Tag Archives: Automation

Navigating the Transformation Paths in the Architecture, Engineering, and Construction (AEC) Industry

This article is contributed by Márton Kiss, Vice President of Product Success at Graphisoft

Today, the once-solid blueprints of the Architecture, Engineering, and Construction (AEC) have morphed into fluid sketches, adapting to the evolving customer needs and technological advancements. As we march into 2024, the industry is expected to become more digital, data-driven, and sustainable. Every innovation, from the most intuitive design software to the most earth-friendly material, is bound to fill the canvas of buildings for a better future.

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Photo by Pixabay

Here, we will delve into the vibrant palette of trends and key areas that may help navigate this transformative path in the AEC industry.

1. Bridging the digitalization gap

Despite being slow to embrace digital transformation, the AEC sector has shown promising signs in recent years, with technology adoption and awareness of its benefits steadily rising. However, a noticeable gap emerges when transitioning from the design to the construction phase. While current tools enable detailed digital models, the actualization often relies heavily on on-site workers, creating a disconnect in the integrated workflow.

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Photo by Minku Kang on Unsplash

Bridging this gap and driving the push towards greater digitization and automation requires a two-pronged approach – first, fostering a demand for digital design practices, and second, reducing legal and regulatory barriers that impede the implementations. Additionally, a global trend towards collaborative building lifecycles is gaining momentum. As the integration across the building lifecycle strengthens, so does the impetus for comprehensive digitalization, highlighting the critical role of quality design in this process.

2. Unlocking the potential of BIM

While Asia Pacific trails developed nations in Building Information Modelling (BIM) adoption, progress is evident. Governments like Malaysia, aiming for 80% adoption by 2025, are actively driving its implementation due to proven productivity and competitive advantages—however, BIM’s true potential lies beyond mere data and 3D models.

It is about integrated design, where architects, engineers, builders, owners, and technology providers collaborate within a single model, eliminating the inefficiencies of traditional handoffs and discrepancies. This ‘single source of truth’ fosters early alignment of building systems and informed decision-making across disciplines. At Graphisoft, we champion OPEN BIM, a future-proof approach to AEC collaboration. OPEN BIM ensures workflow transparency, longevity, and data accessibility for built assets. Recent developments, like seamless structural engineering integration and cloud collaboration, reflect our commitment to this collaborative future.

BIM will continue to see greater interoperability and capabilities. However, the key to maximizing what it can offer eventually lies in fostering a culture of openness and information sharing.

3. Driving the shift towards sustainable design

The green buildings market is expected to cross USD1,948 billion by the end of 2036, with Asia Pacific estimated to account for 32%[1]  Sustainability pressures are pushing the industry towards innovative materials and energy-efficient design. Net-zero buildings will remain a focus, achieving energy savings through renewables, smart design, and storage. Building performance and management will also be key, tying into the digitalization trend for optimal efficiency.

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Photo by Pixabay

Cost-effectiveness, however, remains crucial. While adopting these practices might seem daunting, firms can start small. Explore concepts, experiment with materials, and utilize BIM as a bridge between elements. Integrating building systems, structures, and architecture early on makes informed decisions about materials, shapes, and even programs possible. Ultimately, the effectiveness of this shift requires a closer alignment between design decisions and long-term outcomes, driven by the overarching goals of sustainability and efficiency.

4. Making the most of AI and other emerging technologies

The impact of Artificial Intelligence (AI) goes beyond automation. It is becoming the industry’s secret weapon, empowering professionals across the project lifecycle. From design optimization with photorealistic visualization to predictive analysis and BIM integration, AI transforms how we overcome challenges and make informed decisions.

The future is not just about scratching the surface with AI. We see a convergence of technologies, where Augmented and Virtual Reality (AR/VR) enhances collaborative BIM workflows, and digital twins evolve beyond virtual models, becoming real-time data oracles. This will redefine our standards for efficiency, accuracy and profitability, allowing designers to focus on their true value – creativity. Graphisoft remains at the forefront of this revolution, investing in emerging technologies that assist and empower, not replace.

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5. Emphasis on continuous learning

The future sprints, not strolls, and therefore upskilling is an essential ticket to the ride. But it is not a solo journey. Organizations must be bold co-pilots, investing in the latest tools, processes, and training. Fear of the unknown is natural, but the changing roles of AEC professionals are inevitable. Technology like AI excels in crunching data and optimizing processes but still lacks the human touch that breathes life into novel designs. And that is the true power of real architects – crafting beauty that is not just aesthetically pleasing but also functional and meaningful. Technology is the hammer, but people are the architects of change. Those who embrace continuous learning will be the ones shaping the future of AEC, brick by innovative brick, pixel by inspiring pixel.

