The COVID-19 pandemic has been taking the world by storm. It has had an unprecedented affect on every country in the world and the world economy. The world is also beginning to realise the value of front liners such as doctors, nurses, scientists and janitors. That said, Google and Apple and lending a hand in fighting the pandemic by working together.
The companies announced a joint effort to help with the current pandemic. The effort comes in the form an APIs (Application Programming Interfaces) which will help with contact tracing. Contact tracing is becoming increasingly more important in the battle against COVID-19 to help with the mitigation of the viral spread. Countries which have started or have been doing contact tracing have shown better disease control in the current pandemic.
Apple and Google are looking to assist with Contact Tracing by using Bluetooth on smartphones. The APIs will work with together with operating system level technology to allow the tracking of potential spread of COVID-19. Essentially, authorised applications will be able to use Bluetooth on both iOS and Android smartphones to help identify individuals who have potentially come in contact with infected individuals. As of right now, it seems like these APIs will be made available to government and public health agencies to help mitigate the spread of the pandemic.
Apple and Google have both stressed that user privacy, transparency and security will be central to the development of these APIs. They are looking into broader, more robust applications of the APIs being developed which allow more individuals to participate, should they choose to via an opt-in. These broader application are being explored in consultation with other interested stakeholders. The effort comes after a number of public health authorities, universities and Non-Governmental Organisations (NGOs) around the world kick started an effort to develop opt-in contact tracing technology.
The APIs and its functionality will be rolled out in stages given the dire need for contact tracing in the current pandemic. The initial stage will be the rollout of the APIs in May which will enable interoperability between the mobile platforms. Official apps using these APIs will be available in the Google Play and Apple App Stores. After this, Google and Apple will be working to enhance and enable broader Bluetooth based contact tracing enabling more robust applications. The companies have stated that they will be openly publishing information their work to be analyzed by others during this process.
If you are a gamer, it’s more than likely you already know who Double Eleven is. If you don’t, they are one of the UK’s largest game development studios. Yep, game development. They have produced a number of games including the Pixel Junk series on the PC, Goat Simulator on Xbox and Playstation) and the LEGO Harry Potter series.
“Malaysia’s high calibre talent and its great ecosystem between governments, universities and businesses are among key reasons for our entry. We’re excited to be taking our people first approach with this expansion and tapping into Malaysia’s highly capable local talents, hoping to become an integrated and active member of their burgeoning games industry,”
Lee Hutchinson, founder and CEO of Double Eleven
As the next step in their expansion, the studio has recently established an office in Bangsar South, Malaysia. Recruitment for the studio is currently ongoing. However, Double Eleven has officially opened its studios in Malaysia with the appointment of Ian Ng as the Studio Head of Double Eleven Malaysia. Ian Ng brings over 20 years of experience in game development. Previously, Ian worked at studios such as Tap4Fun, Ubisoft Singapore and LucasArts. He has been credited in a number of gaming titles including the Assassin’s Creed Franchise.
“I look forward to building a studio that embodies the same culture and values as the Double Eleven studio in the United Kingdom. After a number of years working in Bangkok and Singapore, I’m excited to make a positive impact on the fast-growing games industry in my home country of Malaysia”.
Ian Ng, Studio Head of Double Eleven Kuala Lumpur
The studio has been around since 2009 and was a Sony exclusive studio until 2012. The company has now grown and is expanding their global footprint to support more development. Having worked on big titles such as Little Big Planet Vita and the PlayStation Vita, PlayStation 4 and Xbox One versions of the popular platformer LIMBO, the studio is now developing the popular game, Rust, for consoles, co-developing Minecraft Dungeons with Mojang and working with Paradox on Prison Architect.
“Malaysia has developed a vibrant and successful digital creative content industry over the past 15 years, with numerous international companies choosing to set up studios here. The current focus on realising the Digital Content Ecosystem Policy (DICE) reinforces Malaysia as the Heart of Digital ASEAN for animation and games content development.”
Hasnul Hadi Samsudin, Vice President, Digital Creative Content, Malaysia Digital Economy Corporation (MDEC)
The establishment of Double Eleven’s new Malaysian studio comes after the announcement of Sony Interactive Worldwide and Lariat’s announcements late last year at the LEVEL UP Gaming conference in Kuala Lumpur. Double Eleven joins a growing number of game developers who are using Malaysia as a launch platform for their Asian presence. Malaysia’s government announced their Digital Content Ecosystem Policy which was spearheaded by the Malaysian Digital Economy Corporation (MDEC) and the Ministry of Technology. The new policy aims to make Malaysia the “Heart of Digital ASEAN”.
