Tag Archives: Digitization

Business, Contributed

Embracing the Golden Digital Era: Elevating Malaysia’s Potential with Cloud Adoption & Skilling

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This article is contributed by Azhar Abdullah, Head of Enterprise at Amazon Web Services (AWS)

As Malaysia pushes towards becoming a regional leader in the digital economy under the Malaysia Madani vision of achieving a highly-skilled, prosperous, and sustainable economy, organizations must now take steps to adopt a digital-first mindset to innovate and transform their businesses.

The digital economy is one of the key economic pillars contributing to 23.2%[1] of Malaysia’s gross domestic product (GDP), which is set to increase to 25.5% by 2025. However, 77%[2] of small and medium enterprises, which contribute almost 40%[3] of Malaysia’s GDP, are still early in their digitalization journey. This represents a huge opportunity for Malaysian businesses to accelerate the pace of digital adoption for tech transformations across the board.

white switch hub turned on
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As new technologies emerge, businesses need to invest in both solutions and training to enhance efficiency and productivity in day-to-day work and position themselves for growth. Digital upskilling is a key component of Malaysia’s digital transformation, which includes ensuring employees are equipped with capabilities to deploy cloud-enabled solutions, individuals are empowered for future digital careers, and the digital inclusion of citizens is advanced.

Keeping Pace in an Evolving Landscape

To keep pace with industry disruptions and evolving customer needs, it is essential for business leaders to embrace cloud technology as a strategic priority. Doing so will allow them to benefit from the cost-efficiency, reliability, flexibility, scalability, and security of the cloud.

One such example is the well-loved homegrown curry powder and spice brand, Baba’s Products[4], which adopted AWS cloud to efficiently scale, optimize costs, and implement disaster recovery strategies. With AWS, Baba’s Products has achieved faster time-to-value, reducing the order-to-cash cycle by 40%, and supporting its expanding regional presence with products sold across nearly all retail grocery stores in Malaysia, Singapore, and Brunei.

close up photo of person typing on laptop
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Malaysian businesses should move forward on their digitization efforts, to reduce the risk of falling behind as the country moves towards achieving its digital economy goals. Without integrating digital tools and strategies into operations, businesses may face several challenges such as inefficiencies in their productivity levels, resulting in slower delivery of customer products or services. Additionally, with data playing a critical role in decision-making, they might miss out on valuable insights, hindering their ability to make informed choices and strategic decisions.

As part of its strategy, Maxis, Malaysia’s leading converged solutions company and AWS Advanced Tier Partner, taps into resources from the global community AWS Partner Network[5] to drive innovation, modernization, and deliver enhanced personalized experiences for its end customers. Maxis leverages more than 400 AWS-accredited employees to date that provide solutions to local businesses to accelerate cloud adoption.

Building Malaysia’s digital workforce with the right talent

As technology continues to shape the world, education, skilling, and talent play a pivotal role in driving innovation, economic growth, as well as societal progress. In June 2023, Human Resource Minister V. Sivakumar highlighted that based on 2020 World Economic Forum predictions, 4.5 million Malaysians are likely to lose their jobs by 2030 if they do not improve their skills with the emergence of AI[6]. 

AWS has committed to training 29 million[7] people globally in cloud computing through free training programs by 2025 and has helped 13 million globally access cloud skills training to date. Since 2017, AWS has trained more than 1 million individuals across ASEAN and more than 50,000 individuals in Malaysia.

hands holding a smartphone with data on screen
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Training programs like AWS re/Start prepare the workforce for a digital economy, as well as transforming lives in Malaysia. One example is Malaysia’s own re/Start alumni, Ganesan Mahesan, who was faced with the challenge of finding a professional job when the COVID-19 pandemic hit. “During the pandemic, I struggled to find employment in my field. I came across the AWS re/Start program, and it was an excellent introduction to core cloud concepts. I was excited to learn new skills.” Through the program, Ganesan secured a job with the chemical company Evonik as an IT Support Engineer.

Investment in skilling is equally beneficial to both individuals in the workforce and employers. According to a Gallup study,[8] organizations that employ digitally advanced workers, digital technology, and cloud technology reap higher business growth and innovation. In a similar vein, Malaysian workers with advanced digital skills can earn salaries 106% higher, and 74% of respondents express higher job satisfaction.

photo of triangle shape digital wallpaper
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To stay ahead of the evolving job landscape and skills demands, Bank Islam, Malaysia’s first listed Islamic financial services institution, launched a broad staff upskilling program to give more than 4,000 Bank Islam employees access to foundational cloud skills. This was achieved through a combination of on-demand digital training, live instructor-led training, and group interaction sessions, as part of a skills roadmap to establish the Bank Islam Digital Academy, a permanent learning centre that will drive and grow digital skills across the organization.

Long-term commitment to enable Malaysia’s Digital Era

It is inspiring to see the potential of how cloud technology can enable SMEs, enterprises, government agencies, and citizens. In the public sector, government agencies can tap into the Cloud Framework Agreement with the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), which grants Malaysia’s government agencies and departments access to power IT modernizations and improve citizen services.

Earlier in March, AWS announced its plans to launch an AWS infrastructure Region in Malaysia, which will give government, developers, businesses of all sizes, and non-profit organizations across the country the access to greater choices – from compute and storage, to artificial intelligence and machine learning, and more, to foster innovation and growth. As part of its commitment to the region, AWS is planning to invest $6 billion (approx. MYR 25.5 billion) in Malaysia by 2037. We look forward to seeing how this investment will spur job creation, cultivate skills training, and provide growth opportunities to the communities surrounding our data centres, helping Malaysia reach its potential as a digital leader in the region.

