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PR Newswire

Dye & Durham to Enter Australian Market with $87 Million Acquisition of SAI Global Property Division

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  • The acquisition provides a large footprint into the Australian market and creates the opportunity to build a larger Australian business through future M&A that may unlock substantial synergy potential
  • Acquisition of a predictable business model with a diversified B2B customer base using a deeply embedded cloud-based workflow software
  • Delivers near-term cash flow, at an attractive valuation multiple, with room for multiple expansion through synergies

TORONTO, Dec. 5, 2020  — Dye & Durham Limited ("Dye & Durham" or the "Company") (TSX: DND), a leading provider of cloud-based software and technology solutions designed to improve efficiency and increase productivity for legal and business professionals, today announced that it has entered into a definitive agreement to acquire SAI Global’s Property Division for Aus$91 million, or approximately Cnd$87 million1, in cash.  The transaction is expected to close in early 2021, subject to required regulatory approvals.

SAI Global’s Property Division provides its large B2B customer base, which includes conveyancers, solicitors and the financial services sector, with all the necessary workflow software, systems and information products to facilitate and complete the transfer of property.

The business is also an approved ASIC, PPSR and AFSA information broker, providing its large customer base with the mission critical workflow software and public records required to complete many business and commercial transactions. SAI Global is owned by Baring Private Equity Asia.

The acquisition creates a platform in Australia that is highly aligned with Dye & Durham’s existing product lines in Canada and the United Kingdom. The Australia platform is expected to generate meaningful cash flow through its deeply embedded B2B cloud-based workflow software that connects users to more than 3,270 data sources including government registries on a national, state and local council level, to support their regulatory and business compliance processes.

"The acquisition of the SAI Global Property Division opens up a natural geography for Dye & Durham to keep building on its strategy of acquiring, integrating and operating technology businesses in its sector to drive EBITDA growth," said Matt Proud, Chief Executive Officer of Dye & Durham. "It also provides a clear path to build a larger Australian platform in the near term."

The acquisition price is consistent with valuation multiples paid for other recent transactions completed by Dye & Durham.  

Dye & Durham’s advisors for this transaction were Canaccord Genuity and Dentons.

1 Based on an Australian Dollars to Canadian Dollars exchange rate for December 4, 2020 of Cnd$0.95

About Dye & Durham

Dye & Durham Limited is a leading provider of cloud-based software and technology solutions designed to improve efficiency and increase productivity for legal and business professionals. Dye & Durham provides critical information services and workflows, which clients use to manage their process, information and regulatory requirements. The Company has operations in Canada and the United Kingdom, and has a strong blue-chip customer base that includes law firms, financial service institutions, and government organizations

Additional information can be found at www.dyedurham.com.

Forward-looking Statements

This press release may contain forward-looking information within the meaning of applicable securities laws, which reflects the Company’s current expectations regarding future events, including with respect to the proposed time of closing of the transaction and the Company’s acquisition strategy. Forward-looking information is based on a number of assumptions and is subject to a number of risks and uncertainties, many of which are beyond the Company’s control, which could cause actual results and events to differ materially from those that are disclosed in or implied by such forward-looking information. Such risks and uncertainties include, but are not limited to, the factors discussed under "Risk Factors" in the prospectus supplement of the Company dated November 18, 2020 to the short-form base shelf prospectus of the Company dated November 18, 2020. Dye & Durham does not undertake any obligation to update such forward-looking information, whether as a result of new information, future events or otherwise, except as expressly required by applicable law.

Related Links :

https://dyedurham.com/

PR Newswire

Limited time VPN Promotion for HGC Broadband customers

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VPN’s advantages make digital life better by providing cybersecurity upgrade, anti-tracking and more without geo-restrictions

HONG KONG, Dec. 4, 2020 — HGC Broadband, the home broadband service offered by HGC Global Communications Limited (HGC), announced today the launch of a limited time VPN promotion, offering selected HGC Broadband customers with Surfshark a 6-month VPN Service Plan to meet the increasing demand for strong cybersecurity and ensure they can enjoy the digital world with much more ease.

Protect the privacy online without geo-restrictions

Surfshark VPN service adds an extra layer of security to safeguard the identity of netizens. The advantages include:

  • Protection from malware and phishing attempts, and free from ads and trackers.
  • Protection from data theft, tracking, surveillance, and commercial targeting
  • Users can stream global content and not miss their favorite shows when travelling
  • Single account enables connection for an unlimited number of devices

In addition, HGC Broadband customers can purchase a 12-month Surfshark VPN service at a 78% discount# (12-month Surfshark VPN service plan original price $1111.8) between now and 21 December. For registration or inquiries, please refer to https://www.hgcbroadband.com/en/value-added-service/vpn.

