CHONGQING, China, Sept. 11, 2020 — The 2020 Smart China Expo Online (SCE OL) will be held online to ensure epidemic prevention and control from September 15th to 17th, and deliver through a series of summits, exhibitions, contests, forums and releases.
Exhibition areas of the 2020 Smart China Expo Online (Photo from the official website of the 2020 Smart China Expo Online)
Singapore’s Ministry of Trade and Industry (MTII) is an event organizer this year. Singapore, a guest of honor at the 2019 SCE, serves as the co-host country this year.
Online and Offline, Holographic Projection
The opening ceremony will be broadcast live on September 15th through the official internet platform. “Nobel Prize and Turing Award laureates, heads of international organizations, representatives of foreign governments, and mayors of Chongqing’s sister cities will be addressing the SCE virtually via holographic projection technologies.” said Chen Jinshan, director of the SCE’s organizing committee and the city’s economic and information commission.
On the official website, there will be six virtual exhibition areas called Chongqing Online, Smart Products, Smart Applications, Smart Technology, Smart Products and Regional Cooperation. SCE OL also has an offline presence in the form of two small-scale boutique pavilions in the Lijia Intelligent Park Chongqing, called Smart Manufacturing Powerhouse and Renowned Smart City.
Smart Industry Participation and Direction
At present, over 500 domestic and foreign heavyweight guests have been invited to participate in the conference through various forms. Over 300 industry giants, including members of the Fortune 500 worldwide, are expected to participate in the exhibition online. More than 300 world-renowned and leading technology companies will exhibit online with their virtual modeling technology, while cutting edge industry will participate in 41 forums and 17 competitions. There will be 16 offline and 100 online releases to showcase the latest achievements in new technology, as well as new products and models in smart industry.
Leading trends in technology
This year SCE OL continues to lead trends in technology. AR, MR, XR, and other technologies are widely used. The online exhibition platform uses visual guides, flat video-on-demand, live broadcasts, and many other innovative technologies.
In terms of innovative communication, the 2020 Smart China Expo Online forms an ideal workshop for technological innovation and a hotbed for innovation that connects talented individuals and projects. It also serves as a sharing platform where citizens can immerse themselves more deeply with popular science.
The organizing committee performs on-demand live broadcasts through important media platforms home and abroad so that audiences can enjoy highlights of the 2020 SCE OL through all major networks on their devices without leaving home.
With 85% of surveyed Singaporeans worried about identity theft, new solution addresses one of key concerns
SINGAPORE, Sept. 11, 2020 — Trend Micro Incorporated (TYO: 4704;TSE: 4704), a global leader in cybersecurity solutions, today announced the launch of Trend Micro Security Suite, its most comprehensive protection for home users. In addition to a wide range of Trend Micro’s leading existing consumer security products, the new suite’s key added feature helps combat identity theft.
According to a recent survey done by Trend Micro, 85 percent of Singaporeans are very worried about identity theft, and 88 percent of home users are concerned about the risk of cyberthreats on their home computers (PC and Mac). They are equally concerned (87 percent) about cyberthreats on mobile phones and tablets.
Trend Micro Security Suite includes the following products to provide complete identity and device protection:
Maximum Security provides protection for PC and Mac®
Mobile Security protects Android™ and iOS devices
ID Security provides dark web monitoring to protect users against identity theft
WiFi Protection helps secure personal information via VPN on public WiFi
Password Manager helps keep passwords safe and secure
"As our lives and activities have moved increasingly online, so too has the risk and rise of identity theft. The consequences of this malicious activity can have a significant impact on the lives of the victims for years to come," said Tim Falinski, managing director, consumer business APAC for Trend Micro. "The vast amounts of personal data available online is not protected at a level that matches that same volume. With our new Trend Micro Security Suite, we are offering our customers the ability to protect their personal information online – in an easy way that does not require an advanced IT degree."
Recent Trend Micro research also found that although concern for cyber threats remains high, it’s the user’s behavior that puts them at risk. Nearly half of the respondents confirmed they don’t use a password manager, which puts them at risk of weak or reused passwords. Nearly two thirds of the respondents said they use public WiFi, which potentially also puts their personal information at risk.
