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Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics

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Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan

SANTA CLARA, Calif., Jan. 15, 2021 — Frost & Sullivan’s recent analysis, Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026, finds that COVID-19 has accelerated the rate of migration from on-premise solutions to cloud-based services, given the need to provide outstanding customer experience (CX) remotely. Although the region is a price-sensitive market, the mature markets of Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, and Taiwan are ready to invest significantly to deploy cloud-based, sophisticated applications. However, required investments are higher in these countries than in China, India, Malaysia, Thailand, Indonesia and the Philippines. The buoyant market in the region comprised of on-premise and cloud applications is expected to grow from $719.5 million to $966.5 million by 2026 at a compound annual growth rate (CAGR) of 4.3%. 

Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics
Asia-Pacific Contact Center Applications Market to See Buoyant Growth, Thanks to Analytics

For further information on this analysis, please visit: http://frost.ly/51k

"From an application perspective, inbound contact routing (ICR) will continue to dominate the application market throughout the forecast period, whereas analytics will witness the strongest growth as contact centers will consider it a service differentiator," said Arpan Bid, Information & Communication Technologies Research Analyst at Frost & Sullivan. "Additionally, looking at adoption of contact center applications by vertical, the banking, financial services and insurance (BFSI) industry will be the leader in deploying contact center applications, followed by telecommunications."

Bid added, "Similarly, government and education, E-commerce, and healthcare are poised to be the fastest-growing sectors during the COVID-19 pandemic. The retail industry will grow relatively faster after the pandemic."

Ending lifecycles for existing vendor platforms, refreshing the applications of core segments, adding new channels and providing richer integrations will drive the APAC contact center applications market, presenting lucrative growth prospects for market participants, including:

  • Introducing new technologies such as predictive analytics and machine learning to enhance capabilities, add value, and remain competitive.
  • Encouraging contact centers to integrate systems and apps outside the contact center to support digital transformation strategies.
  • Offering rich and easy-to-use contact center analytics capabilities as enterprises increasingly source end-to-end analytics solutions for their business needs.
  • Providing work-from-home (WFH) solutions, AI-enabled bots, Robotic Process Automation (RPA), and automation tools as contact centers are compelled to increasingly invest in advanced tools to manage the fallout from the COVID-19 pandemic.

Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026 is the latest addition to Frost & Sullivan’s Information & Communication Technologies research and analyses available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion

Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026

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Tuya Smart Becomes Google Authorized Solution Provider

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SANTA CLARA, Calif., Jan. 15, 2021 — Tuya Smart, a leading global AI+IoT (AIoT) platform provider, today announced that it has become one of Google’s first Authorized Solution Providers to help brands build smart home Actions for Google Assistant. This also gives Google a bigger smart home and IoT client exposure through Tuya’s unique, all-in-one AIoT platform.

"The announcement is Google’s recognition of Tuya’s superior performance in artificial intelligence, data protection, and smart home technologies," said Eva Na, CMO and Vice President of Marketing and Strategy from Tuya. "This deepens Tuya’s collaboration with Google and means even better global AIoT advantages for both companies moving forward."

A longtime Google partner, Tuya’s platform was among the first to get connected to Google Assistant. Tuya has successfully helped many brands smart-enable their devices and strengthen their devices’ market competitiveness with features like voice activation. With clear strengths in search and machine learning, Google Assistant has led the way in the intelligent home speaker market globally.

Together, the companies have allowed brands from all corners of the globe to build powerful smart home- and smart device-related product lines and deploy feature-rich IoT technology to their markets. 

"This will not only help the growth of both businesses, but also the advancement of the smart home industry as a whole globally," continued Na. "It’s a wonderful new chapter for both companies."

About Tuya Smart

Tuya Smart is a leading global AIoT platform provider with a unique, all-in-one offering of cloud + connectivity + app that makes it easy and affordable for brands, retailers, and OEMs to make their products smart. Tuya’s platform has smart-enabled more than 200,000 products in hundreds of categories worldwide, serving over 230,000 developers globally. Tuya is internationally operated with headquarters in the U.S., Germany, India, Japan, Colombia, and China.

For more information, please visit:

Tuya’s website, LinkedIn, Facebook, Twitter or YouTube.

