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Business, Contributed

Adopting New (Virtual and Augmented) Realities for Manufacturing

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This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

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The manufacturing industry is shifting from hands-on to virtual with AR & VR, to increase efficiency, enhance employee training & cut costs.

As augmented (AR) and virtual reality (VR) technologies expand beyond the gaming world, they are seeing increased awareness and adoption across a variety of industries – particularly manufacturing. In an era dominated by data and one that is constantly shifting to adapt to the needs of the new workforce, emerging technologies have the opportunity to completely disrupt the manufacturing industry as we know it.

AR/VR enables a new generation of workers to be smarter, faster, and more capable by connecting people and computers in real-time, hands-free scenarios. This new wave of immersive computing enables workers to access technical knowledge and data on the go, interact with 3D models to collaborate and innovate with peers and dive into digital experiences that enhance engagement and learning. By empowering employees to do more, AR/VR technologies allow enterprises to solve problems in unexpected and inventive ways.

Lenovo’s ThinkReality solutions are making it easier than ever to build, deploy and manage enterprise AR/VR solutions. ThinkReality is a scalable cloud and device-agnostic software platform supported by Lenovo’s expert consulting, deployment and support services. As the global manufacturing industry prepares to adjust to new challenges and opportunities, ThinkReality is ready to support it.

In addition, the Lenovo ThinkPad P14s Gen 3 operating on Windows 11 Pro is an excellent choice for businesses and employee training. Use Windows 11 Pro for Workstations to blaze through workloads with lag-free multitasking across your most demanding applications.

Manufacturing’s New Reality

The manufacturing industry now has approximately 2.72 million workers in Malaysia, accounting for about 18.1% of the workforce, and continuing to grow. With a transitioning workforce, globally, the manufacturing industry is forecasting a deficit of 7.9 million workers by 2030, resulting in an unrealized economic output of $607.1 billion (RM 2.8 trillion) if current initiatives remain unchanged.

According to Korn Ferry’s Future of Work study, “Developing countries with strong manufacturing centres may begin to struggle due to significant talent shortages – by 2030, Brazil could suffer manufacturing worker deficits of 1.7 million and Indonesia could see worker shortages reach 1.6 million. The United States already struggles with shortfalls in highly skilled manufacturing talent and this deficit is expected to increase over the next decade, reaching a 2030 shortfall of 383,000 such workers, equivalent to more than 10% of the highly skilled workforce.”

As a result, the manufacturing industry, which has traditionally been slow to evolve, is moving at rapid speeds towards AR/VR integration to help solve for the skilled workforce gap. IDC forecasts worldwide spending on AR/VR will reach $160 billion (RM 759.7 billion) this year, up significantly from the $16.8 billion (RM 78.8 billion) forecast for 2019, with the five-year compound annual growth rate for AR/VR spending reaching 78.3%.

The uptick in AR/VR enterprise growth will be a direct result of manufacturing’s growth, where companies are using technology to boost productivity, increase security and ensure accuracy in the industry.

Hands-on Training

According to Deloitte, the number of new jobs in manufacturing is expected to accelerate and grow by 1.96 million workers by 2028. This job surge calls for the industry to keep up with the demand for new talent and to quickly adapt and integrate new technologies—to boost both revenue and employee productivity.

Technicians need to quickly adapt to this environment and determine efficiencies across their entire operations. One such way is by enabling new technologies that enhance employee training.

In most manufacturing environments, hands-on training is difficult because shutting down equipment or a production line to brief new employees is unrealistic. Additionally, there are certain pieces of equipment that might be too expensive to purchase just to dedicate solely to training new hires.

However, with VR, on-the-field training is possible, as new employees can be placed in a virtual environment that mimics the work they would be doing on the ground. Allowing employees to learn through real-life experiences leads to increased knowledge retention and gives them the ability to practice complex scenarios they would normally not have access to in traditional training environments. The technology also allows employees to absorb the information through real-time application, save time in traditional forms of training and equip them with the expertise they need to fill the industry skills gap. Companies also benefit because virtual training prevents disruption in normal operations.

Safety & Maintenance

Being able to train employees from a distance boosts learning, saves employers money long-term and, most importantly, provides a safer environment. While company manuals and training courses exist, there needs to be other resources employees can take advantage of to effectively prepare for the variety of high-risk situations they might face over their careers. With AR technology, employees are able to experience potentially dangerous scenarios repeatedly, helping to avoid injury and equipment damage.

As an example, aerospace manufacturers are using AR technology to increase efficiency and improve quality control at their installation and inspection facilities. Employees use augmented reality glasses to see digital mockups over images of real systems to identify faulty parts which helps ensure safety and speeds up the maintenance process. AR helps ensure accuracy while also speeding up the process of daily inspections.

Worker Productivity & Business Efficiency

The result of a more experiential onboarding and training process is employees who are more prepared for their daily tasks, which leads to increased productivity. Beyond training, AR/VR solutions help businesses work smarter and more efficiently. For example, manufacturing company leaders can use VR to reskill their employees to learn new skills, or alternatively, AR solutions can give engineers access to interactive 3D renderings to more quickly assemble a specific component.

Additionally, over the years these technologies have evolved to help businesses be even more efficient. For example, to adapt to the increasingly mobile and technologically-driven workforce, these solutions now come in the form of hands-free head-worn devices that can be used to deploy both simple and complex AR solutions for enterprises – reducing error rates, improving time to build a system and minimizing costs.

Looking Ahead

ThinkReality is conceived for today’s world and the future. The Lenovo ThinkReality platform provides a proven, scalable, and streamlined path from proof of concept to productivity for enterprise AR/VR applications. The platform is a complete solution that lets you focus on problem-solving by working across diverse hardware and software. Build, deploy, and manage applications and content on a global scale, with global support.

While AR/VR technologies are still facing integration roadblocks in the industry, they hold a substantial role in propelling the manufacturing industry forward in the coming years. Ensuring employees are properly trained, productive and safe is just the starting point for the future of AR/VR in the manufacturing industry. As we look ahead, enterprises will continue to see the value of AR/VR in enhancing operations. By building in smarter technologies into the enterprise ecosystem, businesses will transform the manufacturing industry as we see it today.

Business, Contributed

What Might the Next Decade Bring for Computing?

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New technologies can take many forms. Often, they come from generally straightforward, incremental product advances over the course of years; think the Complementary Metal-Oxide-Semiconductor (CMOS) process shrinks that underpinned many of the advances in computing over the past decades. Not easy, but relatively predictable from a high-level enough view.

Other shifts are less straightforward to predict. Even if a technology is not completely novel, it may require the right conditions and advances to come together so it can flourish in the mainstream. Both server virtualization and containerization fall into this category.