"In the first half of this year alone, Trend Micro blocked over 27 billion threats, confirming that threats such as viruses, malware, and ransomware continue to be a major concern for consumers. Including our award-winning consumer product Maximum Security into our new Security Suite ensures that our users continue to receive the strongest protection against all threats," Falinski added.
The new version of Trend Micro Security Suite is available immediately from trendmicro.com.sg, and other leading electronic retailers. All current customers will be automatically upgraded to the latest version in the coming weeks at no additional cost.
Trend Micro, a global leader in cybersecurity, helps make the world safe for exchanging digital information. Leveraging over 30 years of security expertise, global threat research, and continuous innovation, Trend Micro enables resilience for businesses, governments, and consumers with connected solutions across cloud workloads, endpoints, email, IIoT, and networks. Our XGen™ security strategy powers our solutions with a cross-generational blend of threat-defense techniques that are optimized for key environments and leverage shared threat intelligence for better, faster protection. With over 6,700 employees in 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to secure their connected world. www.trendmicro.com
SHANGHAI, Sept. 11, 2020 — In a year where face-to-face B2B trading business is hindered by pandemic, the SIGN CHINA 2020 Shanghai show (http://www.signchinashow.com/en/), organized by Informa Markets Trust, intuitively launched a B2B online webcast platform, SIGN CHINA | Live (https://live.signchinashow.com/), to provide virtual and interactive sourcing solutions to all its professional visitors and buyers home and abroad.
Similar to the physical show, SIGN CHINA | Live will bring visitors thousands of elite exhibitors from 8 industry sectors through its Digital Showroom, where visitors can watch live streaming programs from Exhibitor Webcast, look for their target suppliers via a B2B Search Engine, post their procurement enquiry for a Business 1-to-1 service and receive exhibitor recommendation through AI Algorithm Matching.
SIGN CHINA | Live User Interface
Apart from that, during SIGN CHINA physical show dates, 17-19 September, visitors can watch live streaming from the Organiser and experience an Onsite Virtual Tour to visit the booth of famous brands and new joiners. Moreover, media partners will share their insights through the streaming programs of Global Voices and Conference Webinars.
Exhibits of SIGN CHINA Show
Both physical and virtual, SIGN CHINA 2020 Shanghai will be here to offer professional sign manufacturing equipment, materials and various practical application solutions to global community of the sign industry.
Exhibits of SIGN CHINA Show
Please join us with free registration: https://bit.ly/3k6RRHF, either Onsite or Online for more:
signage & lightbox/ digital signage/ indoor & outdoor digital inkjet printing equipment and ink/ indoor and outdoor digital printing supplies/ digital textile printing/ retail & display solutions/ laser engraving & cutting equipment and components/ acrylic & advertising panel.
About SIGN CHINA:
Established in 2003, SIGN CHINA has been devoting itself to build a one-stop platform for the sign community, where global sign users, manufacturers and professionals can find the combination of laser engraver, traditional and digital signage, light box, advertising panel, POP, indoor & outdoor wide format printer and printing supplies, inkjet printer, advertising display, LED display, LED illuminant, OLED and digital signage all in one place. (For more, visit: www.SignChinaShow.com)
About the Organiser:
Informa Markets Trust, a joint venture of Informa Markets. Informa Markets is a leading B2B information services group and the largest B2B event organizer in the world. It has over 11,000 staff and provides business service to over 40 countries for more than 50 different industries. Over 500 leading exhibitions across the globe are organised by Informa Markets.
In today’s uncertain times, a PC modernization strategy can both turbo charge employee productivity and deliver a competitive edge.
It’s tempting with the rapid rise of remote work due to COVID-19 to think that out of sight is out of mind when it comes to your PCs. If your employees can still hop on a video call, they must be working at maximum productivity. The truth is much more complicated.
If your organization, like so many others, has a four-year PC refresh cycle, the new wave of remote work should, if anything, accelerate that cycle. Even before the current global health crisis, users were becoming more mobile than ever before, raising risks around security, flexibility, efficiency and efficacy.
While the precautionary and voluntary remote work continues, IT staff is also facing unprecedented challenges. Onboarding employees, supporting current ones, and maintaining systems for maximum productivity are challenges they are struggling to solve, all while trying to stay afloat with their higher-level duties.
Managing aging systems at scale is difficult when everyone is in one place, and with that becoming rare, the issues multiply exponentially. No business can afford unplanned down time on a regular basis, and employees can grow increasingly frustrated as their productivity drops.