[1]Department of Statistics Malaysia Official Portal, Ministry of Economy
[2] SME Corp, Post-pandemic growth: Address barriers to business digital transformation
[3] Contribution of SMEs in Malaysia and China, Department of Statistics Malaysia, Newsroom
[4] AWS, Baba’s Keeps Its Spices Fresh with Real-Time Data from SAP on AWS
[5] AWS, Join the AWS Partner Network
[6] HR minister: Malaysia needs to retrain 50% of workforce amid AI rise
[7] Amazon, Our Upskilling Commitments
[8] AWS, Study by Gallup and AWS shows digital skills drive economic growth across APAC

Lifestyle, News

RapidKL’s My50 & MyCity Passes Now Available for Purchase Online!

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RapidKL is finally launching and selling its My50 and MyCity passes making it easier for users to purchase the pass instantly without going through the hassle. The passes can be purchased through The MyRapid Pulse app, which is available on the Apple App Store, the Google Play Store, and the Huawei AppGallery. It is also available for purchase through the online MyRapid Shop. With this system in place, it allows commuters to buy these passes online instead of at customer service counters in RapidKL train stations and bus hubs.

Key Visual RapidKL My50 & MyCity Pass online purchase
Source: RapidKL/Prasarana

However, like many of its other “advancements”, the transition to an online system seems like two steps forward and a step back. As mentioned in its own FAQs, while the passes are being sold online, they will not be able to be activated on the MyKad or Touch ‘n Go card after the purchase. Instead, users must activate the pass at customer service counters at public transport stations like KL Sentral.

There is, however, a good reason why users must activate it at customer service counters. As of current My50 and MyCity passes are only available to Malaysians. That said, it doesn’t look like RapidKL has implemented a KYC (Know Your Client) protocol in place. Hence, proving nationality through the Pulse app or MyRapid Shop will be difficult. According to them, this is also due to the Touch n’ Go system that needs the passes to be physically activated.

That said, the new implementation is a step forward. However, it would be a big benefit to users if these passes are available via platforms like ewallets, Samsung Wallet, Apple Wallet and Google Wallet. Users will then be able to simply tap in or out with their cellphones. It is worth noting though, that, recently, Transport Minister Anthony Loke announced that RapidKL’s parent firm, Prasarana, is working on an open payment system for 2024. We’ll have to wait and see if the process changes when that is launched.

Business, News

AWS Malaysia Region to Go Live in 2024

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Amazon Web Services (AWS) is preparing to go live with its Malaysia AWS Region. The eagerly awaited AWS Region in Malaysia is now confirmed to go live in 2024. This is part of AWS’s RM25.5 billion (USD$5.39 billion) investment pledge, which aimed to construct a brand-new AWS Region in Malaysia by 2037. This monumental step will provide a slew of benefits for developers, startups, enterprises, educational institutions, and various organizations.

petronas tower kuala lumpur malaysia
Photo by Zukiman Mohamad on Pexels.com

The forthcoming AWS Region is set to play a crucial role in driving Malaysia’s digitization efforts and meeting the surging demand for cloud services. It will also be a hub for innovation in Malaysia and Southeast Asia. An array of cutting-edge technologies such as generative artificial intelligence, machine learning, and the Internet of Things will be at the fingertips of startups, small to mid-sized businesses, enterprises, and public sector organizations. The announcement also aligns with the Malaysian government’s recent strategic Madani Economy Framework, which strives to enhance the well-being of all Malaysians by 2030.

The new AWS Region also brings a significant advantage for customers with data residency preferences, enabling secure data storage within Malaysia, faster response times, and catering to the escalating demand for cloud services in the region.

In-Person Support for Local Visionaries & AWS Partners

To further support Malaysia’s digital transformation, AWS opened a new office in Kuala Lumpur on June 1, 2023. This state-of-the-art facility spans over 32,000 square feet, designed to encourage agile work, lifelong learning, and collaboration. It is primed to serve as an innovation hub, deepening relationships with customers and partners.

The Malaysian team is diverse and features experts from different fields who are able to support the company’s Malaysian clientele remotely and in person. Their focus is on empowering customers and AWS Partners of all sizes. Some prominent names include Al Rajhi Bank, Bank Islam, Cancer Research Malaysia, the Department of Polytechnic and Community College Education (DPCCE), the Department of Statistics Malaysia, Maxis, and PETRONAS.

Having a diverse team, AWS has been able to help its clientele and partners drive innovation and transformation in their respective fields. For instance, Pos Malaysia Berhad (Pos Malaysia), the nation’s postal and courier service provider, has embraced AWS as part of its ambitious transformation plan. This includes migrating its IT infrastructure to AWS, which has streamlined operations, reduced IT costs by 50%, and introduced new, customer-centric solutions.

The partnership between PETRONAS, Gentari Sdn Bhd (Gentari), Amazon, and AWS is set to accelerate sustainability and decarbonization efforts. Their plan includes the construction of a state-of-the-art facility incorporating advanced technology, robotics, and automation, similar to what’s used in Amazon’s facilities. PETRONAS will continue leveraging AWS technologies to improve and expand existing solutions like SETEL and STEAR.

Generative AI, with its ability to create new content and ideas, is making significant inroads in Malaysia. One of AWS’s partners, 123RF, a major digital image stock agency, has introduced an AI image generation service in collaboration with AWS. This service allows users to create custom images from text prompts and has led to a 20% increase in licensing rates for AI-generated content.