Alchemist Codes is a Malaysian company specialising in App and web development as well as tech consulting. However, you probably know or use the company’s most successful product, the e-commerce platform, OCTAPLUS. The growing, nascent e-commerce platform was first launched in 2019 and has since seen over 47% growth in user base in just the first quarter of 2020.
The company’s e-commerce platform joined the e-commerce industry at a time when the Malaysian e-commerce industry is experiencing a boom led by platforms such as Lazada, Shopee, PrestoMall (formerly known as 11street). That said, OCTAPLUS has the unique proposition of providing users with cashback incentives and providing retailers with an instant online retail promotions function. In addition, the platform provides users with discounts, reviews, price comparison data and detailed product information. OCTAPLUS also employs several big data, AI and analytics technologies to provide end users with a better online shopping experience.
AIQ Limited has recently reverse acquired Alchemist Codes on the London Stock Exchange despite the trying economic times amid the COVID-19 pandemic. With this acquisition, AIQ Limited is looking to up the ante with OCTAPLUS. AIQ Limited is looking to create a modern day, online “Silk Road” to bridge the eastern and western markets. It is looking to become the bridge between small and medium entreprises in Eurasian countries. The acquisition highlights the technical potential of Alchemist Code’s OCTAPLUS platform. Alchemist Code is looking to push OCTAPLUS as a global player in the e-commerce and online retail space with AIQ Limited’s backing.
AIQ Limited and Alchemist Codes are looking to the upcoming growth opportunities provided by the introduction of 5G technologies. With Malaysia looking to roll out commercial 5G by the third quarter of 2020, the company’s reverse acquisition puts them in a unique position to leverage these technologies. In fact, they see great potential in leveraging these technologies to help benefit e-commerce retailers and extend OCTAPLUS’s consumer and B2B offerings.
The way banking is being conducted around the world is changing, especially with customers who are always connected through mobile phones and with 5G not far away in many places.
Coupling that with the rising levels of wage growth entrepreneurship and government policies for financial inclusion, banking’s traditional customer journeys and distribution models won’t scale nor reach the average consumer, and will be significantly cost-prohibitive for the average bank to service. The idea that a consumer needs to visit a branch doesn’t even come into their equation.
Moreover, the consumption of banking products from FinTechs, including unsecured lending, peer-to-peer payments, merchant payments, and business credit, is on the rise. Providers like Ascend Money and Rakuten are fast, simple and digital-first. Simply put, they engender customer satisfaction.
To catch up with those competitors, many banks have embarked on digital transformation in an effort to transform their customer experiences. However, while many banks have — to some degree — a maturing “front end”, their middle and back offices are often made up of fragile and inflexible applications and data systems. Since such systems limit the bank’s ability to scale and adapt to change quickly, it prevents the front office from running efficiently, which in turn hinders banks from delivering innovative customer journeys.
Furthermore, as net interest margins will likely stay very slim, the continual pressure to make these middle and back-office systems operationally efficient is becoming a higher priority in CFO’s targets.
What are we seeing in the middle and back office in banking?
The prioritization to modernize the back-office applications, databases, and platforms in order to be agile can help re-engineer the customer journey and lower business as usual operations and change management costs. To achieve that, banks need to focus on the following areas:
IT infrastructure modernization, as most banks are still running on legacy IT systems that were deployed in silos. With business functions isolated from one another, it can be difficult for banks to deliver a seamless and consistent customer experience across various channels and services.
Digital process-driven application modernization. Many banking processes still rely heavily on manual or clunky processes to ensure compliance with policies and historic procedures. Credit adjustments, credit disputes, loan approvals, case management, fraud event management, for example, require human reviews and hand-written approval signatures. When coupled with KYC (know your customer) as a principal operating model, integrating this into manual or clunky processes is a must-have for improving customer experience.
The keys to improving operational efficiency
Taking the application and infrastructure design lessons learnt from the digital front-end services — such as being API-oriented, able to be deployed on a Linux container architecture, can scale horizontally, and have updates delivered rapidly through a microservice architecture — and applying them to the middle and back-office systems can help deliver the desired operational efficiencies.
Most banks, however, have decades of IP, rules, and processes hardcoded deep into the system, or have multiple clunky expensive business process management middleware workflow tools, each with their own proprietary extensions and interfaces. As such, modernization can be a difficult task, especially when they don’t know where to start.
Examples of success
BBVA — which operates in 30 countries with their associated regulatory jurisdictions and serves more than 72 million customers — was one bank that faced legacy issues. The bank managed to overcome these by modernizing the middle office business process and rules centric applications to be API first, easily extendable, globally reusable with consistent developer experience, scalable, container-based and open.
