Tag Archives: Artificial Intelligence

What Might the Next Decade Bring for Computing?

New technologies can take many forms. Often, they come from generally straightforward, incremental product advances over the course of years; think the Complementary Metal-Oxide-Semiconductor (CMOS) process shrinks that underpinned many of the advances in computing over the past decades. Not easy, but relatively predictable from a high-level enough view.

Other shifts are less straightforward to predict. Even if a technology is not completely novel, it may require the right conditions and advances to come together so it can flourish in the mainstream. Both server virtualization and containerization fall into this category.

What’s next? Someone once said that predictions are hard, especially about the future. But here are some areas that Red Hat has been keeping an eye on and that you should likely have on your radar as well. This is hardly a comprehensive list and it may include some surprises, but, it is a combination of both early stage and more fleshed-out developments on the horizon. The first few are macro trends that pervade many different aspects of computing. Others are more specific to hardware and software computing infrastructure.

Artificial intelligence/machine learning (AI/ML)

On the one hand, AI/ML belongs on any list about where computing is headed. Whether coding tools, self-tuning infrastructure, or improved observability of systems, AI/ML is clearly a critical part of the computing landscape going forward.

What’s harder to predict is exactly what forms and applications of AI will deliver compelling business value, many of which will be interesting in narrow domains, and will likely turn out to be almost good enough over a lengthy time horizon.

elderly man thinking while looking at a chessboard
Photo by Pavel Danilyuk on Pexels.com

Much of the success of AI to date has rested on training deep neural networks (NNs) of increasing size (as measured by the number of weights and parameters) on increasingly large datasets using backpropagation, and supported by the right sort of fast hardware optimized for linear algebra operations—graphics processing units (GPUs) in particular. Large Language Models (LLMs) are one prominent, relatively recent example.

There have been many clear wins, but AI has struggled with more generalized systems that interface with an unconstrained physical world—as in the case of autonomous driving, for example. There are also regulatory and legal concerns relating to explainability, bias and even overall economic impact. Some experts also wonder if broad gaps in our collective understanding of the many areas covered by cognitive science that lay outside the direct focus of machine learning may (or may not) be needed for AI to handle many types of applications.

What’s certain is that we will be surprised.

Automation

In a sense, automation is a class of application to which AI brings more sophisticated capabilities. For example, Red Hat Ansible Lightspeed with IBM watsonx Code Assistant is one recent example of a generative AI service designed by and for Ansible automators, operators and developers.

Automation is increasingly necessary because hardware and software stacks are getting more complex. What’s less obvious is how improved observability tooling and AI-powered automation tools that make use of that more granular data plays out in detail.

At the least, it will lead us to think about questions such as: Where are the big wins in dynamic automated system tuning that will most improve IT infrastructure efficiency? What’s the scope of the automated environment? How much autonomy will we be prepared to give to the automation, and what circuit breakers and fallbacks will be considered best practice?

Over time, we’ve reduced manual human intervention in processes such as CI/CD pipelines. But we’ve done so in the context of evolving best practices in concert with the increased automation.

Security

Security is a broad and deep topic (and one of deep concern across the industry). It encompasses zero trust, software supply chains, digital sovereignty and yes, AI—both as a defensive tool and an offensive weapon. But one particular topic is worth highlighting here.

Confidential computing is a security technology that protects data in use, meaning that it is protected while it is being processed. This is in contrast to traditional encryption technologies, which protect data at rest (when it is stored) and data in transit (when it is being transmitted over a network).

woman in black hoodie holding a bank card
Photo by Tima Miroshnichenko on Pexels.com

Confidential computing works by using a variety of techniques to isolate data within a protected environment, such as a trusted execution environment (TEE) or a secure enclave. It’s of particular interest when running sensitive workloads in an environment over which you don’t have full control, such as a public cloud. It’s relatively new technology but is consistent with an overall trend towards more security controls, not fewer.

RISC-V

While there are examples of open hardware designs, such as the Open Compute Project, it would be hard to make the case for there having been a successful open processor relevant to server hardware.

However, major silicon vendors and cloud providers are exploring and adopting the RISC-V free-to-license and open processor instruction set architecture (ISA). It follows a different approach from past open processor efforts. For one thing, it was open source from the beginning and is not tied to any single vendor. For another, it was designed to be extensible and implementation-agnostic. It allows for the development of new embedded technologies implemented upon FPGAs as well as the manufacture of microcontrollers, microprocessors and specialized data processing units (DPUs).

Its impact is more nascent in the server space, but it has been gaining momentum. The architecture has also seen considerable standardization work to balance the flexibility of extensions with the fragmentation they can bring. RISC-V profiles are a set of standardized subsets of the RISC-V ISA. They are designed to make sure that hardware implementers and software developers can intersect with an interface built around a set of extensions with a bounded amount of flexibility designed to support well-defined categories of systems and applications.

Platform software

Perhaps one of the most intriguing questions is what happens at the lower levels of the server infrastructure software stack—roughly the operating system on a single shared memory server and the software that orchestrates workloads across many of these servers connected over a network.

