help our customers better understand their end-user customers and model their network and services to better support and protect them."

Ribbon Analytics Benefits:

  • Provides a 360-degree view and understanding of real time communications usage enabling service providers to extract greater value for end-users, their services and their networks.
  • Enables service providers and businesses to expedite troubleshooting, intelligently manage their networks, and deliver advanced insights reducing operational expenditures while improving the overall subscriber experience.
  • Delivers actionable insights to quickly detect and mitigate security threats.
  • Enables operators to seamlessly deploy new and growing technologies such as 5G.
  • Provides expanded real time communications security policy enforcement towards the network edge.
  • Offers extended monitoring and security enforcement applications support for fixed network transformation deployments.

For more information on Ribbon’s VoLTE Service Assurance offering click here.

About Ribbon
Ribbon Communications (Nasdaq: RBBN), which recently merged with ECI Telecom Group, delivers global communications software and network solutions to service providers, enterprises and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge IP solutions, UCaaS/ CPaaS cloud offers, leading-edge software security and analytics tools, as well as packet and optical networking leveraging ECI’s Elastic Network technology.  To learn more about Ribbon visit rbbn.com and for more information about our packet and optical networking portfolio visit ecitele.com.

Important Information Regarding Forward-Looking Statements  
The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties, including statements regarding enhancing Ribbon’s Analytics portfolio with advanced VoLTE service assurance and new security capabilities for the edge. All statements other than statements of historical facts contained in this release are forward-looking statements. The actual results of Ribbon Communications may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications’ business, please refer to the "Risk Factors" section of Ribbon Communications’ most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications’ views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications’ views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.

Investor Relations

APAC, CALA & EMEA Press

Monica Gould

Catherine Berthier

+1 (212) 871-3927

+1 (646) 741-1974

IR@rbbn.com        

cberthier@rbbn.com 

North American Press                  

Analyst Relations

Dennis Watson

Michael Cooper

+1 (214) 695-2224

+1 (708) 383-3387

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Bright Pattern Contact Center Deployed by South Korea’s Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents


South Korea Center for Disease Control is revolutionizing their contact tracing program with innovative cloud contact center technology to contain the spread of COVID-19

SOUTH SAN FRANCISCO, California, June 18, 2020 — Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by South Korea’s Center for Disease Control for citizen outreach and contact tracing during the COVID-19 pandemic. South Korea launched a massive, technology-reliant testing and tracing campaign to combat the spread of COVID-19. Their efforts have been meticulous and includes entry registration for nightclubs and gyms, health-monitoring phone apps, and a high-tech remote contact center powered by Bright Pattern, the No. 1 provider of omnichannel cloud contact center technology. Publications such as Forbes and the Guardian noted their leadership in containing the virus was a direct result of their contact center tracing using the Bright Pattern platform.

The Center for Disease Control selected Bright Pattern because of its innovative cloud-based software, speed of deployment, and ease of use requiring little to no product training for remote workforces. As reported by the national news in South Korea, the largest obstacle faced when deploying the remote agents was security issues, such as personal information leakage. By using Bright Pattern, a 100% cloud-based contact center platform, employees can connect directly to the cloud server from their home. Cloud contact center technology is being deployed in all of the 339 Center for Disease Control call centers.

Additionally, remote centers will protect contact center agents, allowing them to work from home. "[This remote model] is expected to set the customer center staff free from the periphery of the danger of infection," noted a Naver customer support leader on the Seoul Broadcasting System’s national news.

"The COVID-19 pandemic has affected lives and company’s around the world and the call center industry is no exception," said Michael McCloskey, CEO of Bright Pattern. "Bright Pattern’s solutions can be used remotely, where work from home agents can seamlessly supplement companies current workforce to provide a personalized and effortless experience to your customers virtually. We are proud to help the country leading the way in contact tracing efforts, taking massive strides to contain the virus."

If you are experiencing a spike in calls as a result of the outbreak or need to deploy a remote workforce, Bright Pattern is prepared to deliver consultations and cloud services to existing and new customers. Please contact us at marketing@brightpattern.com, call 925-548-0532, or request a demo.

Additional Resources:

About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

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Herta Awarded the Highly Competitive “COVID-19 Response Seal of Excellence” From the European Commission

BARCELONA, Spain, June 18, 2020 /PRNewswire/ — In May 2020, Herta was awarded with the COVID-19 Seal of Excellence certificate delivered by the European Commission (EC) for the project AWARE.

