Tag Archives: MDR

Strengthening Core Infrastructure with Proactive Measures and Monitoring

October 21, 2024 Nur Jeevan Leave a comment

This article was based on an interview with Mr Ramon Pinero, General Manager of BlackBerry AtHoc, and Mr Jonathan Jackson, Senior Director of Strategic Accounts at BlackBerry.

As digital ecosystems grow more complex, the need for robust cybersecurity measures becomes critical. BlackBerry, having transitioned from mobile devices to cybersecurity, is now one of the foremost companies leading the charge in safeguarding critical infrastructure, supply chains, and digital assets through emerging technologies like artificial intelligence (AI) and machine learning (ML). With cyberattacks growing in sophistication, BlackBerry’s focus on prevention and vigilance sets a new standard in cyber resilience.

The Financial Impact of Cyberattacks

The cost of a cyberattack is staggering. A 2024 study from BlackBerry revealed that the average cost of a single data breach has risen to USD 4.45 million. For industries such as healthcare, finance, and energy—where attacks can disrupt critical services—the cost can soar even higher. Beyond immediate financial losses, cyberattacks can damage reputations, erode customer trust, and lead to legal penalties or regulatory fines.

Woman in a Beige Coat Writing on a Glass Panel Using a Whiteboard Marker — Photo by Nataliya Vaitkevich

In particular, ransomware attacks—one of the most prevalent threats—cost companies over USD 1.85 million per incident when factoring in downtime, recovery, and ransom payments. These costs are unsustainable for many organizations, especially smaller businesses. In the words of Ramon Pinero, General Manager of BlackBerry AtHoc, “If we can prevent attacks from happening, it means that organizations don’t have to spend time and resources recovering from incidents.”

The Rise in Cyber Threats: A Call for Vigilance

BlackBerry’s Global Threat Intelligence Report highlights a surge in cyberattacks. Between April and June 2024, the company prevented 3.7 million attacks— a 53% increase from the previous quarter. Over 800,000 of these attacks targeted critical infrastructure, including the financial sector, energy grids, and healthcare. This increase undoubtedly underlines the importance of continuous vigilance across all sectors.

Prevention Through Proactive AI Solutions

Prevention should be at the core of any company, organization and city’s strategy in dealing with malicious attacks. That being the case, it’s also at the core of BlackBerry’s strategy when it comes to empowering customers. By embedding AI into its cybersecurity solutions, the company is emphasizing deterring cyberattacks before they cause damage. By acquiring Cylance, BlackBerry was able to incorporate predictive AI technology into its security systems, allowing it to proactively prevent cyberattacks instead of just reacting to them.

an illustrated image of a chip with an AI label on it powering a security system — AI-Generated Image by Copilot of an AI Chip embedded in a system

BlackBerry’s AI-powered defence mechanisms are particularly effective in securing critical infrastructure and supply chains. According to the Global Threat Intelligence Report, the company intercepts over 11,500 unique malware hashes daily, highlighting the pace at which new cyber threats emerge.

Supply Chain Security: A Critical Weakness

One of the most significant risks today lies in the vulnerability of software supply chains. BlackBerry’s June 2024 survey on supply chain cybersecurity reveals that more than 75% of software supply chains experienced cyberattacks within the past year. These attacks often target smaller, less secure suppliers as entry points to larger organizations, causing a cascade of damage.

Of concern is that 74% of these attacks originated from third-party vendors or suppliers that organizations were either unaware of or failed to monitor. As BlackBerry’s Vice President of Product Security Christine Gadsby noted, “How a company monitors and manages cybersecurity in their software supply chain has to rely on more than just trust.” In this landscape, prevention demands heightened visibility, continuous monitoring, and regular audits of suppliers’ security postures.

The Role of Managed Detection and Response (MDR)

For organizations without dedicated cybersecurity teams, BlackBerry’s Cylance Managed Detection and Response (MDR) provides critical support. The service offers real-time monitoring and rapid response to emerging threats, ensuring that businesses, especially smaller ones, are not left vulnerable.

According to Jonathan Jackson, Senior Director of Strategic Accounts at BlackBerry, “BlackBerry offers MDR because not every organization can afford a fully staffed cybersecurity team,”. MDR enables companies to utilize sophisticated threat detection tools and professional analysis, allowing them to stay ahead of cybersecurity risks even without an extensive cybersecurity outfit.

Zero Trust for Critical Infrastructure

A zero-trust approach has become essential for protecting critical infrastructure. BlackBerry’s security solutions implement zero-trust architectures, where no device, user, or system is inherently trusted. This model is crucial for sectors like healthcare, finance, and energy, where the stakes are high, and breaches could lead to widespread disruptions.

