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PR Newswire

First AI to Refine Medical Coding by Exploring Therapeutic Data

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SAN FRANCISCO, June 2, 2022 /PRNewswire/ — Medical AI start-up Aesop Technology announced a new partnership that made their new product, DxPrime, available in the Olive Library. DxPrime provides physicians and clinical documentation improvement (CDI) teams with information about missing and wrongly coded diagnoses and procedures to correct the patient’s chart in just a few clicks. It makes completing discharge summaries, prioritizing work for CDI teams, and medical coding much easier, faster, and less error-prone.

If the patient record is incorrect, you cannot code correctly.

Completeness, precision, and validity of medical documentation are critical for all healthcare stakeholders. Without correct patient records, patients could receive improper discharge instructions and a sub-optimal continuum of care. Providers also can struggle to estimate the length of stay and code insurance claims correctly, resulting in denials and loss of revenue.

Approximately 10% of inpatient claims are denied, of which more than 85% (or about $35 billion) result in unnecessary losses. Many of these denials occur because of errors in the patient record that occur upstream from the claims process. Diagnosis input errors are difficult for physicians to avoid because the knowledge of coding systems is different from what they need to learn to provide great patient care. Modern medicine’s complexity has caused 14,400 diseases to be included in ICD-10, further classified into 68,000 ICD-10-CM and 87,000 ICD-10-PCS codes.

“Physicians, CDI team, and coders have to spend a lot of time poring through medical records to find the key clinical diagnoses among the vast amount of information available,” said Jim Long, CEO of AESOP. “After that, they have to follow a series of inefficient steps on the computer to complete the input process, and search functionality for ICD codes often is not helpful. The whole process is complex, time-consuming, and error-prone.

When the physicians input the improper diagnosis, it also has downstream implications. When using DxPrime, we have helped physicians often notice they did not correctly code complications such as urinary tract infections and respiratory failure. By assisting them in inputting the proper diagnoses, our partners have seen an increase in revenue of 5-10% per inpatient.”

State-of-the-art machine learning assisted physician data entry.

DxPrime provides high-quality suggestions to support physician data entry based on a machine learning model (published in the Healthcare journal) that has been run on top of data from 3.2 Billion patient visits, including vast amounts of structured information. It allows DxPrime to use items from the patient record like lab test results and medications ordered when predicting a diagnosis.

This comprehensive model utilizes artificial intelligence to efficiently compensate for traditional CDSS and NLP weaknesses to find correct or missed diagnoses.

About Aesop Technology

Aesop Technology develops AI-powered technology to enhance patient safety and medical coding quality.

Contact
Jeremiah Scholl, CPO & Co-founder
hi@aesoptek.com
T: +1 415-818-0633
www.aesoptek.com

Cision View original content:https://www.prnewswire.com/news-releases/first-ai-to-refine-medical-coding-by-exploring-therapeutic-data-301559368.html

PR Newswire

AUTOCRYPT closes Series B with $25.5 million to expand V2X and in-vehicle systems security for intelligent transport

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SEOUL, South Korea, May 26, 2022 /PRNewswire/ — AUTOCRYPT, a leading secure mobility and V2X communications company, has raised a $25.5 million Series B round, with post-money valuation of $120 million. Leading backers included Korea Asset Investment Securities, Ulmus Investment, BSK Investment, Shinhan Venture Investments, JB Asset Management, STIC Ventures, Pathfinder H, and Hyundai Venture Investment. 

In 2020, the company closed its Series A round with $15 million and began its Series B round in late 2021 with the goal to expand its V2X offerings globally. Establishing subsidiaries in Toronto, Canada and Munich, Germany, AUTOCRYPT is quickly growing its foothold in Europe and North America, with plans to open its Singapore office later this year.  

CEO and co-Founder Daniel ES Kim said in a statement regarding the funding round, “We’re proud of AUTOCRYPT’s progressive growth, and believe the investments are a reflection of the tremendous amounts of effort we have put into cultivating relationships in this rapidly changing industry of connected mobility.”  

Kim continued regarding AUTOCRYPT’s plans for the next year, remarking, “We believe secure V2X will be the key to wider adoption of autonomous driving – this means implementing secure V2X connectivity in not just vehicles, but roads, infrastructure, but also pedestrian devices.” Kim refers to AutoCrypt SCMS, a tri-standard compliant PKI for message verification across all types of end-entities in the V2X environment. 

AUTOCRYPT is currently in talks with several public agencies across the globe to implement its V2X security and SCMS for C-ITS projects. AUTOCRYPT already manages security and PKI for all C-ITS projects on the Korean peninsula. 