What’s next? Someone once said that predictions are hard, especially about the future. But here are some areas that Red Hat has been keeping an eye on and that you should likely have on your radar as well. This is hardly a comprehensive list and it may include some surprises, but, it is a combination of both early stage and more fleshed-out developments on the horizon. The first few are macro trends that pervade many different aspects of computing. Others are more specific to hardware and software computing infrastructure.

Artificial intelligence/machine learning (AI/ML)

On the one hand, AI/ML belongs on any list about where computing is headed. Whether coding tools, self-tuning infrastructure, or improved observability of systems, AI/ML is clearly a critical part of the computing landscape going forward.

What’s harder to predict is exactly what forms and applications of AI will deliver compelling business value, many of which will be interesting in narrow domains, and will likely turn out to be almost good enough over a lengthy time horizon.

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Much of the success of AI to date has rested on training deep neural networks (NNs) of increasing size (as measured by the number of weights and parameters) on increasingly large datasets using backpropagation, and supported by the right sort of fast hardware optimized for linear algebra operations—graphics processing units (GPUs) in particular. Large Language Models (LLMs) are one prominent, relatively recent example.

There have been many clear wins, but AI has struggled with more generalized systems that interface with an unconstrained physical world—as in the case of autonomous driving, for example. There are also regulatory and legal concerns relating to explainability, bias and even overall economic impact. Some experts also wonder if broad gaps in our collective understanding of the many areas covered by cognitive science that lay outside the direct focus of machine learning may (or may not) be needed for AI to handle many types of applications.

What’s certain is that we will be surprised.

Automation

In a sense, automation is a class of application to which AI brings more sophisticated capabilities. For example, Red Hat Ansible Lightspeed with IBM watsonx Code Assistant is one recent example of a generative AI service designed by and for Ansible automators, operators and developers.

Automation is increasingly necessary because hardware and software stacks are getting more complex. What’s less obvious is how improved observability tooling and AI-powered automation tools that make use of that more granular data plays out in detail.

At the least, it will lead us to think about questions such as: Where are the big wins in dynamic automated system tuning that will most improve IT infrastructure efficiency? What’s the scope of the automated environment? How much autonomy will we be prepared to give to the automation, and what circuit breakers and fallbacks will be considered best practice?

Over time, we’ve reduced manual human intervention in processes such as CI/CD pipelines. But we’ve done so in the context of evolving best practices in concert with the increased automation.

Security

Security is a broad and deep topic (and one of deep concern across the industry). It encompasses zero trust, software supply chains, digital sovereignty and yes, AI—both as a defensive tool and an offensive weapon. But one particular topic is worth highlighting here.

Confidential computing is a security technology that protects data in use, meaning that it is protected while it is being processed. This is in contrast to traditional encryption technologies, which protect data at rest (when it is stored) and data in transit (when it is being transmitted over a network).

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Confidential computing works by using a variety of techniques to isolate data within a protected environment, such as a trusted execution environment (TEE) or a secure enclave. It’s of particular interest when running sensitive workloads in an environment over which you don’t have full control, such as a public cloud. It’s relatively new technology but is consistent with an overall trend towards more security controls, not fewer.

RISC-V

While there are examples of open hardware designs, such as the Open Compute Project, it would be hard to make the case for there having been a successful open processor relevant to server hardware.

However, major silicon vendors and cloud providers are exploring and adopting the RISC-V free-to-license and open processor instruction set architecture (ISA). It follows a different approach from past open processor efforts. For one thing, it was open source from the beginning and is not tied to any single vendor. For another, it was designed to be extensible and implementation-agnostic. It allows for the development of new embedded technologies implemented upon FPGAs as well as the manufacture of microcontrollers, microprocessors and specialized data processing units (DPUs).

Its impact is more nascent in the server space, but it has been gaining momentum. The architecture has also seen considerable standardization work to balance the flexibility of extensions with the fragmentation they can bring. RISC-V profiles are a set of standardized subsets of the RISC-V ISA. They are designed to make sure that hardware implementers and software developers can intersect with an interface built around a set of extensions with a bounded amount of flexibility designed to support well-defined categories of systems and applications.

Platform software

Perhaps one of the most intriguing questions is what happens at the lower levels of the server infrastructure software stack—roughly the operating system on a single shared memory server and the software that orchestrates workloads across many of these servers connected over a network.

It is probably easiest to start with what is unlikely to change in fundamental ways over the next decade. Linux has been around for more than 30 years; Unix more than 50, with many basic concepts dating to Multics about ten years prior.

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That is a long time in the computer business. But it also argues for the overall soundness and adaptability of the basic approach taken by most modern operating systems—and the ability to evolve Linux when changes have been needed. That adaptation will continue by taking advantage of reducing overheads by selectively offloading workloads to FPGAs and other devices such as edge servers. There are also opportunities to reduce transition overheads for performance-critical applications; the Unikernel Linux project—a joint effort involving professors, PhD students and engineers at the Boston University-based Red Hat Collaboratory—demonstrates one direction such optimizations could take.

More speculative is the form that collections of computing resources might take and how they will be managed. Over the past few decades, these resources primarily took the form of masses of x86 servers. Some specialized hardware is used for networking, storage and other functions, but CMOS process shrinks meant that for the most part, it was easier, cheaper and faster to just wait for the next x86 generation than to buy some unproven specialized design.

However, with performance gains associated with general-purpose process shrinks decelerating—and maybe even petering out at some point—specialized hardware that more efficiently meets the needs of specific workload types starts to look more attractive. The use of GPUs for ML workloads is probably the most obvious example, but is not the only one.

The challenge is that developers are mostly not increasing in number or skill. Better development tools can help to some degree, but it will also become more important to abstract away the complexity of more specialized and more diverse hardware.

What might this look like? A new abstraction/virtualization layer? An evolution of Kubernetes to better understand hardware and cloud differences, the relationship between components and how to intelligently match relatively generic code to the most appropriate hardware or cloud? Or will we see something else that introduces completely new concepts?

Wrap up

What we can say about these predictions is that they’re probably a mixed bag. Some promising technologies may fizzle a bit. Others will bring major and generally unexpected changes in their wake, and something may pop onto the field at a time and from a place where we least expect it.

Business, Contributed

Thriving Forward: Embracing The Digital Lifeline of Restaurants for Continued Business Resilience And Growth

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This article is contributed by Jay Ar Juan, Senior Commercial Director, foodpanda Malaysia

In the rapidly evolving food industry landscape, digitalisation has become more than just a trend – it is now a necessity for survival and growth. The surge in technological advancements has propelled restaurants into a new era, reshaping the way they operate and connect with customers. Embarking on a journey through the impact of digitalisation on the food industry, we’ll explore recent changes and how food delivery platforms navigate this transformative landscape, with a specific focus on its implications for local vendors in Malaysia.