Media Contact:

Tuya Smart Global Public Relations

global_pr@tuya.com

PR Newswire

D-Link Expands 5G Portfolio with New CPE and Mobile Hotspot

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D-Link’s DWR-2000 CPE and DWR-2101 Hotspot enable users to experience 5G speeds and the power of Wi-Fi 6 technology anywhere

TAIPEI, Jan. 12, 2021 — At CES 2021, D-Link Corporation announced their new DWR-2000 5GNR Wi-Fi 6 CPE, in addition to the availability of their DWR-2101 5G Wi-Fi 6 Mobile Hotspot. As the demand for data surges, users require exceptional products enhanced by breakthrough technologies to power their most data-intensive online tasks. Equipped with world-changing 5G connectivity and the latest Wi-Fi 6 technology, these new solutions allow all connected devices to simultaneously experience excellent download speeds, drastically low latency, and massively reduced congestion. DWR-2000 and DWR-2101 mark the beginning of many more D-Link 5G devices in the future, demonstrating their commitment to bringing the future of connectivity to everyone.

Designed for triple-play applications, D-Link’s DWR-2000 is the center of the home or office network. The DWR-2000 integrates LTE Advanced with 5G and Wi-Fi 6 technology and also includes one Gb WAN and two GB LANs to provide users with a high-flexibility solution to meet all of their network needs. 5G drastically elevates connectivity speed, while Wi-Fi 6 provides users with the capability to simultaneously connect to voice, data, and video. Additional features include an optional RJ-11 port for VoLTE functionality and D-Link Intelligent QoS technology for prioritizing important network traffic. User management and configuration are easy via the Web UI.

The portable, compact DWR-2101 was designed to provide users with seamless connectivity at all times, whether they are at home, at the office, or on-the-go. As a powerful smart home entertainment hub, the DWR-2101 can replace existing home routers and support smooth 4K video streaming, VR gaming, cloud storage, etc. With support for up to 32 devices simultaneously, a built-in Gigabit Ethernet port, and WPA3™ security protection, the office network is more secure and easily scalable. Setup for the DWR-2101 is quick and easy, with convenient plug-and-play and no complicated software to install. The stylish, intuitive LCD touchscreen allows for easy monitoring and use, and the removable all-day battery provides constant connectivity.

About D-Link

D-Link is a global leader in connecting people, businesses, and cities with our computer networking solutions and technology. Our innovative products and services meet the needs of digital home consumers, small to medium sized businesses, enterprise environments, and service providers. D-Link implements and supports unified network solutions that integrate capabilities in switching, wireless, broadband, IP surveillance, and cloud-based network management. An award-winning designer, developer, and manufacturer for over 30 years, D-Link has grown from a group of friends in Taiwan into a global brand with over 2,000 employees in 60 countries.

PR Newswire

D-Link Drives Digital Transformation of Homes with New Wi-Fi 6 Products

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D-Link announces their latest Wi-Fi 6 adapter and Wi-Fi 6 AI Mesh Router at CES 2021

TAIPEI, Jan. 12, 2021 — At CES 2021, D-Link introduced their newest solutions that are equipped with Wi-Fi 6 technology: DWA-X1850 AX1800 Wi-Fi 6 USB 3.0 Adapter and D-Link AI M32 AX3200 Wi-Fi 6 AI Mesh Router. The ongoing global pandemic has resulted in a drastic increase in devices and traffic at home. The demand is larger than ever before for higher data rates and network capacity for device-dense environments. D-Link’s new Wi-Fi 6 solutions offer the faster speeds, greater capacity, and reduced network congestion that the current generation of Internet users need. OFDMA and MU-MIMO technology further ensure the most efficient Wi-Fi connection.

AX1800 Wi-Fi 6 USB 3.0 Adapter (DWA-X1850)

D-Link’s DWA-X1850 is the first Wi-Fi 6 USB 3.0 adapter in the market, delivering a fast and easy way for users to upgrade their desktop and notebook computers with the latest wireless AX technology at an affordable price. By simply plugging the adapter into a USB port, users can take advantage of secure, high-speed Internet of up to 574 Mbps in the 2.4GHz band and 1200 Mbps in the 5GHz band. The DWA-X1850 also features WPA3 Wi-Fi encryption for optimal network and device protection. Whether for streaming videos, playing games, online learning, or remote working, this adapter fulfills everyone’s current needs.