It is probably easiest to start with what is unlikely to change in fundamental ways over the next decade. Linux has been around for more than 30 years; Unix more than 50, with many basic concepts dating to Multics about ten years prior.

close up view of system hacking
Photo by Tima Miroshnichenko on Pexels.com

That is a long time in the computer business. But it also argues for the overall soundness and adaptability of the basic approach taken by most modern operating systems—and the ability to evolve Linux when changes have been needed. That adaptation will continue by taking advantage of reducing overheads by selectively offloading workloads to FPGAs and other devices such as edge servers. There are also opportunities to reduce transition overheads for performance-critical applications; the Unikernel Linux project—a joint effort involving professors, PhD students and engineers at the Boston University-based Red Hat Collaboratory—demonstrates one direction such optimizations could take.

More speculative is the form that collections of computing resources might take and how they will be managed. Over the past few decades, these resources primarily took the form of masses of x86 servers. Some specialized hardware is used for networking, storage and other functions, but CMOS process shrinks meant that for the most part, it was easier, cheaper and faster to just wait for the next x86 generation than to buy some unproven specialized design.

However, with performance gains associated with general-purpose process shrinks decelerating—and maybe even petering out at some point—specialized hardware that more efficiently meets the needs of specific workload types starts to look more attractive. The use of GPUs for ML workloads is probably the most obvious example, but is not the only one.

The challenge is that developers are mostly not increasing in number or skill. Better development tools can help to some degree, but it will also become more important to abstract away the complexity of more specialized and more diverse hardware.

What might this look like? A new abstraction/virtualization layer? An evolution of Kubernetes to better understand hardware and cloud differences, the relationship between components and how to intelligently match relatively generic code to the most appropriate hardware or cloud? Or will we see something else that introduces completely new concepts?

Wrap up

What we can say about these predictions is that they’re probably a mixed bag. Some promising technologies may fizzle a bit. Others will bring major and generally unexpected changes in their wake, and something may pop onto the field at a time and from a place where we least expect it.

Businesses Need to Go Back to Basics and Focus Customer Experiences as Generative AI Tools Become Mainstream

Where it was once heavily reliant on customers’ experience through physical interactions, it is now primarily dominated by digital experiences where bots dominate these interactions. From a customer interaction model where nearly every experience the consumer goes through is positive or unique, it is now one where AI and Bots guide consumers coldly through touchpoints. Oftentimes, this paradigm and approach leave customers dissatisfied and irate.

people inside strucure
Photo by Demian Smit on Pexels.com

This is where Infobip is now looking to change things by looking at the emerging behavioural trends of consumers. Today’s consumers want things to be faster, more efficient and personalised all while being online. The company is placing their focus on adapting Generative AI into its systems with the intent of providing customers with a more personalized experience shopping online akin to the experience they’ve become accustomed to offline.

Back to Basics – Interactions & Experiences Matter

“…It goes all back to the basics.” That is the overarching theme of the solutions that Infobip is developing. Miguel Turnbull, the Director of Strategic Partnerships at Infobip explains a fundamental shift in the paradigm of customer interactions, “The goal is to bring back personalization and the uniqueness of these interactions to a digital experience. So still, in the comfort of your phone, being able to have the same experience you would have if you physically went to a shop.”

IMG 20231013 100724 882
Infobip’s Executives at the recent panel discussion.

This could not be more true with the shift of consumers from buying offline to buying online. A phenomenon that was put into overdrive over the course of the recent pandemic. In fact, the business landscape has changed so drastically we’re seeing the re-emergence of experience-centric behaviours rather than choice and brand-driven ones.

George Ni, Regional Director of Partnerships and Alliances for APAC at Infobip explains, “It is about experiences as Miguel said, but it is also about timely responses meaning that I want it tomorrow, I want it now and how do I quickly get into a particular experience platform? It has evolved that it is no longer a single point-to-point service provision but a single point-to-multi-point or multi-point to multi-point service provision and this is what we call the ecosystem. Meaning that a vendor who must survive in this business today will be required to survive in this greater ecosystem.”

An Omnichannel Solution for a Multifaceted Problem

Infobip is developing solutions that will help businesses leverage business insights and interconnectivity. The mainstay of their offering – the Infobip exchange marketplace – empowers businesses to stay on the ball by democratising the marketplace and allowing businesses to more readily monetize their intellectual properties. Of course, with an open forum like the Infobip marketplace, businesses are also able to collaborate and develop solutions that can then be provisioned.

Infobip’s solution in assisting future partners or businesses in this era of change is by providing an Omnichannel Platform; A platform provides a range of services across channels seamlessly. Together with this, they have also created user-friendly stack automation tools known as SaaS (Software as a service) layers consisting of diverse building blocks or APIs that partners can easily incorporate into their platform.