Creating a More Diversely Accessible Launchpad for Malaysia’s Digital Ambitions

The launch of the AWS Malaysia Region in 2024 is set to become a catalyst in Malaysia’s journey toward becoming a regional leader in digital technology. AWS’s commitment, stretching back to 2016, underscores its dedication to supporting Malaysia’s digital transformation, fostering innovation, and building a brighter future for Malaysians.

The company has also been instrumental in the upskilling of Malaysians. They have trained over 50,000 individuals in cloud skills since 2017. Through initiatives like the AWS re/Start program and AWS Academy, they offer free cloud computing skills development and job training. This equips learners for essential roles in the cloud computing industry, connecting them with employment opportunities.

Business, Editorial

Recognizing Third-Party Risks & Addressing the Gaps with Identity-Based Security

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Enterprises and businesses are well into their digitization journey. Many have adopted digital strategies and tools that align with their businesses and goals. However, in their swiftness to adopt software and tools that enable them to be agile, many may have overlooked one of the most crucial aspects of their data security – third-party access and control. The issue arises as a result of the adoption of multiple diverse tools and technologies needed for digitization, the acquisition of contract talent, consultants and third-party support. This rings true even for Financial Service Institutions (FSIs). In a recent report, Gartner stated that 59% of organizations experienced a data breach due to third parties and only 16% of them say they are equipped to manage these risks.

Boey’s Headshot 1x1

“Today, organizations can manage up to thousands of identities which means more access points that may present significant risks. In order to mitigate the risks of breach and protect digital identities, data and resources, enterprises need a comprehensive identity security solution for complete visibility into all user types and their related access, including all entitlements, roles, and attributes, to ensure employees receive the right access to the right resources to do their job.”

Chern-Yue Boey, Senior Vice President, Asia-Pacific, SailPoint

While it can seem like a daunting task for IT departments and CIOs to get a handle on the issue, the truth is that it’s a simple task of managing access on a “just-in-time” and/or “as-needed” basis. With an increasing number of such instances, it becomes a conundrum of how to dynamically manage these permissions. One emerging approach is to manage these permissions or instances as “identities”. Using this approach, it’s a matter of mapping these identities and the data they have access to. Essentially, a holistic view of who (identities) can access what data (what), is needed. While it can be a little complicated to administer this on a dynamic level, companies like SailPoint provide turn-key solutions fortified with artificial intelligence (AI) that allow just that.

An Increasing Concern for Financial Service Industries (FSIs)

As banks and other FSIs start embracing digitization and move towards becoming digital services, we’ve seen an increasing emphasis on data security and privacy particularly when it comes to user data. However, like many other enterprises, the digital infrastructure and tools that they have in place may pose a risk when it comes to data security. What’s more, when it comes to FSIs, the consequences of poor security can result in millions of dollars of loss for both the client and the institution itself.

hands holding a smartphone with data on screen
Photo by Tima Miroshnichenko on Pexels.com

In Malaysia alone, we’ve seen an increasing number of scams and data breaches in the past 5 years. This seems to have skyrocketed during the pandemic and is not showing any signs of slowing down. In fact, in the past year alone, we’ve had breaches of large service providers like Telekom Malaysia and Maxis. More worryingly, we’ve had breaches of FSIs like Maybank and iPay88. Of course, under the watchful eye of regulators, these issues are constantly being investigated and fines are dolled out for mismanagement.

Boey’s Headshot 1x1

“The reality is a large majority of cyber security breaches today occur as a result of non-employee identities. According to a research by Ponemon, 59% of respondents confirm that their organizations have experienced a data breach caused by one of their third parties and 54% of these respondents say it was as recent as the past 12 months”

Chern-Yue Boey, Senior Vice President, Asia-Pacific, SailPoint

That said, it’s important that these institutions move from a reactive approach to a more preventative and proactive one. This change has to happen with both policy and adoption of security technologies which give CIOs and data security experts a clear view of who is accessing what data and why.

Creating A Data Secure Environment for Business

FSIs like Maybank and iPay88 may point to their apps with features like SecureKey and their implementation of one-time pins (OTPs) as potent security measures. However, as Chern-Yue Boey, Senior Vice President at SailPoint puts it, “Authentication is like giving someone the keys to your front door, but identity security is where you can control whether this person can have access to your rooms and other aspects in your home.”

What’s needed is a system that can cross-check and verify if access to the information is allowed. Mr. Boey weighs in on this, “A complete identity security strategy involves understanding, controlling, and managing user identities and access to all resources holistically, in line with authentication methods. This means building an identity security foundation to enable authentication and comprehensive identity governance.”.

close up view of system hacking
Photo by Tima Miroshnichenko on Pexels.com

Identity governance will entail creating unique profiles to manage access to data. This also entails structuring data so that it can be accessed on an “as-needed” basis. While many systems for cybersecurity do include options for Zero Trust environments, the implementation of identity management ups the ante and creates an environment where small silos of data can be made available to external users and contractors. This will enable access to data on a restricted basis and allow CIOs and IT Departments to manage data based on job function, role and levels of access.

Mitigating Risk with Identity-based Security

This is where Identity Security can play a huge role for FSIs and even other corporations. The creation of these identities limits the potential exposure even if a breach occurs. That said, in order to mitigate the risk, it falls to the C-suite executives – particularly the CIO or CSO – to understand which job functions should have access to what data. Only with this understanding can they deploy solutions like SailPoint effectively.