Ben Wu, Director – Consumer & Mass Market, HGC, said, "At HGC, we have been paying close attention to market trends and customers’ needs. Cybersecurity has become a very important issue and is increasingly in demand. It literally affects all sectors and is especially important now with many of our customers working from home and shopping online during the pandemic. We will give out the free VPN service to selected customers and offer HGC Broadband customers the opportunity to purchase a VPN service at a discounted price, hoping to alleviate online security issues and worries and ensure customers can enjoy a safe and happy digital life."

*First come first served, while stock lasts.
#Offers are subjected to relevant terms and conditions, please refer to https://www.hgcbroadband.com/en/value-added-service/vpn 

About HGC Global Communications Limited

HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. The company owns an extensive network and infrastructure in Hong Kong and overseas and provides a broad range of advanced telecommunications and ICT services. Headquartered in Hong Kong and operating 23 overseas offices on five continents, it provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. The company provides full-fledged telecom, data centre services, ICT solutions and broadband services for local, overseas, corporate and mass markets. HGC owns and operates an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connects with hundreds of world-class international telecom operators. HGC is one of Hong Kong’s largest Wi-Fi service providers, running over 29,000 Wi-Fi hotspots in Hong Kong. The company is committed to further investing and enriching its current infrastructure and adding the latest technologies and solutions. HGC is a portfolio company of I Squared Capital, an independent global infrastructure investment manager focusing on energy, utilities and transport in North America, Europe and selected fast-growing economies.

To learn more, please visit HGC’s website at: www.hgc.com.hk

Related Links :

http://www.hgc.com.hk

PR Newswire

Baidu Mobile Ecosystem Rides the Wave of the Fast-Emerging Intelligent Economy, Says Dou Shen at Web Summit 2020

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Baidu Executive Vice President highlights strategic growth initiatives that have transformed the company’s mobile ecosystem into a comprehensive service provider

BEIJING, Dec. 4, 2020 — Dou Shen, Executive Vice President of Baidu, Inc. (NASDAQ: BIDU), today analyzed the rise of the intelligent economy and the resultant strategy of Baidu’s Mobile Ecosystem Group (MEG) during a keynote speech at Web Summit 2020. Shen explained how Baidu’s mobile ecosystem has been adapting to and driving the intelligent transformation of the mobile internet industry, leveraging Baidu’s self-developed AI technologies to provide users with more robust digital services.

"The rise of the intelligent economy is an inevitable trend brought on by AI technology, and also the biggest priority for companies that value technology investments," Shen said at Web Summit, one of the largest technology conferences in the world that brings together executives from leading technology companies. With its leading AI technologies and commitment to innovation, Baidu’s mobile ecosystem is well-positioned to thrive in the era of the intelligent economy.

Shen said the rise of the intelligent economy is bringing about change on three dimensions. The first is changes in devices and how users interact with them, as AI powers more and more intelligent devices that can communicate naturally with people. Secondly, new industry formats will come into being, spearheaded by intelligent transformations across various industries. Thirdly, Shen mentioned the impending shift in IT infrastructure, with AI chips, deep-learning platforms, or AI algorithms replacing traditional CPUs and operating systems as the backbone that will power the contemporary intelligent economy. 

In response to the changes brought about by the intelligent economy, Baidu has identified three major growth opportunities, Shen said in his presentation, namely service-oriented transformations, humanization, and the adoption of digital technology and AI across industries. The Baidu mobile ecosystem is capitalizing on these growth opportunities through a three-pronged strategic layout—Baijiahao for content creators, Smart Mini Programs for content and service providers, as well as Managed Pages for advertisers. Together, these pillars offer comprehensive capabilities that meet users’ fast-evolving needs, Shen said, and form a solid foundation for the long-term growth of Baidu’s mobile ecosystem.

The first facet of growth generation is to carry out service-oriented transformations, as users demand easier access to services. Although search engines were once platforms that solely provided information based on user queries, Baidu has since repurposed the informative abilities of its software into an integrated service ecosystem, establishing a convenient interface that can be widely tailored towards comprehensive user needs.