Conversational Cloud with Generative AI in Forging Lasting Business-Customer Relationships

In leveraging these tools, brands and businesses will be able to leverage their insights to forge lasting relationships – albeit digitally – with their customers. In fact, according to Velid Begovic, Infobip’s Vice President of Revenue in APAC, the cornerstone of this lasting relationship is smoother, more thoughtful and efficient communication between brands and their audiences. This can be achieved by using an emerging technology called the conversational cloud.

Photo 2
Velid Begovic, Infobip’s Vice President of Revenue in APAC, expounded his views on the shift in paradigm and the emergence of the conversational cloud.

He explains, “The rise of conversational cloud, a set of cloud-based solutions facilitating business-customer interactions, is driven by the shift to mobile-first online experiences. Brands are moving beyond reactive social media use to adopt a proactive conversational strategy. WhatsApp for business is gaining traction, especially in regions like Malaysia. Brands are integrating Software as a Service (SaaS) solutions to extend conversations across various channels, including in-app, popular OTT platforms, and traditional communication channels. This shift reflects a broader transformation of transactions into conversations, emphasizing the importance of immediate and responsive communication. Brands embracing a conversational-first approach aim to provide a personalized and outstanding customer experience, setting the stage for success.”

We’re seeing an increase in the importance of these interactions. Platforms such as Meta’s Facebook and Instagram now rate pages and businesses on their responsiveness. While we can use chatbots, Generative AI and conversational cloud are the natural next steps in developing solutions that will allow businesses of any size to forge lasting relationships with their customers.

A Delicate Balance Between Customer Experience (CX) and Customer Service (CS)

It has become more apparent that customer service and customer experience go hand in hand. However, there needs to be a delicate balance between the two; one that is unique to each business but makes all the difference in a world where CX and CS go hand-in-hand. According to a recent McKinsey report, 71% of customers expect relevant and personalized attention from brands and are frustrated by not getting quality responses, especially through online engagements.

Infobip is looking to drive a shift in paradigm to alleviate and turn around the outcomes from these customer interactions. According to Turnbull, “The McKinsey report is unique, as we also have reports from our groups stating that 75% of people are tired of talking to robotised machines.”. He further explains, “In a world of abundant choices and rapid technological advancements, consumers’ impatience is fueled by the vast information and options available. Brands must adapt by promptly delivering information and responding to customer needs, the increasing pace of technological development, using the example of ChatGPT as a trend that gained widespread attention. This technology, integrated into their platform in collaboration with Microsoft, aims to provide a humanized experience through chatbots its why Infobip was the first to integrate their platform ChatGPT technology. By infusing personality into these automated solutions, brands can enhance the consumer-brand relationship. This personalized approach is crucial as brands compete fiercely for customer attention and loyalty.”

At The Edge of A Paradigm Shift, Poised to Lead

It comes as no surprise then that businesses will need to inevitably invest in technologies that will enhance and improve their CX. It would then be prudent for businesses to look at solutions that will not only provide short-term advantages but also long-term outcomes.

image 4
Source: Infobip

The Malaysian business landscape has already, albeit defiantly, tapped into this strategy. However, the nation still remains an early adopter of technologies which empower this strategy. This can be seen in both individual and large-scale aspects like governments and businesses. In fact, Malaysia’s speed in moving from a nation depending on cash to a cashless one demonstrates the nation’s willingness to adopt and adapt to technologies in day-to-day business systems.

While Infobip continues to deliver solutions in the form of data centres, SaaS stacks and even advisory, it falls to the businesses themselves to develop policies and approaches that will minimize exposure and keep potential threats at bay. With growing concern among businesses and the general public about data privacy, it would be prudent that businesses then make strides to deploy these technologies tactfully.

Cisco Unveils Webex AI Strategy: Bringing Collaboration to the Next Level with AI Augmentation

Cisco is bringing a whole load of AI features to its cloud collaboration platform, Webex. Its new strategy which focuses on using AI to enhance real-time audio and video communications is touted to change the way companies collaborate in a world that is embracing a hybrid model of work. Unlike traditional AI applications limited to text or documents, Cisco’s Webex leverages AI for audio and video to tackle everyday challenges, ensuring crystal-clear calls and meetings even with low bandwidth.

The Webex AI Assistant

In the largest way, Cisco is introducing AI as a digital personal assistant to help augment and boost productivity when using Webex. The Webex AI Assistant is a powerful tool designed to boost productivity and accuracy. This new AI Assistant will be integrated across the entire Webex portfolio, which includes the Webex Suite, Cisco Collaboration devices, Webex Contact Center, Webex Connect, and Webex Control Hub. This approach is already being tested by renowned companies like McLaren Racing and Team DSM.

webex ass hero jpg

The Webex AI Assistant will offer a range of capabilities that empower users and reduce IT workload. These features include:

  • Change Message Tone, which provides suggestions to improve messaging tone, format, and phrasing.
  • Suggested Responses for contact centre agents responding to customers on digital channels.
  • Meeting Summaries to help users catch up on missed meetings with easily digestible summaries.
  • Message Summaries to recap unread messages or spaces.
  • Slido Topic Summaries for virtual and hybrid events to navigate trending topics.