Having this understanding – which can be fostered at every level of management – will help mitigate risks associated with third-party workforces. In fact, it helps with a key risk: unauthorized access to sensitive data. As access becomes limited, so too do the entry points for bad actors.

person paying using her smartwatch
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That said, understanding is only one part of the equation, FSIs and other organizations will need better oversight over the identities in their system and the data being accessed across the entire distributed IT ecosystem. This includes the ability to grant or restrict access as necessary. Doing this will create a perimeter of security when it comes to pertinent, sensitive data.

Maximizing Security with Informed Access

This transparency and oversight will allow for better-informed decisions as CSOs and CIOs have access to a central repository of all users – third-party or otherwise – and their relationship to the organization. This includes their job functions and the data they have access to. It helps with managing risk when it comes to third-party access. IT Departments are able to assign risk ratings to individual third-party users based on who they work for, location, access level and other parameters as set by the organization.

It also allows them to better manage the onboarding and offboarding of employees and non-employees as they enter and exit the organization. Essentially, the visibility, relationship data and governance will necessarily give rise to a lifecycle for each identity in the organization. While it may seem like a simple matter of managing the current access of users to the data, it goes further than that with identity management. It gives granular control and visibility to a CIO, CSO and IT Departments allowing them to react effectively and in a timely fashion. It also allows them to automate compliance audits with minimal manual intervention.

A Necessary Measure for Dynamism and Agility

As much as it may seem like an added layer of complications and headaches for IT departments, the shift from managing data based on access vs. through identities is the difference between being reactive and proactive. Managing data access with Identity security is a necessary measure for FSIs and organizations to remain agile in operations as well as respond dynamically to a landscape of uncertainties.

Business, News

Pos Malaysia Digitization Efforts Enhances Parcel Delivery Offering with Amazon Web Services

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Malaysia’s national postal and courier service is going full monty with Amazon Web Services (AWS) to achieve its digitization goals. The drive for digitization and agility comes as a multi-year plan that was initiated back in 2019. Plans were put into high gear with the sudden onset of the pandemic later that year. However, the pandemic also saw an increase in parcel deliveries driven by increased transaction volumes on e-commerce platforms.

Pos Malaysia
Source: Pos Malaysia

With that in mind, Pos Malaysia has already rolled out a number of customer-facing and internal digital initiatives to provide better service for their customers. Having already experienced the effects of an estimated 24% growth in the e-commerce sector during the COVID lockdown, the company is looking to further improve their service further. To date, the company has already migrated 60 critical applications which include parcel tracking, point-of-sale retail, SAP, supply chain, mail tracking, and human resources to the cloud with Amazon Web Services. They are now in the process of migrating the remaining workloads and applications to AWS by 2023.

Pos Malaysia’s digitization efforts will utilise Amazon Elastic Compute Cloud (ECC) which provides secure, resizable compute capacity. Most importantly, it will allow Pos Malaysia to dynamically scale to meet customer needs during periods of increased demand. It will also allow them to more efficiently manage resources for day-to-day operations. The scalability will be a cornerstone of Pos Malaysia’s ability to provide frictionless deliveries during peak periods.

Eric Conrad Regional Managing Director Worldwide Public Sector ASEAN AWS profile
Source: AWS

“Pos Malaysia’s digital transformation with AWS is a great example of how a traditional last-mile
logistics business can simplify, modernize, innovate, and scale. Using AWS, Pos Malaysia can capture
growth opportunities in e-commerce as demand for online shopping accelerated across Southeast
Asia during the pandemic. Pos Malaysia is delivering goods into the hands of customers in a cost-
effective, efficient, and agile manner, especially during peak periods with high parcel volumes.”

Eric Conrad, Regional Managing Director of
Worldwide Public Sector, ASEAN at AWS

AWS is will become the home of Pos Malaysia’s central data repository for an integrated data platform. This data will be able to provide insights which will enable them to better understand customer demands, find delivery efficiencies and improve operations across the country. They will be able to do this using AWS services like SageMaker which will allow the company to build, train and deploy machine learning models for virtually any use case. This will allow Pos Malaysia to build data-driven models that will be able to predict peak periods. This will allow the company to proactively deploy more staff and vehicles to ensure smooth delivery.

Business, News

Cisco Networking Academy Looks to Equip 141,000 Malaysians with Digital Skills

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Cisco is one of the world’s leading companies when it comes to networking technology. The company provides networking technology for a significant percentage of companies and it wouldn’t be too farfetched to say that a good percentage of the internet goes through Cisco technology. That said, being one of the forerunners, they’ve had to help companies and countries develop the skills needed to successfully take advantage of networking technology.

With networking and connectivity taking centre stage with the advent of the internet and more publicly now with the “metaverse”, there’s an even more pressing need for graduates and even those in the workforce to equip themselves with the skills and know-how for the rapidly changing tech landscape. Realising this, Cisco has pledged to empower 141,000 Malaysians with digital skills over the next 10 years. That’s over 14,000 Malaysians equipped annually to help further the digital aspirations of the country.

Mobilising Cisco’s Networking Academy to Upskill & Empower

Cisco isn’t starting at ground zero when it comes to upskilling and empowering Malaysians. In fact, the company has about 23 years of experience in upskilling and training people across the globe in Cisco’s Net Academy. The Networking Academy started back in 1997 and is now proudly boasting over 3 million students annually 25 years later. The academy is not just a simple top-down experience, in fact, instructors and students build veritable relationships which see them succeed and support each other even after their time at the academy.

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(Source; Cisco) Cisco Networking Academy Global Impact Report.

