TNG Digital Sdn. Bhd. (TNG Digital) is looking to revolutionize cashless travel experiences for Malaysians. The company has introduced a new in-app foreign exchange rate calculator integrated with the Touch ‘n Go eWallet Visa card.
This first-of-its-kind feature in Malaysia allows users to calculate and track exchange rates for various currencies directly within the TNG eWallet app. No more surprises after your trip! You can now check the exchange rate before making any overseas purchase, ensuring a smoother and more transparent experience.
The calculator empowers you to become a savvy traveller. Save up to five favourite currencies for easy monitoring, allowing you to proactively manage your travel expenses at a glance.
Alan Ni, CEO of TNG Digital, highlights, “Over half of Malaysians use TNG eWallet. We’re committed to fostering seamless cashless travel experiences. With the exchange rate calculator, our users can spend globally like locals. We equip them with the tools to effortlessly manage travel expenses and make informed decisions.”
The Touch ‘n Go eWallet Visa Card not only comes with a conversion rate calculator, it also has 0% foreign exchange conversion fees. In addition, users will also be earning GOrewards points with every Ringgit spent abroad, maximizing the value of their travel budget. These points can also be redeemed for fantastic rewards and discounts available in the catalogue. The Visa card can also be used for ATM withdrawals abroad.
Touch ‘n Go eWallet is one of Malaysia’s largest eWallets. Just recently, TNG Digital (TNGD), the company operating the eWallet, unveiled plans to become an integrated fintech company – one of the first in Malaysia. TNGD is well on the way to achieving its goals with the introduction of services like GOPinjam, GOInvest and even GOProtect.
That said, one of its most successful features is the introduction of cross-border transactions in over 40 countries including Singapore, China, Hong Kong and Japan. This is made possible with Alipay+’s integration with Touch N’ Go eWallet. The feature has arguably changed the way Malaysians travel overseas especially when it comes to transacting online. However, with the sharp increase of Malaysians travelling ever since borders reopened, TNGD has noticed a need for the company to be a little more pragmatic with its approach to cross-border transactions, particularly QR transactions.
As such, starting April 25, 2024, cross-border QR transactions using Touch ‘n Go eWallet will be charged a nominal 1% transaction fee. According to the announcement by TNGD, the fee will be factored into the daily exchange rate in the app. The daily exchange rate will be shown in real time before each transaction. So, if you’re in the U.S. and the daily exchange rate is RM1 to USD0.209659, it will be reflected as RM1 to USD0.20756241 inclusive of the 1% fee.
CEO of TNGD, Alan Ni, addressed the issue in a statement saying, “Although it has always been an industry standard for credit and debit cards as well as other eWallets to charge the overseas transaction conversion fee, we have subsidised these costs in the past to promote the cross-border payment feature on TNG eWallet. However, with the increase in overseas travel, we understand the need to ensure our business sustains in the long run. We are committed to continue to provide a seamless cross-border payments to our users. We have partnered with international businesses to create a strong network of merchants in over 40 countries, making it easy to use TNG eWallet for payments outside Malaysia.”
Still on the hunt for that perfect festive gift? Look no further! Touch ‘n Go has just dropped two new items for your year-end holiday gifting: the Christmas Edition Charm and Touch ‘n Go LUXE Card – Titan Edition.
Adding a touch of holiday cheer, the Touch ‘n Go Christmas Edition Charm features two charming gingerbread man designs. With festive accessories like a red and green scarf or a bow tie and suspenders, this gingerbread charm makes for a unique and memorable gift for colleagues, family, or close friends.
The Touch ‘n Go LUXE Card – Titan Edition is the ideal choice for those opting for an elegant gift choice. This limited-edition card flaunts a sleek black matte finish with gold trimmings, offering a contemporary design suitable for minimalists or those who want a bold touch.
Both the charm and card don’t just look good – they’re functional too. Both come with NFC technology that allows users to easily reload their balance via the Touch ‘n Go eWallet app on their mobile phones.
With a price tag of RM30 each, The Touch ‘n Go Christmas Edition Charms will be priced at RM30 while the LUXE Card will set you back RM25. You can pre-order them on the Touch ‘n Go Official Shopee Mall store and Touch ‘n Go eWallet Lazada eShop. If you prefer a more traditional approach, they will be available at Touch ‘n Go Service and Sales Centers in Bangsar South and NU Sentral starting from December 19 for the Charms and December 26 for the LUXE Card.
As Malaysia’s eWallet and digital payments landscape continues to become more competitive, eWallets like Touch ‘n Go Digital’s offering need to stand out from the noise. Touch ‘n Go eWallet is introducing GOrewards – and we don’t mean the Goal Hunter feature you’ve been interacting with and collecting – it’s a totally new feature that is going to quickly become your favourite.