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From a restaurant’s perspective, digitalisation is about leveraging technology to enhance customer experience, streamline operations, and drive business growth. This is a crucial aspect of driving the business as a whole. The benefits of it are extensive, ranging from increased efficiency to data-driven insights that enable personalised customer interactions. Particularly in the last few years, we’ve witnessed a profound impact on communities as restaurants adapt to these changes. The food industry is inherently competitive, and the digital shift provides a competitive edge.

The evolution of the food industry has resulted in several fundamental changes. One prominent shift is the rise of delivery services, enabling restaurants to expand their reach and increase revenue. Additionally, data-driven insights have become invaluable, allowing businesses to tailor their offerings to suit customer preferences. These components will put small business owners on a level playing field with mammoth chains. The community impact is substantial, with local businesses gaining visibility beyond physical constraints. Even small roadside vendors can now showcase their offerings to a vast audience using platforms like foodpanda.

Digitalisation upscales businesses, including food

Embracing delivery services has not only expanded revenue streams but has also eliminated geographical barriers, allowing restaurants of all sizes to compete on a level playing field. The convenience of ordering from anywhere has become a customer expectation, providing businesses with a broader reach.

Being part of a marketplace like foodpanda democratises visibility, giving even the smallest establishments a chance to showcase their offerings. A roadside stall will have the same opportunity for eyeballs via the app as a massive restaurant chain at the most valuable rental space in a busy shopping district. With just a few taps, customers will be able to discover even the most obscure vendors within seconds.

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Additionally, the integration of technology has brought about data-driven insights, enabling personalized experiences by analysing customer preferences. This not only tailors menus and marketing strategies but also enhances customers’ overall satisfaction. The rise of contactless dining, payments, and reservations, coupled with the use of platforms for marketing, has further enhanced convenience and customer engagement, fostering loyalty and attracting new patrons. Digitalisation is not merely about efficiency, it’s a holistic approach aimed at creating memorable customer experiences and ensuring the sustained relevance of restaurants in an evolving landscape.

Supporting the restaurants in their digital transformation is foodpanda with tools at their disposal. The Panda Partner app is available on both Google Play and Apple App Store, providing vendors with insights into sales, operations, and marketing, all from the convenience of their phones. Traditional advertising methods are being replaced by digital marketing through the Panda Partner app, making it easy for restaurant operators to market themselves through several simple clicks, even for those without prior digital marketing knowledge. The transparency in tracking results enables vendors to be more strategic in their marketing efforts, contributing to their growth as entrepreneurs.

In the past, data and results simply weren’t trackable, such as knowing how many customers visited their stores and placed an order from thereon. Restaurants and even large chains normally have had to spend big money to analyse these data for them. But with foodpanda’s digital marketing support, they would know how much they have spent and how much sales they generated from these marketing activities, fundamentally allowing them to be better entrepreneurs.

Going beyond the pandemic lifeline

Amid the challenges posed by the pandemic, there are restaurants that have adapted to digitalisation and have experienced significant differences in their business.  For instance, one of our restaurant partners in Penang, Uncle Lan’z, has strategically leveraged digitalisation to reach customers beyond the usual coverage area and saw a significant surge in sales and heightened brand recognition. Digitalisation became the backbone of Uncle Lan’z’s business, with delivery alone accounting for 70% of total sales during this challenging lockdown period. A partnership lasting over four years has positioned Uncle Lan’z as one of the highest-grossing vendors in the northern region, underscoring the transformative impact of embracing digital platforms.

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Similarly, Gerai Ulique Corner faced adversity during the lockdown, leading to a temporary closure of the outlet. With digital platforms providing support, restaurant owner Cik Norlia started selling her fare from home, ensuring business continuity and fostering loyalty. The adaptability facilitated by digital platforms allowed Gerai Ulique Corner to resume business fully as the economy recovered, showcasing resilience in the face of challenges.

On the other hand, the advent of food delivery platforms has contributed to the rise of F&B operators that exist purely for the food delivery market. For cloud kitchen operator Foodle, the partnership with foodpanda since Q3 2022 has brought substantial growth through exclusive collaborations and benefits. Enjoying priority placement on platforms, dedicated marketing support, and access to specialized promotional opportunities, Foodle thrived as a dynamic and diverse cloud kitchen business. By leveraging digital tools to assess physical store potential, facilitate collaborations, and focus on top-performing items, Foodle’s success story exemplifies the symbiotic relationship between cloud kitchens and digital platforms in the evolving landscape of the food industry. The digital transformation facilitated by platforms like foodpanda is reshaping the restaurant landscape. The benefits of going digital are evident, from increased reach to data-driven insights and enhanced customer experiences. As we navigate the ever-evolving food industry, embracing digitalisation is not just a choice but a strategic imperative for sustained growth and resilience. foodpanda remains a key partner in this transformative journey, empowering restaurants to thrive in the digital era.

Computers, Contributed

New Life: Replacement Doesn’t Have To Be The End

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This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

For years, consumer electronics have been viewed as replaceable rather than repairable. Quickly consumed and then easily considered disposable, devices are often discarded, sometimes well before what could be considered a standard end-of-life period.

While recycling has long been the go-to method for minimizing waste in various other sectors, it isn’t as widely embraced in technology. According to a report from Statista, more than 53 million metric tons of electronic waste was generated globally in 2019, up from 33 million in 2010. Only 17.4% of which was documented to be collected and properly recycled.

While efforts to improve recycling rates of e-waste should undoubtedly continue, as someone who has dedicated their life to innovation, the question I pose is, how can we extend the useful life of devices until they truly are ready to be recycled? To answer that question, we must first examine what drives people to dispose of their devices.

Our replacement ecosystem

Today, the lifecycle of devices is largely influenced by technology and user preferences. As new versions of products that meet new needs are introduced, there is a natural desire to replace what is owned with the new. This replacement ecosystem can in turn generate waste. As an example, consider the main motivation someone has for buying a new smartphone or laptop.

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Often, such an action is taken when the battery life deteriorates. Years ago, when PCs had batteries designed to be easily removed and replaced, the user could just pull it off and attach a new one. Now, it’s not that simple, largely due to user preferences that have shaped our technological landscape.

As devices have become exceptionally sleek to meet the needs and wants of consumers, they’ve become less easy to repair in the process. So, when a user’s experience with the device is negatively impacted by poor battery performance, the easiest available choice seems to be to replace the device with another, with many opting for something new.

In this lifecycle, an expectation to constantly produce is placed on manufacturers, leaving the user to desire what’s new rather than attempt to enjoy a long-term experience with the product.