AX3200 Wi-Fi 6 AI Mesh Router (D-Link AI M32)

D-Link AI M32 is D-Link’s newest and fastest Wi-Fi 6 AI Mesh router. Featuring the latest Wi-Fi 6 technology, the D-Link AI M32 provides the next generation network speed and capacity that are essential for applications such as high-quality gaming, VR, video streaming, etc. Users can experience up to AX3200 speeds while 1024-QAM boosts throughput to devices by up to 25% and 160 MHz contiguous channel width gives even more bandwidth. In addition to better coverage, higher performance, and more concurrent clients supported, D-Link AI M32 also supports D-Link advanced parental control, Wi-Fi mesh, Auto-Switch mode and D-Link Wi-Fi App.

About D-Link

D-Link is a global leader in connecting people, businesses, and cities with our computer networking solutions and technology. Our innovative products and services meet the needs of digital home consumers, small to medium sized businesses, enterprise environments, and service providers. D-Link implements and supports unified network solutions that integrate capabilities in switching, wireless, broadband, IP surveillance, and cloud-based network management. An award-winning designer, developer, and manufacturer for over 30 years, D-Link has grown from a group of friends in Taiwan into a global brand with over 2,000 employees in 60 countries.

PR Newswire

GlobalData LTE RAN Innovation and Competitiveness Insight

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Huawei awarded as the only leader in GlobalData’s LTE RAN assessment

LONDON, Jan. 9, 2021 — 5G has been at the center of the world’s mobile technology focus for years, so much so that it is easy to overlook the ongoing importance of 4G LTE, which is still prevalent throughout the world and will be for some time. Because 5G stimulates increased use of 4G/5G mobile networks, operators can’t afford to let the capabilities of their LTE networks be outpaced by the world’s ever-increasing needs.

Huawei has introduced new advances in its LTE RAN portfolio to enhance the coverage and capacity of mobile networks. It also offers solutions to aid the coordination of 4G and 5G networks and to enable new services for operators.

Huawei’s LTE RAN Leadership

GlobalData, a leading market data and analytics company, has rated Huawei’s LTE RAN portfolio to be a Leader in the market. In competitive analyses of five major RAN vendors, GlobalData evaluated 4G base station portfolios according to four key areas important to mobile operators: baseband unit (BBU) capacity, radio unit portfolio breadth, ease of deployment and technological evolution. GlobalData found Huawei to be a Leader in all four categories and a Leader overall among its peers.

Huawei reports the highest BBU cell capacity – in terms of both LTE carriers and Narrowband IoT – of any major RAN vendor. It also offers more radio units and more Massive MIMO options than other vendors and supports a wide array of 4G spectrum bands. To make deployment easier, Huawei offers multiple novel solutions, including its Super Blade Site and Bracelet Kit offerings. And to help operators evolve their networks technologically, Huawei has been proactive in commercializing spectrum-sharing capabilities such as its CloudAIR solution, which allows various access technologies (2G/3G/4G/5G) to use the same spectrum, and its SuperBAND solution, which can improve user experience under multi-frequency networks. 

This portfolio is well-suited to meet the diverse needs of the world’s mobile operators, and Huawei continues to expand its RAN portfolio to help operators prepare for the future and maximize the value of their LTE networks.

Coverage

Adequate network coverage is an essential characteristic for ensuring quality mobile services. It becomes especially important in LTE networks as 5G is deployed in high-frequency bands whose coverage footprint areas are more limited. LTE must cover the areas that 5G does not.

To enhance the coverage of 4G/5G networks, Huawei has introduced the Blade Pro solution. The Blade Pro Ultra-Wideband Remote Radio Unit (RRU) is a pole-mountable RU that supports three low or medium Frequency-Division Duplex (FDD) bands simultaneously: it currently supports 700 MHz, 800 MHz and 900 MHz; and in late 2021, it will support 1.8 GHz, 2.1 GHz and 2.6 GHz.

By supporting three frequency bands in a single 25-kilogram unit, the Blade Pro eliminates the need for two boxes, reducing the load on poles, easing the burden on installers and making deployment faster, smoother and less expensive. Making installation easier means operators are better able to increase coverage by expanding or densifying their networks.

