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PR Newswire

Laying the Foundation for Shenzhen Airport to Become a “Future Airport” with Huawei UPS

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SHENZHEN, China, Oct. 27, 2020 — Shenzhen airport, China’s fifth largest airport and a world-class international aviation hub, has chosen Huawei to work together on the key project of its Future Airport Phase II implementation: the upgrade of its Uninterruptible Power Supply (UPS) system. Such an upgrade provides a solid energy foundation to build a smart future airport from, as well as reconstruct the Information and Communications Technology (ICT) infrastructure platform.

And this momentum is showing no signs of slowing: Indeed, Shenzhen Airport is the only airport in China participating in the International Air Transport Association’s (IATA) "Future Airport" pilot program. To realize the program, a large number of future-oriented upgrade and reconstruction projects are being implemented.

The airport’s legacy UPS was aging badly, leading to increased fault rates. To compound the issue, there was a lack of spare parts because the original equipment had been discontinued. And maintenance work was heavily dependent on the original manufacturer, representing a serious potential risk. In sum, these challenges were impairing Shenzhen Airport’s efforts to build a smart future airport.

With the goal of becoming the benchmark for future airports, Shenzhen Airport set high standards for its UPS replacement and it felt that any new equipment should be leading the industry’s future evolution. It also needed a supplier with extensive experience in cutover assurance, to secure operational processes.

With a modular and multi-redundancy design that eliminates single points of failure and ensures the smooth running of key services, Huawei’s modular UPS has already been tested in the industry. The Artificial Intelligence (AI) proactive warning function of components — such as capacitors and fans — shifts Operations and Maintenance (O&M) from passive to proactive prevention. Furthermore, all modules are hot swappable and can be replaced within five minutes when a fault occurs, further simplifying O&M. Such benefits convinced Shenzhen Airport that Huawei’s UPS solution met their requirements for future airport assurance and chose Huawei’s UPS5000 series for the upgrade.

At 03:00 in the morning on July 18, the Shenzhen Airport and Huawei team completed the online cutover of the second UPS with zero errors, just 13 days after the first successful cutover, and five days earlier than the original plan. This means that there is momentum for the next 24 sets of UPSs to be cutover and put into use. In total, 30 medium and large-sized UPS systems will eventually be deployed in ten power distribution rooms located across the terminal and in the Information Technology Center (ITC).

Huang Biao, General Manager of the Shenzhen Airport Digital Management Center, said: "The successful cutover of the project means that our success is not accidental. With the support of Huawei, the maintenance level of the airport UPS system is raised to a new level. It also proves that if the process of replacing old UPS hosts is highly operable and the solution is correctly formulated, UPS online cutover is feasible and controllable. All team members of the airport are confident about the subsequent cutover and future O&M assurance. Looking into the future, I hope that Huawei will continue to use its best products and services to help Shenzhen Airport build an international aviation hub, continue to move towards the goal of ‘Future Airport,’ and realize the strategic vision of leading the airport group with excellent global management and innovation as soon as possible."

Customer recognition and trust are the driving force behind Huawei’s ongoing innovation and efforts to push forward. Indeed, Huawei UPS is seeking to develop towards high frequency, modularization, and intelligence.

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Huawei’s end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 194,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company wholly owned by its employees.

For more information, please visit Huawei online at www.huawei.com.

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PR Newswire

Supermicro 2U Ultra-E Short-Depth Server — Now with NEBS Level 3-Certification — Delivers Data Center Computational Power to the Telecom Edge

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Expanding Server Portfolio Gives Telecom Customers Multiple System Configurations: Intensive Workload Processing, NEBS Compliance, Free-Air Cooling, AC/DC Power

SAN JOSE, California, Oct. 22, 2020 — Super Micro Computer, Inc. (Nasdaq: SMCI), a global leader in enterprise computing, storage, networking solutions, and green computing technology, continues to deliver market-leading data center server capabilities to global 5G, telecom, and accelerated workloads at the edge. The 2U Ultra-E short-depth is the latest update to Supermicro’s growing NEBS (Network Equipment Building System) Level 3-certified server lineup. Its deployment and operation in telecom and other edge applications confirm that industry-standard and open server computational power can be found outside of traditional data centers.