The future of the built environment demands active participation. Architects, engineers and contractors must embrace digital tools and progress alongside advancements. BIM will be their blueprint, green principles their guiding star, and emerging technologies their canvas extension. The opportunity to create great architectures is boundless when we successfully integrate people, workflows and real-time information.


[1]   Green Buildings Market Size & Share, Research Nester (Nov 2023)

Adopting New (Virtual and Augmented) Realities for Manufacturing

This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

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The manufacturing industry is shifting from hands-on to virtual with AR & VR, to increase efficiency, enhance employee training & cut costs.

As augmented (AR) and virtual reality (VR) technologies expand beyond the gaming world, they are seeing increased awareness and adoption across a variety of industries – particularly manufacturing. In an era dominated by data and one that is constantly shifting to adapt to the needs of the new workforce, emerging technologies have the opportunity to completely disrupt the manufacturing industry as we know it.

AR/VR enables a new generation of workers to be smarter, faster, and more capable by connecting people and computers in real-time, hands-free scenarios. This new wave of immersive computing enables workers to access technical knowledge and data on the go, interact with 3D models to collaborate and innovate with peers and dive into digital experiences that enhance engagement and learning. By empowering employees to do more, AR/VR technologies allow enterprises to solve problems in unexpected and inventive ways.

Lenovo’s ThinkReality solutions are making it easier than ever to build, deploy and manage enterprise AR/VR solutions. ThinkReality is a scalable cloud and device-agnostic software platform supported by Lenovo’s expert consulting, deployment and support services. As the global manufacturing industry prepares to adjust to new challenges and opportunities, ThinkReality is ready to support it.

In addition, the Lenovo ThinkPad P14s Gen 3 operating on Windows 11 Pro is an excellent choice for businesses and employee training. Use Windows 11 Pro for Workstations to blaze through workloads with lag-free multitasking across your most demanding applications.

Manufacturing’s New Reality

The manufacturing industry now has approximately 2.72 million workers in Malaysia, accounting for about 18.1% of the workforce, and continuing to grow. With a transitioning workforce, globally, the manufacturing industry is forecasting a deficit of 7.9 million workers by 2030, resulting in an unrealized economic output of $607.1 billion (RM 2.8 trillion) if current initiatives remain unchanged.

According to Korn Ferry’s Future of Work study, “Developing countries with strong manufacturing centres may begin to struggle due to significant talent shortages – by 2030, Brazil could suffer manufacturing worker deficits of 1.7 million and Indonesia could see worker shortages reach 1.6 million. The United States already struggles with shortfalls in highly skilled manufacturing talent and this deficit is expected to increase over the next decade, reaching a 2030 shortfall of 383,000 such workers, equivalent to more than 10% of the highly skilled workforce.”

As a result, the manufacturing industry, which has traditionally been slow to evolve, is moving at rapid speeds towards AR/VR integration to help solve for the skilled workforce gap. IDC forecasts worldwide spending on AR/VR will reach $160 billion (RM 759.7 billion) this year, up significantly from the $16.8 billion (RM 78.8 billion) forecast for 2019, with the five-year compound annual growth rate for AR/VR spending reaching 78.3%.

The uptick in AR/VR enterprise growth will be a direct result of manufacturing’s growth, where companies are using technology to boost productivity, increase security and ensure accuracy in the industry.

Hands-on Training

According to Deloitte, the number of new jobs in manufacturing is expected to accelerate and grow by 1.96 million workers by 2028. This job surge calls for the industry to keep up with the demand for new talent and to quickly adapt and integrate new technologies—to boost both revenue and employee productivity.

Technicians need to quickly adapt to this environment and determine efficiencies across their entire operations. One such way is by enabling new technologies that enhance employee training.

In most manufacturing environments, hands-on training is difficult because shutting down equipment or a production line to brief new employees is unrealistic. Additionally, there are certain pieces of equipment that might be too expensive to purchase just to dedicate solely to training new hires.

However, with VR, on-the-field training is possible, as new employees can be placed in a virtual environment that mimics the work they would be doing on the ground. Allowing employees to learn through real-life experiences leads to increased knowledge retention and gives them the ability to practice complex scenarios they would normally not have access to in traditional training environments. The technology also allows employees to absorb the information through real-time application, save time in traditional forms of training and equip them with the expertise they need to fill the industry skills gap. Companies also benefit because virtual training prevents disruption in normal operations.

Safety & Maintenance

Being able to train employees from a distance boosts learning, saves employers money long-term and, most importantly, provides a safer environment. While company manuals and training courses exist, there needs to be other resources employees can take advantage of to effectively prepare for the variety of high-risk situations they might face over their careers. With AR technology, employees are able to experience potentially dangerous scenarios repeatedly, helping to avoid injury and equipment damage.