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“Zero trust is especially important for critical infrastructure because of the types of data and assets involved,” Jackson emphasized. By enforcing strict authentication protocols and continuous monitoring, BlackBerry’s solutions protect critical systems from both internal and external threats.

Resilience for Smart Cities and IoT

As cities become smarter, integrating Internet of Things (IoT) devices into their infrastructure, they become prime targets for cyberattacks. With IoT traffic systems, smart utilities, and public services forming the backbone of modern cities, a single cyberattack could cripple entire urban centres.

Companies like BlackBerry will play a critical role in safeguarding these environments, ensuring that IoT systems are secured and cyber-resilient. “As you have more connected systems, you increase the attack surface,” Jackson explains. AI-driven threat detection and real-time monitoring are vital to ensure that smart cities remain functional despite cheap to cyber threats.

Cyber Resilience Through Prevention

As the cyber threat landscape evolves, prevention and vigilance remain the twin pillars of a robust cybersecurity strategy. Whether protecting supply chains, critical infrastructure, or smart cities, solutions like BlackBerry’s Cylance AI offer a blueprint for building resilience in the face of increasingly sophisticated cyberattacks.

AI-Generated Image by Copilot of A cyber resilient Kuala Lumpur

By staying proactive, monitoring vulnerabilities, and implementing zero-trust architectures, organisations can prevent breaches before they occur. As BlackBerry’s research shows, the key to true cyber resilience lies in constant vigilance and a commitment to prevention—because in today’s world, one breach could mean the difference between success and disaster.

This article was written based on an interview session with Mr Ramon Pinero, General Manager of BlackBerry AtHoc and Mr Jonathan Jackson Senior Director of Strategic Accounts at BlackBerry.

Ramon Pinero
General Manager BlackBerry AtHoc

Ramon Pinero is the General Manager of BlackBerry AtHoc, where he oversees all aspects of the critical event management business. With more than 20 years of experience in crisis/emergency management (CEM) technologies, Ramon brings a deep understanding of both product development and customer success.

With a passion for technology and deep roots in emergency response, Ramon continues to advance BlackBerry AtHoc’s position as the market leader. He is focused on driving strategy, fostering innovation, and enabling AtHoc’s technology to make an even greater impact—helping more organizations increase their resiliency and save lives through fast, accurate communications before, during, and after critical situations.

Jonathan Jackson
Senior Director, Strategic Technical Sales APAC at BlackBerry

Jonathan Jackson (JJ) is the Senior Director, Strategic Technical Sales APAC for BlackBerry. With over 20 years of experience, he helps organisations manage their cyber risk, leveraging the best of breed solutions to stop cyber attacks. JJ is a staunch advocate of protecting data and privacy and is a frequent spokesperson on cyber threat intelligence in Australia and all across APAC.

Business, Editorial

Developing and Enhancing Cyber Resilience in Core Infrastructure

October 14, 2024 Nur Jeevan Leave a comment

This article was based on an interview with Mr Ramon Pinero, General Manager of BlackBerry AtHoc, and Mr Jonathan Jackson, Senior Director of Strategic Accounts at BlackBerry.

As we increasingly depend on digital systems for everyday operations, the security of our critical infrastructure faces unprecedented challenges. Cybersecurity, once a consideration largely confined to the tech sector, now plays a central role in safeguarding industries like transportation, healthcare, energy, and smart cities. BlackBerry, a company once synonymous with mobile devices, has shifted focus to become a key player in cybersecurity, integrating emerging technologies such as artificial intelligence (AI), machine learning, and the Internet of Things (IoT) to bolster infrastructure resilience.

Pivoting Mobile Leader to Cybersecurity Powerhouse

BlackBerry’s journey from a hardware pioneer to a cybersecurity leader was driven by recognizing a shift in the global digital landscape. Cybersecurity has evolved into an essential growth market in an interconnected world with myriad endpoints—from smartphones to autonomous vehicles and IoT sensors.

pexels huy phan 316220 1474234 — Photo by Huy Phan

BlackBerry recognized this early and made a strategic decision to focus on software and services. “We saw an opportunity to make a strategic decision to focus on software and services in cybersecurity as a growth market,” noted Jonathan Jackson, Senior Director of Strategic Accounts at BlackBerry. This shift positioned the company to lead in two critical areas: cybersecurity and embedded systems, which are crucial in protecting modern infrastructure.