Besides its advancements in V2X security, AUTOCRYPT has also added Security Analyzer™ and Security Fuzzer™ to its in-vehicle systems security solution. Security Analyzer is an SBOM-based software vulnerability analysis platform, protecting vehicle software throughout its entire lifecycle, while Security Fuzzer effectively detects software flaws through smart fuzzing. Both tools are essential for today’s increasingly software-oriented E/E architecture. The company also plans to showcase its newest Plug&Charge (PnC) and EV-related offerings in Oslo at the 2022 International Electric Vehicle Symposium & Exhibition (EVS35).  

About AUTOCRYPT 

AUTOCRYPT is the leading player in automotive and smart mobility technologies, paving the way for C-ITS and autonomous driving through a multi-layered, holistic approach. Through security solutions for V2X, V2G (including PnC security), in-vehicle systems, and fleet management, AUTOCRYPT ensures that security is prioritized before vehicles hit the road. For more information, contact global@autocrypt.io.

PR Newswire

European business communications provider Dstny acquires Tactful AI to accelerate its position in the Customer Experience Platform market.

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The acquisition takes Dstny to the next level in customer engagement, enabling companies to employ Artificial Intelligence and data in their customer experience operations with minimum effort.

BRUSSELS, May 25, 2022 /PRNewswire/ — Dstny, the European leader in business communications, announced the acquisition of Tactful AI, a technology start-up based in the UK and Egypt, that provides a cutting-edge intelligent customer experience platform. The acquisition extends Dstny’s products portfolio and helps companies enhance customer engagement operations across modern digital and traditional voice channels.

“With Tactful onboard, we are not only strengthening ourselves with next-generation Customer Engagement technology, we are also adding an excellent team to our group,” says Daan De Wever, CEO Dstny Group.

As competition increases, businesses are competing mainly on customer experience. Tactful’s Unified Customer Experience Platform (UCX) is an AI and data-centric solution that empowers business users to manage, engage, and understand the customer journey across multiple touchpoints. It includes a complete omnichannel digital contact centre, multilingual conversational chatbots, and conversational analytics.

“Tactful and Dstny share the same vision to bring employees and customers together through interactive communications tools.  We both believe we can positively impact people’s lives even better together. By joining Dstny, we are excited to accelerate our go-to-market strategy and bring even more value to our customers,” Mohamed Elmasry, co-founder, and CEO of Tactful AI. 

With the out of the box, no-code AI-powered automation engine, any organisation can employ AI and data in their customer experience operations with minimum effort regardless of its technical capacity.

“Our M&A strategy is all about product and revenue synergies, not cost synergies like you often see elsewhere. In that way, we grow faster as joint companies, and our customers get access to more and better products much faster. Tactful is a perfect match in every way, and we are excited to start working together,” says Chris Parker, Dstny Group.

For further information
Christian Hed – CMO Dstny
Email: christian.hed@dstny.com 
Tel: +46707187603

About Dstny
Dstny is a leading European provider of cloud-based Business Communications. The company aims to simplify the everyday lives of more than 2,3 million users today: the interactive tools in Business Communications are delivered as–a-service and bring employees and customers together across all communication formats (voice, video, chat, and other).

The Dstny tools are natively mobile-first, locally adaptable, easy to use, and easy to integrate, for companies, partners, and service providers. By combining innovative technology with close relationships with partners and service providers, and with strong local teams, Dstny can deliver the best possible user experience and make the latest applications accessible to companies across Europe.

Headquartered in Brussels, Dstny has 800 employees in 7 European countries (Belgium, Netherlands, France, Germany, Sweden, Denmark, UK) and an annual turnover of nearly €190 million in 2021.

More info: www.dstny.com

About Tactful

Tactful is a leading and private technology company based in the UK, with a presence in EMEA. Tactful offers omnichannel and AI-powered customer experience software to help businesses thrive by enabling meaningful and effective engagement with their customers across touchpoints. Tactful UCX is a comprehensive customer experience platform that incorporates all technologies and tools businesses need to deliver the best customer experience, reduce costs, and boost customer loyalty and sales.

More info: www.tactful.ai

PR Newswire

HyperSense named in 2022 Gartner® Market Guide for Multipersona Data Science and Machine Learning Platforms

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Subex listed as a Representative Vendor in the report

BENGALURU, India, May 23, 2022 /PRNewswire/ — Subex, a pioneer in the space of Digital Trust, has been named in 2022 Gartner® Market Guide for Multipersona Data Science and Machine Learning Platforms (DSML). Through HyperSense, Subex has been listed as a Representative Vendor in the report.

According to this Market Guide for Multipersona Data Science and Machine Learning Platforms, “Data science and machine learning are evolving rapidly with key trends such as augmentation and democratization. To support the needs of an increasingly diverse group of technical and nontechnical roles, data and analytics leaders should apply multipersona DSML platforms.

“We believe that it is encouraging to be acknowledged by Gartner in this Market Guide for Multipersona Data Science and Machine Learning Platforms. HyperSense AI was conceptualized with an objective to democratize the use of Artificial Intelligence within the enterprise, starting with the telecom ecosystem. It helps enterprises leverage AI across their data value chain through a combination of no-code AI, AutoML and MLOps,” said Rohit Maheshwari, Head of Strategy and Products at Subex.

