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PR Newswire

AsiaPay and Solaire Resort Entertainment City forge a partnership to enhance their digital payment.

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MANILA, Philippines, March 6, 2024 /PRNewswire/ — AsiaPay, a leading digital payment service and technology provider in Asia, has partnered with Solaire Resort Entertainment City, the premier Filipino integrated resort in the Philippines, to simplify online payments for consumers booking a hotel room in the Philippines.

Through the partnership, AsiaPay’s payment gateway PesoPay has been integrated into Solaire Resort Entertainment City’s online booking engine, providing an automated and secure way for hotel customers to make upfront payments when booking online or via mobile devices. With AsiaPay serving merchants across various industries in the Philippines for over 16 years, both companies aim to provide customers in the Philippines and Asia with a convenient, seamless, and automated room booking and payment experience.

With the integration of payment pipelines aligned with AsiaPay, it is expected to expand further online sales share and boost the overall hotel turnover, said AsiaPay Associate Director Alberto Javier. “For Solaire Resort Entertainment City, the new custom upgrade of the payment system will save on labor costs in order to cope with the new challenges facing the hotel industry. Now, orders from each payment pipeline are streamlined with AsiaPay’s PesoPay payment console and merchant dashboard; operation-wise, queries for detailed order payment information can easily be validated without the need to login repeatedly into multiple consoles. At the same time, hotel customers are now able to quickly verify the order details. This translates to efficiency in customer service and collections, now that the hotel can easily capture the payment online. The payment dashboard’s capability to display all the payments immediately makes reconciliation and dispute management much simpler.”

About AsiaPay

AsiaPay is a leading digital payment service and technology provider in Asia, serving banks and merchants for over 23 years with advanced, safe, and comprehensive e-payment solutions. AsiaPay delivers secure, scalable, and customized payment solutions for all sizes of businesses across various industries in Asia.

About Solaire Resort Entertainment City

Solaire Resort is the first integrated destination resort on an 8.3-hectare site in Manila’s Entertainment City. Solaire boasts 793 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state-of the art lyric theatre that has changed the way people view resort casinos in Manila. Solaire offers unique experience of comfort, elegance, and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality.

PR Newswire

SIS International Launches New Travel AI Consulting, Strategy Consulting, and Market Research Solutions

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SIS International, a Global Market Research and Strategy Consulting firm, launches new travel research and consulting solutions to help travel brands grow.

NEW YORK, Feb. 8, 2024 /PRNewswire/ — SIS International, a leading market research and strategy consulting firm, announced the expansion of its consulting services in the travel, tourism, and hospitality sectors. The company said it expanded its services and capabilities in response to the robust growth of the travel, tourism, and hospitality industries over the next few years.

In response to this promising outlook, SIS International is expanding its resources to offer comprehensive AI consulting and business strategy consulting services to hotels, airlines, and hospitality venues to grow revenue, optimize processes, adopt new technologies, and achieve their strategic objectives.

“Expanding our strategy research and consulting services into travel, tourism, hotel, and hospitality consulting is a natural progression for SIS International. We have over 40 years of experience serving major industry players such as American Airlines, British Airways, Norwegian Cruise Line, Marriott, and Thomas Cook. We help travel brands to adopt emerging technologies like AI through research, data, analytics, and strategy consulting solutions,” said Ruth Stanat, CEO of SIS International.

SIS International provides global travel research and consulting services such as hotel rebranding consulting, customer satisfaction market research, hotel AI consulting, supply and demand consulting, food taste testing, travel brand consulting, eco-tourism market research, hotel brand consulting, sustainable tourism consulting, price optimization analytics, travel market opportunity consulting, destination marketing consulting, luxury hotel rebranding consulting, travel market sizing analysis, MICE Industry consulting (Meetings, Incentives, Conferencing, Exhibitions) and other solutions. This service expansion helps major global travel companies understand how they can adopt AI and adapt to market shifts efficiently.

“SIS offers a wide range of tailored and optimized services, from hotel rebranding and AI strategy consulting to innovative MICE sector consulting. Our data-driven approach and suite of solutions are uniquely suited to help clients uncover new growth opportunities in these sectors,” noted Stanat.

About SIS International

SIS International is a global market research and strategy consulting firm providing insights and solutions to businesses across various industries. In our 40 years of experience, SIS has conducted consulting projects in over 135 countries, and we have served some of the world’s largest and most influential companies and organizations, including over 70% of the Fortune 500.