As an example, aerospace manufacturers are using AR technology to increase efficiency and improve quality control at their installation and inspection facilities. Employees use augmented reality glasses to see digital mockups over images of real systems to identify faulty parts which helps ensure safety and speeds up the maintenance process. AR helps ensure accuracy while also speeding up the process of daily inspections.

Worker Productivity & Business Efficiency

The result of a more experiential onboarding and training process is employees who are more prepared for their daily tasks, which leads to increased productivity. Beyond training, AR/VR solutions help businesses work smarter and more efficiently. For example, manufacturing company leaders can use VR to reskill their employees to learn new skills, or alternatively, AR solutions can give engineers access to interactive 3D renderings to more quickly assemble a specific component.

Additionally, over the years these technologies have evolved to help businesses be even more efficient. For example, to adapt to the increasingly mobile and technologically-driven workforce, these solutions now come in the form of hands-free head-worn devices that can be used to deploy both simple and complex AR solutions for enterprises – reducing error rates, improving time to build a system and minimizing costs.

Looking Ahead

ThinkReality is conceived for today’s world and the future. The Lenovo ThinkReality platform provides a proven, scalable, and streamlined path from proof of concept to productivity for enterprise AR/VR applications. The platform is a complete solution that lets you focus on problem-solving by working across diverse hardware and software. Build, deploy, and manage applications and content on a global scale, with global support.

While AR/VR technologies are still facing integration roadblocks in the industry, they hold a substantial role in propelling the manufacturing industry forward in the coming years. Ensuring employees are properly trained, productive and safe is just the starting point for the future of AR/VR in the manufacturing industry. As we look ahead, enterprises will continue to see the value of AR/VR in enhancing operations. By building in smarter technologies into the enterprise ecosystem, businesses will transform the manufacturing industry as we see it today.

What Might the Next Decade Bring for Computing?

New technologies can take many forms. Often, they come from generally straightforward, incremental product advances over the course of years; think the Complementary Metal-Oxide-Semiconductor (CMOS) process shrinks that underpinned many of the advances in computing over the past decades. Not easy, but relatively predictable from a high-level enough view.

Other shifts are less straightforward to predict. Even if a technology is not completely novel, it may require the right conditions and advances to come together so it can flourish in the mainstream. Both server virtualization and containerization fall into this category.

What’s next? Someone once said that predictions are hard, especially about the future. But here are some areas that Red Hat has been keeping an eye on and that you should likely have on your radar as well. This is hardly a comprehensive list and it may include some surprises, but, it is a combination of both early stage and more fleshed-out developments on the horizon. The first few are macro trends that pervade many different aspects of computing. Others are more specific to hardware and software computing infrastructure.

Artificial intelligence/machine learning (AI/ML)

On the one hand, AI/ML belongs on any list about where computing is headed. Whether coding tools, self-tuning infrastructure, or improved observability of systems, AI/ML is clearly a critical part of the computing landscape going forward.

What’s harder to predict is exactly what forms and applications of AI will deliver compelling business value, many of which will be interesting in narrow domains, and will likely turn out to be almost good enough over a lengthy time horizon.

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Photo by Pavel Danilyuk on Pexels.com

Much of the success of AI to date has rested on training deep neural networks (NNs) of increasing size (as measured by the number of weights and parameters) on increasingly large datasets using backpropagation, and supported by the right sort of fast hardware optimized for linear algebra operations—graphics processing units (GPUs) in particular. Large Language Models (LLMs) are one prominent, relatively recent example.

There have been many clear wins, but AI has struggled with more generalized systems that interface with an unconstrained physical world—as in the case of autonomous driving, for example. There are also regulatory and legal concerns relating to explainability, bias and even overall economic impact. Some experts also wonder if broad gaps in our collective understanding of the many areas covered by cognitive science that lay outside the direct focus of machine learning may (or may not) be needed for AI to handle many types of applications.

What’s certain is that we will be surprised.

Automation

In a sense, automation is a class of application to which AI brings more sophisticated capabilities. For example, Red Hat Ansible Lightspeed with IBM watsonx Code Assistant is one recent example of a generative AI service designed by and for Ansible automators, operators and developers.

Automation is increasingly necessary because hardware and software stacks are getting more complex. What’s less obvious is how improved observability tooling and AI-powered automation tools that make use of that more granular data plays out in detail.

At the least, it will lead us to think about questions such as: Where are the big wins in dynamic automated system tuning that will most improve IT infrastructure efficiency? What’s the scope of the automated environment? How much autonomy will we be prepared to give to the automation, and what circuit breakers and fallbacks will be considered best practice?