This report recognition comes on the heels of Subex being named as a representative vendor in 2022 Gartner Market Guide on AI in CSP Customer and Business Operations, through HyperSense.

Source: Gartner, Market Guide for Multipersona Data Science and Machine Learning Platforms, Pieter den Hamer, Carlie Idoine, Erick Brethenoux, Peter Krensky, Afraz Jaffri, Shubhangi Vashisth, Farhan Choudhary, Sumit Agarwal, Alexander Linden, 2nd May 2022 Gartner, “Market Guide for AI in CSP Customer and Business Operations”, Pulkit Pandey, Amresh Nandan, 25 April 2022

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Subex

Subex is a pioneer in enabling Digital Trust for businesses across the globe. 

Founded in 1994, Subex helps its customers maximize their revenues and profitability. With a legacy of having served the market through world-class solutions for business optimization and analytics, Subex is now leading the way by enabling all-round Digital Trust in the business ecosystems of its customers. Focusing on risk mitigation, security, predictability, and intelligence, Subex helps businesses embrace disruptive changes and succeed with confidence in creating a secure digital world for their customers.

Through HyperSense, an end-to-end AI Orchestration platform, Subex empowers communications service providers and enterprise customers to make faster, better decisions by leveraging Artificial Intelligence (AI) analytics across the data value chain. The solution allows users without coding knowledge to easily aggregate data from disparate sources, turn data into insights by building, interpreting and tuning AI models, and effortlessly share their findings across the organisation, all on a no-code platform.

Subex also offers scalable Managed Services and Business Consulting services. Subex has more than 300 installations across 90+ countries. For more information, visit www.subex.com.

Contact: 

Sandeep Banga
+91 080 6659 4157
Sandeep.banga@subex.com

PR Newswire

Changhong Ranked Among China’s Top 50 Intelligent Manufacturing Enterprises

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  • Its advanced 5G+Industrial Internet intelligent production line was a key factor in driving the inclusion in the coveted list

MIANYANG, China, May 13, 2022 /PRNewswire/ — Changhong, a top Chinese electrical household appliance maker, has recently been selected to enter China’s Top 50 Intelligent Manufacturing Enterprises list for its advanced 5G+Industrial Internet intelligent production line. The list was jointly released by CIWEEK (a publication of the Chinese Academy of Sciences), eNet Research Institute and De Ben Management Consulting.

Changhong 5A smart factory
Changhong 5A smart factory

In 2020, China’s first 5G+Industrial Internet production line was put into operation at Changhong’s smart display factory. It is one of the most advanced mass customization production lines for smart TVs in the country, enabling the integration of each step into one seamless workflow: planning, process, procurement, materials and finished products, all of which is facilitated through the monitoring and management of the entire production process via industrial equipment control systems.

In the same year, Changhong’s modular smart manufacturing center outside of China was established. Equipped with an information system bringing together an IoT cloud platform, big data, artificial intelligence, and other support technologies, the center serves as an industry-leading efficient, flexible and smart manufacturing system that supports mass customization of the final product. This marks Changhong’s successful transformation into an intelligent manufacturer.

Changhong began exploring markets outside of China In 1998. Following the establishment of its TV and air conditioning factory in Indonesia in 2000, Changhong opened its Czech Republic plant in 2005, becoming the first Chinese home appliance company to invest independently in Europe. In 2011, Changhong formed a strategic partnership with RUBA Group, Pakistan’s largest home appliance distributor, to establish Changhong RUBA Company and launch a joint venture to build a product line of TVs, refrigerators, and air conditioners, realizing the layout of a full range of home appliance production lines in Pakistan. In 2020, Changhong completed the installation and commissioning of new automated lines, as well as trial production tests, at its major overseas manufacturing bases, significantly improving factory capacity and efficiency.

Over the past decades, Changhong has accomplished a full blossoming of its products, manufacturing, technologies, and brands through a combination of internal and external efforts. So far, it has established 13 subsidiaries, three R&D centers, and five production bases overseas.

Looking ahead, with the goal of joining the World Economic Forum’s Global Lighthouse Network, Changhong intends to expand its presence into upstream and downstream value chains, such as refrigerator compressors and big data storage, while preserving its dominance in core products such as TVs, refrigerators, and air conditioners. By pushing the boundaries of key and core technologies, consolidating intelligent manufacturing and connecting it to both intelligent trading and intelligent R&D, then leveraging these new technologies to transform business operations, product development, production, quality management and consumer services, Changhong is redefining the future of intelligent manufacturing. It will be one characterized by enhancements in efficiency, energy conservation, emissions reduction, and business optimization.