GOrewards is Touch ‘n Go’s take on the rewards points collection programme. The new feature, which is now available on the app, will allow users to earn points as they spend with the Touch ‘n Go eWallet. I know what you’re thinking… “It’s just another points collection and redemption programme”… but that may not be the case with Touch ‘n Go’s extensive partnership with brands, service providers and retailers. In fact, GOrewards is launching with a select few partners with more due to join the program soon.
Chiew Wei Wing, Chief Product Officer for GOrewards at TNG Digital Sdn Bhd, briefing the media about GOrewards at the launch
At launch, Touch ‘n Go eWallet is bringing onboard partners like Tealive, ZUS Coffee, Kenny Rogers Roasters, Baskbear, 7-eleven, BHP, CTOS, Taco Bell, Watsons, AIA and CelcomDigi. These partners will be offering reward point bonuses for GOrewards for users who transact with the eWallet. These reward points are not limited to payment transactions on the app, users will also benefit from transacting and purchasing offers in the app. Oh… Did I mention that you’ll also be collecting points when you transact with Touch ‘n Go eWallet overseas via Alipay+ and also your Touch ‘n Go eWallet Visa Card?
Partner
Bonus
7-Eleven
2x
AIA
10x based on purchase value for Insure360
Baskbear
5x
BHP
2x
CelcomDigi
10x based on the purchase value for Insure360
CTOS
2x for purchases on TNG eWallet app only
Kenny Rogers Roasters
6x
Taco Bell
2x
Tealive
5x
Watsons
2x
ZUS Coffee
6x in November 2023; 3x after
The launch of GOrewards comes on the heels of a slew of announcements from TNG Digital including the recent launch of ASNB investments on the app and ParkInsure. However, it’s probably more notable that the announcement of GOrewards comes on the heels of consumers lamenting the shrinkage of other reward points programs from competing eWallets.
Source: Touch ‘N Go Digital
“As most industry players are scaling back their program, TNG Digital through Touch ‘n Go Wallet is introducing our first comprehensive loyalty program, GOrewards. With this, we want to not only be the safest and most convenient eWallet, but the most rewarding as well.”
Users who activate their GOrewards in the Touch ‘n Go eWallet will earn 1 point for every RM1 spent on or through the app and Visa debit card. These points will be valid for 6 months after earning and can be redeemed for a myriad of things including vouchers and even physical items from partners like PrestoMall. All you have to do to activate your GOrewards, you simply have to tap on the GOrewards tile on the homepage of the eWallet app.
In a heartwarming tribute to the cherished bond Malaysians share with their four-legged friends, Touch ‘n Go has unveiled a delightful addition to their lineup – The Furry Series: Rabbit Charm. This charming accessory not only celebrates the unique connection between humans and their pets but also seamlessly integrates convenience and style into your daily commute.
This innovative charm, adorned with a lovable rabbit design, is not your ordinary trinket. It comes equipped with NFC (Near Field Communication) technology, which essentially makes it your enhanced Touch ‘n Go card. The Rabbit Charm represents Touch ‘n Go’s commitment to offering inventive, unique products that not only simplify daily transactions but also resonate with the younger generation’s tastes and preferences.
The Rabbit Charm operates much like an enhanced Touch ‘n Go card, making it incredibly versatile for various everyday needs. Whether you’re paying tolls, hopping on a train or bus, or parking your vehicle, this charming accessory has got you covered. And the best part? Reloading your charm is a breeze! Simply use the Touch ‘n Go eWallet via your NFC-enabled smartphone, and you’re all set for your next adventure.
What sets this Rabbit Charm apart is its portability and visual appeal. Attach it effortlessly to your bag or wallet, and you’ll have a fluffy companion with you wherever you go. Animal lovers, in particular, will be smitten by this adorable collectable. Priced at just RM30.00, it’s an affordable way to infuse a touch of cuteness into your daily routine.
The Rabbit Charm is available for purchase at Touch ‘n Go Service and Sales Centres located in NU Sentral and Bangsar South. But that’s not all – starting from 24th August 2023, you can also snag one online at the official Touch ‘n Go Shopee Store.
Touch ‘n Go Group is bringing a new dimension to its services with ParkInsure, a first-of-its-kind Personal Accident insurance/takaful tailored for people who use their Touch ‘n Go card at parking facilities.
The new service, priced at just RM5 per month, offers a value-added layer of personal insurance/takaful coverage for users ensuring they have some peace of mind even if things go awry when parked in carparks. Users can seamlessly subscribe to ParkInsure via GOprotect, Touch ‘n Go eWallet’s digital insurance/takaful hub, with the choice of takaful from Zurich General Takaful Malaysia Berhad or conventional insurance from Allianz Malaysia Berhad.