Media Contact:

Ruth Stanat, CEO
research@sisinternational.com

Ruth Stanat, Founder and President of SIS International Research
Ruth Stanat, Founder and President of SIS International Research

Source: SIS International Research Inc.

PR Newswire

Sojern Acquires VenueLytics to Bolster its Platform for the Hospitality Industry

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SAN FRANCISCO, July 11, 2023 /PRNewswire/ — Sojern, the leading travel marketing platform, today announced the acquisition of VenueLytics, the hospitality industry’s most integrated guest experience platform serving independent hotels, resorts, chains and casinos. Sojern will incorporate VenueLytics’ capabilities as an extension of the Sojern Travel Marketing Platform.

Logo, no tagline
Logo, no tagline

Sojern has long been a direct bookings driver for hotels—providing comprehensive digital advertising solutions that help travel marketers find, attract and convert new travelers, re-activate existing guests to build loyalty, and maximize net revenue per available room (RevPAR). This acquisition expands Sojern’s Travel Marketing Platform to engage across the entire guest journey with VenueLytics’ cutting-edge technology that includes an Artificial Intelligence (AI)-powered virtual concierge, real-time guest feedback and digital reputation management tools, and a guest marketing suite for email and text promotions. VenueLytics’ solutions help marketing, operations, and front-desk teams better serve their guests with less resources required, drive incremental revenue, and maximize profit. With these additional features, Sojern can now help marketers find, attract, convert and engage travelers throughout their journey.

“This is an exciting step forward for our customers as we can empower hoteliers beyond advertising alone, expanding our offerings to be a true end-to-end marketing platform,” said Mark Rabe, CEO of Sojern. “We are dedicated to providing the travel industry with innovative solutions that leverage data, AI and technology to drive results. VenueLytics’ expertise in analyzing, unifying and activating data from various hotel management and marketing systems will allow Sojern to deepen our relationships in hospitality. This addition helps us to advance toward becoming the travel marketing platform.”

One of VenueLytics key customers is Grupo Posadas, the largest hotel company in Mexico with over 180 resorts and hotels. Posadas Director of Quality, Standards and Innovation, Leslie Gomez, commented, “By using VenueLytics AI Concierge throughout the guest journey, Posadas has increased Ancillary Revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points (pp) in NPS (Net Promoter Score) from the guests who had contact with our digital concierge experience.”

By extending its platform with VenueLytics, Sojern can now support hotel marketers with an all-in-one platform that drives guests directly to a property, enables upsell mid-stay, remarketing post-stay, and builds long term loyalty. In addition to the multichannel offerings of Sojern, VenueLytics provides the ability to engage customers in an expanded multichannel network that includes SMS, Email, WiFi, WhatsApp, Facebook Messenger, ChatBot, Alexa, Google Home and other social media and third party apps. This allows Sojern to expand into generative AI with cutting edge tools to drive and optimize booking value for hotels.

VenueLytics Co-Founder and CEO Baskar Manivannan commented, “We have partnered with Sojern for more than a year, and joining forces will strengthen our customer base and reputation while enabling us to offer the hospitality and travel industry a wider and timely range of solutions. With AI, data analytics and personalized multichannel guest engagement at the backbone of what we do, we have a shared vision to empower hotels around the world to drive profitability, and truly elevate guest experience and satisfaction.”

Last month, Sojern announced the latest version of its Sojern Travel Marketing Platform with enhanced AI powered audiences. With this acquisition, it further demonstrates the company’s rigor and success at integrating new technology and scaling it globally. Terms of the deal were not disclosed, but Sojern has reported previously that it is profitable, has driven more than $10 billion in global travel bookings, and serves over 10,000 customers annually around the world leveraging its long-standing AI capabilities.

The acquisition will deepen Sojern’s hotel expertise in North America where VenueLytics has been focused. VenueLytics will now be able to support the global hospitality industry as an extension of the Sojern Travel Marketing Platform. To learn more about how this acquisition can benefit your travel marketing campaigns, please visit Sojern’s website.

About Sojern
Sojern is a leading digital marketing platform built for travel marketers. Powered by artificial intelligence and traveler intent data, Sojern provides multichannel marketing solutions to drive direct demand. More than 10,000 hotels, attractions, tourism boards, and travel marketers rely on Sojern annually to engage and convert travelers around the world.