PR Newswire

Globalization Partners’ Global Employment Platform™ Honored by Fast Company’s 2022 World Changing Ideas Awards

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Recognition comes on the heels of exponential growth and momentum for the company as it leads the future of work

BOSTON, May 3, 2022 /PRNewswire/ — Globalization Partners, the leading Global Employment Platform™ that makes it fast, simple, and compliant for companies to hire anyone, anywhere — today announced it was recognized with an honorable mention by Fast Company as a 2022 World Changing Idea. The Fast Company awards honor clean technology, innovative corporate initiatives, brave new designs for cities and buildings, and other creative works that are supporting the growth of positive social innovation, tackling social inequality, climate change, and public health crises.  

Globalization Partners Honored as a Fast Company World Changing Idea
Globalization Partners Honored as a Fast Company World Changing Idea

Globalization Partners is paving the way for a democratized, global workforce – breaking down borders and barriers that exist between companies and the global talent pool. The company established the Employer of Record category, pioneering the industry’s first technology for companies to hire and source talent efficiently and ethically anywhere in the world as quickly and easily as they’d hire talent locally. G-P recently announced $200 million funding which will drive further growth and product innovation to meet the increasing needs of customers around the globe.

“Companies are increasingly employing virtual talent — and realizing, in the process, that talent need not be constrained by nationalistic boundaries,” said Bob Cahill, CEO of Globalization Partners. “We’re thrilled to be on the forefront of innovation for the future of work when hiring international talent and encountering international markets comprise the rule and not the exception for competitive businesses— democratizing opportunities around the world.”

The Globalization Partners platform enables companies of any size to expand internationally in days and provides talent with access to a world of opportunities. Families and even communities can stay intact. Smaller companies can better compete at scale with larger incumbents. And companies can gain access to the best talent no matter where they are in the world while also realizing the benefit of globally distributed teams.

Globalization Partners’ secure, easy-to-use software includes features like an Employee Benefits Dashboard, which makes it simple and mandatory to select competitive benefits anywhere in the world. It is augmented by best-in-class HR and legal experts that provide local in-country expertise for 187 counties globally ensuring compliance and that local customs and sensitivities are considered.

A panel of eminent Fast Company editors and reporters selected winners, finalists, and honorable mentions from a pool of more than 2,997 entries across transportation, education, food, politics, technology, health, social justice, and more. In addition, several new categories have been added this year including climate, nature, water, and workplace. The 2022 awards feature entries from across the globe, from Switzerland to Hong Kong to Australia.

“We are consistently inspired by the novelty and creativity that people are applying to solve some of our society’s most pressing problems, from shelter to the climate crisis. Fast Company relishes its role in amplifying important, innovative work to address big challenges,” says David Lidsky, interim editor-in-chief of Fast Company. “Our journalists have identified some of the most ingenious initiatives to launch since the start of 2021, which we hope will both have a meaningful impact and lead others to join in being part of the solution.”

About Globalization Partners 
Hire international talent quickly and easily. Use our AI-driven, automated, Global Employment Platform™ supported by our in-house, worldwide HR experts. Trust the named industry leader that consistently attains 98 percent customer satisfaction ratings. Globalization Partners: Succeed Faster.

To learn more, please visit: globalization-partners.com or connect with us via Twitter, LinkedIn, Facebook, or check out our Blog.

About the World Changing Ideas Awards

World Changing Ideas is one of Fast Company‘s major annual awards programs and is focused on social good, seeking to elevate finished products and brave concepts that make the world better. A panel of judges from across sectors choose winners, finalists, and honorable mentions based on feasibility and the potential for impact. With the goals of awarding ingenuity and fostering innovation, Fast Company draws attention to ideas with great potential and helps them expand their reach to inspire more people to start working on solving the problems that affect us all.

Media Contact:
Karen Pantinas
Globalization Partners
kpantinas@globalization-partners.com 

PR Newswire

Crystal International Steps Up Systems Transformation & Productivity with SAP Solutions

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HONG KONG, April 25, 2022 /PRNewswire/ — Crystal International Group, a global leader in apparel manufacturing headquartered in Hong Kong, is leveraging an array of SAP solutions to power its journey to become a future-enabled Intelligent Enterprise. Throughout its end-to-end business processes, spanning operations in multiple regions, Crystal has embedded SAP’s solutions to power its product lifecycle management, enterprise resource planning, finance, human resources and manufacturing functions, data management system, analytics and automation. These deployments have enabled Crystal to enhance product customization, shorten delivery timeframes and optimize order fulfillment.

SAP solutions have been supporting Crystal for over two decades. From the early adoption of SAP ERP systems to its latest iteration SAP S/4HANA Cloud, Crystal is progressing to accelerate the systems transformation of its vertical apparel business with SAP S/4HANA for Fashion and Vertical Business, SAP S/4HANA Finance, SAP Intelligent Robotic Process Automation, SAP Manufacturing Execution, SAP Manufacturing Integration and Intelligence, SAP Analytics Cloud, SAP Business Technology Platform and SAP SuccessFactors.