Seal Of Excellence Herta
Seal Of Excellence Herta

AWARE was sent for evaluation to the European Innovation Council (EIC) Accelerator Pilot. As stated by the EC, the EIC Accelerator Pilot offers Europe’s brightest and boldest entrepreneurs the chance to step forward and request funding for breakthrough ideas with the potential to create entirely new markets or revolutionize existing ones. Highly innovative SMEs with a clear commercial ambition and a potential for high growth and internationalization are the prime target. The 20th of March 2020, the EC made an urgent call through the EIC Accelerator Pilot for technologies and innovations that could help in treating, testing, monitoring or other aspects of the Coronavirus outbreak.

The COVID-19 Seal of Excellence is a highly competitive quality label awarded to project proposals which were evaluated to have a high excellence and impact to deserve funding in this special call, but did not receive it due to current EC’s budgetary constraints.

AWARE proposes a hybrid edge and distributed solution for advanced video analytics, including real-time face recognition and crowd behaviour analysis. Part of the computing pipeline is executed on-premise, on low-power and small-size edge stations using Deep Neural Network accelerator hardware. This allows saving costs and increasing system’s scalability, efficiency and ease-of-installation. HERTA’s cutting-edge algorithms, which are able to identify people even when wearing masks and monitor crowd density, are integrated in the solution. The automatic control of social distancing and the identification of persons in access controls without the need of removing masks become vitally important to control the spread of COVID-19, and are Herta’s main focus to fight against the pandemic.

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Nintex Honours Top Customers and Partners with Innovation and Transformation Awards

Annual awards program honours organisations around the globe for their ability to accelerate digital transformation and improve the way people work with automated solutions and business processes

AUCKLAND, New Zealand, June 17, 2020 /PRNewswire/ — Nintex, the global standard for process management and automation, today recognised 14 customer organisations across multiple categories with 2020 Nintex Solution Innovation Awards, announced the 2020 Nintex Champion, and provided three Nintex partner organisations with a 2020 Nintex Partner Award in Business Transformation including Pacific BPA, System RKK, and Synergi.

The 2020 Nintex Champion receiving top honours in this year’s awards program is Zoom Video Communications, Inc. for the company’s ability to rapidly automate its new customer order process during a time so critical to supporting remote workers. Zoom leveraged Nintex Workflow Cloud’s easy-to-use and powerful capabilities to streamline and digitise its sales order process. With this Nintex digital solution, Zoom automated 90 per cent of its channel-driven orders, saving 15 man-hours per day and helping Zoom customers more quickly use their enterprise video communications platform.

2020 Nintex Solution Innovation Award winners, promoted online at https://www.nintex.com/solution-innovation-awards-2020/, by category include:

Regional Transformation Leaders

  • AMER: Lands’ End AND McCormick & Company
  • APAC: AngloGold Ashanti Australia
  • EMEA: Babcock

Successful Cloud Working and Transformation

  • Ciena Corporation

Game Changing Solution-Specific Deployments

  • Improved Sales Performance with Nintex Drawloop: Cars.com
  • Achieved Process Excellence with Nintex Promapp®: Woolworths Group
  • Enhanced Customer Experience with Rapid Automation (Nintex Workflow or Nintex RPA): Red River Bank

Public Sector Standout

  • Accident Compensation Corporation (ACC) New Zealand

Industry Breakthroughs

  • Engineering and Manufacturing: Schaeffler Technologies AG & Co. KG
  • Financial Services: GM Financial
  • Non-Profit: NAACP Empowerment Programs

Business Continuity

  • National Gallery Singapore

“It’s awe-inspiring to see what Nintex customers are able to achieve with our suite of process management and automation capabilities,” said Nintex Chief Executive Officer Eric Johnson. “We congratulate all the 2020 Nintex Solution Innovation Award winners for improving the world of work across the globe.”

The Nintex Solution Innovation Award winners were selected by a panel of judges based on nominations submitted by Nintex customers and partners in early 2020. The awards recognise Nintex customers who have successfully achieved impactful results leveraging the breadth of capabilities with the Nintex Process Platform. The Business Transformation category of the 2020 Nintex Partner Awards program recognises Nintex Partners for top customer entries in this year’s Solution Innovation Awards program. The official 2020 Nintex Partner Awards program announcement will be issued in mid-July 2020.

To learn more about the success organisations across every industry are reporting with Nintex, visit https://www.nintex.com/why-nintex/case-studies/.

Media Contact
Laetitia Smith                                                                                          
laetitia.smith@nintex.com                                   
cell: +64 21 154 7114 

About Nintex
Nintex is the global standard for process management and automation. Today more than 8,000 public and private sector clients across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Product or service names mentioned herein may be the trademarks of their respective owners.

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