RapidKL is finally launching and selling its My50 and MyCity passes making it easier for users to purchase the pass instantly without going through the hassle. The passes can be purchased through The MyRapid Pulse app, which is available on the Apple App Store, the Google Play Store, and the Huawei AppGallery. It is also available for purchase through the online MyRapid Shop. With this system in place, it allows commuters to buy these passes online instead of at customer service counters in RapidKL train stations and bus hubs.

However, like many of its other “advancements”, the transition to an online system seems like two steps forward and a step back. As mentioned in its own FAQs, while the passes are being sold online, they will not be able to be activated on the MyKad or Touch ‘n Go card after the purchase. Instead, users must activate the pass at customer service counters at public transport stations like KL Sentral.

There is, however, a good reason why users must activate it at customer service counters. As of current My50 and MyCity passes are only available to Malaysians. That said, it doesn’t look like RapidKL has implemented a KYC (Know Your Client) protocol in place. Hence, proving nationality through the Pulse app or MyRapid Shop will be difficult. According to them, this is also due to the Touch n’ Go system that needs the passes to be physically activated.

That said, the new implementation is a step forward. However, it would be a big benefit to users if these passes are available via platforms like ewallets, Samsung Wallet, Apple Wallet and Google Wallet. Users will then be able to simply tap in or out with their cellphones. It is worth noting though, that, recently, Transport Minister Anthony Loke announced that RapidKL’s parent firm, Prasarana, is working on an open payment system for 2024. We’ll have to wait and see if the process changes when that is launched.