“Aged systems are costing businesses in terms of lost productivity and security risk, and with much of the workforce remote now, IT managers are faced with even bigger maintenance and support challenges.” says Peter Chambers, Managing Director, APAC at AMD.
Speaking of aging systems, TechAisle found way back in 2016 that it can cost as much as $1,700 per year to maintain PCs older than 4 years. Those kinds of hidden costs can creep up on a business, raising TCO.
If your organization still sees PC refreshes as a luxury, try seeing it instead as an opportunity to unlock immense improvements in productivity, performance and collaboration. The AMD Ryzen™ PRO 4000 family of processors and partner platforms, for example, cover all the bases for any organization’s modern computing needs, delivering a straight line to productivity and PC modernization.
Still need convincing? Here are five great reasons to perform a PC refresh now.
Turbocharge performance. Here is the new reality of work in 2020: increased complexity, juggling workloads, mega multi-tasking, and operating remotely. Offering the most cores and threads in a mobile business processor for ultra-thin notebooks with the Ryzen 7 PRO 4750U processor, AMD Ryzen PRO processors deliver top-of-line performance and responsiveness across a wide variety of workloads, from crunching data to rendering videoconference calls to compiling code.
For example, the AMD Ryzen 7 PRO 4750U platform delivers up to 37% faster performance running Microsoft Office in PCMark 10 Applications benchmark compared to the previous generation Ryzen 5 PRO 3700U processor. In addition, the same AMD platform offers up to 19% faster performance in Microsoft Word, up to 77% faster performance in Excel, and up to 27% faster performance in PowerPoint versus the previous generation.
This leadership performance comes without compromise to battery life. AMD Ryzen PRO processors help to maximize workforce productivity by offering up to 20 hours of battery life on a premium platform.
Improve security features. Protecting sensitive corporate data has never been more important. Modern notebooks and PCs are often never fully turned off, raising the threat for stolen data. AMD Ryzen PRO processors, featuring AMD PRO security, deliver a multi-layered approach to security features, helping protect data from sophisticated attacks and avoiding downtime. In addition to a set of silicon and firmware-level security features, AMD Ryzen Pro processors employ AMD Memory Guard system memory encryption to help reduce the threat of physical memory attacks even if the laptop is left in standby mode.
Make IT management a breeze. IT departments, already spread thin, need all the help they can get with supporting remote workers. AMD PRO Manageability is a full cross-platform feature set enabled on all PRO processors that simplifies remote device management. With AMD PRO manageability, IT can manage a mixed environment of PCs in their fleet with ease, from simplified deployment with Windows® Autopilot, to efficient patch management to address security vulnerabilities, to ongoing management for a wide range of system issues. AMD Ryzen PRO processors also fully enable support for Microsoft Endpoint Manager – a cloud-powered set of management tools to provision, deploy, manage, and secure endpoints and applications across an organization.
Boost efficiency. Simply put, organizations need the latest hardware to drive today’s modern software experiences. There are also significant stealth costs associated with legacy systems, including on-going maintenance and repair services, that chip away at the bottom line and exceed the cost of upgrading PCs or laptops. New PCs powered by Ryzen PRO processors help boost efficiency by delivering leadership performance and up to 20hours of battery life on a premium platform – driving up productivity by eliminating downtime that comes with aged hardware issues such as long start up time, frequent crashes, and shortened battery life, and all things being equal, by helping to lower TCO with reduced power consumption vis a vis a high efficiency processor.
With enterprise-grade quality, long-term reliability, and planned software stability, new PCs with Ryzen PRO processors can bring peace of mind to organizations and are a logical choice for today’s remote and highly mobile workforce.
Choose wisely and benefit. Whether it’s a notebook or desktop, AMD Ryzen PRO processors are available in a wide range of commercial OEM products across varying price points, giving enterprises an array of options to accommodate different budgets and user needs.
Even during a pandemic, business keeps moving faster than ever. Your organization cannot afford to slow down when there are so many options to keep your competitive edge and employee productivity high.