According to Jeetu Patel, Executive Vice President and General Manager of Cisco Security and Collaboration, “We’re at the tipping point of a new era of hybrid work, with AI holding the key to helping us bridge the gap and enable us all to work and communicate to our full potential.”

AI For Better Quality Conferencing with Webex’s Real-Time Media Models (RMMs), AI Codec & Super Resolution

Cisco is also bringing Real-Time Media Models (RMMs) to Webex. These models will provide rich context for human interactions during meetings. They will enhance audio and video quality, enabling features like people and object recognition, and action analytics such as movement and gestures. RMMs enable audio and video channels to provide context for text-based capabilities like meeting summaries and highlights.

For example, in the future, Webex could recognize when a participant leaves a meeting and capture meeting notes to bring them up to speed upon their return.

AI assistant overview

In addition, Cisco is also introducing AI Codecs to resolve audio quality challenges caused by network impairments. Whether you’re in a car, a hotel room, or a rural area with poor connectivity, this AI Codec aims to deliver crystal-clear audio by ensuring that the audio quality remains consistent regardless of network conditions. The AI Codecs also include speech enhancement functions like noise removal and bandwidth extension.

Webex employs machine learning techniques to enhance video quality through Super Resolution. Super Resolution, in terms that AMD and NVIDIA use is a super sampling of graphical data to create an image that is larger than the resolution intended and then downsampling it to meet the intended resolution. With technologies like DLSS and FidelityFX, this technology is able to deliver more detail even at lower resolutions. In Cisco’s case, it will be used to deliver high-definition video quality, regardless of varying bandwidth conditions.

Responsible AI Framework & Rollout

Cisco adheres to a Responsible AI Framework that prioritizes transparency, fairness, accountability, privacy, security, and reliability. The Webex AI strategy and AI Assistant capabilities will align with this framework.

These innovations are set to roll out at various stages in 2023. Cisco is committed to delivering the best AI experience through a combination of best-of-breed models, both commercial and open source, with a focus on security, privacy, and human rights.

Digitalization & Technology Touches the Textile & Fashion Industry

Digitalization is affecting more and more businesses, and fashion is no exception. Penjana Kapital Sdn Bhd and Sea Limited (Malaysia) recently worked together to put on Tech in Fashion, an event that showcased fashion-tech innovations.

Penjana CEO copy
Penjana CEO, Taufiq Iskandar, addressing the crowd at Tech in Fashion

Textile waste poses a big problem for the environment because old clothes end up in landfills. It is one of the problems that the fashion industry must wrestle with. However, the use of cutting-edge technology is changing the way people buy clothes and making it more environmentally friendly. Four businesses were chosen to show off their new ideas, which included making eco-friendly fabrics, improving the local textile ecosystem, and making affordable clothes for everyday use.

At the showcase, Kloth Circularity Malaysia, Nanotextile Sdn Bhd, Kualesa, and Oxwhite showed off how technology has helped them adapt to the times and stay successful. They also showcased sustainable practices during the “Pitch to Runway” workshop.

L R Founders from Oxwhite Kloth Nanotextile Kualesa
From left: Founders from Oxwhite, CK Chang; Kloth Circularity, Sarah Kedah; Nanotextile, Thomas Ong; & Kualesa, Haris Kamal.

When it comes to tackling waste, Sarah Kedah, Co-Founder of Kloth Circularity Malaysia, talked about how green technology can revolutionize the textile business. Kloth Circularity Malaysia turned old plastic bottles into valuable raw materials that can be used to make new clothes. By doing this, they have effectively made Kloth Circularity a part of the circular economy by creating a cycle of sustainability that will not only lessen waste but help with the economy as well.

With Generative AI (Gen AI) taking centre stage, it comes as no surprise that some companies have incorporated it into their workflows. Haris Kamal, Co-Founder and Chief Operating Officer, said that Kualesa is using Gen AI and large language models (LLM) to improve marketing efficiency and automate predictive personalised email processes to increase conversion rates.

Entrepreneurs in the fashion industry can do well in this changing world by adopting digitalization, technology, and new ideas. As a tech company and e-commerce enabler, Sea is dedicated to helping sellers on its subsidiary Shopee’s platform. It is widely accepted that buying behaviours are rapidly changing and it is no different for textiles and fashion.

[VMware Explore 2023] VMware Brings Data-Driven AI Automation to the Workspace Experience

The landscape of work is evolving rapidly, and technology is at the forefront of this transformation. To navigate the complexities of hybrid work, VMware has unveiled a series of innovative AI integrations within its Anywhere Workspace platform, an integral part of the VMware Cross-Cloud services portfolio. These integrations leverage the power of data, intelligence, and automation to enhance employee experience, bolster vulnerability management, and streamline application lifecycle management. In essence, VMware Anywhere Workspace is designed to provide a seamless and secure workspace accessible from any device or location.

steve johnson ZPOoDQc8yMw unsplash1
Photo by Steve Johnson on Unsplash

A Holistic Approach to Enhancing Employee Experience

VMware is a pioneer in harnessing data and automation to elevate the employee and IT experience. The latest enhancements include Insights and Playbooks that utilize expanded data sources and advanced machine learning algorithms to enhance the Digital Employee Experience (DEX). This broader access to data strengthens VMware Insights and enables more effective issue remediation.