Over time, we’ve reduced manual human intervention in processes such as CI/CD pipelines. But we’ve done so in the context of evolving best practices in concert with the increased automation.

Security

Security is a broad and deep topic (and one of deep concern across the industry). It encompasses zero trust, software supply chains, digital sovereignty and yes, AI—both as a defensive tool and an offensive weapon. But one particular topic is worth highlighting here.

Confidential computing is a security technology that protects data in use, meaning that it is protected while it is being processed. This is in contrast to traditional encryption technologies, which protect data at rest (when it is stored) and data in transit (when it is being transmitted over a network).

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Confidential computing works by using a variety of techniques to isolate data within a protected environment, such as a trusted execution environment (TEE) or a secure enclave. It’s of particular interest when running sensitive workloads in an environment over which you don’t have full control, such as a public cloud. It’s relatively new technology but is consistent with an overall trend towards more security controls, not fewer.

RISC-V

While there are examples of open hardware designs, such as the Open Compute Project, it would be hard to make the case for there having been a successful open processor relevant to server hardware.

However, major silicon vendors and cloud providers are exploring and adopting the RISC-V free-to-license and open processor instruction set architecture (ISA). It follows a different approach from past open processor efforts. For one thing, it was open source from the beginning and is not tied to any single vendor. For another, it was designed to be extensible and implementation-agnostic. It allows for the development of new embedded technologies implemented upon FPGAs as well as the manufacture of microcontrollers, microprocessors and specialized data processing units (DPUs).

Its impact is more nascent in the server space, but it has been gaining momentum. The architecture has also seen considerable standardization work to balance the flexibility of extensions with the fragmentation they can bring. RISC-V profiles are a set of standardized subsets of the RISC-V ISA. They are designed to make sure that hardware implementers and software developers can intersect with an interface built around a set of extensions with a bounded amount of flexibility designed to support well-defined categories of systems and applications.

Platform software

Perhaps one of the most intriguing questions is what happens at the lower levels of the server infrastructure software stack—roughly the operating system on a single shared memory server and the software that orchestrates workloads across many of these servers connected over a network.

It is probably easiest to start with what is unlikely to change in fundamental ways over the next decade. Linux has been around for more than 30 years; Unix more than 50, with many basic concepts dating to Multics about ten years prior.

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That is a long time in the computer business. But it also argues for the overall soundness and adaptability of the basic approach taken by most modern operating systems—and the ability to evolve Linux when changes have been needed. That adaptation will continue by taking advantage of reducing overheads by selectively offloading workloads to FPGAs and other devices such as edge servers. There are also opportunities to reduce transition overheads for performance-critical applications; the Unikernel Linux project—a joint effort involving professors, PhD students and engineers at the Boston University-based Red Hat Collaboratory—demonstrates one direction such optimizations could take.

More speculative is the form that collections of computing resources might take and how they will be managed. Over the past few decades, these resources primarily took the form of masses of x86 servers. Some specialized hardware is used for networking, storage and other functions, but CMOS process shrinks meant that for the most part, it was easier, cheaper and faster to just wait for the next x86 generation than to buy some unproven specialized design.

However, with performance gains associated with general-purpose process shrinks decelerating—and maybe even petering out at some point—specialized hardware that more efficiently meets the needs of specific workload types starts to look more attractive. The use of GPUs for ML workloads is probably the most obvious example, but is not the only one.

The challenge is that developers are mostly not increasing in number or skill. Better development tools can help to some degree, but it will also become more important to abstract away the complexity of more specialized and more diverse hardware.

What might this look like? A new abstraction/virtualization layer? An evolution of Kubernetes to better understand hardware and cloud differences, the relationship between components and how to intelligently match relatively generic code to the most appropriate hardware or cloud? Or will we see something else that introduces completely new concepts?

Wrap up

What we can say about these predictions is that they’re probably a mixed bag. Some promising technologies may fizzle a bit. Others will bring major and generally unexpected changes in their wake, and something may pop onto the field at a time and from a place where we least expect it.

[VMware Explore 2023] VMware Brings Data-Driven AI Automation to the Workspace Experience

The landscape of work is evolving rapidly, and technology is at the forefront of this transformation. To navigate the complexities of hybrid work, VMware has unveiled a series of innovative AI integrations within its Anywhere Workspace platform, an integral part of the VMware Cross-Cloud services portfolio. These integrations leverage the power of data, intelligence, and automation to enhance employee experience, bolster vulnerability management, and streamline application lifecycle management. In essence, VMware Anywhere Workspace is designed to provide a seamless and secure workspace accessible from any device or location.