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PR Newswire

The Gaia Hotel Bandung Offers Luxurious Event Spaces with ViewSonic’s Foldable 135″ LED Display Solution Kit

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BREA, Calif., Jan. 13, 2023 /PRNewswire/ — ViewSonic Corp, a leading global provider of visual solutions, worked with the Gaia Hotel Bandung in Indonesia to transform their event spaces into cinematic venues with the 135″ All-in-One LED Display Solution Kit. With a foldable screen and 360° silent wheels, the display can be moved easily between 26 meeting and event spaces. The pre-assembled design offers an easy setup and can be used instantly for meetings, weddings, and conferences. These different features minimize the cost of time and labor significantly.

The five-star Gaia Hotel Bandung boasts 280 accommodation rooms and 4 F&B outlets alongside 26 event venues of various interior designs and sizes for meetings, weddings, and conferences. The current audiovisual equipment used in these spaces has limited screen size and poor sound. The equipped traditional LCD walls not only had distracting image grids in between that were visible to viewers but they were also fixed to the walls permanently. It would require a big investment to renovate the venue and equipment. To solve this obstacle, a comprehensive solution that offered a simple set up and more flexibility, alongside incredible imagery and high-fidelity audio was needed.

“It is our goal to be a leading brand to elevate the hospitality industry in Indonesia. One of the ways is to offer state-of-the-art audiovisual experiences to our guests in our event spaces,” said Subakti Wangsanegara, Managing Director of Gaia Hotels & Resorts. “ViewSonic’s solution answered our difficulties with the large display’s mobility and flexibility. It helped us minimize the costs, staff resources, and time needed to set up the display. Our guests were impressed by the cinematic images and the spatial audio of the innovative AV solution.”

“Our All-in-One LED display solution kit is designed to bring more flexibility for events, exhibitions, or any short-term usage for businesses. By adding a foldable screen feature to the ultra-large display, the solution kit can offer greater convenience for transportation at a lower cost and effort,” said Dean Tsai, General Manager of Projector & LED Display Business Unit at ViewSonic. “We are happy to see that this innovative solution has been adopted in the hospitality industry and brought valuable experiences for both our customers and their guests.”

ViewSonic’s 135″ All-in-One LED Display Solution Kit comes pre-assembled in a secure flight case. The foldable design of the LED display reduces the packaging size significantly to offer greater convenience for transportation. Set with a motorized floor stand on silent 360° wheels, Gaia Hotel Bandung could move it between 26 event spaces across different floors effortlessly. It only required two staff members to unpack and set up the screen in 10 minutes – thus minimizing cost, labor, and time.

With the bezel-free, slim, and sleek design, the movable ultra-large LED display blends easily into any décor and fits any space. Whether it’s a romantic wedding video or a high-stakes commercial presentation, guests at Gaia Hotel Bandung could relish the immersive pictures and the cinema-grade Harman Kardon acoustics at their events.

Moreover, the All-in-One Direct View LED Display Solution Kit features built-in operating system with Wi-Fi accessibility. Guests could easily operate it and share their videos or presentations wirelessly from mobile devices onto the display without hassle. Ultimately, these features make it easier for the hotel staff to manage events successfully.

To learn more about how ViewSonic assists Gaia Hotel Bandung to offer world-class facilities with the 135″ LED Display Solution Kit, please visit the following links for the full story and case study video.

During ISE 2023 (January 31st to February 3rd), ViewSonic will showcase the 135″ All-in-One Direct View LED Display Solution Kit at booth 2Q600 to demonstrate the innovative audiovisual solution. For more information, please visit ViewSonic at ISE.