One noteworthy addition is app performance scores, supplementing the existing experience scores for mobile devices, desktops, and virtual environments. This means that if a SaaS app experiences downtime, IT is immediately alerted, and employees are automatically informed, eliminating the need for cumbersome support tickets.

group of people gathered around wooden table
Photo by fauxels on Pexels.com

But it’s not just about providing more data to IT; it’s about empowering them to work smarter. VMware’s AI-driven Insights now incorporate anomaly detection, identifying potential experience issues for frontline devices and VDI environments, in addition to mobile and desktop setups. This latest announcement introduces Playbooks, enabling IT to create step-by-step remediation workflows for efficient incident resolution. Success rate analytics automate the resolution process over time.

George March, Manager of Digital Workspace and Development at USA Health, praised Workspace ONE intelligence for streamlining lifecycle management and enhancing security. Their roadmap includes implementing the ITSM connector, and with the addition of remediation playbooks, they anticipate further streamlining their help desk support teams’ workflows.

Partnering for Security and Manageability

End-to-end manageability and security for distributed workforces are paramount. VMware recognizes the importance of collaboration with best-of-breed partners to achieve these goals. To this end, VMware has expanded its partnership with Intel to create a cloud-native integration of Workspace ONE with Intel vPro®. This integration enables secure and remote device management directly from the cloud, eliminating the need for additional on-premises infrastructure and management software.

With this integration, IT teams gain below-the-OS vulnerability insights for vPro-powered devices, enhancing security. It also provides centralized visibility into these devices, accelerating patch remediation cycles for devices beyond office perimeters, even when they are powered off. This results in improved security and compliance, with higher patch saturation and minimal disruption to employee productivity.

Simplifying Virtual Environments with Modern App Management

Managing and delivering applications across various virtual environments has grown increasingly complex. Silos of legacy tools have compounded inefficiencies. VMware has introduced Apps on Demand, powered by VMware App Volumes, to address this challenge. It unifies app management and intelligently deploys apps to published app hosts or non-persistent desktop environments based on real-time app usage.

close up photo of gray laptop
Photo by Lukas on Pexels.com

Moreover, VMware is expanding App Volumes support to deliver apps on demand to persistent virtual desktops. This automation of app delivery streamlines processes with remarkable compatibility and cost savings. VMware App Volumes is the only solution capable of delivering and managing apps across multiple virtual desktop and app deployments.

Boeing’s Remarkable Hybrid Work Transformation

Boeing, a global leader in aerospace, leverages VMware Workspace ONE to support its extensive global workforce. Comprising 140,000 employees across the globe, Boeing’s workforce plays a crucial role in developing, manufacturing, and servicing aerospace and defence products.

Recognized as a ‘Hybrid Workforce Innovator,’ Boeing has utilized VMware Anywhere Workspace to enable its employees to work from anywhere globally. This transformation has not only improved the user experience but has also fortified security for devices and applications.

Kristina Ross, Boeing Workplace Solutions Director for Research & Technology, emphasized that Workspace ONE has streamlined their transition to modern management, enhanced scalability, and shifted their focus from infrastructure to business-facing solutions.

Atomicwork Launches with $11M Funding to Enhance Employee Support with AI

Atomicwork, a startup focused on improving the employee experience at work, has emerged from stealth mode with an $11 million seed funding round. Blume Ventures and Matrix Partners spearheaded the funding round, backed by Storm Ventures, Neon Fund, and notable angel investors.

Atomicwork Logo 1200px

For those who are not familiar with the startup scene, ‘stealth mode’ means that a startup company is launched with a certain level of confidentiality. Certain information about the business or products are usually kept confidential from competitors. 

Leverages AI to enhance employee experience

In a world where remote and office work coexist, Atomicwork deploys artificial intelligence (AI) to streamline employee interactions with various daily tools. The platform seamlessly integrates with platforms like Slack and Microsoft Teams. It also utilise conversational intelligence to automate support, service delivery, and operations on a large scale.

Atomicwork’s AI assistant, Atom, uses company processes and shared knowledge to help employees without human intervention. It aims to make things smoother for both employees and companies.

During their stealth phase, the Atomicwork team conducted a survey of leaders from mid-market businesses and large corporations. They found that 80% of the bosses were dissatisfied with their company’s worker experience. This has negatively impacting employee morale and productivity.

According to Atomicwork, this aligns with the 2022 industry studies from Willis Towers Watson (also known as WTW). The WTW study reveals that 92% of employers across sectors expressed intentions to invest in their employee experience over the next 3 years.

Aims to improve efficiency and productivity

Vijay Rayapati, CEO and Co-Founder of Atomicwork, highlighted that the company wants to help businesses provide a better employee experience with efficiency. Businesses can shift from just supporting employees to making them successful, aligning their productivity with business goals.

