Apple has officially confirmed the existence of a bug that has been plaguing users of iMessage who switch from Apple devices to Android or other devices.
It appears that users who switch devices would not be able to receive messages sent via iMessage. When iPhone users send messages through iMessage, they can be delivered to a recipient through iMessage itself when available or through mobile network when not. For users who migrate devices, messages from iMessage will not be received while still appearing as sent through iMessage on the senders iPhone. The message is never delivered through mobile network. The problem is that even after switching devices, a former iPhone users number is still associated with an iMessage account.
This is a serious problem and what is more appalling is that it has been going on since 2011. Apple Support has tried providing solutions such as the much used ‘turn your device off then back on again’ method and suggesting deleting the iMessage contact and re-adding them, both to no effect. Apple’s late acknowledgement to this problem as well is not a great response to this issue.
Conspiracy theorists are suggesting that this is Apple’s way to force users to continue using iPhones, but then again, it could have just been poor management of the matter at hand. Either way, it is up to Apple to come up with a solution to pacify their distraught customer base.