A properly configured HP EliteBook 835 G7 with AMD Ryzen 7 PRO 4750U Processor, gets up to 24 hours of MM14 battery life: https://press.hp.com/us/en/press-releases/2020/hp-provides-ultimate-office-experience-at-home.html Actual battery life will vary based on several factors, including, but not limited to: system configuration and software, settings, product use and age, and operating conditions. AMD has not independently tested or verified the battery life claim. See www.bapco.com for additional details. RNP-28
As of February 2020. “Most Cores and Threads” in a mobile business processor for ultrathin notebooks. RNP-19
*Total Cost of Ownership (TCO) – the cost to purchase + cost of operation. Electricity is a cost of operation; therefore, higher efficiency processors can enable a lower TCO than low efficiency processors that use more power.
Partnership Provides Greater Access to End-To-End Serialization and Track & Trace Solutions
COLUMBIA, Md., Sept. 11, 2020 — Movilitas announced Pharmalutions Pte Ltd as its newest Movilitas.Cloud partner for the Asia-Pacific region. Under the partnership, Pharmalutions provides greater access to compliance-ready solutions with Movilitas.Cloud, a GAMP 5 validated software as a service solution (SaaS), and their all-European-made Serialization & Aggregation technologies dedicated to the pharmaceutical industry in the region. Their comprehensive portfolio enables companies to comply with global regulations while improving operational efficiencies to deliver safer pharmaceuticals to patients.
Several countries in the Asia-Pacific region, such as Indonesia, Thailand and Malaysia, have already established or announced the introduction of serialization regulations for medicines. As track & trace regulations further spread and evolve, this partnership ensures that safer products reach consumers. It makes compliance for life science manufacturers simple, offering a holistic solution connecting the serialization equipment on the shop floor with an out-of-box level 3-5 track & trace solution that is configurable for the specific needs of different participants in the supply chain.
"We have been involved in product-serialization and aggregation since 2004," said Tilman Joerss, Founder and Director of Pharmalutions. "This is 15 years ahead of the EU-FMD deadline [February 2019], and it provided us with a valuable long-term perspective of the regulatory landscape and its evolutionary nature. Today, this broad experience serves our customers well in dealing with much faster approaching deadlines while safeguarding their long-run investments into product-traceability. Rapid deployment of future-proof technology. That is the key and why Movilitas.Cloud is a perfect match."
Founded in 2010 in Singapore, Pharmalutions Pte Ltd is a specialist for multi-regulatory Track & Trace (T&T) based on product-serialization, with a distinct focus on pharmaceutical compliance. Pharmalutions evolved from Regional System Integrator to become a private-label in 2019. Today, Pharmalutions is an officially recognised GS1 Singapore Solution-Partner (SSP). A 10-years-history powers Pharmalutions with a unique long-term perspective on global T&T. Its deeply rooted network stretches from Europe to Asia-Pacific, across industries.
Movilitas is a technology leader delivering the next generation of solutions and consulting services across multiple industries to advance smart supply chain ecosystems. We are recognized as a trusted SAP partner for digital supply chain transformation. We help businesses realize new growth opportunities, adapt to today’s on-demand economy and maintain compliance. Through services, such as Movilitas.Cloud, or extensions and accelerators for SAP solutions, our clients unlock data to realize greater efficiencies and new revenue streams. For more information, visit movilitas.com, or LinkedIn, Twitter or Xing.
SHENZHEN, China, Sept. 11, 2020 — ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, announced that it has won Best Test & Measurement Technology award with its iFlow (Insight Flow), a flow-based precise network insight solution, and won Most Successful 5G Consumer Service award with its 5G+ Live TV service at 5G World 2020, hosted by Informa on September 2, 2020.
ZTE wins Best Test & Measurement Technology and Most Successful 5G Consumer Service awards at 5G World 2020
ZTE has introduced the innovative iFlow solution based on the Inband OAM, to comprehensively monitor both the control plane and the forwarding plane, thereby solving a series of transport network problems, including the unmeasurable service SLA, the difficult fault location and the low network awareness.
Based on the millisecond-level data collection and the hop-by-hop node detection, iFlow has enabled the service quality awareness, fault location and service self-recovery in seconds.
Moreover, iFlow solution supports a closed-loop life cycle of network services from monitoring, analysis to optimization, thereby greatly improving the network service quality and operators’ O&M experience, and helping operators reduce the O&M complexity and cost.