About Gaia Hotel Bandung

Spanning over 2.3 hectares on a valley facing luscious mountains, The Gaia Bandung offers an experience beyond mere 5-star elegance. The Gaia Hotel Bandung offers guests the ability to enjoy the nature of the surrounding area while giving a range of options that bring rest, recreation, and creative excitement. At The Gaia Hotel Bandung, we invite guests to discover different dimensions of rest and leisure through a wide offering of facilities and opportunities to create a uniquely personal experience. https://thegaiabandung.com/ 

About ViewSonic

Founded in California, ViewSonic is a leading global provider of visual solutions and conducts business in over 100 countries worldwide. As an innovator and visionary, ViewSonic is committed to providing comprehensive hardware and software solutions that include monitors, projectors, pen displays, commercial displays, All-in-One LED displays, ViewBoard interactive displays, and myViewBoard software ecosystem. With over 35 years of expertise in visual displays, ViewSonic has established a strong position for delivering innovative and reliable solutions for education, enterprise, consumer, and professional markets and helping customers “See the Difference.” To find out more about ViewSonic, please visit www.viewsonic.com.

https://mma.prnasia.com/media2/1981315/GAIA_Hotel_Case_Study_Video.mp4
PR Newswire

Trip.com Group and Wyndham Hotels & Resorts Sign Strategic Global Agreement

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9,000 hotels by Wyndham to land on Trip.com Group’s platforms, boosting global distribution and leveraging innovative livestreaming capabilities for specific markets

SHANGHAI, Nov. 18, 2021 — Trip.com Group, a leading global travel service provider, recently signed a strategic global agreement with Wyndham Hotels & Resorts, the world’s largest hotel franchising company. This is a significant move that marks the two industry-leading companies’ commitment and continued collaboration to drive the success of the travel industry.


Trip.com Group users can discover over 9,000 global hotels by Wyndham, across 22 brands from luxury to economy. This includes over 1,600 hotels in the Asia Pacific region, where Wyndham Hotels & Resorts commands a leading presence, with hotels located in popular travel destinations like Australia, Indonesia, Singapore, South Korea, Thailand and more.

This strategic agreement builds upon Trip.com Group and Wyndham Hotels & Resorts’ strong and long-standing relationship through corporate travel partnerships as well as a host of successful distribution campaigns.

Wyndham Hotels & Resorts’ portfolio of hotels and resorts in Mainland China has enjoyed immense popularity with Trip.com Group users. The travel Group’s leading Chinese travel platform Ctrip’s most recent 919 Super Brand Day campaign, Wyndham Grand Plaza Royale Villas Jinlin Plaza Lijiang was named the platform’s most popular hotel, achieving the highest sales volume in the single-store category with RMB 12 million in total sales for just one stand-alone hotel, further illustrating the success and popularity of Ctrip’s livestreaming channels.

Through the expanded global agreement, Trip.com Group and Wyndham Hotels & Resorts will further strengthen their strategic alliance that will continue to drive hotel performance and bookings. Both companies will increase its collaboration on travel marketing initiatives and an array of tactical campaigns, such as 618 Sales, Ctrip Member Day, 99 Hotel Festival and 1028 Trip.com Group Anniversary. Data insights from its sophisticated transaction platforms will also further optimise the booking experience for Chinese travellers.

In addition, hotels can leverage the Trip.com Group network and interactive live-streaming capabilities that regularly generate hundreds of millions of impressions. An exciting series of marketing activities will also be made available on Trip.com Group’s new travel marketing Star Hub that will enable hotels to utilize its channel traffic management toolkit to drive traffic to their products and content offerings.

Joon Aun Ooi, President, Asia Pacific of Wyndham Hotels & Resorts said: "We are excited to expand our strategic relationship with Trip.com Group, a leading distribution partner. This strategic alliance is a key development that will enable our hotels to expand their global distribution capabilities, and provide them with innovative and interactive solutions to drive bookings, as we continue to serve millions of travellers on the road to recovery."

"We are ready to welcome back our guests to stay at hotels by Wyndham all over the world, while providing them with peace-of-mind through "Count on Us", our global health and safety program with elevated hygiene and cleanliness protocols. We look forward to building a strong and successful relationship with Trip.com Group as we work together to inspire confidence among our guests as they start to travel again," added Joon Aun.

Ray Chen, Chief Executive Officer of Accommodation Business at Trip.com Group said: "We are very excited about this strategic partnership with Wyndham Hotels & Resorts, the world’s largest hotel franchising company. This agreement will enrich our accommodation inventory for travellers and ensure that we remain their go-to travel companion as regional and global travel recovers. Wyndham Hotels & Resorts has an extensive portfolio of hotels in key destinations that overlap with Trip.com Group’s key markets in Asia Pacific and beyond. We look forward to a bright future with Wyndham Hotels & Resorts."