"Baidu App is not only the largest platform for Chinese people to obtain information and knowledge, it is also becoming a comprehensive service portal," Shen said. "We have continuously enriched the types of services we offer by introducing a wide range of Smart Mini Programs that address various service needs. Users can pay their electricity bill, book travel, rent a house, and watch movies on various Smart Mini Programs, all without leaving Baidu App."

The second facet of growth identified by Shen is to enhance humanization across the entire mobile ecosystem, creating more authentic connections between people. Baijiahao enables direct links between users and its 3.6 million accounts.

"In the past, our creators were behind the scenes. We now use various methods to connect creators and users directly, to shorten the service process. Baidu provides opportunities for users to directly communicate with the creator in our search results and address more potential service needs along with relevant content," said Shen. Users can now use Baidu to form relationships with content creators, service providers, and merchants, through following, messaging, live video and so forth.

The third opportunity stems from the fact that an increasing number of industries are bringing services online by implementing digitalization and undergoing intelligent transformation. For example, online healthcare has experienced explosive growth this year amid the global pandemic. Baidu has offered free pandemic-related consultations on "Ask Doctor", its online medical consultation platform, allowing users to remotely access personalized medical assessments from doctors through their devices.

The optimization of Baidu’s mobile ecosystem has allowed for improved user search experience, accurate information research, social media interaction and closed-loop purchase capabilities. In September, monthly active users (MAUs) on the Baidu App reached 544 million, up 12% year over year.

This thriving, comprehensive mobile ecosystem sets a strong foundation for Baidu to diversify beyond advertising into non-advertising services, such as membership, live streaming and online games. Aside from providing service solutions in different situations based on users’ information needs, Baidu will facilitate in-depth cooperation with more partners to jointly develop a comprehensive portal that will consistently bring the most convenient applications to its users.

About Baidu
Baidu, Inc. is the leading Chinese language Internet search provider. Baidu aims to make the complicated world simpler for users and enterprises through technology. Baidu’s ADSs trade on the NASDAQ Global Select Market under the symbol "BIDU." Currently, ten ADSs represent one Class A ordinary share.

Media Contact
Intlcomm@baidu.com  

PR Newswire

Cloud, Cybersecurity, and Modernization Will Power Digital Business Models and Increased IT Spending, say Global 2000 Executives: Infosys – HFS Research

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– Report delineates impact of COVID-19 across industries; causing seismic shifts in business transition

– 51 percent organizations consider remote work or hybrid workforce model to be the way forward

BENGALURU, India, Dec. 3, 2020 — Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together with HFS Research unveiled a market study titled, ‘Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime.’ Focusing on how the COVID-19 pandemic has impacted businesses across industries, this joint study by Infosys and HFS Research revealed that numerous organizations have accelerated the adoption of automation, digital business models, and the hyper-scale cloud to respond to customer needs quickly and competitively. The report also brought to fore a shift in corporate mindset to advocate change and digitize businesses.

The world changed overnight as COVID-19 created a state of upheaval and economic uncertainty, deeming the real-time prediction of complex risk scenarios as critical. The HFS Research spotlights the emergence of dynamic digital organizations energized by technology that has opened avenues for rapid progression and business growth. The report further highlights that more than digitizing processes, digital transformation is about business leaders reshaping existing business models and exploring new ways of uniting people, data, and processes to create value for their customers. The Infosys-HFS Research additionally emphasizes the strategies implemented by successful companies in various industries (G2K) to survive and thrive in the post-pandemic economy.

For the study, HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the economy riddled with the pandemic. It offers perspectives to develop an outlook for IT and business services in the current geopolitical environment.

Key findings:

  • Bigger impact: Almost 70 percent of respondents believe that COVID-19 will have a bigger impact than the 2008 downturn with budgets, supply chains, employee availability, and customer intimacy being impacted the most.
  • Businesses that will thrive: The public sector, banking, insurance, healthcare, life sciences, and the high-tech industry respondents are relatively confident as they see emerging opportunities for making appropriate investments amid the crisis.
  • Protecting the business: At least 65 percent of respondents are insulating their business from volatility by building diverse customer pools and investing in an agile business model. 
  • Digitize and Adapt: Over 60 percent of enterprises plan to accelerate their digital transformation initiatives and over 70 percent plan to change their product and service portfolio to drive greater customer value.
  • Critical IT investments to compete: Investing in creating a virtual, secure, and cloud-enabled IT environment that enables remote working at scale (virtualization, collaboration, security). Investments in the cloud, cybersecurity, and modernizing core IT apps and infrastructure are at the top of the priority heap.
  • Increased IT spending: Enterprises expect to increase their spending the most on business and digital consulting, followed by IT infrastructure services (including cloud). They expect the demand for IT and business process services to pick up to serve the dual purpose of driving digital while saving cash.
  • Unleash your people to thrive. Nearly 90 percent of organizations realize they need to reposition to unleash people in the new reality. Post-COVID, working arrangements will change dramatically. Only 37 percent prefer a return to an office-based environment. The work culture will evolve from siloed working to interdisciplinary collaboration.