Supermicro is changing the telecommunications industry with powerful, feature-rich systems that provide intelligent and seamless connectivity from the edge to the cloud. Supermicro’s Ultra product line gives customers powerful computing with increased flexibility and joins an extensive family of customizable options with best-in-class features, including all-NVMe, hybrid storage, and low-latency optimizations plus extensive networking and expansion possibilities, including innovative space-saving Ultra riser cards.

"Increasingly, edge infrastructure is demanding the computational power found in Supermicro’s industry-standard server technologies," said Charles Liang, president and CEO of Supermicro. "Our Ultra SuperServer is ideal for edge applications, and the short-depth 2U Ultra-E delivers enhanced features, including GPU and FPGA support, with faster performance and is optimized for a wide variety of workloads in 5G and telecommunications applications with lower power requirements, and now NEBS certification."

The 2U Ultra-E server, available today, targets edge micro data centers and is fueled by dual 2nd Gen Intel Xeon Scalable processors with up to 205-watt TDP. The 2U Ultra-E has front hot-swap drives and fan modules in a compact 22.6-inch depth. Also, the server supports up to 6TB of DDR4 memory in 24 DIMM slots and features eight PCI-E 3.0 expansion slots for flexible networking, GPU, and FPGA selections. This system flexibility and multiple configuration options give customers additional choices for modernizing their data centers and edge infrastructure. Ultra-E NEBS Level 3 versions will support either AC or DC power supplies.

With short-depth systems, NEBS compliance, and DC power options, Supermicro is proving its ongoing commitment to the telecom segment. In parallel, Supermicro continues to collaborate with industry-leading 5G and telco software providers to offer complete solutions. Supermicro is working with open standards such as O-RAN based solutions, as operators are looking for commercial off the shelf (COTS) servers for their new infrastructure rollouts.

For more information on the 2U Ultra-E, watch this SuperMinute.

Learn more about Ultra solutions.

Follow Supermicro on LinkedIn, Twitter, and Facebook to receive their latest news and announcements.

About Super Micro Computer, Inc.

Supermicro (SMCI), the leading innovator in high-performance, high-efficiency server technology is a premier provider of advanced server Building Block Solutions® for Enterprise Data Center, Cloud Computing, Artificial Intelligence, and Edge Computing Systems worldwide. Supermicro is committed to protecting the environment through its "We Keep IT Green®" initiative and provides customers with the most energy-efficient, environmentally-friendly solutions available on the market.

Supermicro, Server Building Block Solutions, and We Keep IT Green are trademarks and/or registered trademarks of Super Micro Computer, Inc.

Intel and Xeon are trademarks of Intel Corporation or its subsidiaries.

All other brands, names and trademarks are the property of their respective owners.

SMCI-F

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PR Newswire

Carrefour Chooses Insider to Deliver Individualized Supermarket Experiences with AI

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SINGAPORE, Oct. 21, 2020 — Carrefour, the globally renowned supermarket chain, partnered with Insider to drive immersive digital experiences for its customers worldwide.

Insider will help the brand connect data from multiple online and offline sources, predict the future behavior of their customers with AI and individualize experiences across channels with precision.

Insider’s feature-rich Growth Management Platform helps 800+ top brands including UNIQLO, Samsung, Toyota, Mediamarkt, New Balance, Estee Lauder, Philips, Virgin, Avon, AVIS, Marks & Spencer, Dominos, Nissan, BBVA, IKEA and CNN drive their digital growth through highly individualized multichannel experiences. Insider helps global brands improve ROAS (Return on Ad Spend), optimize CAC (Customer Acquisition Cost), increase Conversion Rates, AOV (Average Order Value), and LTV (Lifetime Value).