The agreement is a major milestone for both companies that cements its industry-leading coverage, reinforces their global digital distribution and marketing prowess. This will strengthen Trip.com Group and Wyndham Hotels & Resorts’ alliance in Greater China to support the increasing demands from Chinese guests booking inbound, outbound and domestically, as the travel industry makes monumental steps towards recovery and reopening.                    

About Trip.com Group

Trip.com Group (Nasdaq: TCOM; HKEX: 9961) is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world". For more information, visit: group.trip.com

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across nearly 95 countries on six continents. Through its network of approximately 803,000 rooms appealing to the everyday traveller, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers over 90 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com

 

Related Links :

https://www.trip.com/newsroom/

PR Newswire

Australia’s Open!: Booking.com’s 7 Predictions for the Triumphant Return of Travel in 2022

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SYDNEY, Nov. 9, 2021 — In its most extensive travel predictions research to date, Booking.com reveals how a renewed sense of optimism is fueling a hunger to make 2022 the year to make the most of the unpredictability and get back to fully experiencing the world. Trends for the year include:
 

  1. Vitamin Vacay – More so than daily exercise or mindful meditation, getting away on holiday will become THE form of self-care in 2022, with over three-quarters of people (82%) affirming that travel helps their mental and emotional wellbeing more than other forms of rest and relaxation.
     
  2. Resetting the Out Of (Home) Office – When the pandemic hit, homes across the globe became our offices too, and the novelty of working remotely was realized. However, in 2022 we’ll see a significant rise in people wanting to take back control in a bid to firmly re-establish a healthy work-life balance as holiday time itself will be strictly work-free for three quarters of travelers (76%) in 2022.
     
  3. All the First-Time Feels – Remember what it was like to board a plane for the very first time? Or even just to check into a hotel? After feeling ‘stuck’ for so long, rather than rushing through the journey, travellers will be relishing every moment, from fine-tuning the playlist for the rental car to browsing the delicacies duty free has to offer, with a fifth (21%) most looking forward to the pure excitement and anticipation as the journey begins. 

For the full list of Booking.com’s travel predictions for 2022 and research methodology, visit https://news.booking.com/en-au/.

CONTACT DETAILS

For further information, contact the Booking.com Australian Press Office;

Red Havas
Lauren.graham@redhavas.com

About Booking.com:

Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world whenever it’s safe to do so again. By investing in the technology that helps take the friction out of travel, Booking.com seamlessly connects millions of travellers with memorable experiences, a range of transportation options and incredible places to stay -from homes to hotels and much more. Booking.com is available in 44 languages and offers more than 28 million total reported accommodation listings, including more than 6.6 million listings of homes, apartments, and other unique places to stay.

PR Newswire

RateGain’s OPTIMA releases MarketDRONE Narratives to help hoteliers react faster to market volatility

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DALLAS, LONDON and SINGAPORE, Sept. 8, 2021 — RateGain Technologies, a provider of SaaS solutions for travel and hospitality, announced today the launch of MarketDRONE Narratives, an update to its real-time rate intelligence SaaS solution for hotels, OPTIMA. Through this update, RateGain aims to transform how revenue managers plan and tackle market volatility on an everyday basis.

On a daily basis revenue managers spend considerable time manually sourcing data and identifying critical insights that impact their market position. However, with increasing demand channels, last-minute travel plans, and the ongoing volatility, most revenue managers are pressed for time to get these insights on demand to mitigate inaccurate and incomplete analysis that drives revenue maximization.

MarketDRONE Narratives provides clear actionable insights, shared every time there is a change in the market, helping revenue and pricing managers know exactly how to position ones revenue strategies for the day to mitigate any loss of market share while increasing RevPAR.  Revenue and pricing managers will now save critical time that was earlier spent in collating and analyzing data, allowing them to take the lead in attracting more guests and increasing revenue.

Narratives are generated based on change hints using a mix of distribution and market supply data combined with competitive rate shopping data across Hotels and OTAs. It generates personalized insights using all these data points with customized thresholds for each of the hotels that they can configure to get the most relevant insights for tailoring their strategies. RateGain developed these narratives by consulting our customers, industry experts to understand insights that are most vital to make better strategies.

Over the last few years, RateGain has focused on solving the problem of collecting and providing accurate real-time data for hoteliers through updates to OPTIMA such as pricing playground and lightning refresh. However, with the volatility introduced in pricing since the pandemic, hoteliers don’t only need real-time data but also instant insights which are powered by Narratives.