Capacity

Operators face the eternal challenge of keeping up with ever-increasing user demand for data at faster speeds in the space of finite spectrum. One way to add network capacity without finding additional spectrum is to deploy greater antenna arrays, upgrading radios with two transceivers to those with four or eight, for example, or adding Massive MIMO antennas bearing 32 or 64 arrays.

Huawei’s LTE RAN portfolio now includes a radio unit with eight transceivers and receivers for enhanced capacity, useful for urban hotspot areas. The "Smart 8T8R" solution also gives operators flexibility in their migration to 5G. The FDD 8T8R RRU is hardware-ready for 5G NR, and the antenna array is software-defined, meaning its configuration can be adjusted – without changing the hardware – for example, to six sectors for LTE and three sectors for 5G. The solution also dynamically adjusts the power supply allocated to sectors according to how users are distributed. This flexibility can be helpful in allowing operators to serve specific needs on a site-by-site basis and to adapt in real time to changes in user behavior. On TDD side, meanwhile, Huawei leverages its considerable research in TDD-LTE to offer an 8T8R IMB (Intelligent Multi-Beam) solution, which is also based on a software-defined antenna and promises to deliver 1.8-2.2x capacity gains compared with more common products.

For even higher capacity needs, Huawei has introduced the "Smart Massive MIMO" solution, a dual-band 5G-ready 4G radio with 32 transceivers and receivers promising three to five times the download speeds compared with more common products. Like the Smart 8T8R solution, Smart Massive MIMO automatically adjusts the power allocated to individual beams based on user traffic patterns. This lends efficiency in two ways, since Massive MIMO beamforming is itself a more efficient use of mobile spectrum than traditional antenna arrays, and the Smart Massive MIMO solution uses its power supply more efficiently than typical Massive MIMO gear.

4G/5G Coordination

In addition to the ways Huawei’s aforementioned gear balances and coordinates 4G and 5G networks, its portfolio also includes other solutions to further optimize the relationship between the two.

Its SuperBAND solution uses artificial intelligence (AI) to aggregate network scheduling – the coordinated allocation of radio resources to mobile signals – among multiple frequency carriers, essentially boosting network capacity beyond the divisions and fragmentation of various spectrum bands. In 4G/5G networks, SuperBAND can perform this aggregation across both 4G and 5G, maximizing spectral efficiency and, ultimately, optimizing the quality of the user experience.

Meanwhile, Huawei also offers Dynamic Spectrum Sharing (DSS) as part of its CloudAIR solution. DSS allows 4G and 5G traffic to share the same spectrum bands, increasing spectral usage efficiency; it also allows 4G and 5G traffic to dynamically switch from one band to another, regardless of radio access technology, in response to congestion on specific bands, ensuring the best use of spectrum even as user behavior changes. CloudAIR goes even further, applying a similar spectrum-sharing function to 2G and 3G traffic as well for a more comprehensive capability that is especially relevant to markets where legacy networks remain.

New Service Enablement

Enhancing and optimizing the network are important aims, but from a commercial perspective, one of the most important imperatives operators face is the need to deliver new revenue-generating services. Huawei’s LTE RAN portfolio addresses this requirement in multiple ways.

Huawei’s Voice-over-LTE solution, VoLTE Plus, helps operators migrate voice traffic from legacy technologies like 2G and 3G to LTE, not only achieving higher quality voice service but also allowing operators to sunset their legacy networks and repurpose their VoLTE investments for the future. In addition, Huawei’s latest VoLTE solution, goes further, adding four new capabilities that help protect the quality of voice service in 4G/5G networks:

  • 5G-to-LTE EPS fallback
  • LTE-to-5G fast return
  • New Enhanced Voice Services capabilities
  • Dedicated services that allow for optimization on LTE

Beyond voice, Huawei’s LTE portfolio also supports Narrowband IoT, to capture opportunities in the Internet-of-Things space. The vendor’s roadmap also targets support for 5G NB-IoT in particular, which will allow operators with existing IoT services to migrate those services to their 4G/5G network and replace disparate or ad-hoc legacy networks with a unified network that yields multiple revenue streams from a common infrastructure investment.