"Insider has enabled us to implement ideas quickly and effectively, which is essential to our promise of delivering an interactive and responsive brand experience. Also, in the past few months that we have worked with Insider, we have always been able to reach out to them and communicate to resolve any issues that we come across. Insider’s growth consultants suggested groundbreaking ideas to us, like the push-based cart recovery scenario which got us a conversion uplift of 350%. We knew that Insider’s platform is a one-stop solution for all our online activities. Insider is a continuously evolving all-in-one marketing platform that allows us to access the latest technology – a great tool for anyone looking to create impactful customer experiences," said Michael Chen, E-Commerce Manager at Carrefour.

Watch Success Story:
How Carrefour Achieved a Conversion Rate Uplift of 350%

Insider continuously extends its capabilities with the latest technologies and channels such as WhatsApp Business API and Facebook Messenger for businesses while developing solutions to tackle key pain points of marketers, such as product discovery (InStory).

The integration of the platform to your existing tech stack is quite easy and does not create a burden for your IT team. Once integrated, you can start designing experiences within minutes.

Read Insider reviews from users on G2.

Check out more Insider success stories here.

About Insider

Insider is a B2B SaaS company with a unique approach to multichannel experience orchestration that recently announced its $32 Million Series C funding round, led by Riverwood Capital and joined by Sequoia, Wamda, and Endeavor Catalyst. Insider has been recently featured in the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 and became the leader on G2Crowd’s Mobile Marketing Software and Personalization Grids with a 4.7/5 rating based on 100% user reviews, 14 quarters in a row. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside of the US.

Insider has 24 offices in London, Paris, Singapore, Tokyo, Hong Kong, Seoul, Sydney, Helsinki, Barcelona, Dubai, Moscow, Warsaw, Taipei, Jakarta, Manila, Wellington, Istanbul, Kiev, Ho Chi Minh City, Bangkok, Brussels, Amsterdam, Luxemburg, Ankara, and Kuala Lumpur.

Contact: Singapore, Wai Teng Yong  +65 9841 0300

PR Newswire

Dubber Unveils Unified Call Recording and Voice AI Solution for Microsoft Teams

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  • Automatically record and transform every conversation on Microsoft Teams into rich voice data for compliance, CX, evidence and performance improvement
  • Eliminate the cost, complexity and risks of legacy call recording and unlock the benefits of voice data at scale
  • Dubber unveils global channel program for Microsoft Channel Partners & Resellers

MELBOURNE, Australia, Oct. 21, 2020 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced the global launch of Dubber Unified Recording on Microsoft Teams, supported by a new and tailored global channel partner and reseller program.

Unified Call Recording is a first of a kind capability for Microsoft Teams enabled by Dubber’s unique ability to capture any conversation – voice or video – on Microsoft Teams in the cloud – and to aggregate recordings, data, insights and alerts from service provider and unified communications platforms, compliantly, in one place.

Microsoft Teams is one of the world’s fastest growing team collaboration suites and has over 75 million daily active users. Dubber allows Teams customers to automate voice recording at scale from any device with no need for hardware. Unified call recording and voice AI are a key enabler of compliance, customer satisfaction and sales performance – delivering real-time insights, sentiment analysis, alerts, beautiful transcriptions and more.

Dubber announced an extensive global channel partner program for Microsoft partners including partner incentives with support, deployment, and training resources.

"COVID has dramatically accelerated the demand globally for unified communications solutions," said Steve McGovern, CEO Dubber. "As workforces have dispersed and network end-points multiplied the demand for automated call recording at scale has become essential to addressing regulatory requirements and enterprise-wide visibility. With Dubber supporting Microsoft Teams via our global platform, users can activate recording immediately in the cloud – eliminating the need to build solutions or buy hardware."

McGovern added, "Microsoft Teams customers and resellers now have access to the industry leading platform used by over 140 service providers worldwide. It’s now possible to unify call recording on these networks and Microsoft Teams into the centralised Dubber Voice Intelligence Cloud. Our integration with Microsoft Teams advances Dubber as the preeminent and de facto cloud-based unified call recording solution for communications providers – and as a source of differentiation and value for resellers globally."