In addition, ZTE’s 5G+ Live TV solution is customized for large events and concerts. Integrating multi-angle HD (High Definition) live broadcast, value-added services and social functions, the 5G+ Live TV Solution provides audiences with innovative experiences in various 5G scenarios, by means of MEC technology and AI recognition.
5G+ Live TV solution allows audiences to watch games from multiple perspectives, providing the on-site spectators with a personalized experience, while offering an immersive experience to the audiences at home.
"Compared with traditional solutions, the 5G+ Live TV brings more commercial possibilities to operators," said Mr. Fang Hui, Vice president at ZTE. "It facilitates the cooperation between suppliers and operators, which will be an important direction for 5G video development."
ZTE is a provider of advanced telecommunications systems, mobile devices and enterprise technology solutions to consumers, operators, companies and public sector customers. The company has been committed to providing customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen (H share stock code: 0763.HK / A share stock code: 000063.SZ), ZTE sells its products and services in more than 160 countries.
Media Contacts:
Margaret Ma ZTE Corporation Tel: +86 755 26775189 Email: ma.gaili@zte.com.cn
– Will provide executive leadership to transform business growth worldwide
SINGAPORE, Sept. 11, 2020 — Cloud4C, world’s leading Cloud Managed Services Provider, has announced the appointment of Paresh Shetty as President, Sales of the company. He will be providing executive leadership to transform growth and will be leading the global sales for cloud as well as colocation services as the company plans to consolidate its geographical footprint across eighty countries.
Mr. Paresh Shetty, President Sales, Cloud4C
Paresh Shetty brings along two and half decades of rich experience in growing business fast and profitably. His strategic focus on customers and growth will help enhance Cloud4C’s market share in India and global markets across their business segments through technology partnership, alliances and collaboration.
Sridhar Pinnapureddy, Founder and CEO, Cloud4C, said, "As we continue to integrate our purpose with the overall culture and global growth strategy, am delighted to welcome Paresh to the Cloud4C family. As a versatile, dynamic, visionary and transformational leader, he has led organizations to greater heights. Am confident his rich industry experience and visionary mind-set will guide the growth at Cloud4C. In Paresh, we not only have a leader who is focused on growth but also a compassionate human being who displays great empathy towards customers and employees – a key leadership trait that will shape the future of our organization."
"I’m excited to join the Cloud4C – one of the fastest growing cloud companies worldwide. Throughout my career, I have worked at the intersection of business and technology helping to drive growth, and creating stakeholder value. At Cloud4C, it will be my endeavour to continue the great tradition of the organization which places customers and employees first. With dynamic leadership from the board, I’m looking forward to harnessing the power of technology to strengthen the CIOs and IT decision makers and the customers we serve globally," said, Paresh Shetty, President, Sales.
Paresh Shetty joins Cloud4C from Vodafone Idea where he served as President, leading the business segments encompassing enterprise, government, mobility services and software solutions. His outstanding career spans across various Indian and Global Multinationals including HP, Xerox, and L&T in several leadership roles.
About Cloud4C
Cloud4C is World’s leading Cloud Managed Services Provider serving 4,000 customers in 25 Countries and 50 locations including 60 of the Fortune 500 Global Multinationals. The company provides cloud (public, private, hybrid) and community cloud services (Banking Community Cloud, SAP Community Cloud), cloud migration on hyperscalers such as AWS, Microsoft Azure, Google Cloud, end to end cloud managed services, disaster recovery services, managed security services and helps businesses comply with stringent data sovereignty laws in respective countries.
The company plans to expand its geographical footprint to 80 countries and 160 locations worldwide in the next 36 to 48 months.
Media Contact: B.S. Rao Vice President and Global Head (PR and Communications) Cloud4C Services bsrao@cloud4c.com www.cloud4c.com
SINAGPORE, Sept. 11, 2020 — Technology startup Pac Technologies Pte Ltd and Remsea Pte Ltd, a fintech remittance firm licensed by the Monetary Authority of Singapore, have forged a strategic partnership to further both companies’ initiatives in the fintech space in Asia and beyond.
Pac Technologies, co-founded by boxing world champion Senator Manny Pacquiao, aims to launch PacPay this year. PacPay is a digital payment platform for global influencers, brands and fans, providing users with seamless, faster and safer cross-border prepaid solutions to make payments conveniently. Via PacPay’s unique rewards programme, users can connect with their favourite influencers or brands easily, participate in exclusive private events and enjoy ‘money-cannot-buy’ privileges and experiences.
