CC Awards Reopens to Recognize Customer Contact Excellence

Frost & Sullivan prepares to honor companies in customer contact & customer experience industry

SANTA CLARA, California, May 28, 2020 /PRNewswire/ — Customer service practitioners and solution providers of all areas are invited to nominate their organizations and/or clients for the CC Awards (CCs), the customer service awards program that recognizes excellence and outstanding achievement across key areas of the industry. The CCs provide an opportunity to reward those who are leading the way in innovative actions, committed pursuit and exceptional service to their customers.

Frost & Sullivan - The CC Awards
Frost & Sullivan – The CC Awards

To submit a nomination or learn more, please click here: www.frost.com/ccawards.

"By recognizing companies who are breaking new ground in customer service excellence, we aim to create a forum for celebrating and sharing best practices in the world," said Michael DeSalles, Principal Analyst, Information & Communication Technologies at Frost & Sullivan.

Following nominations, a panel of industry experts and Frost & Sullivan research analysts will judge each category. Companies selected as best-in-class will be honored as "Kahunas" in the category or categories for which they entered. Kahunas will then be invited to compete once more to be considered for the "Big Kahuna" recognition in each category. All winners will be honored, and Big Kahuna winners are currently planned to be announced at the 16th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, October 18-21, 2020, at the JW Marriott Tucson Starr Pass Resort & Spa in Tucson, Ariz.

Practitioners or solution providers that focus on distinguished customer experience are encouraged to nominate their accomplishments in one or multiple categories. Consideration will be given to those whose achievements have set them apart during the past year.

About Frost & Sullivan

Over five decades, Frost & Sullivan, the Growth Pipeline Company, has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Visit our website.

Contact:
Brooke Filson
Global Events, Frost & Sullivan  
E-mail: [email protected]

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XMOV Unveils China’s First AI Virtual Influencer

SHANGHAI, May 21, 2020 /PRNewswire/ — Chinese virtual key opinion leader (KOL) Ling (ins: ling.gram_) made her world online debut Monday, leading the latest Chinese internet trend among positive influencers and cultural inheritors and showcasing China’s soft power and culture.

Chinese virtual KOL Ling (ins: ling.gram_) Photo: Courtesy of Xmov
Chinese virtual KOL Ling (ins: ling.gram_) Photo: Courtesy of Xmov

Bearing a close resemblance to humans, Ling (ins: ling.gram_) was co-created by Chinese artificial intelligence (AI) start-up Shanghai Xmov Information Technology and Beijing Cishi Culture Media Company.

Relying on its self-developed full-stack end-to-end AI technology, Xmov has opened the  process of intelligent characterization from intelligent modeling to AI performance animation technology which drives facial expressions, eyes, body and finger movements, and  generating short videos or real-time broadcasts to realize interaction and commercialization of virtual intelligent property (IP).

Ling’s team will generate content around such characteristics as the national essence of Peking Opera and the combination of classic and modern fashion on social platforms like Weibo, Instagram, and TikTok, Xmov said in a statement.

With commercial programming, the 3D virtual figure will engage in business endorsements, live broadcasts, and participate in online and offline activities.

CEO and Xmov founder Chai Jinxiang said virtual IP value will be released at the maximum level via livestreaming and short videos.

The emerging virtual idol sector, backed by China’s younger generation, has been on the fast development track in recent years, with more domestic internet firms increasing investment in this nascent sector.

Despite the size of China’s virtual idol industry being less than 100 million yuan ($14 million) in 2018, with increased investment, it is expected to grow to 1.5 billion yuan by 2023, according to Newsijie.cn.

Last year, virtual idol Luo Tianyi shared the stage with China’s top pianist Lang Lang, marking the country’s first concert between a holographic singer and real-life musician. 

Today, Luo’s Weibo account has over 4 million fans.

The virtual idol trend first originated in Japan, where the IP industry has thrived. Hatsune Miku, a virtual idol pioneer, is an anime character who sings through a vocal synthesizer. Miku has performed multiple times in China, singing in both Chinese and Japanese.

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