Malaysia has the unique honour of being one of the first countries to see the rollout of Cisco’s Networking Academy in 1999. Having been in Malaysia for over 20 years, it comes as no surprise that the company is looking to empower 141,000 Malaysians over the next 10 years. Cisco has built partnerships with key stakeholders such as the Malaysian Digital Economy Corporation (MDEC), the Ministry of Education (MOE) and the Ministry of Higher Education (MOHE) to achieve this pledge.

The Networking Academy is already working towards achieving this goal. Its curriculum has already been embedded in institutions of higher learning such as Universiti Teknologi Mara (UiTM), University Malaysia Pahang, and Universiti Malaya. These partnerships are simply the tip of the iceberg when it comes to empowering Malaysians with the necessary skills. These universities have not only incorporated certain modules into their courses but also offer Cisco’s Networking Academy syllabus as electives that are continually being updated to address the rapidly evolving landscape.

Equipping People Now for the Jobs of Tomorrow

Our current job landscape is quickly evolving. In fact, it’s expected that by 2025, a total of 85 million jobs would have been displaced with 97 million new jobs that we’ve never seen before emerging in that same period. These new jobs will emerge in the wake of new technologies like 5G and the deployment of AI across industries. However, these jobs also bring with them a skills gap that will only widen without support from the industry.

CNA Malaysia Impact Report
Cisco Networking Academy Impact Report for Malaysia

In the wake of the pandemic, there has been an increase in the demand for cybersecurity specialists as companies begin to move to a more hybrid style of work. As the shift to working from home or working from anywhere becomes more mainstream, the need for companies to build in networking and access resilience and security is rapidly increasing. In addition, as 5G increases the number of connected individuals, the threat landscape will increase exponentially. These trends are being used and predicted to help shape Cisco’s Networking Academy’s curriculum to ensure that it is forward-looking and adaptive.

Cisco’s Networking Academy doesn’t just upskill the students, it regularly updates and upskills the instructors. This allows the academy to adapt rapidly and also expand its offerings to address current and emerging trends in the industry. As a matter of fact, Cisco’s Networking Academy has offerings for networking technologies, Python, Linux and more over the past few years as demand for skills increased with the introduction of new technologies like Kubernetes and 5G.

Hana Raja Managing Director for Cisco in Malaysia
Source: Cisco

“Bridging Malaysia’s skills to job gap to create inclusive access for its population to participate in the evolving digital landscape is critical as the country strengthens its digital economy. At Cisco, we have always believed in the power of public-private partnerships to unlock the power of digitalization. This is why Networking Academy has been in Malaysia for 23 years where we have trained over 129,000 students since inception with 419 active instructors today. Our pledge to equip 141,000 Malaysians with relevant digital skills is a testament to the potential we see in the country and our commitment to work with our ecosystem partners to empower the Malaysian digital economy.”

Hana Raja, Managing Director, Cisco in Malaysia

These demands and trends are not merely predictive. Cisco also monitors the industry demands. The increase in demand for certain skill sets by corporations and more in the industry are indicative of a shift in the skills gap.

Gearing for Digital Malaysia with 141,000 Additional Skill Technologists

With over 23 years of success and an impressive track record, Cisco’s Networking Academy is looking to empower Malaysians to take the next step into a digital Malaysia. Cisco has already invested USD4.8 Billion in the upskilling of people since the inception of the Networking Academy. It even has the great honour of being a platform for equality with over 26% of students being females and 21% of instructors being female. Malaysia boasts an impressive 38% of women in Cisco’s Networking Academy.

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(L-R) Guy Diedrich, Senior Vice President & Global Innovation Officer for Cisco; Hana Raja, Managing Director for Cisco in Malaysia; and Dr Yusnani Mohd Yussoff, Associate Professor, Universiti Teknologi MARA, Shah Alam

The upskilling of Malaysian workers will need to continue as the nation continues on its path to becoming a digital economy. With the pledge of 141,000 trained in Cisco’s Networking Academy alone, it won’t be an impossibility. You can even take the first step by registering at Cisco’s Networking Academy website.

Business, Contributed, Editorial

Continuing the Pace of Government Innovation in a Post-Pandemic World

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The unprecedented disruption the world faced during the past two years forced governments to rewrite the rulebook on how they serve their citizens. During the COVID-19 pandemic, public sector organizations across Asia Pacific and Japan (APJ) had to act quickly to find digital solutions to everyday challenges to keep citizens safe and productive. Enabled by cloud technology, digitized government agencies became better equipped to offer citizen, educational, and healthcare services, which helped improve and even save lives. 

As we emerge from the crisis, the experience, momentum, and lessons learned have heightened potential for leaders to drive digitization as a priority to deliver their national agendas. Public sector organizations across APJ are pivoting from the pandemic and looking ahead to how digital transformation enabled by cloud can help to seize opportunities to deliver faster, more innovative, and modernized citizen services.

Scaling Digitization for Public Sector Organizations

According to a Gartner survey in 2021, digitally advanced government organizations realize more benefits of modernization, including higher efficiency, cost reductions, greater workforce productivity, compliance, and transparency. Research by Amazon Web Services (AWS) Cloud Economics shows that AWS customers in ASEAN – across commercial and public sectors – who migrated to AWS are seeing an acceleration in innovation, with an approximate 29% reduction in time-to-market for new features and applications, about 41% increase in employee efficiency, and an improvement of about 37% in operational resiliency through less downtime of services.

laptop technology ipad tablet
Photo by Pixabay on Pexels.com

In the last year, AWS has signed six government cloud services agreements across APJ to boost digitization, supporting these governments with our network of local partners as they move their customers and themselves to the cloud, including Malaysia, and Thailand in ASEAN. These initiatives help governments save lives, provide critical citizen services, and support learner outcomes – ultimately changing the way society engages, educates, and does business for good. They also enable opportunities for local businesses on the AWS Partner Network to work closely with public sector customers to solve some of the biggest community challenges.