By standardizing, simplifying and automating business processes, SAP solutions have optimized the company’s apparel manufacturing capacity to increase yields and minimize waste. As a result, Crystal’s aggregate business outcomes generated by these deployments include a 140% productivity improvement and a 21% revenue increment year-on-year in 2021, with order fulfillment efficiency boosted by 19%.

“Serving some of the world’s most well-known fashion brands, we run our operations at speed to capture ever-changing market opportunities and drive business growth,” said Karl Ting, IS, General Manager, Corporate Information Services, Crystal Group. “For more than 20 years, SAP’s dynamic solutions have helped us design, build and operate on a global scale, most recently enabling us to co-create with customers and optimize our multi-country manufacturing platform with SAP S/4HANA. This transformation has set us on the path to becoming an Intelligent Enterprise, and we look forward to continuing on this promising trajectory with SAP as our trusted partner.”

In addition, SAP solutions have enabled Crystal to integrate various production systems into one centralized platform for efficiency and innovation. By integrating data sources from different factories and locations across its entire operation, Crystal’s decision-makers can responsively help customers achieve unique product specifications with data-powered visibility and business intelligence. Meanwhile, Crystal continues to customize and automate manufacturing processes and workflows to optimize operations and costs, enhancing efficiency while reducing raw material consumption and waste discharge.

Rajni Sharma, Managing Director, SAP Hong Kong, said, “The global apparel industry is in a whirlwind of transformation, and success is defined by digital readiness, operational efficiency and cost-effectiveness. Apparel manufacturers are confronting a multitude of challenges from resource management and product customization, to increasing costs and ever shorter delivery timelines – all of these mean the industry must push the envelope to a level never seen before. SAP has a host of software products to support companies like Crystal to optimize their entire operation, including design, manufacturing, and order fulfillment. We look forward to enabling customers to generate insights from operational data for better decision-making, improved workflow and increased automation.”

Crystal plans to deploy SAP Manufacturing Execution / Manufacturing Integration and Intelligence applications soon. After that, its next significant step will be leveraging scalable AI technologies and machine learning applications to further accelerate systems transformation to strengthen business resilience.

About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com/hk.  

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2021 Annual Report on Form 20-F.

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PR Newswire

Databricks Announces Lakehouse Offering for Customers in the Media and Entertainment Industries

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The Databricks Lakehouse for Media and Entertainment launches with early support from AWS, Cognizant, Fivetran, Labelbox and Lovelytics

SAN FRANCISCO, April 21, 2022 /PRNewswire/ — Databricks, the Data and AI company and pioneer of the data lakehouse paradigm, today launched the first lakehouse platform for data-driven businesses in the media and entertainment industry. The Lakehouse for Media & Entertainment enables organizations across the media ecosystem to deliver better data and AI outcomes for consumers, advertisers and media partners with a single and collaborative platform for data, analytics and AI. Early adopters include Databricks customers like Acxiom, Warner Bros. Discovery, and SEGA. Databricks is also working with Amazon Web Services (AWS) and industry partners like Cognizant, Fivetran, Labelbox and Lovelytics.

With use case accelerators, custom Brickbuilder Solutions and a robust partner ecosystem, businesses will be able to deliver a personalized consumer experience, prepare for consumer analytics at scale, and empower greater collaboration and secure data sharing among media teams. The Lakehouse for Media and Entertainment incorporates data solutions and use-case accelerators for critical industry use cases like AI-driven recommendation engines, customer lifetime value and churn, quality of experience, community toxicity analysis, advertising optimization and more.

With Databricks, organizations can leverage all of their data to build a holistic view of their audience and advertisers, make real-time decisions and drive innovation with advanced analytics. With support for real-time analytics, business intelligence (BI), and powerful AI capabilities on all data types, Databricks enables media organizations to use all of their data – including images, video and other unstructured data types – to develop a holistic understanding of their customers.

“Lakehouse for Media and Entertainment is central to how we engage with players and streamline our data science function here at SEGA. The lakehouse platform means that data sets are available all in one centralized environment, enabling us to track key metrics to create more personalized experiences for players, drive community activities and to build our own machine learning algorithm to tailor games to our players. ” – Felix Baker, Manager, Data Services, SEGA Europe.

“With Databricks’ Lakehouse Platform on AWS, Warner Bros. Discovery is powering the future of content discovery and audience experiences. By leveraging data to better predict consumer behavior and provide personalized content recommendations in real-time, we are able to customize the viewer experience and improve overall engagement for our customers.” – Martin Ma, Group VP, Engineering at Warner Bros. Discovery.

“With a suite of data tools powered by Databricks and AWS, Acxiom is building data-driven strategies for clients that address the full marketing tech ecosystem and are designed to deliver actionable results that drive business impact. ” — David Skinner, Chief Strategy Officer, Acxiom.