Background, Dubber on Microsoft Teams:

  • Available for order now from Dubber and registered Dubber resellers & partners
  • Dubber is live and can be easily activated on Microsoft Teams
  • Flexible plans start as low as AU$9.95 per month
  • Dubber for MS Teams currently supports Voice Unified Call Recording (UCR) with Video and Screen Share UCR to be available in December 2020
  • Access more information on Dubber on Microsoft Teams
  • Interested resellers can register to join introductory Dubber on Microsoft Teams webinars

About Dubber:

Dubber is globally recognised as the Cloud Call Recording and Data Capture platform for Communications Service & Solution Providers and as integral to their Unified Communications offering. Dubber’s unique technology enables call recording to be delivered as a service and turns voice calls into data enabling broad-reaching AI services to be deployed at scale directly from a Carrier network – or from inside a Solution Providers infrastructure. Dubber services are presented either in the brand of the Carrier or as Dubber products. Founded in 2011, Dubber is headquartered in Melbourne, Australia, with operations in the USA and Europe.

Trademark reference: "Microsoft" and "Microsoft Teams" are registered names and trademarks or trademarks of Microsoft, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

This ASX release has been approved for release to ASX by Steve McGovern, CEO & Managing Director.

For more information, please contact:

Investors
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

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PR Newswire

DST Launches InnoConnect, Towards Building A Connected Community

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BANDAR SERI BEGAWAN, Brunei, Oct. 16, 2020 — DST marks another significant milestone with the launch of InnoConnect, a digital highway allowing access to services seamlessly and in real time. InnoConnect is a modular, easy-to-use and a secure data exchange platform and is a core digital infrastructure component in DST’s path to digital transformation.

The Guest of Honour, Yang Berhormat Dato Seri Setia Awang Abdul Mutalib bin Pehin Orang Kaya Seri Setia Dato Paduka Hj Mohammad Yusof, the Minister of Transport and Infocommunications (on the right) had officiated the launch of InnoConnect. On the left is Radin Sufri Radin Basiuni, the Chief Executive Officer of Datastream Digital Sdn Bhd (DST)
The Guest of Honour, Yang Berhormat Dato Seri Setia Awang Abdul Mutalib bin Pehin Orang Kaya Seri Setia Dato Paduka Hj Mohammad Yusof, the Minister of Transport and Infocommunications (on the right) had officiated the launch of InnoConnect. On the left is Radin Sufri Radin Basiuni, the Chief Executive Officer of Datastream Digital Sdn Bhd (DST)

 

Radin Sufri Radin Basiuni, the Chief Executive Officer of Datastream Digital Sdn Bhd (DST) gave his speech on InnoConnect
Radin Sufri Radin Basiuni, the Chief Executive Officer of Datastream Digital Sdn Bhd (DST) gave his speech on InnoConnect

The launch of InnoConnect was officiated by the Guest of Honour, Yang Berhormat Dato Seri Setia Awang Abdul Mutalib bin Pehin Orang Kaya Seri Setia Dato Paduka Hj Mohammad Yusof, the Minister of Transport and Infocommunications at the DST Headquarters.

DST understands that in this new digital age, getting connected to services with just a few clicks away provides a great  convenience and is of importance to its customers. DST leverages this opportunity on InnoConnect to see how services can be delivered better, how to avoid duplication of efforts, make better use of data, and deliver services digitally. InnoConnect provides a service delivery framework to share the right information and seamlessly share that information while at the same time protecting the information securely.

Radin Sufri bin Radin Basiuni, the Chief Executive Officer of Datastream Digital Sdn Bhd (DST) highlighted that “InnoConnect is the translator, workflow manager, the gap closer, the in between for communities, services, platforms, databases and more significantly the conduit for future innovations into an ever growing digital ecosystem.” He further added that “To unlock the full potential of the platform ecosystem, InnoConnect can be complimented by the use of our omni-channel customer interactions to service the public and private sectors.”