Enabling Security, Resilience, and Continuity through the Cloud

Aside from accelerating the speed and scale of digitization, leveraging the cloud also ensures security, resilience, and continuity. This creates a safe and reliable environment for students to learn, employees to work remotely, and citizens to access government services and healthcare.

In Indonesia, when the Bali Provincial Government launched its Smart Island initiative to transform the Indonesian island into a digital province, the Communication, Information, and Statistics Agency of Bali (Diskominfos) migrated its data to AWS cloud from an on-premises infrastructure. Launching an attendance system using machine learning technology, it enabled 19,820 public service employees to sign in to the office virtually, saving almost 69% in monthly costs for its attendance system. Many of Bali’s other critical applications are also built using AWS solutions, including a traditional village census system, a health facility oxygen monitoring system, and an asset management system.

close up photo of mining rig
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By digitally transforming on the cloud, the public sector can rapidly scale services to meet spikes in demand, wind-down operations to reduce costs, and innovate widely using the latest cloud technology.

More Digital Skills Needed to Support Digitization

As the digitization momentum accelerates, governments across APJ will also need to prioritize digital skills training for their workforce in order to unlock the cloud’s full potential. The recent “Building Skills for the Changing Workforce” report produced by AWS and AlphaBeta shows that Australia, India, Indonesia, Japan, New Zealand, Singapore, and South Korea will need to train an estimated 86 million more workers in digital skills collectively over the next year to keep pace with technological advancements – equivalent to 14% of their current total workforce. The report also noted that three of the five most demanded digital skills by 2025 will be cloud-related.

In Thailand, the Ministry of Digital Economy and Society is collaborating with AWS to train more than 1,200 public sector employees with cloud skills, so they can implement cloud technologies at scale, make better data-driven business decisions, and innovate new services to drive improved outcomes for citizens. In Indonesia, its Information and Communication Technology Training and Development Center (BPPTIK Kominfo) worked with AWS to get its employees up to speed on cloud knowledge, in support of Indonesia’s goal of creating a pool of about 9 million digital professionals by 2030 as part of its national digital information agenda. And in Malaysia, AWS has worked to provide cloud training for the Malaysian Administration Modernization and Management Planning Unit (MAMPU) to help accelerate their cloud use and fulfil mission-critical needs.  This is in addition to the training of over 3.5 million users across Asia Pacific since 2018.

crop unrecognizable audio engineer working on console and using laptop
Photo by Dayvison de Oliveira Silva on Pexels.com

Looking ahead, we will need to move beyond business as usual to close the skills gap and create conditions for successful digitization. Governments, educators, and industries across APJ will need to collaborate more closely than ever to give all individuals the opportunity to build and deepen their digital skills that will support digitization momentum now and in the future.

Closer Collaboration Needed to Unlock the Potential of APJ

As societies and communities across APJ continue to evolve, organizations of all kinds – from governments to industries to non-profits – will need to come together to solve some of the biggest issues we are facing, from helping marginalized communities to addressing climate change.

This is why AWS launched Cloud Innovation Centers (CIC), to serve as a platform for public and private sector organizations to collaborate, solve challenges, and test new ideas with AWS’s technology expertise. In Singapore, AWS is partnering with East Coast Town Council and Accenture on a six-month pilot to deploy cloud-powered sustainability solutions in municipal estate management, to support Singapore’s move towards its net zero carbon emissions goal by 2040.

We encourage collaborations between governments, industry, and cloud services providers to enable long-term scaling of digital programs. The momentum has been established, so let’s continue to ride the wave and work together to keep digitization at the forefront of the region’s push for progress as we pivot from pandemic to prosperity.

Business, News

Google Cloud Planning Expansion in Asia Pacific Bringing New Regions in Malaysia, Thailand & New Zealand

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Google Cloud is stepping up its services for Malaysia with plans to roll out a new region in the country. The new region joins Thailand and New Zealand as Google Cloud continues its expansion throughout the Asia Pacific Region. With the addition of the three new regions, Google Cloud expands its total regions to 14 within the Asia Pacific region and 37 globally.

Google Cloud Malaysia Thailand Region
Source: Twitter (@RumaBala)

The rollout of the Malaysia region will bolster the government’s plans to accelerate the country’s digital economy to contribute 25.5% of the national GDP by 2025. According to reserach by AlphaBeta that was commissioned by Google, the country is poised to reap the benefits of an MYR257.2 billion (USD 61.3 billion) annual economic value by 2030 if digital transformation is properly leveraged.

The rollout of these regions will bring world class connectivity and compute to the quickly expanding number of ccompanies depending on the cloud. In addition to access to high performance compute and access to Google’s Tensor capabilities, better latency will help accelerate workflows. Google’s new Cloud Region will also be complemented by the existing Dedicated Cloud Interconnect locations. In Malaysia, these are located in Cyberjaya and Kuala Lumpur. Organisation on Google Cloud will be able to leverage interconnectivity and access on-premises and through direct connections via Google Cloud.