Atomicwork Founders

Founded in September 2022 by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar, Atomicwork boasts a team with a strong track record in the tech industry. Vijay, a SaaS veteran, previously led Minjar before its acquisition by Nutanix. On the other hand, Kiran and Parsuram played pivotal roles in taking Freshworks from startup to a publicly traded company in just over a decade.

Tech Solutions Executives Must Consider Levelling Up Their Team

This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

Today, integrating forward-thinking technology is not an option, but a key business strategy that touches nearly every part of a growing business. Not only do customers expect customized on-demand services, but employees do too.

According to recent research, nearly half (48.6%) of workers think using the right tech increases their productivity, and 35.8% say being equipped with appropriate technology helps make their job more flexible. Businesses small and large that want to take team creativity and productivity to the next level must leverage technology that can drive faster results and adapt to new trends in the market. It is imperative that enterprises harness modern technology such as mobile apps, AI-enabled services, and cloud automation as tools for their teams to help simplify or automate time-consuming day-to-day activities so they can focus on more challenging work.

Taking your team to the next level in our increasingly digitally driven world will require businesses to find a balance between implementing emerging tech for tasks that can be automated, and training their employees on how to provide personalized experiences for their clientele.

Here are the top three emerging technologies all business owners should have on their radar to scale their business efficiently.

Hi-speed Network Infrastructure

Slow and unstable connectivity is a major obstacle for a distributed workforce that is reliant on their PCs’ efficient technology to lead collaborative brainstorms, listen and engage during monthly planning meetings, and/or connect with team members during 1:1 meetings. Wifi 6E offers an advanced band connection needed for optimized work-from-home, online learning, live streaming, and faster speed for all your connected devices.  Emerging technologies like Wifi 6E will be instrumental in delivering high bandwidth, ultra-low latency connectivity and power to devices all over the world and will expand the landscape of solutions for businesses that want to grow.

ThinkPad X1

While devices must be faster and more functional, it is imperative that design and engineering teams also offer new possibilities of thinner and more flexible designs for employees on the go. For example, global PC manufacturers are designing unique laptops with extended battery life that allows you to work through the day uninterrupted—even with versatile usage modes on the go. The Lenovo ThinkPad X1 Carbon operating on Windows 11 Pro is a great laptop for employees, especially in the hybrid working world. Windows 11 is the most secure Windows ever. Businesses report a 58% drop in security incidents with Windows 11 Pro devices.1 Forward-thinking technology equipped with always-on always-connected capability will be key for business continuity.

Cloud Automation

Cloud automation is an easy entry point for many businesses that are looking to expedite their processes through tech-enabled automation. As data, apps and workloads shift to the cloud, it can improve day-to-day operations and workflow, helping small-to-medium business (SMB) owners in particular automate tasks such as scheduling appointments, content marketing management and tracking business expenses in one place. By freeing up some time with the help of automation solutions, leaders can help their team build skills to become more productive through various training programs or employee enrichment opportunities.  These are a few examples of how digital transformation can be harnessed to enable businesses of all sizes to achieve efficiency, productivity and smart collaboration.

By automating certain tasks, business owners will provide employees with more time to deliver thoughtful and creative work. However, the prospect of automation can create uncertainty, both regarding job security and changes to day-to-day tasks. To reduce these fears, it is essential to communicate with employees throughout the entire process. The main message to reinforce is, “Automation technology is being used to support staff, not replace their roles.” Through open communication and continuous learning, employees will be given plenty of enrichment opportunities and stay loyal and engaged in their work and their companies long-term success.

AI-Enabled Services and Products

AI-enabled services are now in our homes, cars and personal computing technology, and they can also play a role in helping businesses address common challenges such as staffing, security monitoring, finance management, personalization of services, and more.

Some workplaces have incorporated AI chatbots to provide employees with resources around the clock, adding convenience for those seeking answers to common questions about employee benefits, scheduling, insurance, vacation availability and sick time. In turn, by allowing some HR processes to be accomplished without human intervention, chatbots offer a better allocation of HR staff members’ time toward addressing more complex employee concerns.

In fact, companies that smartly adapt to incorporating AI-enabled services and products have a competitive advantage. AI and machine learning can enable targeted data analysis, so employees can do creative and social tasks that AI simply cannot. Not only can companies save money by using AI to do repetitive work, but teams are able to focus their skills on more innovative assignments and, therefore, be more productive.

Uplevel your business by being adaptable and strategic

To take your team and company to the next level, businesses must strategically implement the proper infrastructure, cloud automation and AI tools that will help their business scale. Today, businesses of all sizes require client and data center infrastructure that enables growth rather than restricts it. As technology rapidly evolves, businesses need the ability to integrate new technologies and workloads efficiently and seamlessly, often within resource, budget and capital restrictions. The best way to ensure your plan is suited for growth is to routinely check in with your team, evaluate your structure and ensure it is adaptable for the unforeseeable obstacles that come with running a successful business.

