According to a Chinese tech blog, a user experienced overheating issues with Xiaomi’s Mi Note Pro. The overheating was reported to be so severe that the motherboard of the device was supposedly burnt out which made the handset a useless piece of plastic.
As rumors have it, the overheating seemed to be caused by the Qualcomm Snapdragon 810 processor. Qualcomm has recently denied any issues with the processor and manufacturers were accused of playing down the problem.
Hearing of this report, the Chinese tycoon was quick to contact Low Yat to set the record straight.
Xiaomi’s reply in a statement:
“1. On May 13, we’ve given the user a new Mi Note Pro and he has expressed satisfaction with the replacement.
2. The technicians that first encountered the faulty unit have verified that the mainboard was NOT burnt.
3. The unit is currently in transit to Xiaomi’s Beijing office where our engineers will investigate why it cannot be turned on.
Xiaomi has always been committed to providing excellent customer service and will do our best to solve any issues faced by users.”
According to the representative, the user bought the device on launch day and it wasn’t able to power up. This was claimed to be due to general overheating problems. However, investigations are still underway and Xiaomi assures users that with the latest patent thermal conductivity technology included especially in the Mi Note Pro, the Snapdragon 810 processor is definitely not the cause of ‘dead on arrival’ gadget overheating.
Source: Low Yat