Commenting on the launch, Harmeet Singh, CEO, RateGain, said, "As one of the largest aggregators of data in our industry, RateGain is committed to listening to our customers who have clearly stated the need to evolve rate intelligence solutions. MarketDRONE Narratives is a step in that direction where we continue to push innovation and help our customers move faster every day to unlock more revenue. We will continue to evolve and add more depth to this product such as providing insights on Parity and Events Intelligence to help our customers get all the insights they need instantly. "

About RateGain

RateGain is a global provider of SaaS solutions for the hospitality and travel industry, offering travel and hospitality solutions that unlock new revenue every day. We are one of the largest aggregators of data points in the world for the hospitality and travel industry (Source: Phocuswright Report).

CONTACT:  Ankit Chaturvedi, AVP-Marketing, ankit.chaturvedi@rategain.com

 

PR Newswire

AirHost Awarded by Booking.com as a Premier Partner 2021

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AirHost is proud to be the first few companies in earning this prestigious recognition for 2 consecutive years.

SINGAPORE, Jan. 19, 2021 — AirHost, a leading Hospitality Management Software (HMS) company in Japan with a growing presence in the ASEAN region, received recognition by Booking.com, the world’s leading online reservation platform, as a Premier Partner for 2021.

AirHost awarded by Booking.com as a Premier Partner for 2 consecutive years.
AirHost awarded by Booking.com as a Premier Partner for 2 consecutive years.

Booking.com’s Connectivity Partner Programme is designed to stimulate and elevate the partnership with connectivity service providers to ensure growth in their business. The ‘Premier’ status of the program is awarded to their top and highest-value connectivity service providers. This status acknowledges that these providers have a high-quality connection. It also highlights the service provider’s most advanced systems, with the widest range of products and services.

AirHost is being acknowledged by Booking.com as its Premier Partner based on several stringent performance benchmarks. Some of the benchmarks exhibited included the integrity of their innovative framework, security of their infrastructure, and excellent support for their interconnectivity with more OTA connections to platforms such as Booking.com.

Being recognised as a Booking.com Premier Partner 2021 also reflects on AirHost’s enthusiasm in benefiting the properties that they work with. AirHost is also dedicated to the growth and improved performance of these properties and the experience provided to their guests. AirHost provides a quality onboarding process regardless of whether their clients are transitioning from a previous platform or trying out a Hospitality Management System (HMS) for the first time. Their comprehensive interface eases the learning curve for their clients, making it easy for them to focus on the increase in their revenue and conversions. As a responsible HMS service provider, AirHost’s team is determined to provide a secure system whilst remaining devoted to building a strong and dependable relationship with their clients.

AirHost has a wide variety of accommodation partners ranging from small boutique hotels to enterprise hotels. AirHost is constantly striving to connect their clients with OTAs. Through AirHost’s endeavours, properties can easily increase their sales on Booking.com as AirHost provides unique features and seamless integration to Booking.com.

Besides their seamless connection to OTAs, AirHost is a one-stop solution for their accommodation partners. As a Hospitality Management System provider, AirHost’s one-stop solution features their Channel Manager, Property Management System (PMS), Booking Engine, Contactless Check-in, and the latest Mobile App Check-in. All of which can be easily integrated into their client’s hospitality business to ensure a smooth operation and enhance travellers’ experiences.

About AirHost

Founded in 2015, AirHost started their Hospitality Management Software journey as a property management agency. This has given them the opportunity to better understand their partners and clients. AirHost is constantly improving their products and services by helping their clients manage their properties effectively through automation of their daily routines and maximising their revenue. In addition to that, AirHost has an excellent customer support team in Japan and Singapore regions.

About Booking.com

Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the world’s leading digital travel companies. Booking.com’s mission is to "make it easier for everyone to experience the world". Booking.com is available in 43 languages and offers more than 28 million total reported accommodation listings, including over 6.2 million listings alone of homes, apartments and other unique places to stay. As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses.