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Photo by Steve Johnson on Unsplash

A Holistic Approach to Enhancing Employee Experience

VMware is a pioneer in harnessing data and automation to elevate the employee and IT experience. The latest enhancements include Insights and Playbooks that utilize expanded data sources and advanced machine learning algorithms to enhance the Digital Employee Experience (DEX). This broader access to data strengthens VMware Insights and enables more effective issue remediation.

One noteworthy addition is app performance scores, supplementing the existing experience scores for mobile devices, desktops, and virtual environments. This means that if a SaaS app experiences downtime, IT is immediately alerted, and employees are automatically informed, eliminating the need for cumbersome support tickets.

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But it’s not just about providing more data to IT; it’s about empowering them to work smarter. VMware’s AI-driven Insights now incorporate anomaly detection, identifying potential experience issues for frontline devices and VDI environments, in addition to mobile and desktop setups. This latest announcement introduces Playbooks, enabling IT to create step-by-step remediation workflows for efficient incident resolution. Success rate analytics automate the resolution process over time.

George March, Manager of Digital Workspace and Development at USA Health, praised Workspace ONE intelligence for streamlining lifecycle management and enhancing security. Their roadmap includes implementing the ITSM connector, and with the addition of remediation playbooks, they anticipate further streamlining their help desk support teams’ workflows.

Partnering for Security and Manageability

End-to-end manageability and security for distributed workforces are paramount. VMware recognizes the importance of collaboration with best-of-breed partners to achieve these goals. To this end, VMware has expanded its partnership with Intel to create a cloud-native integration of Workspace ONE with Intel vPro®. This integration enables secure and remote device management directly from the cloud, eliminating the need for additional on-premises infrastructure and management software.

With this integration, IT teams gain below-the-OS vulnerability insights for vPro-powered devices, enhancing security. It also provides centralized visibility into these devices, accelerating patch remediation cycles for devices beyond office perimeters, even when they are powered off. This results in improved security and compliance, with higher patch saturation and minimal disruption to employee productivity.

Simplifying Virtual Environments with Modern App Management

Managing and delivering applications across various virtual environments has grown increasingly complex. Silos of legacy tools have compounded inefficiencies. VMware has introduced Apps on Demand, powered by VMware App Volumes, to address this challenge. It unifies app management and intelligently deploys apps to published app hosts or non-persistent desktop environments based on real-time app usage.

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Moreover, VMware is expanding App Volumes support to deliver apps on demand to persistent virtual desktops. This automation of app delivery streamlines processes with remarkable compatibility and cost savings. VMware App Volumes is the only solution capable of delivering and managing apps across multiple virtual desktop and app deployments.

Boeing’s Remarkable Hybrid Work Transformation

Boeing, a global leader in aerospace, leverages VMware Workspace ONE to support its extensive global workforce. Comprising 140,000 employees across the globe, Boeing’s workforce plays a crucial role in developing, manufacturing, and servicing aerospace and defence products.

Recognized as a ‘Hybrid Workforce Innovator,’ Boeing has utilized VMware Anywhere Workspace to enable its employees to work from anywhere globally. This transformation has not only improved the user experience but has also fortified security for devices and applications.

Kristina Ross, Boeing Workplace Solutions Director for Research & Technology, emphasized that Workspace ONE has streamlined their transition to modern management, enhanced scalability, and shifted their focus from infrastructure to business-facing solutions.

Edge Automation: Seven Industry Use Cases & Examples

Put simply, edge computing is computing that takes place at or near the physical location of either the user or the source of the data being processed, such as a device or sensor.

By placing computing services closer to these locations, users benefit from faster, more reliable services and organizations benefit from the flexibility and agility of the open hybrid cloud.

Challenges in Edge Computing

With the proliferation of devices and services at edge sites, however, there is an increasing amount to manage outside the sphere of traditional operations. Platforms are being extended well beyond the data- centre, devices are multiplying and spreading across vast areas, and on-demand applications and services are running in significantly different and distant locations.

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This evolving IT landscape is posing new challenges for organizations, including:

  • Ensuring they have the skills to address evolving edge infrastructure requirements.
  • Building capabilities that can react with minimal human interaction in a more secure and trusted way.
  • Effectively scaling at the edge with an ever-increasing number of devices and endpoints to consider.

Of course, while there are difficult challenges to overcome, many of them can be mitigated with edge automation.

Benefits of Edge Automation

Automating operations at the edge can reduce much of the complexity that comes from extending hybrid cloud infrastructure so you are better able to take advantage of the benefits edge computing provides.