VMware Private AI Foundation with NVIDIA Looks To Enable Entreprises to Embrace Generative AI

VMware Inc. and NVIDIA (NASDAQ: NVDA) are expanding their strategic partnership. Their mission? To ready the multitude of enterprises dependent on VMware’s cloud infrastructure for the imminent generative AI era.

Generative AI, the driving force behind intelligent chatbots, assistants, search engines, and summarization tools, is revolutionizing industries. VMware Private AI Foundation with NVIDIA is designed to democratize this transformation. It offers an integrated solution, seamlessly combining generative AI software with NVIDIA’s advanced accelerated computing, all within VMware Cloud Foundation, optimized for AI applications.

VMware NVIDIA logos png

The synergy between generative AI and multi-cloud environments is profound. Enterprise data resides in various locations, including data centres, edge devices, and diverse cloud platforms. VMware and NVIDIA aim to empower enterprises to harness generative AI while preserving data privacy, ensuring security, and retaining control.

Enterprises are in a race to implement generative AI, with the potential to contribute up to a staggering $4.4 trillion annually to the global economy. VMware Private AI Foundation with NVIDIA is stepping in to empower them to expedite this journey. It enables enterprises to customize large language models (LLMs), construct secure and private models for internal use, offer generative AI as a service, and scale inference workloads securely.

With emerging concerns surrounding data privacy and security with deploying Generative AI tools like ChatGPT at an organisational level, VMware Private AI Foundation with NVIDIA empowers organizations to use the full capabilities of Generative AI without the worry of data leaks. Enterprises can deploy AI services close to their data, safeguarding data privacy and ensuring secure access.

austin distel uLnmmE8Y0E4 unsplash

It also provides them with diverse options for constructing and running models, including leading OEM hardware configurations without ruling out the potential integration with public clouds. This choice doesn’t come at the expense of performance with NVIDIA’s accelerated infrastructure. It promises performance equal to or even surpassing bare-metal solutions.

When enterprises are ready to scale, they can do so seamlessly and without much hassle. GPU scaling optimizations in virtualized environments facilitate the efficient scaling of AI workloads across multiple nodes. Scaling and implementation costs can also be minimized through VMware Private AI Foundation with NVIDIA. This is thanks to resource optimization and a shared resource environment fostered by the platform. In fact, the platform is built with fast prototyping capabilities with pre-installed frameworks and libraries allowing enterprises to fail quickly and achieve development milestones at an accelerated rate.

Aside from this, the platform will be deployed on performance-optimized NVMe storage and GPUDirect® storage over RDMA for seamless data transfer. Networking performance is also sustained and accelerated with deep integration between vSphere and NVIDIA NVSwitch™ technology ensuring efficient multi-GPU execution.

The platform integrates NVIDIA NeMo, a cloud-native framework simplifying the creation, customization, and deployment of generative AI models. NeMo offers customization frameworks, guardrail toolkits, data curation tools, and pre-trained models. It provides enterprises with an efficient, cost-effective, and expeditious path to adopting generative AI. For production deployment, NeMo leverages TensorRT for Large Language Models (TRT-LLM), optimizing inference performance on the latest LLMs on NVIDIA GPUs.

cables connected on server
Photo by Brett Sayles on Pexels.com

VMware Private AI Foundation with NVIDIA receives robust support from Dell Technologies, Hewlett Packard Enterprise, and Lenovo. These partners will offer systems equipped with NVIDIA L40S GPUs, NVIDIA BlueField®-3 DPUs, and NVIDIA ConnectX®-7 SmartNICs. These components will supercharge enterprise LLM customization and inference workloads.

VMware aims to release VMware Private AI Foundation with NVIDIA in early 2024, marking the continuation of a decade-long partnership that has optimized VMware’s cloud infrastructure to run NVIDIA AI Enterprise with the performance of bare metal.

Alibaba Cloud Unveils Open-Source AI Models for Understanding Images and Text

Alibaba Cloud has recently introduced two open-source large vision language models: the Qwen-VL and the Qwen-VL-Chat. These models are designed to understand both images and text, making them versatile tools for various tasks in both English and Chinese.

Qwen-VL understands images and texts

The Qwen-VL is an extension of Alibaba Cloud’s own AI Chatbot, Tongyi Qianwen and is capable of comprehending image inputs and text prompts. It works like a smart assistant that can look at pictures and answer open-ended questions about them.

Alibaba Cloud stated Qwen-VL is capable of handling higher-resolution image inputs compared to other open-source models. It can also engage in various visual language tasks, including captioning, question answering, and object detection in pictures.

Qwen-VL-Chat can perform creative tasks

On the other hand, Qwen-VL-Chat takes things a step further by enabling complex interactions. It can perform creative tasks like writing poetry and stories based on input images, summarising the content of multiple pictures, and solving math problems displayed in images.

According to benchmark tests conducted by Alibaba Cloud, Qwen-VL-Chat excels in text-image dialogue and able to answer questions in both Chinese and English

media

Both open-source models are accessible globally

This is exciting news to the world because Alibaba Cloud is sharing these models with researchers and academic institutions worldwide. Alibaba Cloud made the code, weights, and documentation available for free.