Capital One undertook a similar exercise with its middle office systems. Since the bank was initially using multiple case management process tools (each with their own interfaces, runtimes and toolsets), it decided to standardize and simplify its case management processes to improve its operations. By implementing an open source, API-oriented, easily scalable, and changeable case management and process management layer, Capital One managed to speed up delivery and drive down costs.
Speaking of APIs, these have typically been utilized as a software design principle for digital front ends in banking. However, having middle and back-office systems and data with an API layer across these can drive much greater operational efficiency. With customer journeys or compliance services increasingly demanding back-office systems to be integrated, what better way of connecting those systems than to leverage APIs?
The trick to doing so successfully is to design and modernize middle and back-office applications with useable and scalable APIs to integrate the digital and front office systems of engagement with.
Moreover, as these applications and databases become updated with APIs as integration points, the use of microservices can be important in improving transactional and operational efficiency. This relates to the lowering of IT infrastructure costs and driving down the cost of IT delivery year on year.
As applications are modernized with APIs and a microservice application architecture, they are often deployed on Linux containers. For the product and customer support managers in the bank looking for ways to make constant variations to their systems — either to improve the back-office process, enhance a customer experience or meet compliance — having these systems running as small componentized microservices gives their IT team the ability to roll out updates to their system without taking down the entire application. This can give the bank a higher degree of agility, while helping to save cost because it can take significantly less time and fewer people to release an update.
All in all, providing exceptional customer experiences may call for banks to transform their digital experiences beyond impressive user interfaces. APIs, microservices, and other open source solutions can help with back-end processes that are highly integrated and streamlined. With more efficient back-office operations, banks around the world will be better prepared to provide the seamless user experience that customers expect.
Digital transformation is no longer a thing of the future. In this increasingly digital marketplace, data is the key strategic asset for businesses to remain agile and effective.
To do so, more and more organisations are launching various digital transformation initiatives such as data analytics, machine learning, robotics, and artificial intelligence to boost their business’ returns and efficiency. Such efforts are already seeing measurable returns, according to 58% of C-Level executives in Malaysia in a study by Workday in partnership with IDC Asia Pacific[1].
Investing in the right technologies is crucial, and one area that businesses should look into is co-location and hybrid cloud computing.
The Competitive Edge of Hybrid Cloud Computing
With all the buzz surrounding cloud computing today, public cloud services have become a popular option among organisations. More businesses are migrating their services and application development to the cloud to take advantage of its cost efficiency, flexibility, scalability, and collaboration efficiency.
However, some local organisations may still be reluctant to migrate to the cloud. Among the key challenges that hinder them from adopting cloud in their day-to-day business operations include lack of awareness of the cost benefits and the cloud migration process as well as cyber security issues.
Cyber security is also an issue if the organisation’s applications use highly confidential data that can’t be stored off-premise. Public cloud services also have their fair share of concerns, such as performance, control, regulatory, compliance, and security threats. The existence of legacy monolith apps or systems may also prevent an organisation from making the migration.
To address these challenges, many organisations are adopting hybrid cloud computing. In essence, a hybrid cloud is a computing environment that combines both public and private cloud. Part of the organisation’s IT capabilities and data are moved to the cloud (public) while certain elements remain hosted in a single-tenant environment (private).
Migrating to a full cloud environment without proper planning has its risks and pitfalls. A hybrid cloud model allows an organisation to streamline its day-to-day functionality without interrupting its core services. Hybrid cloud computing also offers a degree of flexibility and scalability since businesses can take advantage of the computing power of a public cloud when necessary while keeping essential business functions securely separated.
Furthermore, the computing workload of an organisation’s day-to-day operations will usually fluctuate depending on demand, making massive capital expenditures to handle short-term resource spikes costly and ineffective. Hybrid cloud computing with a direct connection to a global cloud service providers (CSP) would allow organisations to offload to a public cloud when required, so organisations only have to pay for the additional storage and compute resources they have ‘rented’ temporarily.
Selecting the Right Hybrid Cloud Deployment
The adoption of hybrid cloud technology has become increasingly important, however choosing the right data centre is also vital for any business strategy. Organisations need data centres that provide comprehensive global points of presence and connectivity. AIMS Data Centre, a leading cloud infrastructure services provider in Malaysia, offers direct access to multiple global CSPs. Instead of multiple connections, a single connection is all that is required to connect to global CSPs, simplifying IT infrastructure management. The connection also bypasses the public Internet, which enables better latency and enhanced security & consistency when accessing cloud services.