Edge automation can help your organization:

  • Increase scalability by applying configurations more consistently across your infrastructure and managing edge devices more efficiently.
  • Boost agility by adapting to changing customer demands and using edge resources only as needed.
  • Focus on remote operational security and safety by running updates, patches and required maintenance automatically without sending a technician to the site.
  • Reduce downtime by simplifying network management and reducing the chance of human error.
  • Improve efficiency by increasing performance with automated analysis, monitoring and alerting.

7 Examples of Edge Automation

Here are some industry-specific use cases and examples demonstrating edge automation’s value.

1. Transportation industry

By automating complex manual device configuration processes, transportation companies can efficiently deploy software and application updates to trains, aeroplanes and other moving vehicles with significantly less human intervention. This can save time and help eliminate manual configuration errors, freeing teams to work on more strategic, innovative and valuable projects.

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Compared to a manual approach, automating device installation and management is generally safer and more reliable.

2. Retail

Establishing a new retail store and getting its digital services online can be complex, involving configuration management of networked devices, configuration auditing and setting up computing resources across the retail facility. And once a store is set up and open to the public, the IT focus shifts from speed and scale to consistency and reliability.

Edge automation gives retail stores the ability to stand up and maintain new devices more quickly and consistently while reducing manual configuration and update errors.

3. Industry 4.0

From oil and gas refineries to smart factories to supply chains, Industry 4.0 is seeing the integration of technologies such as the internet of things (IoT), cloud computing, analytics and artificial intelligence/machine learning (AI/ML) into industrial production facilities and across operations.

One example of the value of edge automation in Industry 4.0 can be found on the manufacturing floor. There, supported by visualization algorithms, edge automation can help detect defects in manufactured components on the assembly line. It can also help improve the safety of factory operations by identifying and alerting hazardous conditions or unpermitted actions.

4. Telecommunications, media and entertainment

The advantages edge automation can provide to service providers are numerous and include clear improvements to customer experience.

For example, edge automation can turn the data edge devices produce into valuable insights that can be used to improve customer experience, such as automatically resolving connectivity issues.

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The delivery of new services can also be streamlined with edge automation. Service providers can send a device to a customer’s home or office that they can simply plug in and run, without the need for a technician on site. Automating service delivery not only improves the customer experience, it creates a more efficient network maintenance process, with the potential of reducing costs.

5. Financial services and insurance

Customers are demanding more personalized financial services and tools that can be accessed from virtually anywhere, including from customers’ mobile devices.

For example, if a bank launches a self-service tool to help their customers find the right offering — such as a new insurance package, a mortgage, or a credit card — edge automation can help that bank scale the new service while also automatically meeting strict industry security standards without impacting the customer experience. 

Edge automation can help provide the speed and access that customers want, with the reliability and scalability that financial service providers need.

6. Smart cities

To improve services while increasing efficiency, many municipalities are incorporating edge technologies such as IoT and AI/ML to monitor and respond to issues affecting public safety, citizen satisfaction and environmental sustainability.

Early smart city projects were constrained by the technology of the time, but the rollout of 5G networks (and new communications technologies still to come) not only increase data speeds but also makes it possible to connect more devices. To scale capabilities more effectively, smart cities need to automate edge operations, including data collection, processing, monitoring and alerting.

7. Healthcare

Healthcare has long since started to move away from hospitals toward remote care treatment options such as outpatient centres, clinics and freestanding emergency rooms, and technologies have evolved and proliferated to support these new environments. Clinical decision-making can also be improved and personalized based on patient data generated from wearables and a variety of other medical devices.

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Using automation, edge computing and analytics, clinicians can efficiently convert this flood of new data into valuable insights to help improve patient outcomes while delivering both financial and operational value.

Red Hat Edge

Modern compute platforms powered by Red Hat Edge can help organizations extend their open hybrid cloud to the edge. Red Hat Edge represents Red Hat’s collective drive to integrate edge computing across the open hybrid cloud. Red Hat’s large and growing ecosystem of partners and open methodologies give organizations the flexibility they need to build platforms that can respond to rapidly changing market conditions and create differentiated offerings.

Automating & Optimising for Better Administration of Healthcare Benefits

This article is written based on an email interview with Mr Chris Teo, CEO of Mednefits.

Automation seems to be all the rage nowadays; seeing implementations in a wide spectrum of industries. However, you’d never have thunk that automation could be the answer to one of the most pervasive issues that beleaguer companies – employee medical benefits. The current norm in administering medical benefits is through costly insurance plans which not only cover hospitalisation but also outpatient treatment. These plans can cause some undue financial strain on the company.

That said, automating the process through bridging companies and outpatient providers such as neighbourhood clinics could be the rosetta stone to solving the conundrum. With platforms like Mednefits, neighbourhood clinics and other smaller outpatient health providers can be linked directly to companies for the administration of these benefits. Platforms of the same creed allow companies to link directly with outpatient providers to better administer and optimise their spending for employee health benefits.