In launching InnoConnect, DST will be able to support the public and private sector to enable seamless connectivity, interoperability and portability across complex ecosystem-based services. By bridging the gap, it is able to transform how individuals, business and service providers interact with each other, making it easier to reach out to all Bruneians.

About Datastream Digital Sdn Bhd (DST)

Datastream Digital (DST) is born out of an infrastructure carveout of Brunei’s telco industry transformation, which followed through with DST’s own major digital transformation exercise. Formally a full-service Mobile Network Operator and a full Mobile Service Provider to now, an asset light, customer focused digital first operator, in triple play mobile, fixed and all things digitally horizontal.

Now expanding from a mobile service provider to a fixed service provider, both Residential and Enterprise and mobile and fixed convergence play, DST remains the major telco player in Brunei. With the expansion of services to fixed, this is a developing area for growth.

Backed by its 25 years of traditional telco experience, and always transforming mindset, DST continues to build on its digital platform and will continue to build its ecosystem to provide digital services, providing value and convenience as a priority to its customers in Brunei, with a set vision to grow into the region as a digital service provider.

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PR Newswire

ZTE and China Mobile win Best Enterprise Private Line Solution Award at Broadband World Forum 2020

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SHENZHEN, China, Oct. 15, 2020 — ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, and China Mobile have been rewarded Best Enterprise Private Line Solution Award, in recognition of their cloud-managed intelligent OTN enterprise private line, at Broadband World Forum (BBWF) 2020.

Best Enterprise Private Line Solution Award
Best Enterprise Private Line Solution Award

ZTE and the Dongguan branch of China Mobile have jointly built up this intelligent OTN enterprise private line solution to provide high-quality networks, so as to satisfy differentiated access demands of users.

The enterprise private line supports 2M-100G tunable granularity to make better use of the bandwidth resources. Moreover, it can implement automatic CPE deployment and PnP (Plug and Play) so that the CPE deployment is shortened from days to hours.

Meanwhile, the enterprise private line allows CPE disaggregation through the intelligent management and control platform, enabling end-to-end cross-vendor management.

Also, it supports fast end-to-end deployment and provisioning of the entire network, with the service scheduling shortened from hours to minutes, thereby significantly reducing the TTM (Time to Market) and enhancing the competitiveness of China Mobile in the vertical industries.

By means of real-time latency measurement and alarm, the intelligent OTN enterprise private line has guaranteed that its latency indicators will well meet the requirements of users.

ZTE is a provider of advanced telecommunications systems, mobile devices and enterprise technology solutions to consumers, operators, companies and public sector customers. The company has been committed to providing customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen (H share stock code: 0763.HK / A share stock code: 000063.SZ), ZTE sells its products and services in more than 160 countries.

Media Contacts:

Margaret Ma
ZTE Corporation
Tel: +86 755 26775189
Email: ma.gaili@zte.com.cn

Related Links :

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PR Newswire

Clarivate Delivers Litigation Data from Darts-ip Through CPA Global Innography

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LONDON, Oct. 15, 2020 — Clarivate Plc (NYSE: CCC), a global leader in providing trusted information and insights to accelerate the pace of innovation, announced today the integration of Darts-ip™ case law data with the Innography™ IP intelligence and analytics solution, to provide significantly enhanced strategic decision making across the IP lifecycle.


The integration follows the acquisition of CPA Global by Clarivate, and will see corporate IP departments and law firm customers benefit from multi-jurisdictional litigation data from 141 countries – covering millions of patent cases across 3,000 courts in Europe, Asia, and the U.S. The insights from big data analysis of more than 1.8 million patent cases will inform customers in their patent research, competitive intelligence, portfolio strategy, licensing, litigation, M&A due diligence, freedom to operate and more.

