Usually, when you’re not happy with any device, you can return it. Simple and basic logic. When you’re dealing directly with a manufacturer, you could have at least a few weeks to do so. However, digital items are little bit more complicated. For items like movies, games and music, you can have only up to hours to highlight the issue with the item with the manufacturer and hence, ask for a refund. If this has happened to you, you’ll be happy to learn that Apple is enacting a policy in many European Union member states that gives users up to 14 days to refund digital items.
The countries include Germany, United Kingdom, France and Italy. Users can ask for a refund up within two weeks of purchasing a digital item from the Cupertino company. The policy will affect apps and so on but will not cover season passes, iTunes Match subscriptions and others. If a refund is requested, users need to speak directly to Apple support. Also, not that the policy only applies to items you’ve bought but have yet to download. Those that users have downloaded are not eligible for a refund.
The new refund policy would have been triggered by EU consumer protection laws which are being heightened in these economic times. Because of that, users in other parts of the world should not be expecting the policy to expand to their door step. For now, it looks like only users in the EU will be able to refer to this policy.