Though many people choose to replace their old devices with something new, it isn’t inevitable that devices be scrapped once their initial useful life appears to be over. As we’ve become used to an ecosystem that’s less accommodating of device reparability over the past decade, I revisit the question I initially posed, how can we extend the useful life of devices?

The Cynic’s Response

When I’ve discussed the aforementioned question in forums, I’ve occasionally been met with cynicism.

The cynicism is underpinned by the belief that products are designed to be replaced after several years since they regenerate sales. Looking at how device usability can be extended isn’t seen as being commercially viable in this particular instance.

While I acknowledge there are always people who will want the latest devices, I want to put forward the idea that the “old device” has the potential to still be phenomenal. It has a lot of value in its ability to be reused either by family members or others in the community, for example.

A great example of a device is the Lenovo ThinkPad X1 Carbon operating on Windows 11 Pro. Boost employee productivity with modern Windows 11 Pro devices for business. Focus, create, and collaborate with ease from any location with natural workflows and intelligent experiences.

Getting to circular

It’s obvious to me that people want to feel good about what they do. When given the choice, many people would prefer to purchase a sustainable alternative to be more eco-friendly.

The question, at least in my mind, is, to what extent are people willing to be inconvenienced for more sustainable features? Whether it’s a marginally higher price point, time spent waiting for a repair or embracing modularity instead of buying the hottest new device, there’s a lot to unpack. The question alone encapsulates a guiding mission for device manufacturers to do everything possible to make it easier for consumers to make sustainable choices. 

To act on this, I think we need to design in-feature capabilities that will make it easier to improve reusability and extend usability in general. This is why we’re designing our products to be more durable, where, as an example, we’re embedding longer lifespan batteries into our products. We must, however, ensure the user experience isn’t being compromised in the process.

Then, there’s the aspect of reparability. At its best, I think of reparability as Lenovo’s partnership with Kramden Institute, an organization that refurbishes machines and gives them to families who don’t have computers, extending the life of valuable technology and closing the digital divide. 

We’ve also made it easier for our customers to get more long-term use of their products through three-year standard warranties and five years of replacement parts for many of our products. By offering advanced support services, products can be quickly repaired to minimize interruption and hassle. For those who want to repair their own devices, we offer service and maintenance manuals, as well as part removal and replacement videos.

These are, of course, in addition to recycling the device and leveraging recycled materials in the manufacturing of products. As stated in our recent ESG report, this has been a key focus at Lenovo, where we’ve greatly increased the integration of new recycled materials (e.g. magnesium, aluminium and ocean-bound plastics).

Now, Lenovo manufactures 248 products that use closed-loop recycled plastic (an increase from 103 in 2021). As part of our product recycling approach, Lenovo offers product take-back programs and an Asset Recovery Services program that provides companies with a sustainable disposition strategy that will help mitigate the environmental and data security risks associated with end-of-life device disposal.

Ultimately, at Lenovo, we are working to increase the number of products, components, and materials that are reused, repaired, and recycled. In doing this, we extract the greatest amount of value from products while they’re in use. Keeping products in use for longer, recycling materials, and reusing products in new ways are the staples of transitioning from a replacement ecosystem to a circular one.

From an engineering standpoint, balancing the need to increase the deployment of more eco-friendly resources with the ability to engineer efficiency in manufacturing is how we will win on the road to doing better.

While I don’t see us moving back to the thick, heavy design that characterized yesterday’s devices, there’s definitely an opportunity where we can replicate the reusable functionalities while also having minimal impact on design. I’m excited to see how we can go a lot further with this than where we are today.

Business, Contributed

Embracing the Golden Digital Era: Elevating Malaysia’s Potential with Cloud Adoption & Skilling

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This article is contributed by Azhar Abdullah, Head of Enterprise at Amazon Web Services (AWS)

As Malaysia pushes towards becoming a regional leader in the digital economy under the Malaysia Madani vision of achieving a highly-skilled, prosperous, and sustainable economy, organizations must now take steps to adopt a digital-first mindset to innovate and transform their businesses.

The digital economy is one of the key economic pillars contributing to 23.2%[1] of Malaysia’s gross domestic product (GDP), which is set to increase to 25.5% by 2025. However, 77%[2] of small and medium enterprises, which contribute almost 40%[3] of Malaysia’s GDP, are still early in their digitalization journey. This represents a huge opportunity for Malaysian businesses to accelerate the pace of digital adoption for tech transformations across the board.

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As new technologies emerge, businesses need to invest in both solutions and training to enhance efficiency and productivity in day-to-day work and position themselves for growth. Digital upskilling is a key component of Malaysia’s digital transformation, which includes ensuring employees are equipped with capabilities to deploy cloud-enabled solutions, individuals are empowered for future digital careers, and the digital inclusion of citizens is advanced.

Keeping Pace in an Evolving Landscape

To keep pace with industry disruptions and evolving customer needs, it is essential for business leaders to embrace cloud technology as a strategic priority. Doing so will allow them to benefit from the cost-efficiency, reliability, flexibility, scalability, and security of the cloud.

One such example is the well-loved homegrown curry powder and spice brand, Baba’s Products[4], which adopted AWS cloud to efficiently scale, optimize costs, and implement disaster recovery strategies. With AWS, Baba’s Products has achieved faster time-to-value, reducing the order-to-cash cycle by 40%, and supporting its expanding regional presence with products sold across nearly all retail grocery stores in Malaysia, Singapore, and Brunei.

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Malaysian businesses should move forward on their digitization efforts, to reduce the risk of falling behind as the country moves towards achieving its digital economy goals. Without integrating digital tools and strategies into operations, businesses may face several challenges such as inefficiencies in their productivity levels, resulting in slower delivery of customer products or services. Additionally, with data playing a critical role in decision-making, they might miss out on valuable insights, hindering their ability to make informed choices and strategic decisions.

As part of its strategy, Maxis, Malaysia’s leading converged solutions company and AWS Advanced Tier Partner, taps into resources from the global community AWS Partner Network[5] to drive innovation, modernization, and deliver enhanced personalized experiences for its end customers. Maxis leverages more than 400 AWS-accredited employees to date that provide solutions to local businesses to accelerate cloud adoption.

Building Malaysia’s digital workforce with the right talent

As technology continues to shape the world, education, skilling, and talent play a pivotal role in driving innovation, economic growth, as well as societal progress. In June 2023, Human Resource Minister V. Sivakumar highlighted that based on 2020 World Economic Forum predictions, 4.5 million Malaysians are likely to lose their jobs by 2030 if they do not improve their skills with the emergence of AI[6]. 