By co-locating with AIMS, businesses can be linked to its dynamic ecosystem for faster, more optimised performance. As one of the most interconnected data centres in the region, AIMS Data Centre can help to accelerate your company’s digital transformation and deliver greater value to customers and stakeholders.
Improving Business Efficiency Through Interconnected Data Centres
In the past, businesses had to allocate resources to maintain a server room with its own specialist team to manage and maintain individual servers. Today, businesses can greatly reduce their operational expenditures by co-locating in dedicated interconnected data centres, which are instrumental in connecting, supporting, and safeguarding an international business network thanks to their larger bandwidth and capability to connect to multiple transit providers.
As the point of connection for local and international Internet Service Providers as well as content providers, a business co-locating at AIMS Data Centre will enjoy direct peering privileges, which means optimised traffic and services at a lower cost.
Data centres like AIMS also offer a host of benefits that organisations may not have the time and resources to set up, such as specialised cooling containment technology, customisable rack solutions, uninterruptible power supply systems, and 24/7 round-the-clock security, monitoring, and support. This means an organisation’s IT team can focus on their core business and maximise its potential, while AIMS takes care of the rest.
This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia.
In a staggering feat of modern construction, crews in Wuhan, China built two emergency hospitals in 10 days shortly after the coronavirus outbreak began to relieve an overburdened hospital system for this unprecedented pandemic. For a small group of Lenovo employees, those days in late January will be forever remembered as a time of rapid and meaningful collaboration alongside colleagues and friends to meet a devastating technical challenge.
Emergency Construction Begins
As hospitals in Wuhan became instantly overcrowded with patients, construction began on January 23 of the Huoshenshan hospital and again on January 27 of the Leishenshan hospital. The day after emergency construction crews broke ground on the first hospital, Lenovo created an epidemic prevention and control team that decided to donate all the IT equipment needed by Huoshenshan.
Source: Business Insider
Delivering hundreds of computers, tablets, printers, and more to the hospital in such a short time—and in a way that would be safe for everyone involved—posed an incredible challenge to the team. Still, the scale and operational experience of Lenovo made the team optimistic they could contribute all the necessary parts within the aggressive 10-day timeline.“We just want to do something, to help by providing whatever IT equipment the hospital needed,” said Lu Yuan, General Manager of Lenovo’s Commercial Customer Business of Hunan and Hubei provinces (Wuhan is located in Hubei province).
Round the Clock Coordination
Source: Lenovo
Getting the products to the hospitals through a largely quarantined city was the first task, followed immediately by assembling IT and maintenance volunteers needed to make it all work on site. Lenovo’s after-sales service engineers from across the country, Xu Tan, Senior Manager of Lenovo Customers of Hubei and Wu Zhiyuan, Senior Sale Manager of Commercial Solutions volunteered and worked non stop to better equip the front-line medical staff for a better fight.
“The complex environment is far beyond imagination,” said Wu. “Under normal circumstances, with the speed of Lenovo, 15 people and 500 sets of equipment can be fully installed and commissioned in less than 24 hours. However, the 24-hour, non-stop construction requires coordination from multiple parts, such as communicating with the hospital’s organizer, establishing the on-site network, and syncing with tech experts at Lenovo headquarters.”
Wu continued, “In general circumstances, one PC is equipped with one printer, but for the hospital each medical PC needs to connect to three printers: a wristband printer, a case printer, and a receipt printer, which is a tough challenge for compatibility. Huoshenshan alone has 500 desktops, and if we install the equipment one by one, the workload is beyond imagination. But with the help of Lenovo IDV [a desktop solution that can quickly install thousands of PCs] we installed the desktops of 500 computer terminals at once, enabling doctors and staff to use them immediately. Also any problems can be handled remotely, which is not only extremely efficient but also reduces the frequency of entering any contaminated areas.”
A group of Lenovo engineers and hospital support completed the installation and commissioning of more than 1,400 pieces of equipment at both hospitals in only a few days to ensure that the hospitals would be able to provide services to patients on time.
By February 2, all IT equipment donated to Huoshenshan Hospital was delivered, updated, installed, and put into use—just one day before its doors opened to patients on February 3.
This was the beginning of Lenovo’s efforts to support employees, customers, and communities as COVID-19 spread. In China, Lenovo’s efforts continue, bolstered by the friends from Lenovo all around the world.
If you have not known yet, I am the resident Formula 1 (F1)
nut in the office. I talk about F1 all the time, maybe to the point of
annoyance. I had the privilege of attending the F1 Singapore GP in 2019 courtesy
of Acronis and loved every second of being there. Sure, to some, F1 is nothing
more than just watching cars going around a piece of specialised and closed road
for an hour and a half.