“Being able to deliver more value through big data, analytics and AI is one of the top focus areas for media and entertainment organizations around the globe. We are delighted to support Databricks’ Lakehouse for Media and Entertainment on AWS, which will help customers produce smarter consumer experiences, better advertiser outcomes and an enhanced content lifecycle through the power of data.” – Marc Aldrich, General Manager, Global Media & Entertainment at AWS

“Databricks is partnered with Cognizant to connect CSPs, content owners and OTT platform owners with extensive viewer experience insights, device usage and contextual awareness in real-time utilizing modern AIops capabilities. It unleashes advanced ad targeting, personalization and service enhancement based on aggregation en-masse not possible with single-purpose QoE solutions in the market.” — Tiran Dagan, Cognizant’s CDO and Industry Head for CMT.

Powerful industry solutions customized for the data lakehouse

Designed to jumpstart the analytics process, Lakehouse for Media & Entertainment Solution Accelerators offer a blueprint of data analytics and machine learning use cases and best practices to save weeks or months of development time for an organization’s data engineers and data scientists. Popular solution accelerators pre-built for Databricks customers across the media and entertainment industry include:

  • Recommendation Engines: Create more personalized experiences for customers with AI-powered content recommendations that drive engagement and monetization opportunities.
  • Customer Lifetime Value (CLV): Easily identify and better understand the most valuable customers with CLV models that focus on spending patterns and retention to help guide better marketing investments and product development choices.
  • Streaming Quality of Service: Increase viewer retention and analyze both streaming and batch data sets to ensure a performant streaming content experience that drives engagement and loyalty.
  • Toxicity Detection for Gaming: Cultivate healthier gaming communities by leveraging natural language processing for the real-time detection of toxic language from in-game user comments and chats.

Databricks Partners deliver deeper functionality for M&E customers

Along with AWS and consulting partners like Cognizant and Lovelytics are accelerating the adoption of the lakehouse platform by developing Brickbuilder Solutions for the Media and Entertainment industry, tailor-made to combine the power of the Databricks Lakehouse Platform with the proven experience of partners. The Lakehouse for Media and Entertainment launches with additional support and capabilities from leading technology partners Labelbox and Fivetran.

  • AWS for Media and Entertainment: AWS aligns purpose-built M&E capabilities specifically for the data and analytics space. AWS and Databricks have a long history of helping M&E organizations transform their direct-to-consumer, advertising and content businesses with the power of big data, analytics and AI.
  • Video Quality of Experience by Cognizant: Enables lakehouse customers to mitigate video quality issues that drive viewers to churn – whether it’s playback failure, delayed time-to-first-frame, or a rebuffing issue. Cognizant’s solution pairs fine-grained telemetry data with AI/ML to quickly identify and remedy video quality issues in near real-time.
  • Sports and Entertainment Analytics by Lovelytics: Brings streaming data to life including optimizing baseball’s Statcast data to help teams at every level analyze thousands of data points on player performance throughout the season. With AI and predictive analytics to predict and forecast performance, the Lovelytics solution enables sports and entertainment organizations to optimize strategy in-game as well as the fan and live event experience.
  • Labelbox for Media: Labelbox is a training data platform used to produce high-quality training data from images, video, and text – a challenge for many media organizations given their businesses revolve around unstructured data. Combining Databricks and Labelbox gives customers an ideal environment for unstructured data workflows and deriving value from their media assets.
  • 360 Views with Fivetran: A data integration service, Fivetran integrates over 180+ data sources across operational, ad and mar tech data sources. For media publishers, Fivetran automates ingestion from dozens of data sources into Databricks’ Lakehouse allowing the business to build a 360-degree view of their customers that improves targeting and drives revenue.

“Executing on a strategy around data, analytics and AI is more critical than ever for media companies to remain agile, competitive and data-driven as audience demands change with the rapidly evolving media landscape,” said Steve Sobel, Global Industry Leader for Media & Entertainment at Databricks. “We are thrilled to collaborate with industry leaders like AWS, Cognizant, Fivetran, Labelbox and Lovelytics to bring the Databricks Lakehouse for Media and Entertainment to the industry, and enable media leaders to personalize, monetize and innovate in delivering smarter, 1;1 experiences for consumer and advertisers across the globe.”

For more information, visit Databricks’ Lakehouse for Media and Entertainment homepage. If you are attending the NAB Show 2022, visit Databricks with AWS at booth W3500.

About Databricks

Databricks is the data and AI company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M, and over 40% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Press Contact:
Press@databricks.com

PR Newswire

IBM study finds Singaporeans are victims of financial fraud at a higher rate than most countries

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  • IBM also announces IBM z16, the next-generation system, bringing industry-first real-time AI to transaction processing at scale to help prevent fraud in real-time, a challenge that costs Singaporeans an average of S$1,648 in the past 12 months due to fraudulent financial charges
  • IBM z16 is the industry’s first quantum-safe system. Building on IBM’s history of security leadership, IBM z16 also is specifically designed to help protect against near-future threats that might be used to crack today’s encryption technologies.