Google Cloud Regions highlight Malaysia
Source: Gooogle Cloud

Being one of the foremost in the industry, data security, data soverignty and privacy is paramount when it comes to rolling out new regions for Google Cloud. When asked about data privacy and sovereignty when it comes to rolling out a new Region in Malaysia, Google Cloud Managing Director for Southeast Asia, Ruma Balasubramaniam, had this to say, “We will work with local customers to ensure that each local cloud region, including the one that’s coming soon to Malaysia, fits their specific needs. Our aim is to provide solutions that help customers meet their local requirements for data security, privacy, and sovereignty – without compromising on considerations like functionality, cost, and the developer experience. The Malaysia cloud region will ultimately give local organizations more options regarding where they would like to run their workloads and store their data, whether this is in-country in the Malaysia cloud region or in another cloud region that is part of our global network. Ultimately, it is solely up to the Google Cloud customer to choose where they would like to run their workloads and store their data.“

In addition, she emphasized Google’s commitments to data security and privacy even internally. Google Cloud has ensured that all data on their service is securely encrypted and that no Google employee will be able to acceess it. They also have strict guidelines and tools for customers to ensure data security including preventing Google decryption access. This includes government requested access which require valid legal processes. Government requests for data is also reported in their transparency report.

Google Cloud hasn’t announced any timelines just yet when it comes to the rollout and availability. The new regions will join Google Cloud’s 11 existing regions across Asia Pacific and Japan including ones in Jakarta and Singapore. In total, Google Cloud currently has 34 regions and 103 zones worldwide. The company has been working public sector agencies, large corporations and even small and medium entrerprises across the world. In Malaysia alone, Google Cloud is working with Capital A (Airasia Aviation and airasia Super App), Hong Leong Bank, JB Cocoa, KPJ Healthcare, Malaysia Airlines, Mass Rapid Transit Corporation, Maxis and Media Prima.

Business, Contributed

The Cloud and the Opportunity Ahead

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A lot of what we do now is underpinned by the cloud, and “cloud” has increasingly become a tech buzzword. There are many reasons there is buzz around the cloud, and I will expand on some of them here.

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Photo by Redd Angelo on StockSnap

Cloud democratises access to the kind of computing power that was previously only accessible to large corporations with deep pockets. What used to require a $100 million investment can now be achieved on the cloud for as little as $26 a year. And, by not spending time and resources on traditional IT infrastructure, companies using the cloud can build faster, better, and cheaper – in more sustainable ways. Cloud is flexible, agile, scalable, and has the potential to impact all industries in ways that were unimaginable just a few years ago across healthcare, finance, agriculture, education, and sustainability, to name a few. And as the demand for cloud computing grows, so does the demand for cloud-skilled workers. It has been predicted that there will be a significant skills gap by 2025 unless more is done to train, retrain, and upskill the region’s workforce.

Driving digital transformation and harnessing data

In today’s digital economy, it’s hard to find an industry that doesn’t use cloud applications. From accelerating medical research, improving crop yields in developing economies, and driving sustainability, to tracking bush fires, the cloud is changing the way we live, work, and play. Digital transformation is both an agent of change and a facilitator of it, and some of the biggest disruptions have been in the banking sector as we change the way we bank. There are more than 50 digital banks across Asia, with more on the way, helping drive financial inclusion in developing countries using the cloud. Today’s digital bank customers have high expectations for convenience, enhanced user experience, and personalisation, and access to the cloud has enabled these banks to innovate to meet these demands quickly and at low cost.

The pandemic has accelerated disruption and cloud adoption, and the volume of data produced as industries move to the cloud is growing rapidly. This data holds the potential for insights that can inform business strategies and is a resource that can’t be ignored. While some businesses are already leveraging data to drive decisions, gain competitive advantage, and fuel the next generation of innovation and success, more will do so in the coming year as business leaders start to understand the potential that cloud computing presents.

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Photo by Lukas from Pexels

Data and analytics will become this decade’s priorities, and we must be ready with the necessary tools, skills, and expertise to tap into this resource to deliver efficiency and unlock experimentation. For many organisations, data is their most valuable asset, and we are helping them move data to the cloud, modernise applications, build next-generation secure data platforms, and build data lakes to collect real-time data. And, using Machine Learning (ML) algorithms, these organisations can gain real-time actionable insights, results, and predictions to improve decision making.

The digital skills gap

The rapid evolution of cloud technology and widespread adoption of cloud computing will require a workforce that has the right data and cloud skills, and across Asia, the supply of digitally skilled workers is nowhere near the demand. COVID-19 accelerated the adoption of cloud tech which meant the skills gap widened as the global talent landscape transformed. Digital workers in Asia today know they will need advanced digital skills – almost half believe cloud computing skills will be required in their jobs within just four years.

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Photo by ThisIsEngineering from Pexels

Broadening the skills base of workers globally is vital for economic growth, resiliency, and prosperity, and the social implications of failing to act include rising income disparity and more unemployment. Since COVID-19, there has been mass labour market displacement with job losses predicted to far exceed the Global Financial Crisis, and unemployment is forecasted to be at its highest since the Great Depression. With this in mind, governments around the world are implementing national policies on skilling and laying the building blocks for reforms, but more needs to be done by the private sector. Employers need to help current workers upskill, educational institutes need to adopt curricula that provide relevant skills, and workers across all fields need to seize the opportunity to learn new digital skills.

AWS is invested in the future

AWS is committed to a dynamic and entrepreneurial IT sector and supporting economic growth globally, and we hope to build resilience into the digital-skilled workforce and help bridge the skills gap. Globally, we are committed to helping 29 million people grow their technical skills with free cloud computing training by 2025. We have made over 500 free, on-demand, courses available online, with many courses available in local languages such as Bahasa Indonesia, Japanese, Korean, Simplified and Traditional Chinese, as well as interactive labs and virtual day-long training sessions through AWS Training and Certification. We are also working with educational institutes around the region to develop programmes that provide students with relevant in-demand cloud tech skills.