Pravin Rao, Chief Operating Officer at Infosys said, "Post-COVID, we have witnessed accelerated scaling of digital across most enterprises. The strategic investment in cloud, cybersecurity, and modernization is not only helping businesses sharpen their focus on end-to-end customer journeys but also enabling them to do a lot more with much higher agility. With so much at stake to drive customer centricity and productivity, investment in employees and ensuring their well-being is of paramount importance. In a distributed work environment such as today, employees are an important centerpiece within the companies’ strategy framework and therefore, it is imperative for organizations to see how the hybrid work model can be made more effective, productive, resilient, and secure."

"A new dawn will emerge as the fog clears. We must embrace this brave new business world where a perfect alignment of business outcomes and their enabling technologies demand all our focus and creativity. We are living through the emergence of dynamic digital organizations where people are energized by technology, where they plug into business experiences that are progressing rapidly to places where the possibilities are limitless, where the future is unravelling before our eyes.  What we have experienced – inside of a single year – is the coming together of people to confront their fear of change to face the reality that their organization will sink without it," said Phil Fersht, CEO and Chief Analyst, HFS Research.

For a full copy of the report, please click here  

Methodology

HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to understand how businesses can survive and thrive in the pandemic economy and to develop an outlook for IT and business services in the current geopolitical environment. HFS segmented the research findings according to its four phases of pandemic shock response: crisis, stabilization, realization, and unleashing people.

About Infosys Ltd.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Safe harbor:

"Certain statements in this release concerning our future growth prospects and financial expectations are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding Covid-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2020. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law."

PR Newswire

Tencent Cloud powers up Global Tourism Economy Forum’s first-ever hybrid edition

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Hybrid event helps amplify the conversation on tourism economy beyond geographical boundaries, empowering businesses to go global more effectively through comprehensive digitized conferencing and business matching solutions

HONG KONG and MACAO, Dec. 3, 2020 — Tencent Cloud, the cloud business of Tencent, today announced its support of the Global Tourism Economy Forum · Macao 2020 (GTEF or the Forum), which will be held in a hybrid (online & offline) format for the first time ever under the "New Normal", to break through geographical and time zone barriers for global audience. Hosted by the Secretariat for Economy and Finance of the Macao SAR Government, the 9th edition of GTEF will take place on December 9 under the theme of "Solidarity and Innovation: Reshaping Tourism in the New Global Economy". The forum powered by Tencent Cloud will be presented in 3 main sessions starting with a GTEF Welcome Session from 12:15 to 14:30 (GMT+8), followed by the Main Program at MGM Macau to be live broadcast at GTEF official website from 14:30 to 19:15 (GMT+8). The entire program will be replayed from 12:15 to 19:15 (GMT+1) for global audience.

Norman Tam, General Manager, International Business Group of Tencent, said, "Going online has become more essential in sectors such as the MICE and tourism industries as the digital trend pushes further upward under the new normal. We are glad to extend our collaboration further with GTEF this year, providing broadcasting and online business matching solutions to help businesses in the travel and tourism sector to go global and be more connected. We look forward to enabling more organizations in the tourism sector and other industries to capture opportunities through Tencent Cloud’s advanced technologies and innovation in the future."

Pansy Ho, Vice Chairman and Secretary-General of GTEF, said, "Due to the pandemic, this year’s planning efforts for GTEF have faced many challenges. But as an international tourism city, a World Centre of Leisure and Tourism, as well as a core city of the Greater Bay Area, Macao kept its promise in holding the GTEF annually. Such determination reflects GTEF’s commitment to maintain its responsibility towards global citizens, to promote Macao, its motherland, and the world’s sustainable development of the tourism economy. GTEF will continue on in full-force in the spirit of solidarity and innovation, using technology to hold a hybrid online and offline format to breakthrough geographical and time zone barriers, allowing attendees from all corners of the world to attend the Forum. Together, we join hands to explore innovative solutions, embracing the ‘New Normal’ of the tourism economy."