To me, F1 is more than just that. It is the epitome of competition. It is the pinnacle of automotive racing, a sort of playground for the best of the best in the sport. It is also the pinnacle of modern automotive technology. The F1 world has contributed plenty of its innovation to the road going vehicles that we see today.
Source: Williams Advanced Engineering
There are other things as well. The understanding of Carbon Fibre constructions and driver safety is the reason hospitals have specific cradles for new-born babies that are lightweight, safe, and super comfortable for the younglings. So, F1 tech has reached out to more than just modern automotive industry.
We are all saddened by the news that the Japan Olympics this
year has been postponed to 2021 at the earliest. I was very sad when they
announced that F1 in Australia has to be cancelled, when China voluntarily cancels
their own hosting for this year’s F1 GP, and when F1 also announced that they
are not going to be racing in Bahrain, and Vietnam in 2020. All this, in the
name of combatting COVID-19. One of the McLaren staffs was confirmed as a case in
Australia and that kicked started the whole chains of events until today.
As of yesterday, some good news shone from the world of F1. They are not completely shutting down their factories and labs. Instead they are re-purposing them, at least seven of them in the United Kingdom (UK) are. These seven F1 outfits are all based in the UK as well, which is sort of why they are re-purposing their factories and labs to something they call Project Pitlane and #VentilatorChallengeUK consortium.
#VentilatorChallengeUK Consortium
By now, you would have read plenty about the global pandemic
that is COVID-19. By now, you would also learn to recognise the symptoms of contracting
the virus as well. By now, you would have learnt that patients will have
trouble breathing.
This calls for breathing
aid apparatus for the patients treated for COVID-19. In UK, where cases have
exceeded 22,000 individuals and death tolls hitting the 1,500s, the need of
such devices is becoming a desperation. They need more than 20,000 ventilation
equipment at this point.
The VentilatorChallengeUK consortium is the UK government’s call out to the private sectors to supply the health industry in the region with breathing aid equipment. It is an open tender for companies to design, build, and quickly manufacture a breathing aid apparatus for patients in the UK, for now. To that, the F1 world has answered the call with Project Pitlane.
Project Pitlane
The description from F1’s own website is very brief
actually. It is sort of a call to arms for the F1 teams to contribute in this
global pandemic, or rather to fight this pandemic. The project is basically a
challenge to the F1 teams to reverse engineer, redesign, and produce any
devices or anything that could help in scaling the production of UK’s VentilatorChallengeUK.
It could reach out more than that in a later date though.
To that extent, Aston Martin Red Bull Racing, BWT Racing Point
F1 Team, Hass F1 Team, McLaren F1 Team, Mercedes-AMG Petronas F1 Team, Renault
DP World F1 Team, and ROKiT Williams Racing has answered the call and pledged
to Project Pitlane.
In Italy, Ferrari has done their own part in the battle of COVID-19 too. They have donated EU€ 10 million (MYR 47.4 million) to the cause to buy ventilators and to provide a fleet of cars to transport and distribute food and medical supplies. Imagine a Ferrari F12 ambulance on their patient run, or even a Ferrari F12 fleet sending emergency medical supplies from one hospital to another. That would have been a great sight. Only in Italy though, at this point.
If you understand medical equipment production. Products like the
CPAP that Mercedes-AMG HPP and UCLH has developed or reverse engineered could
take years to develop. They have done in in a matter of days. It is not just a
testament of how much the world has progressed today, it is a testament to what
F1 type production process could do for other industries.
It also is also a prove of how many brilliant people are involved in getting a car circling a piece of specialised road as quickly as possible. Then again, the factory in Brixworth costs Mercedes-Benz quite a lot of money. It has been producing F1 engines since 1983 and has been producing several championship winning power units in various cars over the years.
*This article is contributed by Kevin Reed, CISO, Acronis*
As authorities worldwide work to contain the deadly coronavirus and
try to keep it from spreading, the travel restrictions put in place are
causing many organizations to rethink their operations. Rather than
traveling to a region where their return flight might be at risk of
being quarantined, many are turning to videoconferencing, file sync and
share, and other remote work solutions to keep their businesses going.
In China, where the disease started and where remote work policies are
historically uncommon, the remote collaboration tool Zoom saw a single-day increase in downloads of 15%.
Source: Acronis
Remote work can certainly benefit a company, encouraging more
collaboration and knowledge sharing. That’s why its adoption has grown
significantly in the last several years. In fact, the global enterprise
file synchronization and sharing (EFSS) market is expected to reach $24.4 billion by 2027, up from $3.4 billion in 2018.