SINGAPORE, April 21, 2022 /PRNewswire/ — According to a new report by IBM (NYSE: IBM), geographies and generations differ greatly in the frequency and impact of financial fraud, as well as their attitudes toward fraud detection and the institutions responsible for protecting them from bad actors.

IBM z16, the next generation system designed to help prevent fraud in real-time, a challenge that cost the financial industry $32B in card losses in 2021.
IBM z16, the next generation system designed to help prevent fraud in real-time, a challenge that cost the financial industry $32B in card losses in 2021.

The 2022 IBM Global Financial Fraud Impact Report also found that as global consumers have moved nearly exclusively to credit card and digital payments, Singaporeans have been victimized more regularly than all other countries surveyed in the report, costing Singapore consumers an average of S$1,648.52 per year in fraudulent financial charges made by unauthorized third parties.

“Financial fraud and cyber threats are a growing menace to global banks and financial institutions, increasing the need for companies to improve and accelerate preventative methods to stay one step ahead of sophisticated criminal activity,” said Shanker Ramamurthy, Managing Partner, Global Banking & Financial Markets, IBM. “And while the global economy’s evolution toward a cashless society took a huge leap during the pandemic, at the same time, the risk of financial fraud has also grown at an unprecedented rate.”

“The financial sector is constantly under cyberattack globally and Singapore is not spared. The industry is among the most vulnerable to financial fraud and cyber threats because of the vast amount of money and valuable data that banks, and investment firms process each day. The Singapore government is working on a comprehensive approach, working with each party in the ecosystem, to counter the threats. As for financial institutions, they must continue to protect their data and systems against current and future threats – as criminals continue to up their game. It is important to ensure that Singaporeans feel confident, safe, and secure in using financial services,” said Neha Arora, Managing Director, Banking and Financial Markets, IBM.

Global Financial Impact

When it comes to fraud on a global scale, Singaporeans have generally experienced more types of fraud than other countries. Of the countries surveyed, Singapore ranks second in percentage of respondents who have experienced fraud across several categories: credit card fraud, debit card fraud, digital payment fraud (through apps such as Venmo, Zelle and PayPal), digital wallet fraud (such as Apple Pay and Google Pay), and tax fraud. In fact, Singapore ranked second in every category measuring types of financial fraud – with the exception of banking fraud (experiencing financial security issues with their banking institutions), in which it ranked first.

Nearly two out of five Singaporean respondents (39%) are not confident in their bank or credit card’s ability to handle fraudulent charges. Similarly, one-third (33%) are not confident in their financial institution’s ability to detect suspicious activity in their accounts, while more than one-third (35%) of Singaporean respondents are not confident in their bank’s ability to prevent fraud.

Respondents said they believe that banks and payment networks should be most responsible for preventing fraud. But running deep-learning models at scale in real-time has not been possible due to latency issues, meaning a significant amount of fraud is going undetected.

To help address this challenge, IBM today unveiled IBM z16™, IBM’s next-generation system with industry-first breakthroughs, including deep-learning inferencing — in real-time and at scale — for mission-critical workloads such as credit card, healthcare and financial transactions.

IBM z16 uniquely brings together AI inferencing, via its IBM Telum Processor, with the highly secured and reliable high-volume transaction processing IBM is known for. For the first time, banks can analyze for fraud during transactions on a massive scale: IBM z16 can process 300 billion inference operations per day with just one millisecond of latency.

By identifying fraud at the time of a transaction, consumers would no longer need to deal with confirmation emails or texts, or worse, having their card frozen and attempting to recover lost funds. For both merchants and card issuers, this can lead to revenue loss as consumers get frustrated with false declines and turn to other cards for future transactions. 

Other threats including tax fraud and organized retail theft are emerging as challenges for governments and businesses to control. Real-time payments and alternative payment methods are pushing the limits on traditional fraud detection techniques. Applying the new capabilities of IBM z16 to other industries is creating an entirely new class of use cases, including: 

  • Loan approval: Safe, fast approval of business or consumer loans in seconds vs hours or days
  • Clearing and settlement: leveraging AI to determine which trades and/or transactions have a high-risk exposure before settlement
  • Federated learning for retail: to better model risk against fraud and theft

In a hybrid cloud environment inclusive of on-premises and public cloud resources, it is critical to protect against today’s threats and posture against cybercriminals who may be stealing data now for decryption later. Building on IBM technologies like Pervasive Encryption and Confidential Computing, IBM z16 takes cyber resiliency a leap further by protecting data against future threats that could evolve with advances in quantum computing.