AWS has committed to training 29 million[7] people globally in cloud computing through free training programs by 2025 and has helped 13 million globally access cloud skills training to date. Since 2017, AWS has trained more than 1 million individuals across ASEAN and more than 50,000 individuals in Malaysia.

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Training programs like AWS re/Start prepare the workforce for a digital economy, as well as transforming lives in Malaysia. One example is Malaysia’s own re/Start alumni, Ganesan Mahesan, who was faced with the challenge of finding a professional job when the COVID-19 pandemic hit. “During the pandemic, I struggled to find employment in my field. I came across the AWS re/Start program, and it was an excellent introduction to core cloud concepts. I was excited to learn new skills.” Through the program, Ganesan secured a job with the chemical company Evonik as an IT Support Engineer.

Investment in skilling is equally beneficial to both individuals in the workforce and employers. According to a Gallup study,[8] organizations that employ digitally advanced workers, digital technology, and cloud technology reap higher business growth and innovation. In a similar vein, Malaysian workers with advanced digital skills can earn salaries 106% higher, and 74% of respondents express higher job satisfaction.

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To stay ahead of the evolving job landscape and skills demands, Bank Islam, Malaysia’s first listed Islamic financial services institution, launched a broad staff upskilling program to give more than 4,000 Bank Islam employees access to foundational cloud skills. This was achieved through a combination of on-demand digital training, live instructor-led training, and group interaction sessions, as part of a skills roadmap to establish the Bank Islam Digital Academy, a permanent learning centre that will drive and grow digital skills across the organization.

Long-term commitment to enable Malaysia’s Digital Era

It is inspiring to see the potential of how cloud technology can enable SMEs, enterprises, government agencies, and citizens. In the public sector, government agencies can tap into the Cloud Framework Agreement with the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), which grants Malaysia’s government agencies and departments access to power IT modernizations and improve citizen services.

Earlier in March, AWS announced its plans to launch an AWS infrastructure Region in Malaysia, which will give government, developers, businesses of all sizes, and non-profit organizations across the country the access to greater choices – from compute and storage, to artificial intelligence and machine learning, and more, to foster innovation and growth. As part of its commitment to the region, AWS is planning to invest $6 billion (approx. MYR 25.5 billion) in Malaysia by 2037. We look forward to seeing how this investment will spur job creation, cultivate skills training, and provide growth opportunities to the communities surrounding our data centres, helping Malaysia reach its potential as a digital leader in the region.

[1]Department of Statistics Malaysia Official Portal, Ministry of Economy
[2] SME Corp, Post-pandemic growth: Address barriers to business digital transformation
[3] Contribution of SMEs in Malaysia and China, Department of Statistics Malaysia, Newsroom
[4] AWS, Baba’s Keeps Its Spices Fresh with Real-Time Data from SAP on AWS
[5] AWS, Join the AWS Partner Network
[6] HR minister: Malaysia needs to retrain 50% of workforce amid AI rise
[7] Amazon, Our Upskilling Commitments
[8] AWS, Study by Gallup and AWS shows digital skills drive economic growth across APAC

Business, Contributed

Edge Computing Unbounded: A look at How New Organizations are Using Edge Computing as Competitive Differentiation

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This article is contributed by Francis Chow, Vice President and General Manager, In-Vehicle Operating System and Edge, Red Hat

Organizations across the globe are deploying new services, generating massive amounts of data at the edge. With this explosion of data, companies are looking for ways to make real-time decisions where this data is being generated – this is where edge computing comes in. Whether it be massive amounts of data, clusters and nodes or disconnected and connected applications in hard-to-reach locations (or all of the above), edge computing can help companies create more intelligent devices, providing innovative ways to stand out in competitive and quickly evolving marketplaces.

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Scalability, low latency, more bandwidth, enhanced security, standardization and reusability – these are benefits every organization wants in their infrastructure. But how can they get there? How do they use the IT and OT human and physical resources they currently have to make this happen? Companies are partnering with software companies like Red Hat to provide the infrastructure, support, services and solutions from the far edge to the cloud and back. Red Hat believes in open source solutions at the edge. Adopting open source technologies at the edge helps minimize vendor lock-in, facilitating standards-based integration and means anyone can inspect, modify or enhance, unlike proprietary software that is limited to specific users. From device endpoints to gateways to edge servers to on-premise data centres to the cloud, open source solutions can help drive collaboration and standardization across industries so that everyone can benefit from better products and faster innovation.

In the early stages of edge computing, Red Hat worked with service providers like Verizon to successfully use open source solutions at the edge to transform networks. Verizon built its 5G core network on a modern cloud platform because Red Hat has the capabilities for critical infrastructure with extremely high availability, security and performance requirements within our open source technologies. Red Hat then helped Verizon roll out this same platform to the edge to host 5G RAN base stations at the edge, achieving a homogeneous platform with a leg up in operational efficiency. Verizon is driving 5G into its network to offer its intelligent Edge Network (iEN) and Network as a Service (NaaS) strategy aiming to make its network the most intelligent, adaptive and service-aware network available.

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Now, Red Hat is working with ABB to extend operational consistency for industrial use cases across edge and hybrid cloud environments. With Red Hat Device Edge and Red Hat OpenShift, ABB will be able to more easily connect cloud and control environments for optimized asset monitoring and efficiency by aggregating and analyzing data on hard-to-reach devices with limited resources.

Another example is automotive and software-defined vehicles. With software-defined vehicles, computing at the edge is critical as most of the computing workload is in the vehicle itself. We’re working with key players in the automotive industry to help them embrace new and innovative solutions that can keep up with the pace of change and overcome limitations that have created barriers to adopting new technologies, despite their efforts in standardization and reusability.

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Two years ago, we announced that we were investing in the automotive market to build a functional-safety certified Linux operating system. Since then, we’ve started working with companies like Luxoft, Qualcomm Technologies, Inc. and General Motors to help advance software-defined vehicles at the edge. Red Hat and GM are continuing to work together to develop next-generation platforms for GM’s software-defined vehicles, while also creating a methodology to build high-quality and functionally safe platforms and applications. The goal of this collaboration is to establish best practices that promote the adoption of new technologies and ensure interoperability across different vehicles and systems, making the automotive community more accessible for all, including developers. Today, Red Hat announced the next step in this important work with a collaboration with ETAS, a subsidiary of Bosch, to provide a more scalable platform to help accelerate software-defined vehicle transformation. As a result of this collaboration, automakers can benefit from a tightly integrated, reliable and scalable platform for developing, testing and deploying advanced driver assistance systems and automated driving applications on software-defined vehicles.

As our ecosystem work shows, Red Hat is committed to helping our customers with their biggest challenges and it’s clear to see that open source is the new normal at the edge, whatever the use case. Whether it be concerns about security at the edge, flexibility at scale, management, integration and complexity, Red Hat can provide the best open source infrastructure software as they move to the edge.