This is the third integration of Darts-ip into Clarivate products in under a year following the acquisition of the company:

  • In March 2020, Darts-ip global IP case data was integrated with CompuMark™. By adding trademark cases to the world’s largest trademark database, trademark professionals gained greater context for their most important decisions when building and protecting their trademark portfolio, including the litigiousness and history of a specific mark or owner across the full spectrum of trademark research solutions: screening, clearance and protection.
  • In July 2020, Darts-ip was integrated with Derwent Innovation™. The combined solution gave our customers greater context to support better, more confident decisions when building and protecting their IP portfolios. By integrating patent case data with Derwent Innovation, customers gained a more complete picture of potential obstacles with litigation history, allowing for easy assessment of immediate risks and opportunities, improved efficiency, accelerated decision making and reduced cost.
  • Now, Darts-ip has been integrated with Innography, connecting international litigation data and patent data with ultimate subsidiary and parent assignments to facilitate seamless analysis and provide a fuller picture across jurisdictions. The expanded offering will include enhanced definition of the industry renowned PatentStrength™ metric, to indicate the external strength of any asset in a portfolio, now updated to factor even more patent data from across the globe.

Jeff Roy, President, IP Group at Clarivate, said: "With all our acquisitions, including CPA Global and Darts-ip, it’s important for us to focus on immediately delivering value to our customers. This integration represents one of the most popular Innography requests from our customers. We’re listening, and we are hard at work helping our customers lower their total cost of doing business with customized packages and fully integrated solutions.  Today’s announcement is a terrific early indicator of how our customers will benefit from the combination of Clarivate and CPA Global, and we’re excited about what the future will bring."

"With the integration of Darts-ip into three Clarivate products in under a year following the acquisition of the company, we can now provide IP professionals with the opportunity to take a truly global deep dive into IP data, make smarter decisions faster and mitigate risks based on actionable intelligence. IP analysis plays a crucial role in strategic decision making and with these three integrations, customers will be better equipped to handle their next challenge, lower their total cost of doing business and seize new commercial opportunities."

About Clarivate
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions. Covering scientific and academic research, pharmaceutical, biotech and healthcare intelligence and intellectual property services, we help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.

Forward-Looking Statements
This press release and any statements included herein may contain forward-looking statements regarding Clarivate. Forward-looking statements provide current expectations or forecasts of future events and may include statements regarding results, anticipated synergies and other future expectations. These statements involve risks and uncertainties including factors outside of the control of Clarivate that may cause actual results to differ materially. Clarivate undertakes no obligation to update or revise the statements made herein, whether as a result of new information, future events or otherwise.

Media contact
Sofía Nogués, Senior External Communications Manager
Sofia.nogues@clarivate.com 

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Sercomm Receives SCTE-ISBE Chairmen’s Advanced Technology Award

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TAIPEI, Oct. 14, 2020 — Sercomm (TWSE: 5388), a leading manufacturer and supplier of telecom equipment, has been named a winner of the first-ever SCTE•ISBE Chairmen’s Advanced Technology Award for Customer Premise Equipment (CPE). The SCTE•ISBE recognized Sercomm for the company’s innovative leadership in developing products and services guiding the industry into the future.

Sercomm Receives SCTE-ISBE Chairmen’s Advanced Technology Award
Sercomm Receives SCTE-ISBE Chairmen’s Advanced Technology Award

"Opportunities for innovation in telemedicine, aging in place, smart cities and more have increased because of the change in the consumption patterns during the coronavirus pandemic and the development of cable’s 10G platform," said Tom Adams, Executive Vice President, Field Operations for Charter Communications and outgoing Chairman of the SCTE•ISBE Board of Directors. "We’re pleased to recognize the leadership of Sercomm and others, and to present this award for their support in enabling this evolution."

The SCTE•ISBE Chairmen’s Advanced Technology Awards are presented to an elite group of technology partners who are helping the cable industry bring the new 10G platform to life. Sercomm CPE paves the way for cable to deliver residential internet speeds up to 10X faster than today’s network, creating the opportunities for a new generation of applications that will change the ways we interact with one another and with the world around us.