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It may seem like we’ve gone a little too far into administering health benefits, but these platforms aren’t just about automating the administration thereof. They also allow clinics and outpatient providers to automate their own in-house administration processes. They will also empower these providers to adopt more current technologies in their day to day processes. Processes such as patient records and administration can be automated and digitized allowing them to focus on what matters – patient care. The hours spent on patient administration is also minimised with the implementation of automated registration. In addition, even when it comes to patient care, doctors can focus on treating the patient with automated voice notes.

In a system that has been ravaged by the current COVID-19 pandemic, the implementation of automation technologies can actually be a boon for the medical arena – even in neighbourhood clinics. Using things like artificial intelligence (A.I.) to help with analysing, recording and even consolidating patient data into actionable insights. According to Chris Teo, CEO of Mednefits, “Prioritising digitalisation for tasks that can be automated gives more time for healthcare workers to put patients first.” It may seem like a wide sweeping statement, but when the majority of menial tasks have been automated, doctors running neighbourhood clinics can spend less time administrating their business and focus on delivering effective care to their patients.

Photo by Direct Media from StockSnap

How then do companies benefit? With platforms like Mednefits, human resource departments need not engage insurance companies. Instead, they deal with a pay per use system which allows them to pay according to employee usage. These platforms provide a more seamless experience when it comes to employee benefits. The need for long lists of panel clinics is eliminated through the use of the Mednefits app which automatically highlights nearby panel clinics when employees need to get an MC or doctor’s note. A simple click of an icon for all the information at their fingertips. Co-pay arrangements can also be eliminated.

That said, when it comes to implementing such automation systems, the issue of data privacy naturally comes up. In a world where it seems like we’re facing a data breach on a weekly basis, access to personal data – in this case, patient data – is a valid concern. However, according to Mr Teo, the digitization data of patient data can be isolated from platforms like Mednefits. In fact, he stresses that while the platform does bridge the gap between outpatient healthcare providers, it doesn’t give companies access to sensitive patient data. Companies will only be able to track items such as claims made at these outpatient facilities. That said, this doesn’t discount the need on both company and provider’s ends to properly ascertain that their data is protected.

Essentially, platforms like Mednefits aim to not only give companies better control of their spending when it comes to healthcare benefits for their employees. They aim to help streamline the process for both companies and outpatient healthcare providers to allow them to focus on building their respective businesses. That said, eliminating a costly middleman when it comes to healthcare also makes it more accessible to the masses. As such, automating and optimising is a seemingly win-win-win situation. As Mr Teo puts it, “By streamlining and automating the administration work in the provision, costs can be reduced while improving the patient experience as well as the reducing the employer’s workload.”

FunnelEvo Pushes Business Automation with MYR100,000 Grant

FunnelEvo Sdn Bhd is trying to incentivize automation for small businesses by creating a new challenge for them to pursue automation. The company is encouraging small and medium businesses to implement SaleSkip, a business management platform which allows entrepreneurs to automate processes which can lead to increased revenue.

SaleSkip allows entrepreneurs to create professional websites in a matter of minutes complete with their own eCommerce backend. The platform also allows users to drive revenue by automating processes like up-selling, tracking conversions and even allowing businesses to retrieve user behaviour and data to optimise sales funnels. Interaction with customers via apps like WhatsApp can be done through the automation offered by SalesSkip.

To spur the adoption of automation, FunnelEvo is offering an MYR100,000 reward in their RM100K Challenge: Online Business Automation (Raya Edition). The challenge which kicks off starting April 14 2021, will provide the first 2,000 registrants with guidance and know-how in creating an online store on the SaleSkip system. Participants of the two-month challenge will also be attending a 5-day marketing class worth MYR4,999. Participants with the highest sales will be given grants of up to MYR100,000.

The challenge will be the first of a series that will be held throughout the year. Those who are unable to register for this edition can take part in future editions of the challenge as they are announced.

Beyond the Now: Thrive in 2021 with These Five Trends

From shifting to work from home policies to customers’ increasing demand for better services and experience, organizations are finding that they need to transform faster to address the impact of the COVID-19 pandemic. We expect technology trends to only continue to evolve as reliance on technology becomes more critical in our current social and economic landscape. To ride out the wave rather than sink in it, forward-thinking organizations in Asia-Pacific (APAC) should rethink their digital transformation strategies based on these trends we expect to see in the coming year.