Business, Contributed

Careers in the P-Hailing Industry Deserves Respect –  A Path to Growth and Upskilling Opportunities

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This article is contributed by Shubham Saran, Head of Logistics, foodpanda Malaysia

Delivery riders see p-hailing as a viable income lifeline with its flexibility and quick access to fair and supplementary wages. A viable springboard to other industries and entrepreneurship, platform providers have been giving upskilling opportunities to delivery partners but will need the Government’s assistance to widen the scope.

Gig Economy’s Substantial Impact

The gig economy in Malaysia has witnessed an unprecedented surge over the last few years. Catapulted by the Covid-19 lockdown, this has revolutionised the country’s employment landscape, especially in how freelancing work is viewed. This transformation is most evident with the sheer number of p-hailing jobs out there now, which have also become integral to serving the daily lives of  Malaysians.

According to the Economic Planning Unit, the gig economy contributed approximately 7% to the nation’s GDP in 2021, underlining its substantial impact[1]. Moreover, this sector has provided income opportunities to around 2 million Malaysians, cementing its role as a significant source of employment. This was especially critical during the pandemic when it became a lifeline for many suffering from the economic impact of Covid-19.

From that, 7 out of 10 workers are p-hailing delivery partners, according to a survey by Malaysia Digital Economy Corporation (MDEC), showing just how important riders are to the economy. The same survey revealed almost half of all gig workers cited financial sustainability as their main reason for joining the gig economy. The reasons are obvious – gig work is the fastest and most flexible source of income, whether supplementary or primarily.

foodpanda Rider 4

Riders have seamlessly integrated into Malaysian life, facilitating the delivery of food, groceries, packages, and more. Millions of orders crisscross cities and towns to be delivered each day. P-hailing riders not only provide convenience to consumers but significantly boost the growth of quick-commerce and online services. Their work is the backbone of the gig economy and bolsters the broader economy by driving trade and consumption.

In Malaysia, the gig economy has been evolving over the years and the role of riders has been both crucial and complex. While riders view this job as a  convenient source of income, drawn in by its flexibility and quick access to fair income, many have criticised the nature of the work as an impediment to socio-economic mobility. But if we look from the lens of the younger generation, they would find gig work a viable springboard to other industries or even entrepreneurship opportunities.

We have to accept that there are many pathways to success for young Malaysians. However, the key importance is in recognising the potential for growth and upskilling within this sector. We delve into the issue currently and encourage our riders to embrace the upskilling opportunities provided to stay relevant in an ever-changing job market for those who view gig economy jobs as a mid- to long-term opportunity.

Commitment to Rider Upskilling

In line with this, it has been the core of foodpanda’s engagement with our delivery partners to provide numerous benefits and upskilling benefits for them. We recognise the pivotal role of riders in the gig economy and are committed to enhancing their value beyond delivery service.

For example, we recently partnered with Manipal International University (MIU) to provide riders with the opportunity to pursue tertiary education focusing on a  two-year sponsored journey to complete their Diploma in Business Management. This initiative aims to help our delivery partners enhance the skills and qualifications they need to advance their careers.

In recognition of the importance of language proficiency, foodpanda has taken proactive steps to empower its riders with short English courses. Called ‘Panda Purpose,’ these courses are designed to enhance the English literacy skills of delivery partners, ultimately increasing their job delivery capabilities and employability. This commitment to language education and skills development underscores foodpanda’s dedication to its workforce as well as the quality of service it provides to its customers

Hopes for Gig Workers in Budget 2024

While foodpanda and many of our fellow platform operators have taken proactive steps in providing upskilling opportunities for our delivery partners, we can certainly do more with assistance from the Government. In line with the upcoming Budget to be tabled in Parliament on Oct 13, we hope that this will be a priority in ensuring that gig workers are given every opportunity to upskill and reskill themselves.

foodpanda Rider 1

Furthermore, we anticipate and expect improved access to motorcycle loans for the B40 community, aiming to alleviate their financial burdens and for telco companies and 5G service providers to consider reducing pricing for riders and merchants, ensuring better connectivity for all.

P-Hailing Professionals as Pillars of Reliability

In this industry, riders constantly face challenges, and they respond well with solutions that improve the way things work. These riders are quick thinkers and always prioritise the customers. For instance, many riders share their tips among themselves to purchase marker pens and cling film to make sure orders are accurately written and the meals and drinks are delivered intact. This teamwork is key to successful deliveries. Merchants count on riders as a vital extension of their service, and their ability to work well together is a skill they’ve honed over time.

Although foodpanda and many other platform providers rely on cutting-edge data technology and understanding customer behaviour with surgical precision, it is our delivery partners who will ensure that every order will be an enjoyable experience for our customers. Exceptional customer service is a cornerstone of their work. They handle inquiries, resolve issues, and often go the extra mile to ensure customer satisfaction.

The gig economy, including p-hailing, is known for its ever-changing landscape. Whether it’s adapting to new routes, technologies, or customer preferences, these riders are always on their toes. They embrace change and adaptability as part of their daily routine. The ability to pivot in response to evolving circumstances is a skill the riders continually refine.

P-hailing workers are the backbone of modern food and goods delivery services, proving to be indispensable during crises like the COVID-19 pandemic, ensuring access to essential items and enhancing the quality of life for many. Additionally, the gig economy provides crucial income opportunities for various individuals seeking flexible work arrangements, promoting financial stability and independence.

A career in p-hailing encompasses a rich tapestry of skills and qualities that profoundly impact our daily lives. These professionals are not just delivery partners but problem solvers, team players, customer service champions, and adaptable individuals in our society. It’s time we celebrate and honour their contributions to our society and economy while giving them the opportunity to thrive.

[1]  Chapter 3, Macroeconomic Outlook, Ministry of Finance

Business, Computers, Contributed

Where Next for Product Development In A Hybrid World?

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This article is contributed by Jerry Paradise, Vice President of Global Commercial & Product Management at Lenovo IDG

In product and device design there are inflection points that really lend themselves to new and innovative thinking. Some of these points involve disruption – the sudden move to working from home because of the Covid-19 pandemic around the world is the obvious example. Others are longer-term, with some being the consequence of that initial disruptive event – the new thinking around hybrid working for example. 

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Right now, there have never been so many areas in which to innovate, because there are so many new problems and opportunities. The past 2 years have certainly sharpened the focus across many industries on how to solve problems with technology and while the shift towards cloud-based collaboration and productivity was already underway, the pandemic has accelerated digital transformation initiatives across so many functions.

The focus of much of this innovation is on hybrid working. Technology and devices, supported by connectivity and software, remain the foundation for what this will look like and will shape design and engineering for some time.

