Bison Consolidated Berhad (Bison) is currently the owner of the most successful chain convenience retailer in Malaysia; myNEWS.com. As of last year, myNEWS.com has already opened 320 convenience retail stores Nationwide. The 320 stores nationwide is also a testament to Bison’s commitment to giving the best service and convenience to Malaysians. This commitment is also why Bison is aiming to continue expanding and open another 70 stores in Malaysia itself. They also introduced a brand new service that will make life at the digital age much easier – PGEON.
EasyParcel is Malaysia’s award-winning delivery booking platform. Through you can check for the best rates of over 30 different courier service providers, including international one. The PGEON service is the resulting product of Bison and EasyParcel’s collaboration. EasyParcel, since its inception has handled over 3 million parcels with an average of 10,000 deliveries daily. With EasyParcel’s vast experience in delivery services, it is no wonder Bison chose to work with them to provide this new service.
What is PGEON though? What will it actually do for you and me? PGEON is a step forward in courier services for the purpose of convenience of both users and service providers. The PGEON system allows users to drop-off their parcel that is weighing no more than 5kg at the size of an A4 sized box to any of the 320 myNEWS.com outlets to be then picked up by EasyParcel’s courier partner of the user’s choice. With this service, EasyParcel aims to allow users to deliver and receive items as quickly as possible and as convenient as possible. Bison’s myNEWS.com will serve as both the collection and the drop-off point for any of these deliveries. This means that you, as a user can make delivery runs without going through the pains of the traditional post offices.
The PGEON service will be running on top of the existing EasyParcel platform. Users can use the existing EasyParcel booking service, choose their courier of choice; be it international or local, and choose PGEON to either drop off or pick up their items in the nearest myNEWS.com outlet. This service looks to be the perfect solution for eCommerce providers. The only issue being lead time.
EasyParcel’s CEO, Clarence Leong have admitted that the holding period for any particular parcel at this time is estimated to be around 7 days. They have plans and are taking active actions to reduce that lead time to 4 days and less as soon as they can. Whatever it is, the fact that you now have a designated point of delivery and item pick up gives users a tonne of flexibility in planning our shopping and deliveries. Press release after the break.
EasyParcel and Bison
Partner to Resolve Last-mile Logistics Challenge
1. Introduces PGEON ‘parcel drop or collect’ service for postal users at Bison’s 320 myNEWS.com outlets.
2. New service expected to drive better customer experience for Malaysia users in eCommerce fulfilment.
Kuala Lumpur, 15 February 2017 – Bison Consolidated Berhad (“Bison”), the largest and a pioneer of home-grown press and convenience retail chain in Malaysia and EasyParcel, a web-based parcel consolidator and eCommerce shipping solutions provider, today announced a synergistic partnership via PGEON – a new service that facilitates the last-mile delivery leg to all users of postal services.
PGEON is a new service offered by EasyParcel that provides postal users with options to have their parcels dropped-off or collected at any of the 320 myNEWS.com outlets nationwide.
Clarence Leong, co-founder and Chief Executive Officer of EasyParcel says that the need to deliver and receive items quickly – ‘on time’ or ‘same day delivery’ – is the main compelling reason for EasyParcel to initiate the partnership with myNEWS.com.
“EasyParcel continuously strives to push the boundaries in changing the conventional ways of logistics support, so that our consumers benefit more from their eCommerce purchases.
We want to enable the mailing of their parcels with minimum stress nor worries, allowing more flexibility for consumers to manage their deliveries. More often than not, consumers are not home while the delivery is being delivered. This is the main compelling reason for EasyParcel to initiate the partnership with myNEWS.com.”
Another value created by the partnership is that PGEON provides a win-win platform to both courier companies and postal services users. Staff of courier companies do not need to visit individual doors to collect or deliver parcels, they only need to visit the designated myNEWS.com outlet. In this manner, PGEON ensures customers privacy is well protected.
Proactive Partnership Fulfils Growing Consumer Expectations
“This collaboration with Bison is part of EasyParcel’s strategic plans to bring to the country its fulfilment or last-mile capabilities via our PGEON service that could give customers a choice of over 320 myNEWS.com outlets to drop-and-go or collect-and-go,” says Leong.
EasyParcel was launched by Exabytes in 2014. It is Malaysia’s first integrated logistics service platform that connects logistics and shipping service suppliers such as Poslaju, Skynet, Airpax, Nationwide and DHL into a single integrated eCommerce platform, to businesses and consumers.
PGEON service is part of EasyParcel’s continuous commitment to stay abreast of the technological happenings for more innovative products as a logistics service platform provider.
With the rapidly changing consumers’ eCommerce purchase delivery expectations, it is observed that rising pressure is put on e-retailers to minimize fulfilment cost and complexity while maximizing fulfilment speed.
“Logistics has a huge part to play in eCommerce. It could be the defining factor for success of eCommerce companies in retaining their customers. Moreover, the only physical interface with online selling or shopping is the product delivery,” says Leong.
Dang Tai Luk, Executive Director cum Chief Executive Officer of Bison shares, “We are constantly looking at ways to upgrade and diversify our services to benefit our customers.
Bison is looking at opening 70 outlets in Malaysia by the end of its 2017 financial year. With more outlets, PGEON service can reach out to more parts of the country, giving more drop-off or pick-up point to consumers.
Parcels pick-up and drop-off service will be a great addition to our outlets as the eCommerce industry is growing in Malaysia.
We are proud to be part of the dynamically evolving eCommerce fulfilment area by by partnering with a leading logistics service provider EasyParcel.”
Leong ends, “We are confident that PGEON will embark on a path of steady growth alongside with the eCommerce trend today.”