Sercomm’s DOCSIS 3.1 product portfolio enables cable operators to offer multi-gigabit broadband service to meet the ever-growing user demands for massive bandwidth and low latency. Each of Sercomm’s CableLabs Certified DOCSIS 3.1 CPE features 2.5Gbps Ethernet ports to deliver these next-gen cable services into customer homes.

Derek Elder, President of Sercomm USA, accepted the award during the Cable-Tec Expo 2020 Virtual Experience saying, "Sercomm is incredibly honored to receive this award from the SCTE•ISBE who is driving the 10G evolution in the cable industry. The award reinforces the tremendous work of our team to deliver innovative technology to our cable operator partners."

About Sercomm Corporation

Sercomm Corporation (TWSE: 5388) is a worldwide leading manufacturer of telecom and broadband equipment. Founded in 1992, Sercomm has focused on developing embedded solutions to make networking simple and affordable. With its fully integrated engineering capability and its state-of-the-art manufacturing facility, Sercomm offers comprehensive telecom broadband solutions such as small cells, residential/enterprise gateways, and IoT products, and is now a global leader in the industry. Headquartered in Taipei, Taiwan, Sercomm’s global operation network covers markets in North America, Europe, and the Asia Pacific region. Its customer base includes the world’s top service provider, networking OEM, and system integrators. For more information, please visit www.sercomm.com.

About SCTE•ISBE

SCTE•ISBE is envisioning the future of connectivity, today. Through technological leadership and innovation in the cable industry, SCTE•ISBE is creating a more connected world. As a not-for-profit member organization, SCTE•ISBE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter. In partnership with CableLabs® and NCTA, SCTE•ISBE is building the future of 10G, leveraging its expertise for the acceleration and deployment of technology. SCTE•ISBE is the force behind the annual SCTE•ISBE Cable-Tec Expo®, the largest cable industry event in the Americas. More at www.scte.org.

 

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PR Newswire

Introducing maaiiconnect LITE: A Flexible Business Engagement Solution for Both Customers and Staff

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HONG KONG, Oct. 8, 2020 — maaiiconnect launches the LITE Plan, a flexible and scalable business engagement solution for e-commerce retailers, SME’s, and start-ups. Organisations can quickly hit the ground running with tools optimised to curate customer experiences that convert online traffic to sales, and connect remote staff with rich multimedia engagement.

Digitally transforming with the right solution opens growth opportunities and sets a new benchmark in competitive industries. Survey results show that the main benefits of digital transformation are increased operational efficiency, meeting customer expectations, and faster time to market[1]. With maaiiconnect LITE, organisations can quickly open new growth opportunities, and convert online traffic to customers with the essential maaiiconnect multimedia web communication and smart management features. LITE’s flexible licence structure enables organisations to scale up or change tact at any moment to fit their business needs and changing market conditions.

Centralised Communications for Experience-led Business Engagement

Research by Forrester Consulting found that it pays to be an experience-led businesses – with 1.9x higher average order value, 1.7x higher customer retention, 1.9x return on spend, 1.6x higher customer satisfaction rates, and 1.5x higher employee satisfaction rates[2]. By centralising all of an organisation’s key stakeholders and communication together in one platform, maaiiconnect LITE optimises business engagement with smart capabilities:

Customer Engagement that Delivers Conversions

Widen the sales funnel and reduce bottlenecks of the customer purchase journey, reduce manpower spent handling enquires, and improve response rates with maaiiconnect LITE:

  • Add the web widget for live chat and call to web stores
  • Create dynamic corporate tags on the web widget that display for specific pages, products, or campaigns to direct traffic to the best staff
  • Enable a staff directory to allow customers to connect instantly to a certain staff for interviews, meetings, or consultations
  • Set up smart routing to intelligently connect enquiries to the right staff based on pre-set criteria
  • Improve engagement rates for EDM and SMS campaigns by adding web links for direct call and chat
  • Add QR codes for direct call and chat to product packing and printed materials to maintain valuable customer relationships

Multimedia Team Collaboration for a Borderless Office

Quickly identify colleagues or teams and start a chat or call from anywhere, and with any device. Create a group chat, launch an audio and video call, screen share, and securely send files.