What is necessary for hybrid workstyles?

It starts with defining what technology-for-hybrid means. At its most fundamental, for the end-user, it means technology that supports being able to move back and forth readily between home – and “everywhere”. For businesses and IT departments, it means offering the flexibility of roaming workspaces, while maintaining maximum levels of productivity and security.

On the surface, it may all sound familiar, but there’s an underlying fundamental change. Pre-Covid, for most this meant office-based with occasional “after-hours” at home, with some remote working at a customer, perhaps via an airport. We went from one tethered environment, for power and connectivity, to another. 

Now we’re seeking to create new experiences that are shared by people who no longer sit next to each other in the same space. We need high-speed wireless connectivity, always-on always connected, and using high-bandwidth applications that include voice and video nearly every hour of the working day, we need collaborative hardware and software that’s up to the job. 

In the new hybrid working models, we have been starting to see the next generation of devices designed specifically for this new world.

A great example is artificial intelligence (AI) will start to work out whether or not to close down a side conversation because it’s not front-and-centre to the meeting for security reasons, or that in fact it should be part of the conversation because that person is an integral part of the discussion. Context will play its part, and technology will slowly take that into account.

From webcams to security

Previously, companies were suspicious of webcams, and our Customer Advisory Councils made it clear that a physical shutter was needed to guarantee that even if a camera was hacked remotely, the criminal could not see anything. 

That design thinking started when hybrid working wasn’t even a concept. Now we’re looking at accommodating hybrid workspaces around new experiences that will demand cameras and microphones as essential to improve the efficiency and the comfort of meetings and be smarter as a result. That’s an interesting evolution that requires new thinking, and it demands new designs and innovation that we are actively working on.

Corporate security is also inverted. We previously had corporate networks where 80% or 90% of people were inside the firewall. If you entered your company’s building with your security tag, you were inside the VPN and were deemed safe to access the network.

Now, 80-90% of employees are outside the building at least some of the time and are outside the firewalled network. Often using their own devices on vulnerable home networks or remote hotspots without suitable VPN protection. For a company like Lenovo, I believe the responsibility lies with us, to put the security wrapper around the devices in this hybrid world, coordinating with the hardware layer and the operating system.

A great example is the Lenovo ThinkPad P14s i Gen 4 operating on Windows 11. Shield valuable data and enable secure hybrid work with the latest advanced security that businesses say results in 2.8X fewer instances of identity theft.[1]

Security fundamentals are too numerous to go into detail here, maybe for another time! But we’re taking a view of the multi-layer approach to security that says we’re going to do everything in our power to make the hardware design as secure as possible from supply chain integrity to endpoint protection for the end user. 

And much more

Other design factors also come into play.

As we’re more mobile and more remote, we need longer battery life. Even if we’re based at home, we still don’t want to have to be tethered to the power outlet in the wall. So that means application management, chip management, and power and heat management.

How can the device balance the resources that create heat, with those to keep it cool, all of which use up battery power – and still retain everything the user demands for instant use?

The answers include ultra-high-performance software and hardware tuning according to the different tasks and needs, and using AI to manage high power consumption of technologies such as displays, 4G LTE and 5G (which is high).

Above all else the challenge we relish is that it’s our job to ensure that, when users open the lid of their laptops, the devices are ready to do useful work, on-demand, secure, fully connected, using applications that are only going to get more sophisticated, in more ways than we have ever done before. 

Welcome to the hybrid future – and the devices we will use in it.

[1] Windows 11 Survey Report. Techaisle, February 2022. Windows 11 results are in comparison with Windows 10 devices

Business, Contributed

Tech Solutions Executives Must Consider Levelling Up Their Team

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This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

Today, integrating forward-thinking technology is not an option, but a key business strategy that touches nearly every part of a growing business. Not only do customers expect customized on-demand services, but employees do too.

According to recent research, nearly half (48.6%) of workers think using the right tech increases their productivity, and 35.8% say being equipped with appropriate technology helps make their job more flexible. Businesses small and large that want to take team creativity and productivity to the next level must leverage technology that can drive faster results and adapt to new trends in the market. It is imperative that enterprises harness modern technology such as mobile apps, AI-enabled services, and cloud automation as tools for their teams to help simplify or automate time-consuming day-to-day activities so they can focus on more challenging work.

Taking your team to the next level in our increasingly digitally driven world will require businesses to find a balance between implementing emerging tech for tasks that can be automated, and training their employees on how to provide personalized experiences for their clientele.

Here are the top three emerging technologies all business owners should have on their radar to scale their business efficiently.

Hi-speed Network Infrastructure

Slow and unstable connectivity is a major obstacle for a distributed workforce that is reliant on their PCs’ efficient technology to lead collaborative brainstorms, listen and engage during monthly planning meetings, and/or connect with team members during 1:1 meetings. Wifi 6E offers an advanced band connection needed for optimized work-from-home, online learning, live streaming, and faster speed for all your connected devices.  Emerging technologies like Wifi 6E will be instrumental in delivering high bandwidth, ultra-low latency connectivity and power to devices all over the world and will expand the landscape of solutions for businesses that want to grow.

ThinkPad X1

While devices must be faster and more functional, it is imperative that design and engineering teams also offer new possibilities of thinner and more flexible designs for employees on the go. For example, global PC manufacturers are designing unique laptops with extended battery life that allows you to work through the day uninterrupted—even with versatile usage modes on the go. The Lenovo ThinkPad X1 Carbon operating on Windows 11 Pro is a great laptop for employees, especially in the hybrid working world. Windows 11 is the most secure Windows ever. Businesses report a 58% drop in security incidents with Windows 11 Pro devices.1 Forward-thinking technology equipped with always-on always-connected capability will be key for business continuity.

Cloud Automation

Cloud automation is an easy entry point for many businesses that are looking to expedite their processes through tech-enabled automation. As data, apps and workloads shift to the cloud, it can improve day-to-day operations and workflow, helping small-to-medium business (SMB) owners in particular automate tasks such as scheduling appointments, content marketing management and tracking business expenses in one place. By freeing up some time with the help of automation solutions, leaders can help their team build skills to become more productive through various training programs or employee enrichment opportunities.  These are a few examples of how digital transformation can be harnessed to enable businesses of all sizes to achieve efficiency, productivity and smart collaboration.

By automating certain tasks, business owners will provide employees with more time to deliver thoughtful and creative work. However, the prospect of automation can create uncertainty, both regarding job security and changes to day-to-day tasks. To reduce these fears, it is essential to communicate with employees throughout the entire process. The main message to reinforce is, “Automation technology is being used to support staff, not replace their roles.” Through open communication and continuous learning, employees will be given plenty of enrichment opportunities and stay loyal and engaged in their work and their companies long-term success.

