Malaysia’s national postal and courier service is going full monty with Amazon Web Services (AWS) to achieve its digitization goals. The drive for digitization and agility comes as a multi-year plan that was initiated back in 2019. Plans were put into high gear with the sudden onset of the pandemic later that year. However, the pandemic also saw an increase in parcel deliveries driven by increased transaction volumes on e-commerce platforms.
With that in mind, Pos Malaysia has already rolled out a number of customer-facing and internal digital initiatives to provide better service for their customers. Having already experienced the effects of an estimated 24% growth in the e-commerce sector during the COVID lockdown, the company is looking to further improve their service further. To date, the company has already migrated 60 critical applications which include parcel tracking, point-of-sale retail, SAP, supply chain, mail tracking, and human resources to the cloud with Amazon Web Services. They are now in the process of migrating the remaining workloads and applications to AWS by 2023.
Pos Malaysia’s digitization efforts will utilise Amazon Elastic Compute Cloud (ECC) which provides secure, resizable compute capacity. Most importantly, it will allow Pos Malaysia to dynamically scale to meet customer needs during periods of increased demand. It will also allow them to more efficiently manage resources for day-to-day operations. The scalability will be a cornerstone of Pos Malaysia’s ability to provide frictionless deliveries during peak periods.
“Pos Malaysia’s digital transformation with AWS is a great example of how a traditional last-mile
logistics business can simplify, modernize, innovate, and scale. Using AWS, Pos Malaysia can capture
growth opportunities in e-commerce as demand for online shopping accelerated across Southeast
Asia during the pandemic. Pos Malaysia is delivering goods into the hands of customers in a cost-
effective, efficient, and agile manner, especially during peak periods with high parcel volumes.”
Eric Conrad, Regional Managing Director of
Worldwide Public Sector, ASEAN at AWS
AWS is will become the home of Pos Malaysia’s central data repository for an integrated data platform. This data will be able to provide insights which will enable them to better understand customer demands, find delivery efficiencies and improve operations across the country. They will be able to do this using AWS services like SageMaker which will allow the company to build, train and deploy machine learning models for virtually any use case. This will allow Pos Malaysia to build data-driven models that will be able to predict peak periods. This will allow the company to proactively deploy more staff and vehicles to ensure smooth delivery.