PR Newswire

Raffles Hotel Singapore takes its legendary guest experience to the next level with Adyen

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  • The iconic Raffles Hotel Singapore has appointed Adyen as its strategic partner to enhance its digital experience across the hotel’s room reservations, food and beverage offerings, as well as spa and boutique stores.
  • The integrated solution will see Raffles Hotel Singapore implementing Adyen’s services to provide a contactless and seamless customer journey across the various consumer touchpoints.
  • Adyen’s customer-centric unified commerce platform will enable Raffles Hotel Singapore to use an enhanced data-driven approach to enrich customer insights and drive smarter guest engagement to better anticipate and respond to guests’ needs.

SINGAPORE, Nov. 24, 2020 — Raffles Hotel Singapore has appointed Adyen, the global payments platform of choice for many of the world’s leading companies, as its preferred payments partner to deliver a holistic and frictionless hospitality experience within and beyond its iconic property walls.

Always committed to being relevant and ever evolving to adapt to the changing needs of today’s traveller, the iconic Raffles Hotel Singapore is at the forefront of technology adoption with its latest offering of seamless and hassle-free payment experiences to its guests. Through Adyen, Raffles Hotel Singapore powers its unified commerce offering, providing simpler, faster and more customer-centric payment experiences across all sales channel touchpoints, from online to offline, including suite reservations, dining in its restaurants and bars as well as at Raffles Spa and Raffles Boutique.

Chadi Chemaly, Hotel Manager, Raffles Hotel Singapore comments:

"Delivering bespoke and sincere service is always at the core of our legendary Raffles experiences that guests have come to love and appreciate. We believe that the guest journey with Raffles Hotel Singapore needs to be seamless from the start to the end and payment processes are key to achieving this.

With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions."

Warren Hayashi, President, Asia Pacific, Adyen comments:

"We are honoured to be chosen as the preferred payments partner to Raffles Hotel Singapore, and to support the property in meeting its vision of creating extraordinary experiences for its hotel guests. With our rich data and advanced technological capabilities, we are committed to providing the right insights to hotel partners, so they can drive smarter engagement, while focusing on the softer touches, as part of their recovery strategy."

A new chapter in hotel guest experiences

Through this partnership with Adyen, Raffles Hotel Singapore is one of the first hotels in Singapore to offer a truly contactless check-in and check-out with tokenized payments, heralding a new chapter in hotel guests’ experiences. With the implementation of Adyen’s payment solutions, Raffles Hotel Singapore can now securely capture a guest’s card details, encrypt the data, and replace it with a secure token ensuring faster hassle-free checkout experiences later. The implementation of this technology reaffirms the iconic property’s commitment to being at the forefront of innovation to deliver a guest experience that is seamless and holistic, allowing guests to enjoy the curated experiences, hassle-free.

While the COVID-19 pandemic has raised concerns around hygiene and safety, Raffles Hotel Singapore has always been committed to upholding the highest standards and delivering modern hospitality experiences to its guests. Prior to its reopening in August 2019, Raffles Hotel Singapore was already planning to implement contactless check-in/check-out which finally came into fruition in July 2020.

Contactless check-in/check-out means guests can register and check-in prior to arrival, and check-out via the web, on their mobile devices using a QR code, through a phone call, or via a mobile payment terminal brought to their room. The ability for guests to check-out and pay securely via a phone call is a first-of-its-kind offering for the hotel and provides a new channel touchpoint with hotel guests. Prior to leaving the property, without needing to visit the front desk or make payments, hotel guests will receive the option to check-out via a phone call, through which they can go through payment-related processes, ultimately minimising face-to-face interactions for payment matters. To date, the hotel has seen a 90% take-up rate for this check-out option.

Payments across locations and devices

With Adyen’s technical solution that supports a large variety of currencies and payment methods, Raffles Hotel Singapore will now be able to offer hotel guests and customers options to choose their preferred payment methods. The hotel will now be able to accept all major credit cards, as well as Alipay, Apple Pay, Google Pay, Samsung Pay, UnionPay and WeChat Pay.     