Huawei’s portfolio also enables new services via fixed wireless access (FWA) products. Amid the global pandemic, the increase in telecommuting and home-based learning based on video connections has increased the demand for residential broadband networks. Where fiber isn’t available, FWA is vital in building these residential networks. Huawei’s LTE-based FWA solutions have achieved enviable momentum in the market. The vendor has also added 4G/5G customer premises equipment to its portfolio, giving these networks a future-proof migration path to continued service enablement.

Conclusion

Huawei’s LTE RAN portfolio continues to evolve in order to help operators maximize the value of their networks as they prepare for the future. New solutions in the portfolio enhance the coverage and capacity of LTE networks as well as maximize network efficiency by coordinating 4G and 5G operations. Meanwhile, Huawei offers multiple solutions aimed at enabling the delivery of additional services that can help operators grow revenue in a variety of ways, including VoLTE, the Internet of Things and FWA.

PR Newswire

Victor Ai awarded Forbes 2020 Top 100 Venture Capitalist in China

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BEIJING, Dec. 31, 2020 — Recently, Forbes released the 2020 Top 100 Venture Capitalist list in China, the definitive ranking of the top investors of this year. Victor Ai is awarded one of the top 100 venture capitalists of this year in China. He is recognized for his excellent leadership and investment capabilities, and pioneer entrepreneurial initiatives in the field of cutting-edge smart economies. Neil Shen from Sequoia China, Hans Tung from GGV Capital and Hurst Lin from DCM Capital are among the list.

This list is created to honor and acclaim the individuals who remain clear-eyed and eager to invest in growth and innovation in China. Victor Ai stands out in 2020 as the one among the most world-renowned individuals for his forward-thinking, strategic management and strong leadership skills. Over the past 11 years, he has closed over 100 deals with an AUM exceeding USD 10 billion. Over the last four years he has closed a series of signature deals in the new economy sector including amongst others, SenseTime, iQiyi, Netease Cloud Music, Xpeng Motors, NIO, Meituan as well as JD Logistics and China UnionPay.

In addition to his distinguished work in investment, Victor Ai is also a successful and forward-thinking entrepreneur. He founded Terminus Group in 2015, a world leading smart service provider, pioneering the new wave of high technology. Terminus Group always seeks to refine its business solutions and takes pride in its advancements made in the field of artificial intelligence of things (AIoT) and AI CITY establishment worldwide. As the only Chinese Premier Partner of the Expo 2020 Dubai, Terminus Group will be more active on international markets and further expand into Middle East, Southeast Asia and others.

By continuously refining its AI CITY projects, Terminus Group remains persistent in integrating more advanced digital solutions into one holistic multi-purpose digital platform to achieve the highest standard of urban digital services. Terminus Group will continue to contribute to the rapidly transforming world by creating valuable partnerships, engaging people, and eventually leading the era of the digital transformation worldwide.

According to Forbes, 29 Chinese companies went public on the U.S. stock exchanges, eight of which accomplished that goal in the third quarter of 2020. The total number of Chinese companies listed on the stock exchanges has reached 290, with the year 2020 surpassing the numbers from the last year by far.

About Forbes 2020 Top 100 Venture Capitalist in China

The list recognizes top 100 venture capitalists in China. It closely monitors the performance of China’s 200 most robust venture capital firms, which all have taken amazing opportunities by both being ahead of the curve and making even bigger and more aggressive bets on their future success. This data-driven list has been created based on the interviews with the investors and qualitative analysis of submissions by the companies’ partners in the past 5 years. 

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D-Link Launches Layer 3 Stackable 10G Managed Switches to Future-Proof Enterprise Networks

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D-Link’s high-performance DXS-3610 series switches feature ultra-low latency with 10G Ethernet switching and routing for enterprise and campus networks

TAIPEI, Dec. 21, 2020 — D-Link has announced its latest DXS-3610 series Layer 3 Stackable 10G Managed Switches that offer high scalability, high availability, and high redundancy. With 10G Ethernet switching capacity of up to 2.16 Tbps, forwarding rates of up to 1607 Mbps, and 100G uplink port speeds, the DXS-3610 series is extremely powerful. These switches also feature robust physical stacking of up to 12 switches with a total of 1.2T bandwidth. Hot-swappable power modules with load sharing and hot-swappable fan trays with front-to-back airflow significantly reduce downtime and power consumption to provide a redundant, high-reliability, and high-availability architecture.