The benefits include reimbursement for permanent disablement or accidental death up to RM70,000, snatch theft inconvenience coverage up to RM1,500, and reimbursement for forcible car break-ins up to RM1,500. Users will also receive a key reimbursement fee of up to RM200 in case of lost or damaged car keys during the coverage period. Additional features include transport reimbursement fees, inconvenience benefits, and more. With over 1,350 Touch ‘n Go payment-enabled parking sites nationwide, ParkInsure offers a tailored and affordable solution to eWallet users. It also offers a layer of protection on top of car insurance policies which users no doubt already have.
Subscribing to ParkInsure is quick, taking less than 3 minutes through GOprotect, with a hassle-free claims process available through the insurers’ 24/7 claim hotline. Users can easily manage their policies and certificates via the “My Policies” tab on their eWallet app. ParkInsure provides a unique and budget-friendly way to ensure coverage against potential incidents within car park compounds, adding an extra layer of security to Touch ‘n Go card users.
PayPal debit and credit cardholders can now integrate their cards into the Apple Wallet app, making them accessible for use with Apple Pay. The process is straightforward and can be accomplished in two ways.
Firstly, you can open the iOS PayPal app and find the conspicuous “Pay with your iPhone” banner on the homepage. By tapping this banner, you will be redirected to the Apple Wallet app, where you can conveniently add your PayPal debit or credit cards.
Alternatively, you can add your PayPal cards to your Apple Wallet by opening the app and selecting the plus icon in the display’s upper right corner. Follow the step-by-step instructions to integrate either your PayPal credit card, PayPal debit card, or both into your Wallet app. Once added, you can choose which PayPal card to use for transactions when using Apple Pay.
It’s important to note that Apple retains a small fee of 0.15% of the transaction value, equating to 15 cents for every $100 spent using Apple Pay.
Interestingly, Venmo, a subsidiary of PayPal, is also expected to introduce Apple Pay support for its Venmo credit and debit cards, although this feature has yet to be implemented.
This development coincides with Apple’s recent promotion of its Apple Pay service by releasing several promotional videos. According to analysts, Apple Pay could generate up to $4 billion in revenue this year, solidifying its position as the fifth most widely used payment method globally, trailing only behind PayPal, Visa, Mastercard, and American Express.
Touch ‘n Go Digital (TNGD) is making the Touch ‘n Go eWallet even more feature-packed with a new partnership with Amanah Saham Nasional Berhad (ASNB). The new partnership will bring ASNB’s fund management platform to Touch ‘n Go Wallet via GOinvest. The new partnership will complement the 9 unit trusts that are currently available on GOinvest.
Source: ASNB
The partnership brings ASNB investment management to users’ fingertips. Existing ASNB unitholders will be able to manage their investments without the need to physically visit a branch or agent. The ASNB dashboard on Touch n’ Go Wallet will enable users to check their portfolio performance and make new investments at any time. It also allows users to view a breakdown of ASNB’s units trusts, review their 5 latest transactions for each invested fund, subscribe to new funds and invest in current funds. Users will also be able to manage their dependent’s account on the dashboard.
New unitholders will be able to access the same dashboard after completing the online registration and onboarding process on the myASNB app. This separation is due to the need to use ASNB’s internal eKYC system for onboarding. However, once the process is completed, all future transactions and account management can be done on the Touch n’ Go eWallet app.
(From left to right) Mr Desmond Teoh, Head of Financial Services and Mr Alan Ni, Chief Executive Officer of TNG Digital Sdn. Bhd. with Encik Muzzaffar bin Othman, Chief Executive Officer & Executive Director and Encik Mohd Azlan Masood, Chief Operating Officer of ASNB in an engaging session with members of the media.
ASNB unit trusts are available to Malaysians from birth. Newborn accounts need to be opened in person over the counter or at any ASNB Kiosk while those 18 years or older simply need to do it online via the myASNB app. These unit trusts are categorised into two categories: Fixed Price Funds and Variable Price Funds. Touch ‘n Go eWallet will be offering 17 ASNB funds. These are:
ASNB investments on Touch n’ Go eWallet also makes investing even more accessible with a low initial investment of MYR10. To make things a little sweeter, TNGD and ASNB are running the Labur Online Laju (LOL) cashback campaign. Between 16 August 2023 and 30 September 2023, users who subscribe to ASNB Investments GOinvest on the eWallet will receive a cashback. Users who invest a minimum of MYR10 in any ASNB Unit Trust will receive an MYR1 cashback while those who invest more than MYR500 in any Variable Price fund will receive an additional MYR10 cashback.
If you’re interested to learn more in person, the LOL roadshow is happening at Setia City Mall from 16 until 20 August 2023. There will be booths and agents on the ground to help with opening an ASNB account. There will also be activities and freebies throughout.