As the industry’s first quantum-safe system, IBM z16 is underpinned by lattice-based cryptography, an approach for constructing security primitives certified by NIST that helps protect data and systems against current and future threats. With IBM z16 quantum-safe cryptography, businesses can future-ready their applications and data today. IBM z16’s quantum-safe secure boot and cryptography can help clients get ahead of future quantum-computing related threats including harvest now, decrypt later attacks leading to extortion, loss of intellectual property and disclosure of other sensitive data.

About the 2022 IBM Global Financial Fraud Impact Report

IBM commissioned the study to maintain its understanding of present-day challenges that consumers are facing when it comes to financial fraud, as well as the ability of global financial institutions to retain control of their mission critical infrastructure to provide secure payment transactions in real-time. The study was commissioned by IBM and conducted by Morning Consult; a third-party market research firm based in the United States. The study was conducted among 1000 adults in six countries: the US, China, Singapore, Brazil, Japan, and Germany. The full report can be downloaded here.

Media contact

Seri Rahayu

External Communications

IBM ASEANZK – Singapore & Vietnam

seri.rahayu@ibm.com 

+60122106907 (Mobile)

Selvi R

Communications Leader 

IBM ASEANZK & Singapore

selvir@sg.ibm.com 

+65 9795 4165 (Mobile)
PR Newswire

Insider named a Leader in the IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment

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Insider, a single platform for delivering individualized, cross-channel customer experiences, helps 1000+ leading enterprise brands and high growth startups, including Samsung, GAP Marks & Spencer, Virgin, IKEA, Burger King, Toyota, Santander, Vodafone, Madeira Madeira, Puma, Singapore Airlines, CNN, Lenovo and Estée Lauder accelerate digital growth by connecting data across channels, predicting future behavior with AI, and individualizing experiences to deliver the fastest time to value.

NEW YORK, April 20, 2022 /PRNewswire/ — Insider — one platform for individualized, cross-channel customer experiences, today announced that it has been named a Leader in the IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment. The report is a comparative study of the functional capabilities aligned with customer needs and growth strategies of 12 worldwide CDP vendors that predominantly benefit front-office users in marketing, customer experience, loyalty, customer service, support, and sales; outlining their respective strengths, challenges, and buyer considerations.

The IDC MarketScape recognizes Insider as a “robust yet intuitive platform that helps marketers achieve a 360o customer view and power customer journey analytics, orchestration, and personalization”.

Gerry Murray, Research Director, Marketing and Sales Technology at IDC said, “Insider offers a scalable cross-channel customer engagement solution for both known and anonymous users; on the foundation of a very flexible customer database, high data ingestion and processing rate, and strong consent management capabilities.”

Access your complimentary excerpt of the report here.

Hande Cilingir, Co-founder and CEO of Insider said, “Our vision of building an industry-leading cross-channel marketing platform built on a solid CDP foundation that helps our customers easily collect, manage, analyze, and activate customer data is validated with our recent positioning as a Leader in the IDC MarketScape Report 2021-22. We have bold plans in place to continue disrupting the marketing technology industry as we endeavor to help global enterprise brands reinvent the future of customer experience.”

Insider’s core customer data capabilities that enable it to outplay other vendors in the market include:

  • Identity Resolution: Ability to stitch customer identities across devices and channels by merging zero, first-, second-, and third-party customer data in real-time
  • Audience Insights: Enables marketers to analyze their entire customer base and find profitable audiences to target
  • Next Best Channel Predictions: Enables marketers to predict the right channel to engage a customer (from 12+ channels) based on their likelihood to convert or revenue potential
  • Multi-Armed Bandit Testing: Allows marketers to automatically test different cross-channel strategies and remove the manual guesswork to deliver high-converting, 1:1 experiences

Insider’s expansive related product offering portfolio, built on its CDP foundation, further makes it a strong cross-channel customer experience solution that enables 3 key capabilities:

  • Segmentation: Helps marketers define segments based on past or real-time behavior and leverage 7+ AI-led segments to predict purchase, interest, churn, CLTV, and more
  • Contextual Personalization: Data streaming APIs allow marketers to listen to customer actions and trigger contextual 1:1 experiences that increase product discovery, repeat purchases, and loyalty
  • Cross-Channel Activation: Allows marketers to build and deploy individualized journeys across 12+ channels including web, app, email, SMS, messaging platforms like WhatsApp, LINE, RCS, and more

Access your complimentary excerpt of the report here.

About Insider

Insider helps global brands and marketers across industries connect data from multiple channels, predict the future behavior of their customers with AI, and deliver individualized experiences on any channel. Insider strongly differentiates from other providers with its extensive set of digital channels including WhatsApp Business, Facebook, SMS, RCS, and more. With advanced AI-powered capabilities, Insider helps marketers orchestrate perfect customer journeys and predict the next best channel for each individual, continuously improving its platform with future-proof technologies. Learn more: useinsider.com

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

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