The DXS-3610 series offers high port density available in two configurations (48 fixed 10G SFP+ with 6 fixed 100G QSFP28 and 48 fixed 10G Base-T with 6 fixed 100G QSFP28) and supports different software images (Standard Image and Enhanced Image), providing customers with extensive flexibility for deployment as the core/aggregation router of enterprise and campus environments. The Enhanced Image supports L3 features such as L3 routing, L3 Multicast, and MPLS, making the DXS-3610 also suitable for deployment as an aggregation switch for ISP Metro/Campus. These switches are also OpenFlow v1.3 compliant and compatible with SDN-enabled core/aggregation networks.

About D-Link

D-Link is a global leader in connecting people, businesses, and cities with our computer networking solutions and technology. Our innovative products and services meet the needs of digital home consumers, small to medium sized businesses, enterprise environments, and service providers. D-Link implements and supports unified network solutions that integrate capabilities in switching, wireless, broadband, IP surveillance, and cloud-based network management. An award-winning designer, developer, and manufacturer for over 30 years, D-Link has grown from a group of friends in Taiwan into a global brand with over 2,000 employees in 60 countries.

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ValueLabs wins IBSI Global Fintech Innovation Award

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HYDERABAD, India, Dec. 18, 2020 — ValueLabs, a global technology services provider, won the IBSI Global Fintech Innovation Award for the Best Original & Adoptable Concept in Compliance & RegTech. It was for the Enterprise Customer Due Diligence solution which they built for Diligent, a Singapore-based global RegTech company.

The IBSI Global FinTech Innovation Awards honors technology players and banks for their excellence in driving impact through banking technology implementations and innovations using emerging technologies. This year, IBSI winners were chosen on the basis of innovation excellence, best practices & tools adopted, originality & simplicity, adaptability of the concept and program complexity & governance.

The Enterprise Customer Diligence solution is a SaaS based application which enables banks and RegTech companies to onboard and maintain ongoing relationships with customers while complying with regulatory and policy requirements. The solution provides a 100% configurable rules engine that performs due diligence for clients across multiple topographies and jurisdictions.

"We are delighted to be recognized by IBSI for driving innovation in the BFS space and we are confident that this solution will help the industry to reimagine the ways in which customer onboarding and due diligence happen. Also wanted to congratulate our partners at Diligent on this award and thank them for allowing us to be a part of their journey," said Arjun Rao, CEO of ValueLabs.

"In this digital era of banking, it is essential for banks and FIs to take necessary measures to comply with ever changing industry regulations and compliance requirements. This solution automates every process of KYC and CDD and enables digital compliance vision for our clients," said Anoop Singh, SVP & Head of Emerging Markets, Valuelabs, who accepted the award. "We are also planning to significantly expand our global presence in BFS in 2021 and this recognition inspires us to deliver more innovative solutions for the BFS & RegTech industry."

About ValueLabs

ValueLabs is a global technology company focused on Product Development, Data Technology and Digital services. Powered by The Digital Flywheel™, ValueLabs provides end-to-end solutions in the fields of Customer Experience, Data & Analytics, Product Development, and Automation. Over the last 23 years, the company has expanded to 32 locations, 5500 associates and 150 clients worldwide. Their focus on employees and clients have resulted in industry-leading client Net Promoter Scores (NPS) of over 60 and 80 respectively.

Media Contact:
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Hotspot Partners with Parallel Wireless to Deliver on Nigeria’s Connectivity Vision

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The Open RAN Solution and NaaS Model to Deliver Broadband Services Across Nigeria

NASHUA, N.H., Dec. 16, 2020 — Parallel Wireless, Inc., the leading U.S.-based Open RAN company delivering the world’s first software-defined end-to-end 5G 4G 3G 2G Open RAN solutions, today announced that they have been selected by Hotspot Network Limited, a Network as a Service (NaaS) provider, as a part of Digital Farmers Club (DFC), Universal Service Provision Fund (USPF) and NITDA Adopted Village for Smart Agriculture (NAVSA) connectivity initiatives to deliver 2G, 3G and 4G coverage across planned 2,000 villages in Nigeria.

GSMA states that in Sub-Saharan Africa, a quarter of the population still lives outside of mobile broadband coverage, compared to 7%  globally. Mobile internet is the sole method of digital access for many individuals and businesses in Nigeria. The COVID-19 pandemic has stressed the importance of the mobile internet to support access to education, work, healthcare, services and social networks.