Yet the wrong solution can put organizations at risk if they don’t
address data security and privacy. To combat this predicament,
businesses need to implement secure file sync and share technologies
so that employees can work from home while also being able to access
and transfer data in a manner that is both secure and safe.
What is file sync and share?
File sync and share technology is designed with the modern
professional landscape in mind; a landscape where workforces rely on
multiple devices and location flexibility in order to maximize
productivity. File sync and share gives organizations the power to share
files across multiple devices and with multiple people using file
synchronization – allowing files to be stored in any approved data
repository and accessed remotely by employees from any of their IT
provisioned devices.
Security risks associated with remote work
Historically, remote work policies have been a sensitive topic for
organizations. While some employers might fear that remote work creates a
dip in employee performance, the larger concern is actually securing the proprietary and business-critical data modern companies rely on.
On a corporate network, IT teams can easily secure employee devices,
but this becomes much more difficult to do once an employee accesses the
system from outside the network.
Outside of the corporate network, devices are easily susceptible to
attacks from third parties and cybercriminals. Attacking these unsecured
endpoints can reveal the employee’s login credentials to cybercriminals
so they can access the company’s system, or even use ransomware to lock
company data – which happened to the NextCloud service last fall.
Benefits of secure file sync and share
Solutions that are built to deliver secure file sync and share give
organizations the flexibility to enable employee collaboration and
productivity while giving the IT department control over the protection
of company data. Here are some of the ways that secure file sync and
share technology protects and empowers businesses:
Secure File Sharing – It’s well known that when
a file sync and share solution isn’t provided, employees will often
resort to using their own personal devices and tools. Because these
tools and devices exist outside of the control of IT departments,
they’re inherently not secure and put sensitive company data at risk.
With secure file sync and share, employees can easily share and access
company files while IT maintains the privacy and security of the data.
Easy Anywhere, Anytime Access – Organizations
are beginning to see the workday less as a clock-in/clock-out office
environment, and have adopted an environment that supports the various
schedules and lifestyles of their employees. With secure file-sync and
share, employees are no longer constrained to a single corporate-owned
device to be productive.
Data Loss Prevention and Disaster Recovery – When
corporate data is centrally stored, it’s better protected against data
leakage. This includes data lost to a cyberattack, employee error, or a
lost or stolen device. With an enterprise-grade file sync and share
solution, sensitive corporate data is kept secure and protected.
Easy Collaboration – File sync and share services
are adapting to not only protect company data but to aid in remote
workplace collaboration. Some file sync and share tools now provide
users with tools to preview and edit files in-browser, search and find
specific company documents and versions, and keep all employees on the
same version of a document.
Final Thought
While global emergencies such as the coronavirus outbreak may
highlight the benefits of having a secure remote work policy in place,
the use of secure collaborative tools should be understood as part of a
larger cultural shift. As more organizations adopt remote work policies,
the IT teams, and MSPs that service these companies should adopt secure
file sync and share solutions.
To help organizations introduce remote work policies in a way that is safe and secure, MSPs can offer their business customers Acronis Cyber Files Cloud, a secure enterprise file sync and share solution that features end-to-end encryption, user controls, and an audit trail.
Similarly, organizations that do not rely on an MSP can choose Acronis Cyber Files Advanced, an easy, complete, and secure enterprise file sharing solution that makes users more productive and gives IT complete control over business content to ensure security, maintain compliance, and enable BYOD.
A little while back, the team at techENT had the privilege of catching up with Nana Murugesan, Managing Director for International Markets at Snap Inc. and Ba Blackstock, CEO of Bitmoji at Snap Inc. The interview was done shortly after the launch of Bitmoji TV. Snap had acquired Bitstrips, the company that owned Bitmoji, back in 2016 for a healthy USD$64.2 million.
During this interview, techENT posed questions to Nana and Ba regarding Snapchat and also Bitmoji TV. In particular, how the new integration will benefit and change the scene for Snapchat. Here’s the full interview text.
techENT: Looking back a little bit, Snapchat had a boom in the social media space with its unique offering of creating “disappearing” content. When Facebook introduced its own with Stories across its apps, the drop in users on Snapchat was heavily reported. What has changed with Snapchat and how have users responded to this?
NanaMurugesan: First of all, Snapchat isn’t social media. From the very beginning we designed Snapchat to enhance your experience outside of the app and reflect the way that people have interacted with their best friends, long before the creation of the smartphone. To a certain extent, this was a reaction to what we were seeing on social media and the issues these platforms face. So just like in real life, your conversations with your friends disappear and your stories unfold in chronological order.