AI-Enabled Services and Products

AI-enabled services are now in our homes, cars and personal computing technology, and they can also play a role in helping businesses address common challenges such as staffing, security monitoring, finance management, personalization of services, and more.

Some workplaces have incorporated AI chatbots to provide employees with resources around the clock, adding convenience for those seeking answers to common questions about employee benefits, scheduling, insurance, vacation availability and sick time. In turn, by allowing some HR processes to be accomplished without human intervention, chatbots offer a better allocation of HR staff members’ time toward addressing more complex employee concerns.

In fact, companies that smartly adapt to incorporating AI-enabled services and products have a competitive advantage. AI and machine learning can enable targeted data analysis, so employees can do creative and social tasks that AI simply cannot. Not only can companies save money by using AI to do repetitive work, but teams are able to focus their skills on more innovative assignments and, therefore, be more productive.

Uplevel your business by being adaptable and strategic

To take your team and company to the next level, businesses must strategically implement the proper infrastructure, cloud automation and AI tools that will help their business scale. Today, businesses of all sizes require client and data center infrastructure that enables growth rather than restricts it. As technology rapidly evolves, businesses need the ability to integrate new technologies and workloads efficiently and seamlessly, often within resource, budget and capital restrictions. The best way to ensure your plan is suited for growth is to routinely check in with your team, evaluate your structure and ensure it is adaptable for the unforeseeable obstacles that come with running a successful business.

Business, Computers, Contributed

How To Balance Business Innovation and Operational Excellence

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This article is contributed by Varinderjit Singh, General Manager, Lenovo Malaysia

IT decision-makers have officially earned their seats at the table — nearly three-quarters of CIOs say their roles have been elevated by the visibility they received during the pandemic. [1] Now they have to figure out what to serve first.

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The Lenovo ThinkPad® X1 Nano Gen 3 is powered by 13th Generation Intel® Core™ i5-1340P processor takes multitasking—and manageability—to the next level and is built for what IT needs and users want.

Digital strategy and transformation took the lead last year for 67% of CIOs, but the number fell to 60% in 2022 as IT decision-makers focused on the fundamentals of optimizing and managing technology.1 Priority whiplash has left more than 76% of CIOs struggling to balance two critical goals: business innovation and operational excellence.1

With the right technology partner, IT decision-makers don’t have to choose. Smarter digital workplace solutions raise the bar on productivity, business agility, and infrastructure integrity, freeing them to focus on strategic organizational change. In fact, that’s how they would prefer to spend their time — 83% of IT decision-makers are actively seeking digital transformation opportunities that will help their companies contribute good to the world.[2]

What should you look for in a technology partner?

An end-to-end solution provider will have your back, optimizing operations in three essential ways.

01. Productivity and collaboration

Exceptional technology is the baseline for productivity and collaboration, supporting hybrid workplaces, connecting employees, and securing data and devices from anywhere. When it works, technology enables peak performance and improves user experience. On average, three-quarters of employees credit their business technology with making them feel more productive and empowered.2 And 60% of IT decision-makers see their employee experience (EX) scores rise by focusing on improving users’ experience with technology.[3]

When technology doesn’t work, IT decision-makers put innovation on the back burner while they scramble to field help desk requests, respond to security emergencies, push out patches, and source new products to meet evolving business needs.

Look for technology that is optimized to work together, promises exceptional reliability, and leverages the most current innovations for data and employee security.

Lenovo delivers a portfolio of premium solutions — hardware, software, services, and accessories — ranging from PCs and smartphones to smart collaboration to augmented and virtual reality technology (AR/VR). Plus, remote management and automation technology innovations can cut time spent on manual processes by as much as 50%.[4] Hardware- and software-based security and manageability tools elevate productivity on modern devices like the ThinkPad® X1 Carbon Gen 11, powered by 13th Generation Intel® Core™ i5-1335U processor, built for what IT needs and users want.4

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About half of CIOs right now are spending significant time on operational IT improvements, and 26% are busy reacting to IT crises.1

What would you be doing if your technology could manage and secure itself?

02. Agility and optimization

Business transformation often depends on the ability to scale, requiring immediate access to mission-critical technology. Quick access to technology has proven elusive for some organizations, which results in IT teams spending significant time managing older equipment.

That’s an easy ask if they’re partnered with a technology provider that offers as-a-service solutions. With Lenovo TruScale, devices, infrastructure, services, and support can all be scaled easily to meet evolving business needs. Everything from the pocket to the cloud is available on demand, from a single point of contact, in a cost-efficient OpEx model. End-of-life recycling is also an important part of the package — streamlining the process for IT decision-makers, eliminating security risks associated with asset disposal, and helping to meet organizational sustainability goals.

When it comes to freeing up time for innovation, few decisions are as impactful as choosing an as-a-service partner. When everything from infrastructure to end-user devices is optimized, updated, and ready to be deployed anywhere in the world, operational excellence takes care of itself.

03. Intelligent infrastructure

Businesses need an infrastructure that delivers faster time to insights, improved application performance, enhanced security, and better manageability.

Cloud computing is an important part of the equation. As of 2022, 60% of corporate data worldwide is now stored in the cloud,[5] and that makes achieving operational excellence significantly easier.

Within just a few months after migrating to the cloud, 80% of businesses report operational improvement[6] thanks to the continuity, resilience, and efficiencies achieved with hybrid cloud computing.

The Intel® Xeon® Scalable processors in Lenovo’s ThinkAgile appliances optimize workloads and improve efficiency, providing significant improvement in data processing capacity. Along with flexible cloud storage, IT decision-makers also have access to remote management services and support analytics through one customer portal. With increased visibility across the entire fleet and the capability to manage technology remotely, they can significantly reduce organization-crushing downtime — and make time for transformation.

Smarter IT decision-makers don’t go it alone. 92% of CIOs believe technology vendors play a valuable role in their company’s overall success.[7]

[1] CIO.com, “State of the CIO, 2022: Focus turns to IT fundamentals,” March 2022
[2] Reach3 Insights and Lenovo, “Human-centered insights to fuel IT’s vision,” July 2022
[3] Lenovo, Intel, and Forrester, “Invest in Employee Experience, Drive Your Bottom-Line Growth,” October 2020
[4] Salesforce.com and Pulse, “Global IT Survey 2020,” accessed August 2022
[5] Statista.com, “Share of corporate data stored in the cloud in organizations worldwide from 2015 to 2022,” accessed August 2022
[6] Zippia, “25 amazing cloud adoption statistics,” May 2022
[7] IDG, “2022 Executive Summary State of the CIO,” 2022