The federal government of Nigeria is committed to facilitating the achievement of its national policy goals for Universal Service and Access to information and communication technologies in Nigeria. This deployment is aligned with the UN’s Sustainable Development Goals SDG Goals 1, 2, 6, 7 and 13. It also aligns with African Development Banks High 5’s – Light up & Power Africa, Feed Africa, Industrialize Africa, Integrate Africa and improve the quality of life for people of Africa.

The strategic goal of Parallel Wireless and Hotspot’s partnership is to help regional mobile operators build and expand wireless networks across Nigeria, providing next-generation digital services to local communities. This will meet DFC’s, USPFS’ and NAVSA’s objective to provide voice and data services to enable eHealth, eHospitality, eEducation, ebanking, eAgriculture and, as a result, improve the citizens’ standard of living and bring them into the digital economy. This will help DFC to create over 100,000 direct jobs and 1,500,000 indirect jobs across Nigeria.

The project partners deliver the following capabilities:

  • Parallel Wireless: High-performance, distributed architecture to build a world-class, cloud-native, 5G-ready Open RAN network. This will also deliver improved service innovation and reduced operational costs across geographically distributed sites, with the introduction of RAN automation.
  • Hotspot: Experience in deploying and managing traditional RAN as a system integrator and NaaS provider, including managed services.
  • Deployment ecosystem: Off-grid solar power system.
  • Partner banks: Funding of mobile phone acquisition scheme for women and farmers within the region.
  • DFC: A platform for empowering women and youth who run agro-businesses in rural communities, providing them with knowledge and skills in modern agricultural techniques and running a micro/small business successfully.

To learn more about Open RAN, please download this eBook: https://www.parallelwireless.com/resources/everything-you-need-to-know-about-open-ran/ 

Supporting quotes

Engr. Morenikeji Aniye, Founder and CEO, HotSpot Network Limited, said, "Hotspot has signed a commercial agreement with MTN to deploy more than 2,000 sites starting with 500 in year one. We believe that Parallel Wireless’s innovative and easy to deploy 2G 3G 4G 5G world’s leading Open RAN will enable faster time to market to deliver wireless internet to consumers and businesses."

Christoph Fitih, Africa Sales Director, Parallel Wireless, said, "We are proud to be a part of various such initiatives for implementing our world’s leading Open RAN platform to allow mobile operators to enable new and innovative services quickly and cost-effectively, in turn making a positive impact in the lives of the global population."

About Parallel Wireless
Parallel Wireless is the first U.S.-based company challenging the world’s legacy vendors with the industry’s first unified ALL G (5G/4G/3G/2G) software-enabled Open RAN macro solution. Its cloud-native network software reimagines network economics for global mobile operators in both coverage and capacity deployments, while also paving the way to 5G. The company is engaged with 50+ leading operators worldwide. Parallel Wireless’s innovation and excellence in multi-technology, open virtualized RAN solutions have been recognized with 75+ industry awards. For more information, visit: www.parallelwireless.com. Connect with Parallel Wireless on LinkedIn and Twitter.

About Hotspot Network Limited
Founded in 2008, Hotspot Network Limited (HNL) Hotspot Network Limited provides Tower collocation and infrastructure sharing service to Mobile operators, we also provide Nigerian mobile operators with a network-as-a-service(NaaS)solution aimed at overcoming the challenges of expanding mobile connectivity in rural areas of Nigeria.

https://www.hotspotnetworkltd.com/  

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https://www.parallelwireless.com

PR Newswire

Getting Indonesia Data Center Ready for SEA Booming Digital Economy

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JAKARTA, Indonesia, Dec. 15, 2020 — Southeast Asia (SEA) has set the seal on the top spot globally as the mobile economy hotspot, overtaken China as a giant economy country. According to the study, there are more than 400 million internet users in the SEA region which accounts for around 10% of the world’s total internet users. Indonesia has reached 175,4 million, with penetration at 64% of the total Indonesian population of 272,1 million.

Most of the growth is set down to Indonesia which has the largest population in the SEA region wherein (Indonesia) the number of internet users has witnessed growth of 20% over the past two years, equating to an estimate of 29 million new users. It is expected that Indonesia will be one of the major three fastest-growing e-commerce countries globally which include India, and Malaysia.