"My fans have supported me over the past decades since I started my career as a boxer. I certainly hope to have more opportunities to engage with them. Through the unique card programme, my followers will be incentivized with exclusive rewards including complimentary tickets, limited edition autographed merchandises and attractive discounts by merchants around the world," says Sen. Pacquiao.
Despite the economic downturn caused by the COVID-19 pandemic, Pac Technologies pushed for the completion of PacPay, gearing up to meet its goal to launch the digital payment platform in the last quarter of the year.
"The global landscape of payments is witnessing unprecedented growth. This is an incredible opportunity for us to enter the regional market. We are excited to work with Remsea to add value and enhance our product range by offering prepaid debit cards to the global fans of Sen. Pacquiao," says Sean Wong, PBM, CEO of Pac Technologies.
During a media conference held at Makati Shangri-La, Manila last year, Sen. Pacquiao revealed his plan to develop PacPay. Fans of the legendary boxer have since indicated strong interest, many of whom have pre-registered for the highly-anticipated card programme.
Dense Air is pleased to have selected Kordia for the provision of its Network Operations Centre in New Zealand, together with logistics and field engineering support.
AUCKLAND, New Zealand, Sept. 11, 2020 — Dense Air offers densification and network extension solutions, designed to complement Mobile Network Operators and enable Private Networks, Critical Communications and IoT connectivity. Dense Air’s targeted small cell solution economically provides additional network capacity and eliminates both indoor and outdoor coverage "not" spots, typically on a neutral host basis. Dense Air’s 4G radio infrastructure operates in 70 MHz of 2.6 GHz spectrum and soon also 5G.
Operational excellence is a key element of Dense Air’s service; required to retain the trust of its operator customers and to carefully and securely manage their users which are carried on its network. Kordia has extensive operational experience and already provides network infrastructure, services and support to the major telecommunications and broadcast operators in New Zealand.
Dense Air has integrated its production environment with Kordia’s 24x7x365 Network Operations Centre in Wellington and has contracted for the implementation of monitoring, incident management, performance reporting and automated KPI dashboards into Kordia’s existing systems and processes. In addition, Kordia has logistics and material handling capability integrated with its engineering field force that will support the installation and commissioning of Dense Air small cells.
Graham Currier, Dense Air New Zealand COO said "After nine months of detailed process definition and system integration we have launched our commercial network operations. Kordia has demonstrated they can fully support our unique service propositions and are capable of delivering the ‘Tier 1’ support framework our business and our customers require."
Glen White, General Manager of Kordia Solutions New Zealand said "Kordia has a long track record of supporting customers with their telecommunications solutions, from build to network support, and we’re excited to be working with Dense Air to enable their network densification offering. We know through our experience in In-building Coverage that there’s demand from New Zealand businesses in this space, and it’s excellent to see Dense Air bringing a solution to market. We’re pleased that Dense Air have trusted our operations and field support capabilities as the safe pair of hands to help them deliver the support that their customers require."
About DENSE AIR:
Dense Air is headquartered in the UK and has spectrum interests in Ireland, Belgium, Portugal, New Zealand and Australia. Dense Air provides unique "carrier of carriers" neutral host small cell services to deliver cost effective densification to any existing 4G or 5G Mobile Carrier or Service Provider. Dense Air New Zealand is based in Auckland where it manages its operational commercial services.
Kordia is a highly focused, specialist telecommunications, information security and media business. It has been delivering innovative and highly reliable enterprise-grade broadcast, telecommunications and specialised networks for more than 60 years. It enjoys a strong presence throughout New Zealand and Australia, employing more than 800 highly skilled engineering, network operations and field technician staff, who develop networks, contract and consult. www.kordia.co.nz
Highlights include revenue growth, new service offerings, and employee growth and satisfaction
DENVER, Sept. 11, 2020 — Spinnaker Support, the top-rated global provider of Oracle and SAP third-party support and managed services, and an emerging provider of Salesforce managed services, today announced first half highlights for the period ending June 30, 2020. The company saw record growth in sales, revenue, new customers added, and customer retention. Notable achievements included the launch of new service offerings, significant progress regarding the IBM partnership, prestigious customer service awards, and important certifications.