If you’re tired of fumbling with your Touch ‘n Go card at the toll or waiting in long queues, Touch ‘n Go is revving things up with their DUKE of the Road Campaign roadshow. This is an opportunity you won’t want to miss out on as visitors to the roadshow stand a chance to win six months of toll-free bliss on the DUKE highway!
With every RFID tag purchased at the roadshow, you’ll receive a cool RM8 rebate, along with a free outfitting service to help you install it on your vehicle. If you’re not familiar with RFID and the technology behind it, you’ll also get to learn more about the benefits of RFID from the Touch ‘n Go team.
But the fun doesn’t stop at rebates and learning! Each RFID tag purchase also grants you a golden ticket to be one of the lucky fifteen winners who will cruise through the DUKE highway toll-free for a whole six months!
For families joining in on the fun together, there’ll be loads of activities and exciting prizes to be won. So if you’re looking for something to do over the weekend, pop on over to the DUKE of the Road campaign roadshow at AEON AU2 Mall Setiawangsa!
Location: AEON AU2 Mall Setiawangsa
Date: 4 – 6 August 2023
Time: Fri & Sat – 10am to 11pm | Sun – 10am to 10pm
Touch ‘n Go should not be an unfamiliar name to Malaysians or residents of Malaysia. They are technically the first company in Malaysia to introduce cashless transactions via their Touch ‘n Go prepaid cards for tolls and later for public transportations. They were not the first to introduce an eWallet app for Malaysia, probably one of the latest. At their current state though, they are one of the most widely used eWallet apps in Malaysia.
As one of the most widely adopted eWallet in Malaysia, security and safety in transactions and storing money is a bigger concern than ever before. Even with various digital banking systems in place, scams and fraud activities still can happen. In that regards, Touch ‘n Go has introduced five measures in accordance to Bank Negara of Malaysia’s latest mandatory guidelines for banks to combat fraud and scams on their own platform.
Venturing Beyond Passwords
The first of the five measures implemented by Touch ‘n Go is to move beyond one-time password (OTP) systems to more secure systems. For Touch ‘n Go, that more secure system is through face verification. Facial recognition, as a security measure, is nothing new. It has been a security system that has been introduced on Android smartphones for a long time now and has been made better with each iteration and new technologies. In leveraging a modern smartphone’s camera system, the Touch ‘n Go eWallet app now requires a particular user’s face for app logins, PIN changes, and even perform transactions. They also require users to blink when using the feature just to make sure that offenders are not just using a photo of the user to access the app.
Tighter Fraud Detection and Blocking
Fraud detection has been a large part of operating digital payment systems. Even banks have their own ways and guidelines in handling fraudulent transactions. To ensure they can prevent fraudulent transactions, they have placed a few guidelines and rules to transactions. In some cases, transaction limits are set to prevent certain transactions from happening.
In accordance with the latest guidelines from Bank Negara Malaysia, Touch ‘n Go have implemented new rule sets for transactions. According to Touch ‘n Go, the new rule sets are tighter than before. There is also a new set of thresholds for transactions that will trigger alerts from the app. If any abnormal activities are tracked, an email alert will be sent out to users. Users still can set transaction limits too, in case of transactions where the set limit is breached, users will need to verify the transactions further.
One Device, One Account
While it is not a unique feature at this point, you can only attach your Touch ‘n go eWallet account to a single device. That means that even if you have two smartphones, you can only use your Touch ‘n Go eWallet on one of your devices. You cannot have both devices logged into the eWallet too.
They also introduced a feature called TapSecure on the app. The feature requires users to authenticate and verify transactions via the app. The feature can only be attached to one users’s linked device for transaction approvals within the user’s account.
Still Getting Through Toll Gates
All the new measures point to ensuring that users verify themselves before making any sort of transactions. There is a problem, however. Touch ‘n Go eWallet has been adopted to work with toll gate payments in Malaysia. If the measures are also implemented for toll payments, toll gates could be backed up.
In that sense, Touch ‘n Go is only implementing the security and verification measures based on their risk assessment. For low-risk transactions like toll gate payments, verification will not be required. There are also other low risk transactions implemented within Touch ‘n Go that will not trigger the security measures.
If you are logging into your eWallet for the first time on a new device, there will be a number of limitations to the app usage and transaction limit too within the first 48 hours. That limit also includes topping up the eWallet. Any transactions and top ups that is not within the limit will be rejected outrightly.
Easier to Reach
To bolster the effort in fraud prevention, Touch ‘n Go has also set up their own dedicated channel for fraud and scam reports. The call center will be based out of the National Scam Response Centre, Malaysia’s own fraud and scam response unit and center. The dedicated channel links you directly to a specialized team that will attend to any fraud or scam cases or queries. You can reach them at +603-5022 3888 and select “4” to make any fraud or scam reports.
For more information on Touch ‘n Go’s latest safety measures, you can check out their website.