5G, IoT, Edge computing: The trio for intelligent connectivity

APAC will continue progressing on its 5G journey. While commercial 5G services are already available in nine markets in the region — including South Korea, Japan, and China — another 12 have officially announced similar plans. The increased availability of 5G will help drive the adoption of Internet of Things (IoT) and edge computing to deliver ultra-low latency, high bandwidth network, and effectively support large-scale distribution of endpoints. For example, 5G, IoT and edge computing can be applied to smart fleet management, wherein edge devices can monitor critical vehicle systems and access the 5G network to send alerts, track the flow of goods, plan routes, and facilitate communications between a vehicle and any IoT-enabled entity that may affect or be affected by the vehicle.

Image by Gerd Altmann from Pixabay

We foresee more APAC organizations and cities adopting 5G, IoT, and edge computing in 2021 to become more connected and efficient. Emerging use cases for the three technologies include analyzing sensor data for predictive maintenance and quality control, augmented reality systems for remote operations, and personalized ‘connected experiences’ for customer and supplier engagement.

Security is a growing priority for hybrid cloud

Customers and employees alike now expect business applications and services to be highly available, on-demand and secure. To achieve that, we recommend organizations to embrace hybrid cloud in order to run workloads  across any environment (i.e., on-premises, private or public cloud) more easily and quickly. Red Hat’s 2021 Global Tech Outlook found that 77% of APAC organizations surveyed plan to use more than one cloud platform — be it private and public clouds — in the next 12 months, up from 53% in 2020. According to the survey results, the top three reasons for organizations to run their applications across hybrid cloud include improving data security, gaining IT agility, and addressing data privacy concerns.

Security will remain a focus area as organizations progress in their hybrid cloud journey — nearly half of the organizations we surveyed globally cited cloud security as their top funding priority next year. The challenge when it comes to security is that it is made up of different elements such as endpoint, network and data security. One way of overcoming this is by adopting an open security automation framework that unifies the different security practices using a set of automated workflows. By doing so, organizations can gain greater visibility across the entire security function, enabling them to identify threats or remediate cyber attacks faster.

Cloud-native will drive container adoption

Cloud-native applications can respond quickly to change, adapting and evolving with new features and functionalities released incrementally more quickly, reliably and frequently with less risk. As more organizations adopt hybrid cloud to increase the scalability and availability of apps, those that also embrace cloud-native development are in a better position to build and run responsive, scalable, and fault-tolerant apps on any cloud.

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Containers are a key technology for unlocking the benefits of cloud-native development. Containers enable applications to be packaged and isolated with their entire runtime environment, making it easier to move them between environments while retaining full functionality. With containers, developers can more easily release and update apps as a collection of loosely coupled services, like microservices, instead of having to wait for one large release. Recognizing that containers can help accelerate innovation, 45% of APAC respondents from the 2021 Global Tech Outlook expect more than half of their workloads to be containerized in the next 12 months.

Automation is on the rise

Customers are demanding more at a faster pace, while IT architectures are ever-changing and built on increasingly complicated technology stacks. Organizations also need to support a work-from-home productivity model during the COVID-19 pandemic. To address these requirements, APAC organizations are increasingly turning to automation to reduce complexity, improve productivity, and lower operating cost. However, they must have an enterprise-wide automation strategy instead of deploying automation in silos in order to fully benefit from the technology.  

More organizations are increasingly using automation in conjunction with artificial intelligence and machine learning to create an additional layer of automated insight to optimize business processes. Some APAC banks are already using robotic process automation (RPA) to approve credit card applications, automate payments, and validate claims. Because RPA can augment and mimic human judgment and behavior to replicate rules-based human action, it reduces the time taken for those tasks.

Open culture needs to complement technology modernization

According to a November 2019 study sponsored by Red Hat, 80% of APAC business leaders surveyed rank cultural change and technology modernization of equal importance for digital transformation. Cultural characteristics key for transformation include adaptability, inclusivity, transparency, and collaboration – all of which are open source principles. Organizations that have supported their cultural change initiatives with efforts to modernize their infrastructure and application architecture have been able to quickly develop and deliver new applications, respond rapidly to customer demands, and control maintenance costs.

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With APAC businesses recognizing that digital transformation is driven by a change in mindset, we foresee more organizations embracing open principles, processes, and culture next year. By doing so, organizations can nurture collaboration and empower employees to bring their best ideas and selves to work, which can help accelerate innovation and address changing customer and business requirements in an agile manner.

All in all, global events in 2020 have caused organizations to focus on near-term survival goals to support business continuity. As the business landscape continues to evolve, APAC organizations must prepare  for the future by adopting flexible, agile and scalable technology solutions. Considering trends such as 5G and edge computing, hybrid cloud and automation can help organizations as they develop or update their digital transformation plans in 2021.