The world’s workforce needs a sustainable future, and Amazon is committed to helping provide this by making more than 91 renewable energy investments around the world and committing to Amazon’s Climate Pledge to be a net-zero carbon business by 2040, 10 years ahead of the Paris Agreement, and to be on 100% renewable energy by 2025.

The cloud has the power to do a lot of good, but we must be prepared to harness that power with a skilled workforce that can meet the challenge to innovate at exponential speed. As the world emerges from the COVID-19 pandemic with new ways of operating, working, and living being adopted, cloud will remain at the forefront of our digital lives.

Business, Contributed, Editorial

Keeping Up with the Pace of Innovation with the Cloud

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When I was a young boy growing up in Jersey in the British Channel Islands, I’d turn on the grainy TV to warm up so I could watch sports with my father and brother. FORMULA 1 racing was the most exciting sport for us, even though the cars often sped by faster than the camera operator and the technology could keep up.

Now, racing is covered in a far richer and more engaging way, especially since F1 launched F1 Insights powered by AWS in 2018, bringing data analytics as a live feed to my screens. Watching on my phone in Singapore, I love the real-time Car Performance Scores, which include thousands of data points streamed every second from every car on the track, giving me a much better understanding of where my favorite car ranks in the field – and what’s driving its performance.

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It’s exactly this type of real-time information that businesses need to understand their performance, so they can make decisions rapidly and keep up with market changes. During the pandemic, we have learned that speed matters, whether you’re a digital native or a more traditional organization. As all businesses faced social distancing measures, those who survived the pandemic adopted new ways to do business, and they adapted fast using the cloud.

Some moved faster than others. Some enterprises with legacy systems seem resigned to moving slowly. Even today, I often hear comments like, “It’s just the nature of our size and heritage.”

We must debunk that myth. Speed is not preordained by heritage. Speed is a choice that any organization can make if it is prepared to harness the cloud. As a recent McKinsey article put it: “For CEOs, cloud adoption is not just an engine for revenue growth and efficiency. The cloud’s speed, scale, innovation, and productivity benefits are essential to the pursuit of broader digital business opportunities, now and well into the future.”

Culture Change

Many organizations can look for ways to change their culture and embrace speed, creating an environment that values urgency. In a culture designed for speed, people are actively encouraged to experiment and are rewarded for it. Although, flipping a switch won’t suddenly deliver speed – companies have to build muscle while they learn how to innovate at pace, all the time.

Amazon has been around for nearly 27 years, and to this day we maintain what we call a “Day 1” culture – approaching everything we do with the entrepreneurial spirit of being on the first day of your organization. We do this by giving our teams autonomy, on the understanding that they operate within the guardrails of our culture.

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We believe the more we can equip people to make high judgment decisions at all levels, the better off we, and our customers, are. We encourage employees to make high-velocity, high-quality decisions by setting the vision and context for teams. Since Amazon was founded in 1994, we’ve consistently operated based on three big ideas that every employee knows. The first is to obsess over customers. This is cemented in our mission statement to be “earth’s most customer-centric company.” The second is that if we focus on the customer it will force us to innovate – to look at new ways of solving problems on behalf of our customers. The third is to be stubborn in sustaining our long-term vision while being flexible in how we get there.

As Jeff Bezos explains, “In a traditional corporate hierarchy, a junior executive comes up with a new idea that they want to try. They have to convince their boss, their boss’s boss, their boss’s boss’s boss and so on – any ‘no’ in that chain can kill the whole idea.” Systems and processes that identify, validate, and approve new ideas from within the business are invaluable in democratizing company-wide idea exploration and driving experimentation in business as usual. For example, at Amazon, we make it easy for those closest to our customers to raise ideas for speedy review. Imagine a time-wasting process or one that results in a poor customer experience. People complain about it regularly, but they know that it can be so hard to implement change, that it’s not worth the effort. The problem is put in the “too hard” basket and no one says anything. Now, imagine actually rewarding teams for suggesting a fix. Imagine if the process was fast and painless and resulted in change. How many great ideas would happen every week?

Thinking Big and Acting Small

Thinking big is the hallmark of innovation. But, as we look to move quickly and embrace greater experimentation, we should also look to de-risk the process. This means recognizing that the most powerful innovations often come through simplification. One small, seemingly insignificant cost or time-saving can drive enormous benefits for both companies and their customers when applied at scale. Thinking big also means starting big ideas with very small, reversible experiments. At Amazon, we look for “two-way doors.” If an experiment fails (as they often do), we can back out of the decision rather than being committed to moving ahead through a “one-way door,” which can be expensive and difficult to undo. This way, you learn quickly with very low stakes.

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Photo by Burst on StockSnap

A great example of innovative thinking in the face of legacy technology is FashionValet. As the modest fashion brand grew, its multi-environment hybrid technology infrastructure was unable to keep up with demand during product launches. In 2019, FashionValet went all-in on AWS to optimize processes and meet growing demand. With Auto Scaling Groups and RDS Aurora features, FashionValet can now run 10x more servers during product launches to meet demand, then scale down automatically with no downtime. Using this technology, FashionValet has also accelerated their product development timeline by 200% and reduced their infrastructure management costs by 75%.

Companies don’t have to bet their business on innovation, but they shouldn’t let legacy thinking hold them back. By actively empowering teams, clearing the path to “Yes,” and using small experiments, companies can build capability to promote high-velocity decisions – helping them operate at the speed of F1.