Moderated by 4 celebrity hosts, Martina Fuchs, Carol Yu, Liu Xin, and Anita Mendiratta, the forum brings together more than 40 Chinese and international government, industry, and academic leaders to discuss the development of world tourism in the face of the pandemic and explore important insights and innovative technology on tourism under the "New Normal". This year’s event marks the second collaboration between GTEF and Tencent Cloud since 2019. GTEF 2020 is utilizing Tencent Cloud’s live broadcasting and online business matching capabilities to bring the event to a wider audience in real time.

  • Live Video Broadcast and Video-On-Demand: Through Tencent Cloud, the GTEF will allow the conversation on tourism economy to go beyond geographical boundaries and provide businesses a way to go global more effectively. Integrated with the GTEF website, the forum programs will feature livestreamed video feeds in four languages, viewable by audience members from mainland China, Hong Kong, Macao, Asia and all over the globe. The event will also be available after its live broadcast via video-on-demand.
  • Online Business Matching and Networking Platform: With business matching opportunities being an integral part of the annual GTEF, the segment is set to be held online this year leveraging Tencent Cloud’s solution, allowing businesses to connect without boundaries. Assuring higher efficiency, GTEF participants are able to register and make appointments as well as business matches on a dedicated online platform before the event. Successful matches will be notified via SMS, and would be made to conduct their online interaction via VooV Meeting, a seamless online conferencing tool powered by Tencent Cloud.

Through the support from Tencent Cloud’s innovative technologies, GTEF engages more industrial leaders to exchange insights on the global tourism development, reaches to global audience, opens up opportunities for local businesses to develop new partnerships and explores business leads in the industry around the world, remotely and seamlessly.

About Tencent

Tencent uses technology to enrich the lives of Internet users.

Our communications and social platforms, Weixin and QQ, connect users with each other and with digital content and services, both online and offline, making their lives more convenient. Our targeted advertising platform helps advertisers reach out to hundreds of millions of consumers in China. Our FinTech and business services support our partners’ business growth and assist their digital upgrade.

Tencent invests heavily in talent and technological innovation, actively promoting the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998. Shares of Tencent (00700.HK) was listed on the Main Board of the Stock Exchange of Hong Kong in 2004.

Media Contact

Irene Fung
Current Global
ifung@currentglobal.com 

PR Newswire

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

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Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality

SOUTH SAN FRANCISCO, Calif., Dec. 1, 2020 — Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel quality management, ease of use, customer satisfaction, reliability, AI innovation, and its new omnichannel interaction platform for IT Service Management.

"We are honored to be featured in the Frost & Sullivan 2020 Contact Center Software Buyers Guide as a leading contact center vendor for the second year in a row. This recognition is further validation of our omnichannel contact center solution with their report noting our industry-leading ease-of-use and true omnichannel capabilities, both for omnichannel customer conversations and omnichannel quality management," said Michael McCloskey, Chief Executive Officer at Bright Pattern.

Bright Pattern strengths as recognized by Frost & Sullivan include:

Breadth of Platform Capabilities

  • All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.
  • Bright Pattern is one of the first providers to offer customer service messaging apps, particularly in an omnichannel environment.
  • Out-of-box integrations to CRMs and applications like Microsoft Teams for remote agents

Ease of Use/Deployment and Industry-Leading Availability

  • Due to the simplicity of the platform, Bright Pattern offers low license costs and professional services at a fraction of the cost of many other cloud-based vendors.
  • Bright Pattern provides 100% global availability and an active-active topology that can support up to 10,000 plus concurrent users in a single instance.
  • On the fly upgrades with no downtime to users.
  • One of the first cloud-agnostic platforms allowing the customer to utilize Amazon, Azure, or other data centers.

High Customer Rankings/Customer-Focused Development

  • For two consecutive years on Capterra, G2 Crowd, and other "not for pay" customer review sites, Bright Pattern customers rank the company higher than virtually every other cloud contact center, in categories from customer support to feature content. In winter 2019, G2 Crowd noted that Bright Pattern had the highest ROI in the industry per customer reviews and fastest time to deploy at half the industry average.
  • A customer and partner-led organization, Bright Pattern’s R&D is heavily driven by customer/partner feedback. For instance, its recently launched QM product saw 80 top feature requests from partners.