Reports and Insights

Access comprehensive reports for customers, staff, enquiries and more to better understand customer behaviours.

Secure, Certified, and Compliant

Designed for security, all communication data on maaiiconnect is encrypted, ISO 27001 and ISO 9001 certified, and GDPR compliant.

A Cost Effective, Quality, and Scalable Solution

While the name may be LITE, the maaiiconnect LITE Plan ensures quality experiences at every touchpoint. Calls and video calls made through maaiiconnect are carrier-grade, with a Service Level Agreement of 99.95%, and the web widget is multi-domain capable for use on multiple domains.

For a fast and scalable solution to engage customers and staff, register for maaiiconnect LITE today. Or start your free trial now by signing up to maaiiconnect ESSENTIALS Plan and getting started in 1 minute.

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PR Newswire

Quadient Inspire Days Virtual Experience to Draw Customer Experience Experts from Around the Globe

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SINGAPORE, Oct. 8, 2020 — Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today its flagship customer experience management (CXM) annual conference, Quadient Inspire Days Virtual Experience, will take place Oct. 13-14. The global conference will feature 77 speakers and more than 60 unique virtual sessions, bringing together business and IT leaders from across industries for thought leadership strategy discussions, technical sessions, peer-to-peer networking and motivating keynotes. The conference is designed for CXM business executives, customer communications professionals, software developers and enterprise architects. Attendees will take away current trends and industry perspective on how to expand communication channels, deliver more digital communications, improve customer engagement, drive advanced personalized experiences and create operational efficiencies with customer communication management (CCM).

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Quadient Conference 2019
Quadient Conference 2019

The annual Quadient Inspire Days traditionally takes place at physical locations, but due to the pandemic, the event will be virtual for the first time. The event this year includes six tracks accommodating global time zones. Recordings of sessions will be available for on-demand viewing after the event for registered delegates. There is no cost to attend.

Quadient Inspire Days Virtual Experience will feature technology updates, insights from leading industry analysts and partners, and experiences and best practices from current Quadient customers. Sessions will include:

  • Customer experience pioneer Ingrid Lindberg of Chief Customer
  • Allen Bonde and Tom Mouhsian of Forrester
  • Kaspar Roos of Aspire Communications
  • CXM practitioners from Epsilon, Northwestern Mutual, Orda, British Gas, Opus Trust, Paragon Customer Communications, CGI France, Lincoln Financial Group, Customer Centrics, Auto & General, HBF Health, New Zealand Post, Santander Bank and SulAmérica Seguros.
  • Event sponsors Canon, Capgemini, Cognizant and Guidewire

"We are excited to be able to connect virtually with everyone on a global scale for this year’s Quadient Inspire Days Virtual Experience," said Chris Hartigan, chief solution officer, Customer Experience Management, Quadient. "Despite the challenges the pandemic presents, connections matter today more than ever. Customers not only expect companies to know their individual wishes and to personalize their experiences, they expect brands to proactively anticipate their needs and provide self-service options that go far beyond a simple FAQ page. Quadient Inspire Days Virtual Experience will provide the critical insights and tips needed for customer experience professionals to excel even within the disruption and changes affecting business today."

For the event’s agenda and no-cost registration, visit www.quadient.com/inspire-days-virtual-experience.

About Quadient®

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

For more information about Quadient, visit quadient.com.

Contacts

Joe Scolaro, Quadient

Sandy Armstrong, Sterling Kilgore

Global Press Relations Manager

Account Executive

+1-866-883-4260 Ext. 1590

+1-630-964-8500

j.scolaro@quadient.com

sarmstrong@sterlingkilgore.com

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