This does not come as a surprise, and the archipelago’s digital economy is expected to be the largest in Southeast Asia. According to the annual e-Conomy Southeast Asia study by Google, Temasek and Bain & Company, its market value is expected to triple to US$309 billion by 2025, driven by the rise of e-commerce, ride-hailing and online gaming.

To realize this billion-dollar potential, Indonesia needs to overcome the lack of robust digital infrastructure that hurdle both the public and private sectors. In order to reap the full benefits of digital transformation, investing in ICT is key, especially data center and network capabilities as these are backbones to successful implementation of innovative technologies.

Ensuring Indonesia data center scalability for booming digital economy

The Indonesian data centre colocation market is concentrated in the Greater Jakarta region in West Java. The Jakarta data centre market is set to enter an accelerated growth phase. The market is expected to have 72.5MW of total inventory built out by the end of 2020 and this will grow at a five-year CAGR of 22.3% according to Structure Research projections.

Currently, Indonesia’s colocation data centre market is at a beginning stage. It is relatively challenging for overseas data centre colocation operators looking to enter or expand, due the lack of rich fibre infrastructure outside the Golden Triangle and vibrant domestic outsourcing market.

Now the question is, how optimized are data center operators in Indonesia alone to cater the booming digital economy?

In-house or multi-tenant data center operators need to brace themselves for the surging volume of data and the growing expectations of a seamless digital experience. DCI Indonesia, Telkomsigma, Biznet and others are prominent players in the Indonesian market.

"There are tremendous opportunities ahead, the cloud is growing exponentially along with the booming digital economy, and they need to provide [the] infrastructure to cater for the cloud. The advantages are undoubtedly driving demand and fueling recent growth of new hyperscale facilities in Indonesia. Currently, this market has DCI Indonesia to fulfill the demand for hyperscalers to enter the market," said Philbert Shih, Managing Director of Structure Research.

DCI Indonesia, has built a 200MW facility at 85,000 sq m land in Cibitung at Greater Jakarta last year, the first largest hyperscale campus in Indonesia, to meet future capacity needs seamlessly.

"As an Indonesian company, DCI Indonesia is the pioneer of the largest single site hyperscale data center facility in Indonesia with current capacity 22 MW, total up to 200 MW growth. Our long-term vision is to provide the best in class data center, to reinforce our commitment and seriousness in supporting the development of Indonesia’s digital economy towards the coming of the Industrial Revolution 4.0," DCI CEO Toto Sugiri said.

Hyperscale cloud is the primary driver of growth in this market, creating steady demand for wholesale data centre capacity.

The Jakarta data centre colocation market is set to take off as Internet adoption accelerates in the mass market and enterprises begin to use various infrastructure outsourcing models. Much of this activity is moving to hyperscale cloud platforms and the data centre market is positioned to take full advantage.

Hyperscale will create demand for wholesale colocation to house the supporting infrastructure and drive uptake of interconnection services to integrate and scale with cloud services. For the total Jakarta market, built out capacity in 2025 is projected to reach 198.5MW, with maximum build out capacity of 236.3MW. 

It may take a while longer for the emerging SEA countries, like Indonesia, to mature. But, Indonesia is set to be the fastest growing market for data centres in SEA, with a growth rate of 22 per cent per annum over the next five years.

The wholesale data centre colocation portion of the market is expected to grow at a five-year CAGR of 43.5% between 2020-25. The wholesale data centre colocation market alone will reach approximately 131.2 MW of built out capacity in 2025.

This research and trends shows Indonesia as a "hotspot" for hyperscale data center investment within the next five years, driven by the rise in cloud adoption.  Google’s, Alibaba, and AWS entry into Indonesia also demonstrates a developing interest in the country as a substitute to Singapore.

Toto Sugiri, CEO of DCI Indonesia, added, "As of today, we continue to witness strong market demand from our current customers as well as global business players looking to enter the market. To keep up with demand, DCI Indonesia has completed the final stages of construction for our newest data center building, JK5, with the capacity of 15 MW, an additional 20% (approximately) from current capacity built out in Indonesia. This gave us a strong foundation to grow our business in supporting the readiness of Indonesia data center for this SEA booming digital economy in the next future".