Bitmoji of Nana Murugesan
While other platforms may now have these features, their underlying philosophy is very different. On Snapchat, people are free to be themselves, with their real friends. There have never been likes or comments, so it feels like less of a competition. That way, Snapchatters aren’t pressured to be pretty, perfect or popular; and we don’t stockpile data so our community doesn’t have to worry that everything they send will be kept for eternity. Snapchat also opens directly to the camera and over 3.5 billion Snaps are created each day.
We’re focused on creating engaging experiences through which our community can stay close with their real friends and when not chatting or Snapping with those they love. For example, we introduced Snap Games last year and recently launched Bitmoji TV.
techENT: What is the user base for Snapchat now?
NanaMurugesan: We are really happy to see a continuous growth in our Daily Active Users. During our last earnings call (Q4, Feb 2020), we shared that there are 218 million people on average, globally using Snapchat every day. This is a 17% year over year growth (31M).
Bitmoji of Nana Murugesan
techENT: What are some of the new features that users are crazy about on Snapchat?
Nana Murugesan: Apart from Bitmoji TV, we’ve been finding all sorts of ways to let Snapchatters have fun with their Bitmoji. So far, Bitmoji Stories have been a hit amongst users, with an average of 18 million viewers per comic strip. Created as a personalised comic that features the Bitmoji of Snapchatters and their friends, it also eventually became the inspiration behind Bitmoji TV.
Bitmoji of Nana Murugesan
We’ve also since introduced several games that feature your Bitmoji such as Bitmoji Tennis, a battle-royale style game called Tiny Royale, and recently we released Ready Chef Go, a co-op cooking game played with your friends and Color Galaxy – where you can conquer the galaxy together.
Adding to more shareable moments, Snapchat also launched Cameos in December which lets you put your face on animated memes and short GIFs that also feature you and your friends.
While Lenses aren’t a new feature, both Snapchat’s internal team and Snapchat’s Official Lens Creators are constantly creating new, innovative and fun lenses that are loved by many Snapchatters. In fact, every day over 70% of Snapchatters play with AR Lenses, and over 600,000 Lenses have been created by our community through Lens Studio.
techENT: Snap Inc, Snapchat’s parent company, acquired Bitstrips back in 2017. What was the strategy behind the acquisition?
Ba Blackstock: In late 2014 Bitstrips launched Bitmoji, which surged in popularity in 2015, becoming a cultural phenomenon. It resonated with people because it gave them a way to represent themselves in their online interactions that felt more personal, authentic and fun.
Bitmoji of Ba Blackstock
The massive popularity of Bitmoji led to a conversation with Snap, in which we realised that our companies shared the same passion for creativity, self-expression and visual communication, so it seemed like a natural fit to join forces.
Through the acquisition we were able to use Bitmoji to bring a new kind of visual identity and expression into Snapchat, and to grow Bitmoji to become bigger than ever before. Since joining Snap Bitmoji has been the #1 iOS app in over 100 countries.
techENT: Have any of Bitstrip’s Bitmoji features been introduced in Snapchat? How popular/well-received is Bitmoji since their introduction?
Ba Blackstock: Bitmoji has transformed the experience within Snapchat by becoming Snapchatters’ visual identity in the app, as well as giving them lots of new ways to communicate and express themselves – from stickers in chat, to geofilters on Snaps, to 3D Bitmojis in AR lenses, to Bitmoji Stories in Discover.
Bitmoji of Ba Blackstock
Bitmoji has proven to be incredibly popular and over 70% of Snapchatters now have a Bitmoji.
techENT: Tell us what is Bitmoji TV.
Ba Blackstock: Bitmoji TV is a fully animated show starring your own Bitmoji, that you can watch now on Snapchat – with new episodes coming out every Saturday morning. Each episode is between 3-5 minutes long and makes your Bitmoji the main character, alongside celebrity guest stars like Andy Richter, Jon Lovitz and Riki Lindhome, to name a few.
Bitmoji of Ba Blackstock
The premise of Bitmoji TV is that you are the biggest new star on TV – you’ve been cast in every show, every movie, every commercial, and each episode is a fast-paced combo of very different scenes. One minute you’ll see yourself in an action movie, the next minute you’re in a soap opera, then you’re in a sitcom. We’ve created our own animation style that is an audiovisual feast for the senses, with you at the center.
techENT: What sets Bitmoji TV apart from other platforms such as IGTV and YouTube? / Why introduce another platform in a space that seems so crowded?