AI and Machine Learning: BlackBerry’s New Arsenal

At the core of BlackBerry’s transformation is its acquisition of Cylance, an AI-driven cybersecurity firm. The integration of Cylance’s AI and machine learning capabilities has empowered BlackBerry to prevent and respond to emerging threats. The nature of AI allows for predictive security, meaning that BlackBerry’s systems can anticipate and stop attacks before they materialize.

“Cylance AI is embedded across the full security stack of BlackBerry’s portfolio today,” explained Jackson. This approach is crucial in a world where cyberattacks evolve constantly, with AI even being used by malicious actors to generate never-before-seen threats. By using AI to fight AI, BlackBerry ensures it remains a step ahead of cybercriminals, leveraging technologies like deep learning to predict and prevent threats to critical systems.

Emergence of Smart Cities and the Need to Build Cyber Resilience

As smart cities emerge worldwide, they bring with them a host of new security challenges. The interconnected nature of smart city infrastructure—where traffic systems, public services, and energy grids communicate in real time—expands the potential attack surface for cybercriminals. BlackBerry’s embedded systems, designed to secure IoT devices and smart city infrastructure, are vital in protecting these increasingly complex environments.

pexels pixabay 219692 — Photo by Pixabay

BlackBerry has already made significant strides in securing automotive systems, with their technology being used by 24 of the top 25 electric vehicle manufacturers. This same technology, paired with AI and machine learning, is essential in smart cities, where the attack surface is ever-growing. “As you have more connected systems, you increase the attack surface of that system,” the company pointed out. Ensuring that these systems are secure is vital to maintaining the resilience of smart cities.

As the attack surface increases, the question of cyber security incidences changes from an “if” to a “when”. This is where policies such as Zero Trust can help. However, smart cities will also benefit from the implementation of threat intelligence and managed detection and response (MDR) solutions.

Zero Trust and Critical Infrastructure

One of the cornerstones of BlackBerry’s approach to cybersecurity resilience is the zero-trust framework. As applied to critical infrastructure—whether it’s power grids, transportation systems, or hospitals—this model ensures that no entity within the system is inherently trusted. Instead, all systems, devices, and users must continuously authenticate their identity to access sensitive data or systems.

This level of scrutiny is essential in industries where the stakes are highest. Ramon Pinero, General Manager of Blackberry AtHoc emphasizes, “Zero trust is important especially for critical infrastructure because of the types of data and assets that are in critical infrastructure,”. In an era where cyberattacks can have catastrophic real-world consequences, securing every aspect of infrastructure is paramount.

Collaborating to Bridge the Skills Gap

The challenges of securing critical infrastructure are further compounded by a global skills shortage in cybersecurity. BlackBerry’s collaboration with the Malaysian government exemplifies how partnerships can help address this gap. Through the Cybersecurity Center of Excellence in Cyberjaya, BlackBerry is training the next generation of cybersecurity professionals, with a focus on AI, smart cities, and IoT security.

The initiative aims to develop local talent capable of addressing emerging cyber threats, ensuring Malaysia’s infrastructure is both secure and future-ready. As more countries invest in smart city technologies, this collaboration model could serve as a blueprint for other regions looking to build cybersecurity resilience into their infrastructure.

The Power of Prevention

While responding to cyberattacks is critical, BlackBerry strongly emphasizes prevention. Their Managed Detection and Response (MDR) services, powered by Cylance’s AI, help organizations that may not have in-house security teams by offering continuous threat monitoring and proactive security measures. With the ability to predict and prevent attacks, BlackBerry’s MDR solutions ensure that businesses and critical infrastructure providers can focus on operations without worrying about constant cybersecurity threats.

A smart city that is secured digitally — AI-Generated image by Copilot of a smart city that is secured digitally

In their approach, prevention is key. “If we can prevent attacks from happening, it means that organizations don’t have to spend time and resources recovering from incidents,” Ramon further emphasized. This proactive mindset is essential in today’s world, where the consequences of a successful cyberattack on critical infrastructure can be disastrous.

A Cyber-Resilient Future

As emerging technologies like AI, machine learning, and IoT continue to shape the future of infrastructure, ensuring that these systems are secure is more important than ever. BlackBerry’s strategic pivot from hardware to cybersecurity positions it as a leader in building resilient infrastructure, whether it’s in smart cities, healthcare, or automotive industries.

By focusing on prevention, embedding AI into their solutions, and addressing the cybersecurity skills gap, BlackBerry is helping organizations and governments alike secure the digital systems that power our world. In doing so, they ensure that critical infrastructure remains resilient in the face of an ever-evolving threat landscape.