In addition, Adyen will provide simpler, faster and more customer-centric payment experiences across the following:

  • Raffles Hotel Singapore-operated restaurants: With its single platform approach and technical solutions, Adyen is giving the hotel property the ability to offer more local payment options, including via WeChat Pay and Alipay, as well as offer contactless in-restaurant payment options at the table through mobile point of sales terminals.
  • Raffles Spa & Raffles Boutique: With customer demands for contactless payment offerings, Adyen has enabled in-property retail outlets to offer tap-and-go alternatives across more payment options (via card and mobile wallets). This shortens queues in-store as the terminal response times have increased and staff can also take payment terminals to customers around the shop.
  • E-commerce Platforms: With the rise of payment methods available and increased use of digital options, Raffles Hotel Singapore has implemented Adyen’s e-commerce platforms to extend its sales channels online for retail as well as food and beverage offerings. Additionally, online sales options will also be made available for special occasions such as Mid-Autumn Festival, Diwali, Christmas and Chinese New Year.

Adyen is committed to supporting hospitality partners across the world with tailored features for the industry, especially as they embark on the gradual road to recovery. From booking to check-out, and everything in between, Adyen takes a unified approach to help hotels manage payments and provide superior guest experiences.

About Adyen

Adyen (AMS: ADYEN) is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, L’Oréal, Cathay Pacific, Grab, Klook and Singapore Airlines.

The cooperation with Raffles Hotel Singapore as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.

About Raffles Singapore (Raffles Hotel Singapore)

Opened in 1887, Raffles Singapore is one of the few remaining great 19th century hotels in the world. Till today, its architecture is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Within its walls are more than a hundred expansive suites, framed by polished teak verandahs and white marble colonnades, clustered around lush tropical gardens.  Each is serviced by the legendary Raffles butlers and offers every modern convenience necessary.

Raffles Singapore has recently undergone a careful and sensitive restoration and has fully reopened on 1 August 2019. The restoration of Raffles Singapore is designed to ensure that it retain what is so special about Raffles – the ambience, the service, the charm and the heritage of the hotel. It is also designed for Raffles Singapore to stay relevant and distinctive by moving with the times and with its guests and adapting to the changing needs of the well-travelled and Singapore’s community.

PR Newswire

Beijing Culture and Tourism Spearheads Post-COVID Travel Recovery with Global Online Strategic Forum: “Restart Travel, Together with Beijing”

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BEIJING, Sept. 18, 2020 — As the world enters a new era of international travel, Beijing Tourism is leading the way with a two-part online forum series, "Beijing Culture and Tourism Global Online Strategic Forum – Restart Travel, Together with Beijing." Held on 22-23 September 2020, the forum is aimed at tour operators and travel agencies who manage and sell travel to Beijing, destinations and tourism businesses around the world who can learn from Beijing’s examples, and others working in the tourism industry and travel media. Attendees will come away with a practical understanding of how Beijing is tackling many of the most challenging issues facing international tourism, and looking ahead to the future, by embracing new technology, creative solutions, and learning from past experience.

 

Beijing Culture and Tourism Spearheads Post-COVID Travel Recovery with Global Online Strategic Forum: "Restart Travel, Together with Beijing"
Beijing Culture and Tourism Spearheads Post-COVID Travel Recovery with Global Online Strategic Forum: "Restart Travel, Together with Beijing"

 

The forum brings together an expert lineup of more than 30 speakers from throughout the tourism industry, including leaders such as Airbnb, TripAdvisor, Lufthansa Group, TUI, PATA, WYSE Travel Confederation, Marriott, and many others.

Each session features six panel discussions and keynote presentations. These address questions of how tourism can bounce back from COVID-19, the future of business travel and the MICE sector, and the role of youth travel in global tourism recovery.

Keynote speeches include a presentation from the Beijing Organizing Committee for the Olympic Games, and a Q&A session addressing Beijing’s challenges as a tourism destination. Each forum session finishes with a research report presentation from McKinsey on global prospects for tourism recovery.

"Beijing Tourism’s goal in building this platform is to welcome friends around the world to discuss how to restart travel – not only travel to Beijing, but on an international level. As we move forward to embrace the new normal together, our Forum will develop confidence within the global travel industry by showing how Beijing and China are successfully leading the recovery of tourism," said Wei Pang, Deputy Director General, Beijing Municipal Culture and Tourism Bureau, Department of Foreign Exchanges and Cooperation.

The event will be held from 4pm China Standard Time (CST) on Tuesday, 22 September, for attendees in Africa, Asia, and Europe. A second session from 8am CST on Wednesday, 23 September, is aimed at attendees in the Americas and Oceania. Both forum sessions will be recorded and available for playback.

Please visit http://traveltrade.visitbeijing.com.cn/forum to register and view the full program.

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