Ba Blackstock: Bitmoji TV represents the beginning of an entirely new category of entertainment – a personalized experience that is unique for every single viewer. It’s also one of the first fully animated shows that’s designed to be viewed on your phone, in the vertical format. We had to build our own experimental animation and rendering technology to make it possible for this show to exist. But more than that, it’s a new experience that you can share with your friends that doesn’t exist anywhere else.
Bitmoji of Ba Blackstock
Bitmoji TV represents the beginning of an entirely new category of entertainment – a personalized experience that is unique for every single viewer. It’s also one of the first fully animated shows that’s designed to be viewed on your phone, in the vertical format. We had to build our own experimental animation and rendering technology to make it possible for this show to exist. But more than that, it’s a new experience that you can share with your friends that doesn’t exist anywhere else.
techENT: What type of content can we expect from Bitmoji TV?
Ba Blackstock: Bitmoji TV makes you the star of just about every type of TV show imaginable – talent shows, cop shows, sitcoms, soap operas, action movies and more. Every episode is different and is a fast-paced collection of various shows, as seen through the lens of Bitmoji’s unique sense of humour.
*This article is contributed by Myles Hosford, Head of Security Architecture, ASEAN, AWS*
Cybersecurity professionals see some threat
actors or outside-parties as the enemy. However, challenging this mindset is
important; you can better protect your organization against outside-parties if
you understand how they think and operate. With this in mind, businesses around
the globe have turned to hackers to test security infrastructure and develop
stronger, more robust security practices.
Before integrating penetration testing
into your security policy, it is important to understand the different types of
hackers that exist. Each group has differing motivations, and you must be clear
on which of their skills can be used to your organization’s advantage.
Black hat
Photo by Luca Nardone from Pexels
Black hat hackers are cybercriminals
motivated by personal or financial gain. They range from teenage amateurs to
experienced individuals or teams with a specific remit. However, over recent
years, several high profile blackhat hackers have refocused on using their
cyber skills to protect organizations. An example is Kevin Mitnick aka Condor,
who was just sixteen years old when he gained access to a Department of Defense
computer. Following this and numerous
other hacks, Mitnick spent five and a half years in prison. Upon his release
set up his own company, Mitnick Security Consulting, which now runs penetration
tests for clients.
The issue of whether to work
with a previous black hat hacker is a contentious one. Some, including David Warburton, senior threat evangelist at F5 Networks,
believe that hiring ex-hackers is critical in staying ahead of the threat
landscape. However, others are concerned about allowing this group access to
corporate systems and customer data. The latter group should, however, consider
other approaches to working with hackers.
White hat
Photo by Reza Rostampisheh on Unsplash
Often referred to as ethical hackers,
white hat hackers are employed by organizations to look for vulnerabilities in
security defences. Despite using the same tactics as black hat hackers, this
group has permission from the organization making what they do entirely legal.
While they use their knowledge to find ways to break the defences, they then
work alongside security teams to fix issues before others discover them.
Many of the biggest organizations in
the world, including General Motors and Starbucks, are turning to white hat
hackers to help identify fault lines and proactively enhance security posture.
White hat hacking can offer an interesting and lucrative career path for people
with technical skills. Drawing attention to the important role white hat
hackers play can encourage more talented individuals to take a positive path
instead of becoming black hat hackers.
Nurturing
talent
There are many programmes in place to
find, encourage and support the next generation of white hat hackers. An
example, supported by AWS, is r00tz Asylum, a conference dedicated to teaching
young people how to become white-hats. Attendees learn how hackers operate and
how cybersecurity experts defend against hackers. The aim is to encourage
people with technical expertise to use it for good in their career. By equipping aspiring cybersecurity
professionals with knowledge and skills, they can bake security into
infrastructure, from the ground up. AWS’s support for r00tz is our chance to
give back to the next generation, providing young people who are interested in
security with a safe learning environment and access to mentors.
Building on
solid foundations
Photo by Ramin Khatibi on Unsplash
For those responsible for maintaining
customer trust and protecting data, an end to end approach to security is
critical. As we have seen, working with ethical hackers is a powerful way to
view security posture from a cyber-criminal’s perspective to identify and
tackle vulnerabilities. However, it’s also important to remember that security
needs to be baked in throughout an organization’s infrastructure. This is where
partnering with a cloud platform can be beneficial; the best of these are
developed to satisfy the needs of the most risk-sensitive organizations. Cloud
platforms also offer automated security services, which can proactively manage
security assessments, threat detection, and policy management. In so doing,
these platforms take on a lot of the heavy lifting for security professionals,
including ethical hackers.