This means more people can use these models for various tasks. Companies with over 100 million monthly active users can also request a licence for commercial use.

These models have the potential to change how we interact with images online. For example, they could assist visually impaired individuals with online shopping by describing products in images.

For more detailed information, you can read the full story on Alizila and find additional details about Qwen-VL and Qwen-VL-Chat on ModelScope, HuggingFace, and GitHub pages. The research paper detailing the model is also available here.

Meta Empowers Businesses to Leverage AI & Insights for Business Messaging

There’s no denying that businesses that fail to engage with their customers are doomed to stagnate and eventually die. As a matter of fact, Meta reports that over 1B people are regularly engaging with businesses on Meta platforms. This number isn’t industry specific either, it covers over 55% of every industry.

Meta Business Messaging 2
Source: Meta Malaysia

Meta continues to innovate on its platforms to allow businesses to leverage them to drive business objectives. Platforms like WhatsApp, Instagram and Facebook continue to be some of the most valuable touchpoints for businesses as it brings a mix of familiarity and proximity to both sides. It also allows businesses to leverage these aspects to build a persona and personality to better relate to its target audience. Recognising these factors, Meta has continually been innovating to allow businesses to leverage its platforms and the latest in technologies that complement them.

Leveraging AI to Ensure Platform Safety and Innovate to Empower Businesses

The latest to join the suite of tools is Artificial Intelligence. That’s not to say that Meta hasn’t used AI before. In fact, Facebook integrated AI into its timeline back in 2006. However, with the surge in interest when it comes to Generative AI, it is quickly becoming more apparent that we are indeed in AI 2.0.

Meta Business Messaging 1
Source: Meta Malaysia

Using the new advances in AI technology, Meta has quickly adapted to address newer trends and incorporate these advances to drive better results with less data. This also comes in the wake of a growing number of regions and countries clamping down on data privacy and security. The incorporation of Machine Learning algorithms and newer AI 2.0 advancements have led to 82% of hate speech being removed through automated means on platforms like Instagram and Facebook.

Meta is also implementing new algorithms that are created to use less data to deliver comparable or better results for businesses. To date, these algorithms have delivered a 20% increase in conversions for businesses leveraging them. With these algorithm’s working in the background, it falls to businesses to leverage them to drive business outcomes.

Business Messaging & Continuing the Customer Journey on Meta Platforms

As AI continues to become a deeply integrated factor for business continuity, we have to know and use the tools – paid or otherwise – that will not only allow for better outcomes but also help create a better customer experience.

Meta Business Messaging 3
Source: Meta Malaysia

Meta’s Business Suite and Ads Manager are continually being updated with tools that integrate AI technology to drive better business outcomes. One such tool is Meta’s Creative+ option which appears when you post content to your page. This feature allows you to test up to 4 different creatives to determine which delivers the best results.

Using features like this, businesses are able to extend their reach while keeping costs down. It also allows businesses to leverage the familiarity of the platforms to drive customer loyalty through business messaging. This comes in addition to AI-assisted product discovery with more broadly, AI-determined audiences for better conversions. AI-assisted determination also can help leverage behavioural data to optimise touchpoints based on customer behaviour.

This data can also be used to create chatbots that allow businesses to interact with customers more effectively. These chatbots can be built to suit the unique needs of businesses while still allowing for the flexibility for humans to jump in at any time.

One of the most important things to pay attention to is the trends that are emerging and continually shifting. These trends play a significant role in determining the combination of tools that will fit business needs. More importantly, it will also help determine the best approach for success on Meta’s platforms.

Firefly A friendly futuristic humanoid robot interacting with a floating digital interface with bu1

Meta shared a study on McDonald’s Malaysia leveraged the fact that there is an increasing number of users spending more time-consuming video content on Facebook and Instagram to be the driving force behind their recruitment campaign. Using reels available on Facebook and Instagram, the company was able to communicate the experience of being an employee at a McDonald’s outlet. Of course, the reels produced naturally embellished the experience with some fictional elements to generate interest and convey the business’s policies. This cornerstone content allowed McDonald’s to communicate directly to their target audience – Gen Z.

This falls in line with Meta’s own data which shows that more than 50% of time spent on Facebook and Instagram is spent consuming video content. This includes long-form videos, reels and even stories. In fact, reels may be the best touch point with over 200 Billion plays per day.

Meta’s Just Getting Started with AI 2.0 and Businesses Need to Start Leveraging It Now

It’s only the tip of the iceberg of how AI 2.0 will be impacting our world when it comes to creating consumer journeys, continuing Business Messaging and even creating content. Meta has already announced AI efforts like LLaMA which will no doubt factor into new tools that will come to its platforms in the future.

This will also entail businesses needing to deal with scams head-on hand in hand with regulators and companies like Meta. Meta is already working on identity verifications which will be more widely available to users as the year progresses. However, the company has yet to announce the same verification measures for businesses but we have it on good authority that it will be coming soon.