The buyers guide also provided customer recommendations, in which Bright Pattern was recommended as the best fit for companies looking for an omnichannel contact center solution, contact center artificial intelligence, and omnichannel communications for IT Service Management:

  • Omnichannel: "Companies looking at emerging channels such as messengers or mobile capabilities such as chat, video chat, or document sharing within their app into their customer care organizations would do well to look at Bright Pattern."
  • Artificial Intelligence: "For companies that are looking to infuse AI into customer contact, Bright Pattern’s Bright AI provides a plethora of choices as to how to do so, [including] integration with RPA vendors, intelligent bots, and messaging applications. In fact, the various technologies can easily be combined (e.g., creating a messaging application that provides instant access to a chatbot for assistance)."
  • ITSM and Service Management Enrichment: "For companies that want to extend investments in legacy service management platforms yet enrich service management through AI and automation, Bright Pattern for Service Management would be a good fit and provide solid ROI."

Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked for Interoperability, for Platform Functionality, and for Hosting Reliability and Scalability in the Omdia Buyer’s Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Download your free copy of the Frost & Sullivan 2020 Contact Center Software Buyers Guide

Additional Information

About Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Logo – https://mma.prnasia.com/media2/967243/Bright_Pattern_Logo.jpg?p=medium600  

Related Links :

http://www.brightpattern.com

PR Newswire

Epsilon Partners with Aviatrix to Deliver Advanced Multi-Cloud Networking

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Epsilon extends its partner ecosystem to accelerate its cloud networking capabilities with automation, operational visibility and control.

SINGAPORE, Dec. 1, 2020 — Epsilon, a global connectivity service provider, has partnered with Aviatrix, a leading cloud network platform, to deliver a multi-cloud service for enterprises. Epsilon Cloud Networking is an end-to-end multi-cloud service with the automation, operational visibility and control that enterprises need to simplify cloud networking.

Epsilon customers benefit from features including advanced multi-cloud functionality, enterprise-class networking and security and network abstraction. The multi-cloud service directly controls native cloud networking constructs to maintain cloud simplicity and automation. It is based on the Aviatrix multi-cloud network platform with the ability to move data between cloud environments, including Amazon Web Services, Google Cloud Platform, Microsoft Azure and Oracle Cloud.

"We are excited to partner with Aviatrix to deliver a cloud networking service beyond traditional connectivity. Epsilon Cloud Networking addresses the real challenges in enterprise networking within and across the clouds," said Michel Robert, Chief Executive Officer at Epsilon. "We have combined our expertise in global connectivity with Aviatrix’s cloud network platform to deliver an end-to-end multi-cloud service. With Aviatrix as our partner, we are confident in delivering a best-in-class cloud networking solution for our customers."

Epsilon Cloud Networking uses Epsilon’s private network as the underlay and the Aviatrix cloud network platform to create an enterprise-class network inside and between public clouds. The Aviatrix network provides multi-cloud networking that goes beyond the basic native cloud networking service constructs. The Epsilon service also allows customers to consume security services, such as FQDN filtering and service insertion of next-gen firewalls, to meet their security and compliance requirements.

"Our partnership allows Epsilon to deliver a complete end-to-end service for businesses looking for better visibility and control over their multi-cloud environment. Our enterprise-class multi-cloud network architecture is specifically tailored for large-scale enterprises, so that they can transform their operations with the help from cloud experts," said Steve Mullaney, Chief Executive Officer at Aviatrix. "We look forward to evolving our solution to further enable Epsilon to meet the changing cloud requirements of enterprises across the globe."

Epsilon Cloud Networking leverages a multi-cloud network architecture with a common network data and operational control plane. Through point and click workflows and infrastructure as code automation, enterprises using the multi-cloud service no longer need to undertake the complex and manual processes of native cloud networking. The service provides everything an enterprise needs to transform their cloud networking through a single relationship.

"Business transformation has driven enterprise IT organisations to embrace public cloud as the new centre of gravity for applications and data," said Chin Woon Lee, Data Services Director at Epsilon. "With the pandemic pushing the pace of this transformation, cloud operations teams are facing more challenges including limited visibility, lack of network control and skill gaps. Our cloud networking service will enable businesses to take on these challenges more effectively."

www.epsilontel.com

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The Global Connectivity Provider
PR Newswire

ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp

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SHENZHEN, China, Nov. 30, 2020 — ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, today announced that it has supported Ncell successfully completing the preventive network maintenance at the southern slope of Everest Base Camp (EBC) at an altitude of 5,363 meters, further ensuring the network coverage quality of 2000-meter range around EBC.

ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp
ZTE supports Ncell in completing preventive network maintenance at Everest Base Camp

The landmark base station of Ncell is the exclusive and highest base station on the southern slope of EBC. Since the commissioning in 2010, it has provided high-quality network services for local people and climbers.

For the network operation and maintenance (O&M), ZTE’s engineers have overcome various environmental difficulties, such as high altitude, storm wind and low temperature, and eventually completed the preventive network O&M, including power equipment replacement, wireless and transport network maintenance, and network quality optimization.

The landmark base station is mainly powered by solar energy and stand-by batteries. As it is located at a high altitude with severe environment, the maintenance of the base station is really difficult. In total, there are 10 base stations located in the Sagarmatha National Park area of Nepal, which are all constructed and maintained by ZTE. Since 2010, the base stations have continuously provided around-the-clock mobile network services for local residents and climbers.

Moving forward, Ncell will work with ZTE to achieve the mobile network coverage of the whole route of Mount Everest.

As a trusted and important partner of Ncell, ZTE has cooperated with Ncell for more than ten years to provide wireless, core network and transport network services in Nepal, meeting more than 60% of Ncell’s wireless network business needs. 

ZTE is a provider of advanced telecommunications systems, mobile devices and enterprise technology solutions to consumers, operators, companies and public sector customers. The company has been committed to providing customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen (H share stock code: 0763.HK / A share stock code: 000063.SZ), ZTE sells its products and services in more than 160 countries.

Media Contacts:

Margaret Ma                                                      
ZTE Corporation                                                
Tel: +86 755 26775189                                     
Email: ma.gaili@zte.com.cn     

Related Links :

http://www.zte.com.cn

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Microland Recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services

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BENGALURU, India, ATLANTA and LONDON, Nov. 30, 2020 — Microland, a global digital transformation company announced today that it has been recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services. The detailed report is available at https://www.microland.com/analyst-insights/leader-gartner-magic-quadrant.

Gartner evaluated vendors on multiple parameters. Assessment was based on two service categories of managed LAN & Managed WAN / WLAN and five management attributes of service delivery platform, service management functions, operations automation, customer experience management & professional services that are Core capabilities for Managed Network Services.

The report projects that "By 2023, 40% of enterprise buyers will demand standardized service definitions from managed network services (MNS) providers, up from 15% in 2018" and that "By 2024, to enhance agility and support for cloud applications, 60% of enterprises will have implemented SD-WAN, compared with about 30% in 2020."

According to the report "The MNS market consists of globally capable providers of MNS that provide service management functions for the operation of enterprise networks." "The providers in this market are either Network Service Providers (NSPs) or non-NSPs, as both types are common in this market." According to another report, "Critical Capabilities for Managed Network Services", "The providers in this research are either NSPs or non-NSPs, as both types are common in this market and have also met the requirement for delivering services on a global basis, beyond their own home country."

Pradeep Kar, Founder, Chairman and Managing Director commented: "We believe Microland’s recognition in Gartner’s Magic Quadrant for Managed Network Services is a huge validation of our resolute focus in being the IT Infrastructure Partner of Choice to our customers for 31 years, and Microland has been in the forefront of providing Managed Network Services from its inception. I believe this recognition is a demonstration of the depth and breadth of our services and driving continuous innovation. We dedicate this recognition to our customers who’ve always inspired us to raise the bar of success."

The report outlines, "For Managed Network Services (MNS), automation is the key to the efficiency and quality of the service delivery platform at scale. Importantly, automation is also critical to maintaining service delivery quality and positive customer experience from provider MNS offerings."

Reacting to the noteworthy mention, Robert Wysocki, Senior Vice President & Global Client Solutions Leader – Networks & Cybersecurity noted: "We believe this is a recognition of our ability to drive superlative customer experiences through continued investments in innovative solutions. One of our key investment areas has been in an automated service delivery platform—the Network Assurance Platform that helps in proactive management of the complete lifecycle of network infrastructure management."

Mahesh Nagaraj, Chief Marketing Officer added, "We are honored for Gartner to have recognized us as a Leader in the Magic Quadrant for Managed Network Services. Our belief that technology works best when you notice it least, is the way we’ve approached our customer engagements and every plan, intervention and innovation is focused on guaranteeing that promise. Microland’s suite of proprietary solutions have been catalysts in enabling our customers to accelerate their transformation journey and ‘making digital happen."