Spinnaker Support is the fastest growing provider of third-party maintenance and managed services for Oracle and SAP applications
"I am extremely proud of our advancement in 2020, which occurred despite unprecedented global economic turbulence," said Matt Stava, CEO of Spinnaker Support. "The third-party Oracle and SAP support market appears to be entering the inflection point forecasted by leading industry analysts – who currently project market growth will triple by 2023. Software publishers are pushing their customers to abandon highly functional on-premise applications for unready cloud replacements. Instead, many organizations are turning to the support alternative we deliver, to retain and optimize what they have for as long as desired."
"At the same time, we launched our SaaS service practice," continues Mr. Stava. "The immediate availability of packaged Salesforce managed services fills a notable market gap. New customer projects are already under way and we are building a robust pipeline of prospects. I am excited about the talent we are attracting to address the massive potential of the Salesforce CRM market."
First Half 2020 Company Highlights
Year-over-year revenue growth of 21.3%, and sales bookings growth of 28.7%.
31% of total year-to-date sales bookings came from customers headquartered outside of the United States.
Added new Fortune 500 customers globally including organizations headquartered in the United States, Japan, and Scotland.
Averaged <5-minute response time for customer issues spanning priority 1 to priority 4.
According to the most recent customer satisfaction survey, more than 500 respondents rated our service at a 98.6% satisfaction level – making Spinnaker Support the industry’s highest-rated provider.
Year-over-year employee growth of 19.3%, with emphasis on customer service and international expansion. According to Glassdoor, employees rate working at Spinnaker Support a 4.9 out of 5 stars.
Customers Quotes
"Spinnaker Support is 3-4 times better than SAP’s support. We talk to a real person and have a real resolution. It’s like you found the switch to the light in a dark room." Craig McBroom, Business Analyst, BancTec
"We have seen significant cost savings coupled with the reassurance that the quality of support has also improved. We are immensely delighted with the commercial flexibility of Spinnaker Support and their alignment with our six core values." Laura Donald, IT Procurement, Edinburgh Airport
"Spinnaker Support is a partner that is verified and trusted from various angles like Spinnaker Support is important. We are receiving professional support services, cutting costs, and have reallocated human resources. Even in the coronavirus era, we have been able to strengthen our core capabilities and improve our cash position." Hanssem, Korea
Executive Leadership Appointments
In 1H, Spinnaker Support added a record number of new employees, including the appointment of key executives. These include:
Chad Stewart as Vice President, Global SaaS Support Services, who is leading all SaaS business development activities, services delivery, and organizational development.
Martin Biggs as Vice President and General Manager of the EMEA region.
New Service Offerings
Spinnaker Support continues to add services to meet the immediate and evolving needs of its customers and the market. In March, the company announced the immediate availability of Salesforce® application management and consulting services, the first of several anticipated offerings within the new Software-as-a- Service (SaaS) practice.
Spinnaker Support continues to garner awards that recognize the excellence of its technical teams and services. In February, the company was awarded a record five international Stevie Awards including Customer Service Department of the Year, Front-Line Customer Service Team of the Year for the Oracle Support Team, and Innovation in Customer Service for the Global Tax and Regulatory Compliance Team.
Spinnaker Support recertified for ISO 27001 and Privacy Shield UK.
COVID-19 Pandemic
As a remote-support company, Spinnaker Support is uniquely positioned to handle customer issues without delay. With employees on four continents and fully redundant skill sets, customers have experienced uninterrupted services throughout the pandemic. Spinnaker Support has accommodated every customer request for more flexible or lenient commercial terms during these trying times. Read more from the CEO.
About Spinnaker Support
Spinnaker Support is a leading global provider of third-party support, managed services, and consulting for mid-size to Fortune 100 global enterprises. Oracle, SAP, and Salesforce customers benefit from more responsive, comprehensive, and affordable services for their enterprise applications and technologies. Whether you need immediate help for high-priority issue resolution, ongoing monitoring and development, or project-based consulting, we have you covered. Since 2008, our award-winning services, exacting standards, and unparalleled expertise have earned us the trust and loyalty of more than 1,200 organizations in 104 countries. To learn more about Spinnaker Support, visit http://www.spinnakersupport.com/.