Microland has customers across multiple sectors including BFSI, Retail, Hi-tech, Pharma & Lifesciences and has been providing Managed Network Services and Network Transformation Services globally across 170 countries. Microland delivers Managed Network Services to its customers through several NOCs operating 24 x 7 underpinned by its homegrown IP, the Network Assurance Platform. Microland’s Network offering suite includes managing the network infrastructure across the whole spectrum of LAN, WLAN, WAN and data center with significant expertise in emerging technologies including software defined networks (SDLAN, SDWAN), Wi-Fi 6.0 and 5G. Microland has established partnerships with several technology providers including Cisco, Fortinet, Velocloud by VMware, Versa Networks, among others.  

Source:

Gartner, Magic Quadrant for Managed Network Services, Ted Corbett et al., 9 Nov 2020

Gartner, Critical Capabilities for Managed Network Services, Danellie Young et al., 10 November 2020

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Microland

Microland’s delivery of digital and "Making Digital Happen" allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure. We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT— ensuring the embrace of brilliance is predictable, reliable and stable.

In the COVID impacted world, Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, Middle East and North America.

Read more here: https://www.microland.com/

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Antiprohense Research: Digital Hologram ARAdvertising vs. Traditional Advertising in 5G Era

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How WIMI’s Hologram AR advertising technology is changing the industry

HONG KONG, Nov. 27, 2020 — Antiprohense, a market research organization in Hong Kong, recently released a research report on ‘Digital Advertising vs. Traditional Advertising in 5G Era‘. Digital advertising is challenging the traditional advertising industry. During the outbreak of COVID-19, many people saw the public-welfare function and commercial value of the media, and many advertisers would adjust their advertising strategies as soon as possible. Digital advertising will highlight its competitive advantages, such as no contact advertising or online remote updates, so that the delivery of information is timelier than before. In the future, more digital media will emerge to help the industry develop in a healthy way.

The demand for TV, online games, e-commerce, social networks, health TV, and online education increased significantly during the quarantine. Only in the first quarter, Netflix increased 16m new users in the US — about double the number in the previous quarter. Italians also increased their time spent on Facebook apps by 70 percent. After 2020, there will be significant growth in the upstream video data stream from the Internet of Things. AR holographic services are expected to generate massive demand between 2020 and 2025.

WIMI’s holographic advertising platform will overturn traditional advertising. Customers will directly watch the holographic stereoscopic advertisements and have an immersive feeling. Besides, the holographic cloud AI-MBT technology can track and analyze various data of customers to provide effective data support for advertisers. The current application fields: holographic indoor advertising, holographic outdoor advertising, high-altitude holographic advertising, holographic airport/subway advertising, holographic in-store (outside) display of well-known brands, and holographic event advertising display, etc.

The core of WIMI’s business is holographic AR technology, which is used in software engineering, content production, cloud, and big data to provide customers with AR-based holographic services and products. Products mainly include holographic AR advertising services and holographic AR entertainment products.

WIMI Hologram Cloud’s advertising business is divided into online and offline AR holographic advertising. And the online business is mainly mobile AR holographic advertising display and light entertainment advertising application. The entertainment business is divided into online and offline AR holographic interactive entertainment.

The development momentum of Holographic AR advertising business is relatively fast. In the past two years, both the number of customers and the unit price of customers have obviously increased. WIMI’s holographic AR adware enables users to insert real or animated 3D objects into video clips, seamlessly integrating the objects with scenes in the video. Moreover, WIMI’s online Holographic AR advertising solution incorporates holographic AR ads into films and programs hosted by China’s leading online video media platforms.

In terms of subdivision, the AR industry chain mainly includes four parts: hardware, software, application and content, and services. Hardware includes parts and equipment. Software is divided into information processing and operating platforms. Application and content are developed and produced for different industries. And services are about channel distribution of application content through the distribution platform. From the perspective of the business model, WIMI is a solution provider, which integrates application and content, and services, according to the real needs of downstream customers, and then outputs complete solutions. Thus, the liquidity of WIMI is mainly relying on the holographic AR advertising services and holographic AR entertainment products.

About Antiprohense

Antiprohense Team is a leading market research company in Hong Kong. They have built one of the premier proprietary research platforms on financial market, with an emphasis on emerging growth companies and paradigm-shifting businesses. Antiprohense team is professional in market research reports, industry insights & financing trends analysis. For more information, please visit http://www.antiprohense.com 

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Company: Antiprohense Research
Contact: insights & financing 
E-Mail: lt@Antiprohense.com
Website: http://www.antiprohense.com  
TEL: 00852 7038534

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